News & Analysis
By Matt Brunk
With IoT deployment on the rise, the time is now to tighten defenses.
By Gary Audin
In many cases, contracting a managed service provider brings more benefits than g... More »
By Eric Krapf
If you lived through the TDM-to-IP transition, you'll have a sense of déjà vu as... More »
By Zeus Kerravala
Releases new chips supporting the 802.11ax Wi-Fi standard
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team did encounter some unexpected gotchas along the way.
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on the company's approach to the patient experience, and shares ideas on what's next in the contact center.
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and offers up plenty of pointers on how to get started.
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.