News & Analysis
By Michelle Burbick
Introduces "declarative APIs," positions itself to solve more end-user prob... More »
By Erin Leary
The better the IT engine runs, the better the business advances... yet some comp... More »
By Rajeev Shrivastava
Artificial intelligence is being put to use in meaningful ways, but it's... More »
By Beth Schultz
Companies get equal shares of combined entity in $745 million deal.
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.