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Conference Tracks

Customer Experience/Contact Center

Contact Centers are at the cutting edge of communications technology, in large part because the payoff can be rapid and ROI easily quantifiable: Contact centers represent the customer-facing part of the enterprise, meaning that deployment of faster, better, more engaging technology can result in more satisfied customers who spend more with your enterprise. At Enterprise Connect 2015, you'll learn what's available today, where the likeliest payoff is, and what's still in the future. Our Customer Experience/Contact Center track also features market updates and executive discussions with the thought leaders in this important market space.

Track Sessions

Contact Center in the Cloud

Contact Center Market Update & Executive Forum

Delivering an Improved Mobile Customer Experience

Improving the Contact Center Agent Experience

Managing the Customer Journey

Sponsored By

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Track Chair:

Sheila McGee-Smith

President and Principal Analyst, McGee-Smith Analytics, LLC