News & Analysis
By Kevin Kieller
Helping organizations get the most from their Skype for Business deployments
By Brian Riggs
One way or another, looks like Amazon Web Services will play a role in cloud com... More »
By Perry Price
As omnichannel contact centers become more pervasive, ensuring the security of t... More »
By Michelle Burbick
New features and additional language support extends capabilities and reach... More »
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team did encounter some unexpected gotchas along the way.
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on the company's approach to the patient experience, and shares ideas on what's next in the contact center.
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and offers up plenty of pointers on how to get started.
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.