Contact Centers are at the cutting edge of communications technology, in large part because the payoff can be rapid and ROI easily quantifiable: Contact centers represent the customer-facing part of the enterprise, meaning that deployment of faster, better, more engaging technology can result in more satisfied customers who spend more with your enterprise. At Enterprise Connect 2014, our focus on cutting-edge technologies includes the use of Mobile, Video, and Proactive Engagement technologies for the Contact Center. You'll learn what's available today, where the likeliest payoff is, and what's still in the future. Our Customer Experience/Contact Center track also features market updates and executive discussions with the thought leaders in this important market space.
President and Principal Analyst, McGee-Smith Analytics, LLC
Produced by eLoyalty
While enterprises have always tried to differentiate themselves through positive customer experiences, their efforts remain scattershot. This free eLoyalty whitepaper explores how integrated technology can help.
Produced by Interactive Intelligence
What do customers want in a great service experience? What do customers and companies want from the technology behind that great customer experience? Interactive Intelligence created separate surveys to gather data to define a great customer service xperience for both populations. Download this free whitepaper to see an analysis of the results.