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Conference Tracks

Contact Center

Contact centers are at the cutting edge of communications technology, in large part because the payoff can be rapid and ROI easily quantifiable: Contact centers represent the customer-facing part of the enterprise, meaning that deployment of faster, better, more engaging technology can result in more satisfied customers who spend more with your enterprise. At Enterprise Connect 2016, you'll learn what's available today, where the likeliest payoff is, and what's still in the future. Our Contact Center track also features market updates and executive discussions with the thought leaders in this important market space.

Track Sessions

Contact Center Market Update & Executive Forum

Contact Center in the Cloud

Managing the Customer Journey

The Contact Center Deployment Debate: Premises, Cloud, or Hybrid?

How Analytics Is Changing Customer Service in 2016

Sponsored By

Track Chair:

Sheila McGee-Smith

President and Principal Analyst, McGee-Smith Analytics, LLC