Keynotes & General Sessions
Hear from some of the biggest and brightest industry thought leaders as they discuss the latest trends and groundbreaking shifts in the unified communications and collaboration space.
Monday, March 17
11:00 AM – 12:00 PM
UC Summit – Has the Market Caught on, Finally?
Virtually all of the market research around UC has painted a positive picture: Revenues are up, more licenses are being shipped and more use cases continue to surface.
If those researchers are right, what’s changed? Are UC products and services improving, or has the market matured to the point where UC’s benefits are no longer in dispute? And what’s UC being deployed to do – lower costs, improve productivity, alter business processes or all of the above?
UC is also not immune from other trends shaping the world of IT – the growing impact of consumer technologies and use patterns, virtualization and the Cloud. But to what extent do these contribute to – or inhibit – UC adoption and deployment?
If your enterprise is preparing to upgrade to next-gen communications and collaboration capabilities in the next 12-18 months, what role should UC play in its architecture strategy and procurement plans, and what are the realistic options for UC service delivery? Join our panel of experts as they analyze and debate these issues.
Co-Moderators: Fred Knight, GM/Co-Chair, Enterprise Connect, and Publisher, NoJitter.com;
Jim Burton, Founder and CEO of CT Link, Co-Founder, UC Strategies
1:00 PM – 1:45 PM
Mobility Summit: Enterprise Mobility: Can We Get it Right, Finally?
Mobility budgets have been exploding as more users are making their mobile number their primary number. Despite this, cost saving ideas like mobile UC clients or shifting voice traffic from cellular to Wi-Fi networks are often under-utilized. At the same time, organizations fail to articulate what the role of mobility should be in their organizations, and for those that do, it is more often a Marketing than an IT initiative. Should organizations be developing an overall strategy for mobility for B2E (Business-to-Employee) as well as B2C or should they simply continue to muddle along?
Please join us as we ask our panel of executives from leading mobility companies to address the following questions:
- How important is cost savings in the overall move to BYOD?
- Is security on either company-provided or user-owned mobile devices being adequately addressed, or is it a ticking time bomb?
- Can the UC vendors or any enterprise app developers ever deliver the type of engaging experience users have come to expect from their mobile devices?
- With iOS and Android firmly established, is there room for a third mobile ecosystem and will the next wave be driven by technologies like HTML5 and WebRTC?
Tuesday, March 18
9:00 AM – 9:15 AM
Conference Welcome and Overview
Fred Knight, GM/Co-Chair, Enterprise Connect; Publisher, NoJitter.com
9:15 AM – 9:55 AM
Summit: Is There a New Model for Enterprise Communications & Collaboration?
For decades, we’ve heard that “convergence” was coming. Well, it’s arrived, and it’s becoming pervasive. The old boundaries within communications and collaboration are breaking down,
as business apps and processes require integrated streams of data, video, voice and graphics running across both wired and wireless networks and devices.
The blurring of old technology boundaries creates other disruptions in the field -- most notably, what you will buy and from whom: Whether the topic is communications or the data center, video or storage, servers or collaboration services, there are new options for partners and delivery systems. Services and apps can be provided via the Cloud, on-premises or a hybrid of the two. And WebRTC could alter the landscape and change expectations for how communications and collaboration take place.
So what is the going-forward model for enterprise communications and collaboration? Will the traditional pillars of enterprise communications architecture – voice, data, and video – be replaced with choices organized around the desktop vs. the network vs. the “Cloud”? If the “consumerization of IT” is inevitable, how will the vendors meet the enduring requirements for security, compliance, scalability, manageability, and cost-effectiveness? And as consolidation continues within the industry, what are the prospects for genuine competition?
A panel of senior enterprise IT executives will discuss these and related issues. The conversation will provide essential insights as you develop your architecture and review your options for systems, services and applications.
Keynote | 10:00 AM - 10:30 AM
Senior Vice President and General Manager, Collaboration Technology Group, Cisco
Rowan Trollope, is Senior Vice President and General Manager of Cisco's Collaboration Technology Group, which develops collaboration solutions. He leads a global team responsible for identifying key market transitions in collaboration and managing future growth, expansion, and continued innovation.
The group's portfolio includes collaboration software, devices, infrastructure, and services that enable video collaboration, unified communications, customer contact centers, conferencing, mobility, and desktop virtualization. This includes such solutions as Cisco TelePresence, Cisco Unified Communications Manager, and Cisco WebEx.
Prior to joining Cisco, Trollope was the group president of the SMB and the Symantec.cloud Business Unit where he lead Symantec's sales, marketing and product development teams in the small and midsized business (SMB) segment as well as Symantec.cloud, the company's Software-as-a-Service (SaaS) business. He was responsible for driving Symantec's SaaS strategy and expanding cloud-based delivery and customer support models across the Symantec technology portfolio with a focus on enabling the company to better serve the SMB customer segment.
In his time at Symantec he was responsible for the Norton line of consumer products, including Norton Internet Security, Norton AntiVirus and Norton 360; and for key enterprise security solutions, including Symantec Security Information Manager and Symantec Enterprise Security Manager. He holds a variety of patents in computer security and operating systems maintenance.
Keynote | 11:00 AM - 11:30 AM
President and Chief Executive Officer, Avaya
Kevin Kennedy is the President and Chief Executive Officer of Avaya Inc., a global provider of next-generation business collaboration and communications software and services, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
Dr. Kennedy currently serves U.S. President Barack Obama as a member of the President's National Security Telecommunications Advisory Committee. In 1987, he was a Congressional Fellow to the U.S. House of Representatives Committee on Science, Space and Technology.
In the field of education, Dr. Kennedy was honored by the School of Engineering at Rutgers as their Alumnus of the Year and awarded an Alumni Medal of Excellence in 2006.
He is the author of "Devil in the Details," published in 2012, and a co-author of "Going the Distance: Why Some Companies Dominate and Others Fail," published in 2003. He has published more than 30 papers on computational methods, data networking and issues of technology management.
Dr. Kennedy holds two patents, one for the "Induced Flow Heat Exchanger" and the other patent for "Flexible Security Requirements in an Enterprise Network".
Dr. Kennedy currently serves on the board of directors of Avaya, KLA-Tencor Corporation, Digital Realty Trust, L.P. and the Canary Foundation.
Prior to joining the Avaya in December 2008, Dr. Kennedy was president and CEO at JDS Uniphase Corporation for six years, Chief Operating Officer at Openwave Systems, Inc., for two years and held various executive positions at Cisco Systems for eight years - most recently for the Service Provider Line of Business and Software Technologies Division. Earlier in his career, he spent seventeen years with AT&T Bell Laboratories.
Dr. Kennedy holds a B.S. in engineering from Lehigh University as well as M.S. and Ph.D. degrees in engineering from Rutgers University where he served as an adjunct professor from 1982-1984.
11:30 AM – 12:00 PM
Disrupter Conversation I
Wednesday, March 19
9:00 AM – 9:15 AM
Welcome and Best of Enterprise Connect Awards
Eric Krapf, Co-Chair, Enterprise Connect; Editor, NoJitter.com
9:15 AM – 9:55 AM
Summit: Cloud-Based Communications – Is it Right for Your Business?
The chorus for moving communications and collaboration from a premises-based centralized deployment (or private cloud) to a public cloud or managed services model grows ever louder. Carriers, ISVs, and a new generation of cloud-based communications service providers are singing the same tune: Let us handle your call control, communications apps and ongoing operations because we can run them better, faster, and cheaper than you can.
Public cloud communications services seem to be gaining momentum in small- and mid-markets, turf that has historically relied heavily on phone companies and other service providers. And the average size of the deployments continues to rise.
The enterprise, however, has been a different story. On-site implementations remain preferred, thanks to the presence of trained staff, the benefits associated with lower total cost of ownership, integration with other existing and future IT infrastructure platforms, and equipment depreciation, as well as a perceived need to control information resources and assets.
But what do the data reveal? What are the economics of on-premises offerings versus cloud or managed communications services? What are the risks? Are communications as a service the right way to go for only for small- and mid-sized companies? Will large enterprises ultimately join the party?
This is a can’t-miss discussion for anyone involved with planning, designing or managing enterprise communications and collaborations networks and systems. The presenters will examine TCO for cloud-based solutions versus equivalent on-premises offerings; analyze the value proposition for cloud-based and managed services; and assess for whom this value is a reality.
- Brent Kelly, Principal Analyst/Consultant, KelCor, Inc.
- Marty Parker, Principal and Co-Founder, UniComm Consulting LLC
- Dave Stein, Principal, Stein Technology Consulting Group
Keynote | 10:00 AM - 10:30 AM
10:30 AM – 11:00 AM
11:00 AM – 11:30 AM
Keynote - Speaker TBD
11:30 AM – 12:00 PM
Disrupter Conversation II
Thursday, March 20
9:00 AM – 9:55 AM
Summit – TBD
10:00 AM – 10:55 AM
Communications Security: Report to the Industry
What’s the true state of communications security in 2014? Where are the most serious threats, and what is – and isn’t-- being done to stop them?
In this session, you’ll hear from leading experts, who will offer their real-world findings drawn from documented and observed operational attacks against U.S. enterprises and their contact centers, to give you a sense of what sorts of attacks pose the greatest risk to your communications, and which are still, at this stage, more distant prospects. You’ll come away with an understanding of the threats to fixed and mobile communications that should concern you most, and how to tackle them.
11:00 AM – 12:00 PM
To wrap up Enterprise Connect, join leading analysts and program Co-chairs Fred Knight and Eric Krapf for a conversation, analysis and debate over the major issues covered during the Conference. The issues to be covered in this Town Hall style session include the current state of Unified
Communications and an assessment of its benefits and challenges; the viability of the Cloud as a deployment model for communications; the progress toward SIP Trunking and a New Public Network; issues around mobility; vendors’ positioning, strengths and weaknesses; and how emerging social networking functionality is being integrated into communications. Hear what the analysts have to say, and come prepared to share your questions, comments and perceptions.