Interoperability, cloud, context-aware mobility, business process optimization, and the consumerization of IT are the five driving forces that will shape the future of UC. AVST will discuss these 5 Megatrends and a practical approach to evaluating your UC strategy.
Interoperability is Key to Successful UC Deployment
UC and the Cloud: What is Working Today
Context-Aware Mobility is Enabling a Wave of Location-Aware Applications
How to Deploy Business Process Efficiency
With the Consumerization of IT, Securely Support Employee Owned Devices
AVST is the only Unified Communications vendor that delivers best-of-breed solutions on the industry's most interoperable platform.
Speaker - Tom Minifie, Chief Technology Officer, AVST
Tom Minifie is the Chief Technology Officer of AVST, a leading independent provider of highly-interoperable best-of-breed unified communications (UC) solutions. AVST’s UC solutions are deployed by thousands of firms globally with particular strength in the Higher Education, Health Care and Government market segments and the Fortune 1000.
Under Mr. Minifie leadership, AVST has created a set of software-based unified communications solutions, uniquely architected to meet the IT requirements for UC solutions that support enterprise initiatives in mobility, business process optimization and the private and public cloud.
Join HP for a panel discussion on unified communications in practice with two prominent HP UC clients (Financial Services and Product Safety testing), Microsoft and Avaya. Through an interactive panel discussion, hear about how UC helped transform our clients’ business practices, lessons learned and thoughts on future opportunities.
Changing work patterns are driving businesses of all sizes to do more with small teams, often collaborating across time zones and international borders. However, there is a gap between room videoconferencing systems, which are generally too large for small meeting rooms or individual offices, and desktop webcams, which don’t work well for more than one person. In this session Eric of Logitech for Business will discuss “The New Office” and how changing work environments are pushing innovation in the emerging small-team collaboration space. As an added bonus, several lucky attendees will leave the room with exciting new products from Logitech.
Speaker - Eric Kintz, Vice President and General Manager of Logitech for Business, Logitech
Eric Kintz is Vice President and General Manager of Logitech for Business, the group within Logitech focused on business productivity and Unified Communications solutions. In this role, he is responsible for business product research and development, as well as worldwide business marketing and sales.
5:00 PM–7:00 PM
Reception - Sponsored by Avaya (Location: Exhibit Hall)
OJ Winge, Senior Vice President and General Manager of Video and Collaboration, leads Cisco’s TelePresence Technology Group and is responsible for driving the company’s end-to-end TelePresence efforts that are key to our collaboration and video strategy. As co-lead of Cisco’s Collaboration Business Entity, Winge is responsible leading end-to-end strategy and execution across multiple business and functions that comprise this $4B dollar business. To achieve the vision of an integrated collaboration and video portfolio he has been instrumental in driving the foundational architecture, Medianet, across our collaboration and video architectures.
Winge’s understanding of the technology disruptions, competitive dynamics, and customer needs in the collaboration market have been instrumental in Cisco’s integrating and simplification efforts.
His passion for improving user experiences drove the creation of a single collaboration architecture and common user experiences strategy across our collaboration portfolio. The vision of this integrated collaboration portfolio, where telepresence is a key collaboration technology, is what differentiates Cisco from the competitors and was a compelling reason for the Tandberg/Cisco acquisition.
Winge has been instrumental in Cisco’s continued success and market leadership in telepresence, delivering consistent double digit growth and nearly $2B in yearly bookings. The TelePresence Technology Group encompasses TelePresence endpoints, infrastructure and solutions that drive the pervasive deployment of video. Winge joined Cisco from the Tandberg acquisition where he served in various roles including Head of Business Development and Strategy, President EMEA Sales, EVP Products, and was part of the leadership team that grew Tandberg into a billion dollar company.
Prior to joining Tandberg, Winge was with McKinsey & Company, Inc., where he held multiple roles within the Scandinavian, Johannesburg and Boston offices.
Winge holds a Master’s degree in Business and Economics from the Norwegian School of Management.
Brett Shockley is Senior Vice President & General Manager - Avaya Applications and Emerging Technologies for Avaya, a leading global provider of business communications applications, systems and services. Brett is an industry veteran with over 25 years of thought leadership in the telecommunications and contact center markets at Avaya, Cisco and Spanlink Communications.
In his current role, Shockley has responsibility for Avaya's Contact Center and Unified Communications applications portfolios and Avaya's emerging technologies including Avaya Labs Research and Avaya's emerging cloud initiatives.
Prior to this assignment, Brett served as senior vice president of Corporate Development, Strategy and Innovation for Avaya. Brett has been a driving force in defining and articulating the company's strategic direction. He is a tireless customer advocate, traveling the world to engage with them and open doors to new opportunities.
Before joining Avaya, Brett held a number of senior leadership, general management and business development roles including VP/GM, Customer Contact Business Unit at Cisco Systems. As founder and CEO of Spanlink Communications, he partnered with Bell Labs and pioneered some of the industry's leading innovations in speech recognition, computer telephony integration and Internet call centers.
In addition to holding a patent for a telecommunications device, Shockley has an MBA in Marketing from the University of Minnesota's Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota's Institute of Technology. Shockley was a 2007 Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and 2008 Minnesota High Tech Association Emerging Technology Company award winner.
Businesses of all sizes are looking for a distinct choice of voice service providers. They’re demanding cost effective, productivity-enhancing alternatives that will scale to support their growth and free them to focus on their business. With their own networks managed from first to last mile, the cable companies represent a clear alternative to the traditional legacy-laden telcos. To further meet the needs of its present and future customers, Comcast Business Class will announce a major addition to its portfolio of voice services. Stop by and hear the new news.
Presenter - John Guillaume, Vice President, Business Voice and UC Product Management, Comcast Business Services
At Comcast, John Guillaume is responsible for the voice and unified communications vision and strategy for Comcast Business Services.
Mr. Guillaume has been involved in a number of successful technology and telecommunications ventures over the last 18 years. Most recently, he served as Senior Vice President of Sales, Product, and Marketing at New Global Telecom, the largest wholesale provider of VoIP and Unified Communications in the United States, prior to being acquired by Comcast. He also served in senior management roles at Level 3, Managed Storage International, Voyant Technologies, and Worldcom.
Mr. Guillaume received a B.S. degree in Business Administration and Marketing from the University of Washington.
In the near future, video collaboration will be ubiquitous in the enterprise, driven in part by new delivery platforms - mobile, cloud, social. Join Polycom for a discussion of how video collaboration is moving beyond traditional conference rooms to connect people securely across any network, protocol, application, or device they want to use.
Farooq Muzaffar is vice president of product development and network integration for Verizon Enterprise Solutions. In this role, Muzaffar oversees the strategic integration of product and network services to deliver best-in-class solutions to Fortune 500 companies around the world.
Muzaffar previously was responsible for the network and communication services practice at Verizon Business. This comprised end-to-end product lifecycle management for the company’s expansive portfolio of networking and communications solutions, including Ethernet, Private IP, VoIP, unified communications and collaborationand contact center services.
Prior roles included vice president of product development and delivery for Verizon Business, with responsibility for developing new products for the enterprise and general business markets. His team led the creation of new innovative products and services required by global enterprises to compete in an IP-enabled world, including cloud infrastructure, VoIP and security.
Muzaffar has also worked as an investment banker in the technology, media and telecom group at Goldman Sachs, where he advised clients on mergers and acquisitions, and finance. His key deals included the Oracle/PeopleSoft merger, PeopleSoft’s acquisition of JD Edwards and convertible debt financing for Micron and RealNetworks.
A former McKinsey Scholar, Muzaffar brings technology, finance and consultancy expertise.
Muzaffar holds a bachelor’s degree in mechanical engineering from the University of California at Berkeley and a master’s degree in business administration from the Sloan School of Management at the Massachusetts Institute of Technology.
This session explores critical factors to consider while developing your UC strategy. Some of our key topics of discussion will include UC mobility networks, platform agnostic scenarios and the importance of having a comprehensive device management solution. We will also discuss how infrastructure readiness can support UC video and how to overcome challenges with the integration of desktops, telepresence and mobile platforms, securely. Best Practices on premise and cloud-based collaboration services, plus virtualization trends, will round out the presentation. Last but not least, overall security, touching on SIP and next generation firewalls, will be addressed throughout.
Ed Wadbrook has over 25 years of experience in UC technology, with a focus on significantly improving how people interact across multi-vendor environments. Prior to joining Carousel, he was the Principal and Founder of UC Advisors Group. Previously, Wadbrook was Senior Director of Unified Communications at Avaya, where he was responsible for leading the Avaya Aura Product Management organization. During this time, Wadbrook helped drive the success of Aura and transformed the organization from a seven product technology silo to simplified go-to-market initiatives. He also co-led the product management integration of Nortel UC into Avaya upon Avaya’s acquisition of Nortel’s UC portfolio.
Prior to his work on Avaya Aura, Wadbrook was Senior Director of Unified Communications at Microsoft, where he led the strategy and business development for Microsoft Office Communications Server (OCS) and Microsoft Lync. He was instrumental in developing Microsoft’s vision and go-to-market strategy for unified communications and for driving Microsoft to become a leader in the unified communications.
Cloud computing is in its heyday, with a multitude of different definitions, just as unified communications has now grown within almost every horizontal and vertical market as more institutions realize UC’s potential for significant ROI. These two trends are now converging as IT budgets slowly rebound. Companies are seeking further cost savings by migrating various services, including UC, to the cloud. In this session, we will discuss what UC in the cloud means, how we migrate UC to the cloud and deploy and consume a comprehensive array of cloud-based voice, video, data and mobile applications.
As customer engagement becomes increasingly complex, the allure of cloud-based contact centers grows. Beyond reductions in Total Cost of Ownership, cloud-based contact centers often provide better ways of scaling up for seasonal peaks, integrating social media and cost-effectively mirroring ‘enterprise’ functionality across multiple sites. But a wholesale move into the cloud may not be for everyone. In this session we will deal with the technology, the ownership experience of cloud, premise and hybrid contact centers; offer tips to help you decide what makes sense for your business – and address the most strategic of questions: Should your contact center be in the cloud?
Presenter - Donald Greco, Executive Director - Customer Interaction Practice, Siemens Enterprise Communications
Don’s responsibilities include the sales, marketing efforts and partnership development for the Siemens national Contact Center practice. Siemens is one of the leading worldwide providers of Contact center technology and Telephony Applications world wide. He is based out of Reston, Virginia.
Don has held a number of positions in his 30 years with Siemens including engineering, sales, education, development and management. He has been a featured speaker at a number of national events in the Contact Center field including state, federal, and commercial venues. He is a recipient of the Siemens TOP + award for marketing excellence.
Join us for an informative 20 minutes to hear about the latest developments from HP in Unified Communications. HP continues to enhance our Unified Communications offerings with solutions and services that focus on helping our clients to transform and integrate enterprise communications to achieve their desired business outcomes.
To survive in a volatile economic climate, improving productivity is essential. The enterprises that thrive are using innovating customer engagement methodologies to not only avoid churn, but also attract new customers.
Studies show that combining multimedia interaction into a single queue will lead to dramatic drops in employee attrition. Adding Social Media interaction keeps you close to customers. Both these steps can impact the bottom line, but what’s next? What new solutions will drive productivity and better customer experiences?
In this panel session, we examine practical steps for multimedia interaction, Business Process Automation case studies, and detailed ROI secured from breakthroughs in customer interaction management.
Ernie Wallerstein leads America’s sales and operations, Zeacom’s largest territory. Ernie joined Zeacom in 2006 from NextiraOne (now BlackBox Network Services) where, as Senior Vice-President of Sales, he managed over 400 sales professionals driving $400M+ of revenue via enterprise solutions on Nortel, Alcatel, NEC and Cisco telephony platforms.
With over 20 years of sales and management experience, Ernie is a frequent speaker at industry events and is often quoted in the technology media on telephony-related topics. Ernie studied Electrical Engineering at Rensselaer Polytechnic University and Business Administration at St. Peter's College in New York.
From on-premise VC to hosted/cloud-based video - what's out there and what infrastructure is needed to implement video conferencing in your network? In this session, we'll take a holistic approach to dissecting the current trends in VC – cloud, mobility, integration and virtualization – and discuss the differences and benefits of each, from technical requirements to TCO.
Presenter - Michael Helmbrecht, Vice President of Product Marketing, LifeSize Communications
Speaker Bio Michael Helmbrecht is Vice President of Product Marketing for LifeSize Communications. His responsibilities include product marketing, product lifecycle management, public relations and analyst relations. Prior to LifeSize he spent nine years with Dell, Inc. where he was Director of Marketing. Michael held a number of key marketing roles at Dell, most recently leading product line management for data storage and networking in the Americas. Michael holds an MBA from the University of Michigan and a BA in Political Science from Colgate University.
Enterprises are bombarded with requests from employees to open business applications to personally-owned devices. The business and economic benefits are enormous but so are the technical and business challenges in ensuring the integrity, security and continuity of your business. This session will address the scope of variables to be considered and introduce the range of options available to care for these needs. It is imperative that businesses proactively plan for ‘BYOD’ and rationalize its role in the overall mobility strategy.
Presenter - Michael Holtgrefe, Sr Consultant, Mobility Professional Services Product Management, Verizon Enterprise Solutions
Michael manages the Verizon Mobility Professional Services portfolio and its integration into Verizon Enterprise Solutions Mobility products and services. He is a 30 year communications professional, spending most of his career in customer-facing sales and marketing positions driving enterprise transformation via new technologies. He played a key role in the development of Verizon’s UCC Consulting Services as Managing Principal.
Migrating from individual legacy services and capabilities to integrated IP solutions creates an opportunity to bring communications tools together for increased business value. Productivity, virtualization, cost control and increased collaboration are just some of the business benefits customers are seeing from using SIP trunking, Unified Communications and an intelligent IP infrastructure to power their business. This session will cover the state of business, migration strategies and use cases on customer IP adoptions.
Presenter - Rupesh Chokshi, Director Product Management, AT&T
Rupesh Chokshi is responsible for bringing new technology, emerging services, and capabilities to the market place to meet Customer needs. He leads product management functions in AT&T’s Business Voice over IP (VoIP) Product Management organization. Business VoIP services offer economic benefits of network convergence by providing a fully managed Voice over IP communication solution that supports inbound and outbound calling, toll free, local, long distance, and international reach over integrated data networks.
Mr. Chokshi has held several leadership positions in key functional areas like Global Business, Customer Service, Enterprise Architecture, Network and Systems Development. He has a wealth of experience and background with SIP, VoIP, Voice, IP Data, VPN, Cloud, and Wireless Technologies. Mr. Chokshi began his career with AT&T Labs in 1997. Mr. Chokshi has published and presented at several leading industry conferences and events such as Enterprise Connect.
Mr. Chokshi holds a M.S. in Industrial Engineering from Clemson University, South Carolina and B.S. in Engineering from S.P. University Gujarat, India.
Kirk Koenigsbauer is corporate vice president of the Microsoft Office Division product management group. He is responsible for marketing the company's productivity portfolio, which includes Microsoft Office, Office 365, SharePoint, Exchange, Lync, Project, Visio and Duet. Koenigsbauer's duties include pricing, packaging, go-to-markets, branding and advertising, as well as developing the sales strategy and partner ecosystem.
Koenigsbauer has spent more than 15 years at Microsoft in a variety of technical and marketing leadership roles including product and program management on MSN, Access, Project, and running Microsoft.com.
Koenigsbauer also spent three years with Amazon.com. There he built and then ran Amazon's retail software and video games businesses and also held leadership positions launching the Consumer Electronics and Auction sites. He started his career as a management information systems consultant with Andersen Consulting (Accenture).
Koenigsbauer graduated with a B.A. from Colby College in Waterville, Maine. A lifetime fly fisherman and avid runner, he currently lives in Seattle with his wife and two young sons.
Chris Hummel joined Siemens Enterprise Communications (SEN) in April 2010 and currently serves as the President of North America, the head of Global Sales, and the global Chief Marketing Officer.
In his North America role, he is responsible for sales, service and delivery to our extensive customer base in the North American region. He also leads SEN's global accounts effort across all regions of the globe and drives the successful partnerships of our global alliances and global indirect divisions. As CMO, he oversees all global marketing activities across the company and supports the development of corporate and go-to-market strategies. He reports directly to Hamid Akhavan, the CEO.
Hummel is a recognized thought leader and has extensive experience in global enterprise sales and marketing, having lived and worked in a range of countries, including the US, Germany, Eastern Europe and Asia. Before joining Siemens Enterprise Communications, he served as Executive Vice President of Global Field Marketing for SAP AG, where he managed an organization of more than 600 people that annually generated more than 7 billion US-Dollars in qualified opportunities. Prior to SAP, Hummel spent 13 years at Oracle Corporation in a number of senior sales, services and marketing roles.
Hummel holds a Bachelor's degree in International Relations from Tufts University and a Master's degree in Law and Diplomacy from the Fletcher School of Law and Diplomacy at Tufts University in Medford, MA. He also studied at Durham University (UK) and the London Business School.
Customer experience scores can accurately predict future revenue – the higher the score, the higher the impact on revenue. It is for this reason, every organization should uncover ways that they can improve those scores. In this session, we’ll show you how blending two leading software-based communications solutions together, Microsoft Lync and the Customer Interaction Center™ from Interactive Intelligence, can dramatically improve the customer experience. This isn’t just a discussion around the contact center, but throughout your organization.
Presenter - Tim Passios, Sr. Director, Solutions Marketing, Interactive Intelligence
As the Senior Director of Solutions Marketing, Tim oversees the marketing efforts aimed at increasing the awareness and brand image of Interactive Intelligence. With over 20 years of contact center and business communications experience, he has seen the vast changes in the technology that has swept through the industry. This experience has proven valuable as he helps evangelize the latest, innovative solutions that Interactive Intelligence has to offer.
Prior to joining Interactive, Tim worked for Marketing Resources Plus (MRP), a provider of media buying software for the advertising industry. Tim spent more than 7 years with MRP working as a contact center agent, field service representative, and the manager of the inbound contact center.
The proliferation of smart devices in the enterprise raises many questions of access, security, bandwidth, and a host of other concerns that IT executives must manage. To date, less attention has been placed on the variety of user interfaces that are encountered when moving from one device to another, and particular from a desktop device to a mobile. This session will explore how Aastra is Unifying the Communications Experience (UCE) by providing a common interface and user experience across all devices.
Alistair Rennie is General Manager, Lotus Software and Collaboration Solutions, IBM Software Group. Mr. Rennie was appointed to this position in January, 2010. As general manager, Mr. Rennie has oversight for an extensive portfolio of collaboration tools designed to empower people to be more effective, responsive and innovative within the context of the work they do. This portfolio includes Lotus Software, software that enables businesses to communicate, collaborate and increase productivity, and WebSphere Portal, software that enables organizations to design their Web experience with personalized applications. He is a member of the IBM Integration and Values team, a select group of executives who provide leadership across IBM on various business and strategic issues. Mr. Rennie is also IBM Senior State Executive for Massachusetts, providing leadership for IBM in the community statewide.
Mr. Rennie was previously Vice President, Development and Support, Lotus Software and WebSphere Portal, responsible for the strategy and development of IBM's Collaboration portfolio. He also led the worldwide technical support team dedicated to software client satisfaction. Prior to this role, Alistair led IBM Software Services for Lotus - a global organization consisting of highly skilled technical consultants working in more than 35 countries with clients to optimize value from the IBM collaboration portfolio.
Mr. Rennie joined IBM at the Toronto Software Laboratory in 1989 and has held a number of executive roles within IBM Software Group with a primary focus on the introduction of new technologies. Prior assignments include Vice President, Marketing and Channels, Lotus, and Vice President, Sales and Marketing, Pervasive Computing.
Mr. Rennie holds degrees in Economics and Business Administration from the University of Western Ontario.
We are all reeling from the ever increasing speed of business while our organizations struggle with a tough economy, aggressive competitors, fragile customer loyalty, and changing demographics. To help get the most out of Enterprise Connect, come talk with Avaya in the Market Leaders Theater about pragmatic approaches for helping your dispersed people collaborate faster and make smarter decisions to better serve customers and colleagues. Learn about practical adoption approaches for targeting the right users with the right capabilities, while building on the communications investments you already have today.
Presenter - Lawrence Byrd, Director, Collaboration Solutions, Avaya
Lawrence Byrd is Director of Collaboration Solutions at Avaya and helps drive the definition and communication of Avaya’s collaboration strategy. Lawrence has 20 years of communications, CRM and contact center experience and over 30 years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984 where he held executive positions in software development, marketing and strategy. Quintus was a leading provider of multimedia contact center software that was acquired by Avaya in 2001. Lawrence has a BA in Philosophy from Durham, England, was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland, and now lives with his family in California.
If you haven’t already made the transition from legacy phone systems to IP-based communications and are wondering where and how to get started, please join us for a fast-paced session covering migration best practices. Examine how this first step lays the foundation for additional collaborative capabilities that reduce costs and meet the demands of today’s workforce. An expert from Cisco’s Advanced Services team will share practical advice on field-tested deployment approaches and recommended next steps for moving your business to the next level of productivity and operational efficiency.
Presenter - Robert Filby, Director, Cisco Collaboration Services Practice, Cisco Systems
Mr. Filby is a Director in Cisco’s Advanced Services Collaboration Practice. Rob leads a team of consultants and architects focused on helping customers to define their communications and collaboration strategies. Key services include business planning and advisory services. Prior to Cisco, Rob led Capgemini’s North America Unified Communications practice.
Rob has over 18 years of technology consulting and management experience with organizations such as Ernst & Young, LLP, PricewaterhouseCoopers and Capgemini. He has a history of successfully leading complex enterprise infrastructure planning and deployment initiatives in large enterprises. Mr. Filby is a recognized subject matter expert in the areas of IP Convergence and Telecommunications. He has significant technical and operational knowledge and experience leading complex initiatives from planning through deployment and operation.
In the next couple years nearly half of the workforce will be Millennials, bringing with them a new set of expectations in terms of how they communicate. The evolution of Unified Communications solutions has resulted in a myriad of delivery models for UC user tools, but will they easily adapt to the Net Generation? This session explores fundamentally different thinking on how architectures should be delivering UC services that create more powerful and more adaptable ways for the end users to access the power of Unified Communications.
Speaker - Todd Landry, Sr. Vice President, NEC Corporation of America
Currently, Mr. Landry is Senior Vice President for NEC where he oversees the company’s product strategies, go-to-market activities and strategic alliances surrounding its Unified Communications and Collaboration portfolio. Prior to NEC, Mr. Landry held senior positions in companies that incuded Sphere Communications, 3Com’s CommWorks Corporation, and U.S. Robotics.where he led product management, marketing and business development. His career is founded on engineering in the tele and data communications sectors with experience in hardware systems and software applications.
Todd’s diverse background in engineering, marketing, and business, combined with his knowledge of software and system architectures and a strong customer emphasis create a unique foundation of knowledge, which he has utilized as a speaker in numerous forums, panels and keynotes. As an accomplished speaker, Mr. Landry has presented on many different topics ranging from market changes and impacts to business applications for technology. He has received numerous awards, including multiple new product achievement awards, product of the year awards, advertising achievement awards, and holds two patents in the area of communications and wireless systems.
3:00 PM–5:00 PM
Reception - Sponsored by Microsoft (Location: Exhibit Hall)
Come learn about the OpenTouch™ converged multimedia communications architecture that helps turn enterprise communications into meaningful conversations and business services. OpenTouch solutions deliver native multimedia (video, voice, IM,…) and multi-device (desk phones, smart phones, mobile, laptops…) conversation services to help users better engage with customers, partners and peers improving productivity at work. For more information, please visit: http://enterprise.alcatel-lucent.com/.
Presenter - Jack Jachner, OpenTouch Business Development VP, Alcatel-Lucent
Dr. Jachner brings more than 20 years of telecommunications industry experience to his current focus on Alcatel-Lucent OpenTouch business in North America. Jack has served in a variety of roles at Alcatel-Lucent, including in operational management, in Research and Innovation, and in the CTO. He holds a Bachelor of Science degree in electrical engineering from McGill University, and a Master of Science in and Doctor of Science from MIT.
Jack holds a number of patents in the area of communication applications.
It’s no longer where you work, but how you work, and IT organizations are being forced to think smarter about the experience of the End User. Is your infrastructure agile and ready to accept the workplace of tomorrow? Learn how clients across all industries are ready for whatever device or app is next, and creating a real Unified Communication & Collaboration environment.
Dean Fernandes is the Global Executive Director of Unified Communication and Collaboration Solutions for CSC. Currently responsible for the Unified Communication and Collaboration Solutions portfolio which includes Unified Communications, Multimedia, Contact Center, Communications Enabled Applications, Mail and Messaging and Social Networking. Dean and the Collaboration team are responsible for defining the strategy, building the business plan and the productization of the solutions. Most recently Dean has built and manages CSC’s Unified Communications as a Service and TelePresence as a Service offerings, which are one of the industries first Cloud based offerings. Previous to CSC, Dean spent the last 18 yrs at Nortel in various IT management jobs ranging from Engineering, Operations to Application Mgmt. His last role was as General Manager for Application Services in the Global Services organization. In this role he built 3 new businesses for Nortel; Hosted VoIP/CC, Multimedia and Web Services/Communication Enabled Applications and was instrumental in helping Nortel launch its Applications business.
Dean is very active in the community, he currently coaches University hockey at Monmouth University, U18 for the NJ Jr. Titans in New Jersey and is also on the Board of Directors for the New Jersey Jr. Titans youth hockey organization.
Collaboration technologies are changing the way individuals communicate. With the advent of smart phones being brought to the workforce, organizations have new ways for empowering people to stay connected anywhere. How can you manage the desires of your employees to choose their devices, while maintaining your security policies? Join us for a case study of an organization that is leveraging open communication solutions supported on any PBX, and observing tremendous reductions in costs, with brilliantly simple applications that are easy to use, deploy and manage.
Presenter - Bernard Gutnick, Sr. Dir. Product Marketing, ShoreTel
Bernard Gutnick, ShoreTel’s Senior Director of Product Marketing is a frequent representative for ShoreTel in public speaking events and education forums, and is well known for his case study presentations. Bernard has over 20 years of experience in the communications industry. Prior to joining ShoreTel, he was vice president product marketing for Sylantro Systems and has held senior positions in marketing and sales at TerreStar Networks, Aspect Communications, Octel Communications, Nortel Networks and the Manitoba Telephone System. He holds a master’s degree in business administration from the University of Western Ontario in London, Canada.