How, if at all, should Communications figure in enterprises’ emerging Cloud strategies? Enterprise Connect's Cloud track examines the range of options — from virtualization in on-prem datacenters, to Hosted PBX services, to more complex hybrid public-private cloud models for service delivery to your end users. Cloud sessions will address the business cases for various Cloud scenarios, the range of technology choices and architectural options, and the strategies you should employ for crafting and executing your Cloud strategy. Sessions will feature service providers, equipment vendors, analysts, consultants, and end users, sharing their perspectives on critical cloud issues. You'll come away with input that helps you decide how to use the Cloud for maximum benefit in your Communications & Collaboration future.
Produced by Interactive Intelligence
Contact center technology and operations have become increasingly complex, placing greater demands on technology management to ensure stability, reliability, and resiliency. As companies struggle to have enough resources — staff with the right expertise and tools with the right capabilities — a new alternative has emerged.