Conference: March 27-30 Expo: March 27-29 Gaylord Palms, Orlando, FL

Contact Center & Customer Experience

Contact center infrastructure is rapidly moving toward the cloud, and at the same time, technologies are emerging around multi-channel contact, analytics, and bots for cutting-edge customer experience enhancements. The Contact Center track at Enterprise Connect 2017 will provide you with specific information on the business and technology cases around the move to the cloud. You’ll also get critical insights on the state of today’s market, and on adoption of multichannel and powerful “customer journey” systems that use analytics to give agents tools for providing a great customer experience.

 

View Sessions Within the Contact Center/Customer Experience Track

Sponsored by:

Track Chair

Sheila McGee-Smith

President & Principal Analyst, McGee-Smith Analytics