The Enterprise Connect conference program is designed with one over-riding objective: To help you make the best investment decisions possible as you migrate your enterprise communications and collaboration capability to the next plateau. Please check this page periodically for updates on new speakers and session details.
Monday, March 26
2:00 PM–3:00 PM - (Location: Osceola A)
A consensus is emerging that most enterprises will implement some form of “hybrid cloud” that deploys communications functions in a mix of environments: public cloud (i.e., hosted); private cloud (i.e., the enterprise datacenter); and on-premises. The task will be to determine which communications capabilities should reside in which types of environments. This session will feature a discussion and debate among representatives of the various viewpoints and constituencies, who will offer their perspectives on why you should choose a particular mix of cloud and CPE deployments. You’ll leave the session with an idea of what’s possible now, and what direction you should take your planning for the next 12-18 months.
KEY QUESTIONS:
* What are the risk/reward tradeoffs of deploying different communications functions in different parts of a “hybrid” deployment?
* Are all communications capabilities available for all types of environments (public cloud, private cloud and on-prem)? Do different types of providers specialize in different capabilities, and how does this factor influence your decision-making?
* What interoperability or integration challenges are you likely to encounter when you try to implement a hybrid cloud environment?
* What cost factors are involved in the decision-making? Considerations may include capex vs. opex; vendor incentive programs; product lifecycles and end-of-life; and how your own strategic technology plans fit with what’s available now and what’s on the horizon.
* Where do the risks of vendor lock-in reside in hybrid cloud implementations, and how do you avoid them?
Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.
Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.
Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.
Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated.
Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies.
For more than 30 years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy’s future for IP transmission via satellite and prepared a VoIP feasibility study for a multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments.
Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News and other magazines. He has been Keynote speaker at user conferences and delivered webcasts on VoIP and IP communications technologies. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found atwww.nojitter.com and publishes technical tips at www.searchinifiedcommunications.com.
He holds a BSEE from New Jersey Institute of Technology, with graduate work in Computer Science at Syracuse University. He has been an Adjunct Professor at Pace University and an instructor at Boston University.
Panelist - Chris Kemmerer, Director of Global Unified Communications and Collaboration Solutions, Verizon
Chris Kemmerer is responsible for leading a team which focuses on Verizon’s strategy, marketing, and product management of Unified Communications and Mobility Solutions for Verizon’s enterprise, small/medium business, and government customers.
During his tenure with Verizon, Kemmerer has focused on business communication services and has held leadership positions in operations, sales, engineering, and marketing. Most recently, Kemmerer led Verizon Wireless’s Unified Communications and Collaboration Product Marketing team, where his organization focused on business transformation by extending communication and collaboration services to the mobile workforce.
Prior to joining Verizon, Kemmerer led an organization focused on designing and delivering Advanced Communication Services, such as next-generation optical, wireless, video, and other real-time communications solutions.
Kemmerer represents Verizon as a subject matter expert at various industry conferences and in industry trade publications on topics ranging from mobility, security, and unified communications and collaboration.
Panelist - Peter Anderholm, Director Product Management Unified Communications, Alcatel-Lucent
Anderholm currently serves as director of product line management?(MTS) for Alcatel-Lucent Enterprise specializing in unified communications and visual collaboration.? Prior to Alcatel-Lucent, Anderholm held leadership roles in product management, product marketing, and business development with?startups PictureTel Corporation, VideoServer, Bizfon, and Engage Media.
Panelist - Gopal Soora, Global Services Product Manager, IBM
Gopal Soora is a Global Program Director - UCC Networking Services., IBM Corporation. He was responsible for starting the Converged Communications (Unified Communications) business for IBM Global Services in 2001 as the original offering manager and has been integral to its continued growth. Mr. Soora works on the strategy, business plans, partner relationships, and enablement of the global converged communications sales and delivery organization.
His current responsibility includes creating service products to address the near and long-term growth opportunities in the integrated communications market for cloud and premise based solutions. His recent accomplishment is leading the development and announcement of IBM Converged Communications Services for Session Initiation Protocol. He is responsible for leading and driving the IBM Converged Communications Services business globally for both cloud and premise based deployment models.
Mr. Soora has over 30 years of experience in IBM with a unique varied career that spans all aspects of Services, Software and Hardware products, with both technical and business roles. He has been responsible for starting and nurturing many innovative business areas for IBM.
Mr. Soora holds a MS degree in Industrial Management, a MS degree in Mechanical Engineering from Georgia Institute of Technology and a BS degree in Mechanical Engineering from the Indian Institute of Technology, Chennai, India.
Monday, March 26
3:15 PM–4:00 PM - (Location: Osceola A)
What communications applications are really feasible for an enterprise to move into the cloud today? There’s only one sure-fire way to know: Find enterprise decision-makers who have actually made the move and can talk about how they did it. In this session, enterprise end users who are using hosted applications will discuss how they reached their decision, the procurement process they used, the implementation they went through, and how things are going now. You’ll walk out with real-life stories from the trenches that will help guide your decision-making as you approach the issues that the industry colleagues on stage have already grappled with.
KEY QUESTIONS:
* What factors caused the panelists’ enterprises to pursue a hosted solution for the application?
* How did they choose their providers? Did they have a formal RFP?
* What SLAs and technology-refresh provisions do they have with their hosted provider?
* What implementation issues arose? How were these overcome?
* Where do the panelists go from here? Are they looking at moving more applications to the cloud? What’s the long-term plan?
Moderator - Stephen Leaden, President, Leaden Associates
Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications consulting firm providing specialized support in leading technologies. Mr. Leaden has been in the Telecommunications field over 25 years, with 20 of those with his own firm. Mr. Leaden focuses as an extension of IT staff to facilitate the design, procurement, and project implementation, and ongoing support for converged voice and data solutions. During their engagement, Mr. Leaden proactively adds value via ROI strategies integrated into the projects he serves serve on.
Mr. Leaden has lectured on significant industry topics, including VoIP and UC – Basics to Best Practices; Hardphones, Softphones, and NextGen Systems; How Many Phones Do I Really Need?; Leveraging Cost Saving Strategies Migrating to VOIP; Optimizing Your Wireless Spend, State and Local Government Networks: A Question of Priorities for national AT&T user group; Bringing Up Your Lines with VoIP (or Getting Your Company Ready for VoIP); IT Trends in Higher Education; the Real ROI of VoIP; CTI Standards; Internet/Intranet Applications In Healthcare; An Idiot’s Guide To ATM among others. Mr. Leaden has also been quoted in Information Week and Computer World, and interviewed by CFO magazine.
Panelist - Rick Johnson, Vice President Information Technology, Hendrickson
Rick Johnson serves as Vice President of Information Technology for Hendrickson headquartered in Itasca, IL. He is responsible for Computer Applications and Operations, Networks and IT Infrastructure.
Johnson joined Hendrickson in 2005. Prior to coming to Hendrickson, he served as Vice President and CIO of Marconi, PLC, a London based Telecommunications firm from 2001 through 2005 and also served as Director of Information Technology - North America, for Motorola’s Cellular Handset Sector based in Libertyville, IL.
Hendrickson, a Boler company, is a premier global manufacturer and supplier of truck and tractor suspensions; trailer suspensions, controls and nonintegrated axles; truck and trailer lift axles; bumpers and trim components, and truck, tractor and trailer springs to the commercial transportation industry. Hendrickson continues to meet the needs of the transportation industry after more than 95 years.
Panelist - Scott Chambers, Chief Operating Officer, Pacific Business Centers
Scott is the COO of Pacific Business Centers (PBC), a provider of on-demand offices with 14 locations in Northern California. He also serves as Chief Infrastructure Officer for CloudVO.com, a fast growing network of touchdown office space for mobile workers with 250 locations throughout North America.
Prior to co-founding PBC in 2003, Scott had 10 years of experience in the Serviced Office industry. Scott’s ability to master his organization’s operational efficiencies in an explosive growth environment is a big reason behind his companies’ success. In particular, Scott orchestrated the successful deployment of a cutting edge data and telephony network, including the ShoreTel VoIP technology platform, designed to scale and to provide UC and back office support services to thousands of mobile workers via the cloud.
He served as Board Member for the Global Workspace Association (GWA), the international trade association of Serviced Office Providers. Scott has a B.S. in Business Administration from The University of the Pacific.
Panelist - Paul Staehlin, Director of Operations, EMS, Inc.
Panelist - Jerry Witowski, Vice President, Information Services Business Management, Sealed Air Corporation
Jerry Witowski is Vice President, Information Services Business Management and at Sealed Air Corporation, a new global leader in food safety and security, facility hygiene and product protection. With more than 30 years of IS experience, Jerry is focused on Global IS Finance, Sourcing, and Vendor Management. Prior to joining Sealed Air, Jerry held positions with WR Grace and PPG Industries. He holds a BA degree from Denison University in Economics and Computer Science and an MBA from the University of Baltimore.
Tuesday, March 27
8:00 AM–8:45 AM - (Location: Sun C)
Contact centers have long used outsourcers to handle seasonal increases in demand, but these have typically been turnkey operations that provided agents, management and technology. More recently, vendors that specialize in contact center software have begun promoting the idea of cloud-sourcing just the technology portion, either in addition to or instead of the turnkey approach. Is the cloud the right place for your next ACD/contact center platform to reside? In this session, you’ll hear from industry experts who will help you understand the pros and cons of cloud-based contact centers, and you’ll come away knowing who the thought leaders and market movers are in this space.
KEY QUESTIONS:
* Why would you move your contact center application to the cloud?
* Are enterprises typically using cloud-based contact center software to supplement, or to replace, their existing on-prem implementations?
* Does moving the contact center to the cloud help an enterprise implement home-based agents, and how does this affect the larger staffing issues?
* How does cloud-sourcing the contact center affect handling of multimedia channels?
* How does cloud-sourcing affect the contact center’s use of social media?
Moderator - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.
Ms. McGee-Smith has more than two decades of experience in the telecommunications industry, including 12 years with The PELORUS Group,
Prior to joining The PELORUS Group, McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet.
She earned her bachelors degree, cum laude, from Barnard College, Columbia University, with a major in psychology, and her masters of business administration (MBA), awarded with distinction, with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.
Ms. McGee-Smith is a regular contributor to No Jitter and she can be followed on Twitter at mcgeesmith.
Panelist - Joe Staples, Sr. VP Worldwide Marketing, Interactive Intelligence
JOSEPH A. STAPLES serves as chief marketing officer for Interactive Intelligence. He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines. Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education.
Prior to joining Interactive Intelligence, Mr. Staples was the principal of FirstLight Marketing, a successful marketing services company. For the six prior years, he was executive vice president of corporate marketing at Captaris, Inc., a provider of business communication solutions. Previously, Mr. Staples was the vice president of marketing for Callware Technologies, Inc., a provider of unified messaging software. Prior to his employment at CallWare, Mr. Staples spent five years with networking leader Novell Inc., in several management positions. While at Novell he is credited with playing a central role in developing the early stages of the computer telephony industry, including the launch and evangelism of TSAPI, a broadly adopted CTI development platform. Mr. Staples earned a Bachelor of Science degree from the University of Phoenix with an emphasis in marketing. Mr. Staples is an accomplished presenter and has had a number of articles published in trade magazines on various communication subjects. He was named Novell employee of the year in 1990, was named a Star of the Industry by Computer Telephony Magazine in 1993, and was presented a Lifetime Achievement Award by Customer Interaction Solutions Magazine in 2006.
Panelist - Frank Maylett, Executive Vice President, Sales and Global Alliances, inContact
Frank Maylett is an integral part of both the company and culture at inContact. In his role as EVP of Sales and Global Alliances, he has built a thriving sales team that continues to set records and drive standards for the SaaS industry.
Since joining the company, Frank has regularly set records for bookings, increased the average deal size by 5 times and increased average bookings by 15 times. As a pioneer in the industry, Frank was one of the first to set industry standards for compensation for a SaaS company, and now is an instrumental asset in consulting with inContact partners. Frank has also grown and expanded the sales organization on an international level, opening the company’s offices in the Philippines and London.
Frank is a natural leader and mentors and guides his team with his philosophy of “I to the Power of Three – Intensity, Intelligence and Integrity”. He inspires his team through his vision that capturing each of the three pillars will result in success both professionally and personally. This mantra empowers his team to focus on the company vision and drive results.
Frank was a key driver in repositioning inContact from a telecommunications company to a provider of cloud-based contact center software. He selected the ticker symbol “SAAS” to illustrate our overall company shift and vision.
Prior to inContact, Frank spent five years at Brocade. The preceding three years, he was responsible for the worldwide IBM sales teams, which consistently exceeded revenue targets. Prior to Brocade, Frank served as the vice president of sales for Kabira Technologies and vice president of worldwide sales at ReleaseNow. Frank also served as the Business Unit Executive at IBM, where he was instrumental in growing the enterprise storage software revenue . Frank holds a Bachelor of Science in Business from the University of Phoenix and is fluent in Spanish.
Panelist - Paul Adams, Director, Product Management, Applicationsand Solutions, BroadSoft
Paul Adams is a Director, Product Management at BroadSoft, where he is focused on driving their Contact Center applications. With over 20 years in the industry, Paul has held multiple roles including product management, business development, field marketing, and sales. Prior to joining BroadSoft, Paul held positions at MetaSwitch, Cisco Systems, and Hughes Network Systems. He holds a BS degree from the University of Vermont where he studied Engineering and Geology.
Vincent Deschamps (Vin) is the CEO/Chairman of Echopass Corporation. Since 2000, Echopass has provided cloud-based contact center solutions for large enterprises in the financial, travel, technology, insurance, and on-line retailing industries. Echopass also serves Federal and State Government agencies.
Deschamps provides overall direction and operational leadership for Echopass, ensuring that the company delivers on the customer experience promise 100% of the time. Deschamps is a seasoned executive with rich sales and marketing experience, and has excelled at several of America’s leading telecommunications and hosted services companies as well as several successful start-ups over his career.
He has been CEO/Chairman of Echopass since 2003. Prior to Echopass he was Vice President & General Manager of Lucent Technologies/Avaya Unified Messaging Division. He was a sales/marketing executive with Octel Communications prior to it being acquired by Lucent, and the Chief Marketing Officer of VMX Corporation, a publicly traded company, prior to its acquisition by Octel. Vin has been a CEO multiple times in the IT and Communications sectors.
He grew up in New York; graduated from CW Post College, lived and worked in Manhattan and has been living in the San Francisco Bay area with his wife and children for the past 20 years. Vin is an Eagle Scout.
Tuesday, March 27
2:30 PM–5:30 PM - (Location: Sun C)
This workshop starts with the simple question: If an enterprise wanted to eliminate all or most of its premises-based communications equipment and deploy a fully loaded unified communications solutions from a hosted and managed cloud services provider, could it do so today? If so, what would such an implementation look like? Who could deliver it? And what would it cost? And most importantly, how would these costs compare with an equivalent premises-based offering or an overlay UC option?
As with the other two RFP sessions at Enterprise Connect, the Cloud RFP describes a 2,000 person domestically headquartered company with two branch locations and a number of mobile workers. This session present solutions from leading hosted UC providers covering each of the major unified communications applications (presence, IM, call control, audio/video/web conferencing, unified messaging, etc.), and to ascertain whether an organization, using these major players, could craft a cost-effective, secure, robust cloud-based communications platform for its users today.
The results will be contrasted and compared in terms of the total cost of ownership with that of premises-based and the overlay providers responding to RFP. There will be a thorough review of the solutions proposed by those responding to the RFP, and the analysis will include:
• Architecture
• Cost
• Feature/functionality/quality of service
• Migration path
• Manageability
• Business continuity and disaster recovery
• Level of risk (security, compliance, control/accountability)
• TCO as compared to premises-based offerings
You will leave the session with wealth of information about cloud-based UC services offerings and with the knowledge necessary to determine whether a hosted UC solution could be right for your organization.
The panel will feature representatives from Thinking Phone Networks, Verizon, M5 Networks, Cypress Communications, BT, InterCall/West, Interactive Intelligence, Siemens, and Avaya.
Speaker - Brent Kelly, Vice President and Principal Analyst, Constellation Research
Dr. Brent Kelly is a Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community.
Panelist - Steven Kokinos, President and CEO, Thinking Phone Networks
Panelist - Brent Barbara, VP, Business Development, M5 Networks
Panelist - Tom Daniel, Manager, Global UCC Product Management, Verizon
Panelist - Steven Larson, Principal Consultant, BT
Panelist - Lee Koelbl, Sr. Product Manager, Communication Outsourcing Solutions, Avaya
Panelist - Tim Passios, Sr. Director, Solutions Marketing, Interactive Intelligence
As the Senior Director of Solutions Marketing, Tim oversees the marketing efforts aimed at increasing the awareness and brand image of Interactive Intelligence. With over 20 years of contact center and business communications experience, he has seen the vast changes in the technology that has swept through the industry. This experience has proven valuable as he helps evangelize the latest, innovative solutions that Interactive Intelligence has to offer.
Prior to joining Interactive, Tim worked for Marketing Resources Plus (MRP), a provider of media buying software for the advertising industry. Tim spent more than 7 years with MRP working as a contact center agent, field service representative, and the manager of the inbound contact center.
Panelist - Robert Wise, EVP West IP Communications, InterCall
Wednesday, March 28
8:00 AM–8:45 AM - (Location: Osceola A)
Virtualization is coming to enterprise communications, in two areas: The server and the desktop. At the server/datacenter, most enterprise communications platform vendors claim to have at least some ability to virtualize their call control and/or related applications. And in a more recent development, vendors have been tackling the more challenging task of making client softphones work with virtualized desktop infrastructures (VDIs). This session will help you understand two issues: Are the vendors’ claims valid—in other words, are their virtualized systems really ready for prime time? And if so, how should your enterprise respond? You’ll come away with a road map for virtualizing your enterprise communications.
KEY QUESTIONS:
* How far have the vendors progressed in offering virtualized versions of their server software, and specifically what applications can they provide in a virtualized environment?
* Can you deploy voice endpoints in a VDI environment?
* What are the benefits of moving sooner rather than later toward virtualization for your communications? What are the risks?
* What steps will you have to take organizationally in order to make virtualization work for your communications? Will the IT staff that have overseen communications up to now have to give up some control of these functions as they move into the datacenter with the other virtualized enterprise applications?
* Can video be deployed in a virtualized environment? If this is isn’t possible now, is such a capability on the horizon?
Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference.
Panelist - Paul McMillan, Director Cloud and Virtualization Portfolio Strategy, Siemens Enterprise Communications
Paul McMillan has over 20 years of experience in the design, implementation, and management of large scale voice, video, and IP networks. He brings extensive experience across Military, Government, and Commercial markets. He joined Siemens Communications in 1996 to assist in establishing the IP networking business in the North American. market. He has held subsequent positions in Network engineering, Engineering management, and new technology introduction. In his current role, Paul is tasked with developing the long term UC technical vision and strategy for Siemens Global customer base.
Craig has a global remit within the communications applications team, is responsible forfocusing on the medium and large enterprise solutions which encompass the data, voice, video and unified communications applications arenas. Prior to this current position, Craig was Head of Medium Enterprise, Ssolution management Management and has held several global director and senior management positions within Alcatel-Lucent.
Craig Walker has been with Alcatel-Lucent since the acquisition of Xylan Corporation in 2000, where he was Technical Director EMEA. Craig has more than 20 20 years of domestic and international experience at managerial levels of publicly-held telecommunication companies, start-up ventures and within the business partner environment.
Panelist - Stephen Brown, Vice President Systems Engineering, Mitel
Wednesday, March 28
2:30 PM–3:30 PM - (Location: Osceola A)
Suppose you want to get out of the business of running your core PBX/UC platform—or you at least want to supplement this CPE function with cloud-based services for some locations. Who should you turn to? Are the big carriers who used to be your Centrex providers the right choice for hosted UC? How much does size matter when it comes to hosted UC? How important is the technology platform that the provider uses? This session will give you a clear idea of who the players are, what their competencies are, and where they play, both geographically and in terms of the functionality they can provide you.
KEY QUESTIONS:
* Who are the key players in basic hosted call control, and who leads in implementation of hosted UC applications like presence/IM? Are these the same players, and if not, do you need multiple hosted providers?
* How are managed/hosted UC offerings typically priced/ How do you make sure you’re getting a good deal?
* What UC features can hosted providers support? What other important capabilities, like mobile integration, can they support?
* What are the most important factors in choosing a hosted provider?
* What are the prospects for the provider landscape in the next 12-18 months?
Speaker - Elka Popova, North American Program Director, Unified Communications and Collaboration, Frost and Sullivan
Functional Expertise
12 years of market analysis and strategic consulting expertise with a focus on enterprise communications and next-generation technologies. Particular expertise in:
Market and competitive intelligence
Market forecasting
Trend analysis and strategic insight
Strategy development and client growth consulting
Industry Expertise
Experience base covering a broad range of industry sectors, leveraging long-standing working relationships with leading industry participants’ Senior Executives. Areas of focus include:
Enterprise telephony and messaging
Unified communications and collaboration
Hosted/cloud-based communications and SaaS
SIP trunking and VoIP access services
What I bring to the Team
Extensive knowledge of various enterprise communications technologies and markets
The ability to leverage a broad set of qualitative and quantitative analytical tools to develop comprehensive and in-depth market, product and competitive analyses
Strong management and interpersonal skills based on 7 years of team leadership and over 15 years of extensive client interactions and project management
Career Highlights
Before Frost & Sullivan, market research and competitive intelligence roles at visitalk.com, Platinum Technology and the Bulgarian-American Enterprise Fund.
Education
Master of International Management from Thunderbird, School of Global Management, Glendale, AZ, U.S.A.
Master of English and American Literature and Linguistics from Kliment Ohridsky University, Sofia, Bulgaria
Master of Financial Management from National University of Business Administration and Economics, Sofia, Bulgaria
Panelist - Jay Krauser, Director of Cloud Services, NEC
Jay Krauser is Director, Core Solutions and Engineering for NEC Corporation of America. In this role, Jay works with other NEC divisions, subsidiaries and NEC partners to help build repeatable, commercially successful premise- and cloud-based solutions for our direct sales force and our dealers. Through Jay’s team, NEC broadens the solutions it can provide to the industry, assists channels with the distribution of these products, and supports NEC partners with the tools and services they need to be successful.
During his tenure, Jay has helped to bring to market NEC’s award-winning products and applications for the industry. He continues to work closely with customers and partners to gain insight that helps NEC develop innovative products and applications. Jay has held various engineering and product management positions within NEC, most recently as Assistant General Manager of Product Management and Product Marketing for the Marketing and Sales Support Division of NEC America’s Corporate Networks Group.
During his 18 years of industry experience, Mr. Krauser has held various telecommunications management positions as an end-user with large NEC call centers and has worked within large interconnect companies.
Panelist - Debbie Jo Severin, CMO, 8x8
Panelist - Jon Brinton, General Manager, Mitel Network Services Group, Mitel
Panelist - Bill Long, Senior Director, Product Management, Level3 Communications
Bill oversees Level 3's enterprise voice product portfolio, which includes TDM and SIP based voice products ranging from local PRIs and SIP trunking to dedicated long distance, toll free and contact center solutions. While at the company, he has held numerous enterprise and wholesale voice related product management, product development and strategy roles. Bill also was involved in several entrepreneurial and consulting projects related to voice and wireless solutions before joining Level 3 and is a named inventor on four issued and pending voice patents.
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Tuesday, March 27
10:00 AM–10:45 AM - (Location: Osceola C)
OJ Winge, Senior Vice President and General Manager of Video and Collaboration, leads Cisco’s TelePresence Technology Group and is responsible for driving the company’s end-to-end TelePresence efforts that are key to our collaboration and video strategy. As co-lead of Cisco’s Collaboration Business Entity, Winge is responsible leading end-to-end strategy and execution across multiple business and functions that comprise this $4B dollar business. To achieve the vision of an integrated collaboration and video portfolio he has been instrumental in driving the foundational architecture, Medianet, across our collaboration and video architectures.
Winge’s understanding of the technology disruptions, competitive dynamics, and customer needs in the collaboration market have been instrumental in Cisco’s integrating and simplification efforts.
His passion for improving user experiences drove the creation of a single collaboration architecture and common user experiences strategy across our collaboration portfolio. The vision of this integrated collaboration portfolio, where telepresence is a key collaboration technology, is what differentiates Cisco from the competitors and was a compelling reason for the Tandberg/Cisco acquisition.
Winge has been instrumental in Cisco’s continued success and market leadership in telepresence, delivering consistent double digit growth and nearly $2B in yearly bookings. The TelePresence Technology Group encompasses TelePresence endpoints, infrastructure and solutions that drive the pervasive deployment of video. Winge joined Cisco from the Tandberg acquisition where he served in various roles including Head of Business Development and Strategy, President EMEA Sales, EVP Products, and was part of the leadership team that grew Tandberg into a billion dollar company.
Prior to joining Tandberg, Winge was with McKinsey & Company, Inc., where he held multiple roles within the Scandinavian, Johannesburg and Boston offices.
Winge holds a Master’s degree in Business and Economics from the Norwegian School of Management.
Speaker - OJ Winge, Senior Vice President and General Manager of Video and Collaboration, Cisco
Tuesday, March 27
11:15 AM–12:00 PM - (Location: Osceola C)
Brett Shockley is Senior Vice President & General Manager - Avaya Applications and Emerging Technologies for Avaya, a leading global provider of business communications applications, systems and services. Brett is an industry veteran with over 25 years of thought leadership in the telecommunications and contact center markets at Avaya, Cisco and Spanlink Communications.
In his current role, Shockley has responsibility for Avaya's Contact Center and Unified Communications applications portfolios and Avaya's emerging technologies including Avaya Labs Research and Avaya's emerging cloud initiatives.
Prior to this assignment, Brett served as senior vice president of Corporate Development, Strategy and Innovation for Avaya. Brett has been a driving force in defining and articulating the company's strategic direction. He is a tireless customer advocate, traveling the world to engage with them and open doors to new opportunities.
Before joining Avaya, Brett held a number of senior leadership, general management and business development roles including VP/GM, Customer Contact Business Unit at Cisco Systems. As founder and CEO of Spanlink Communications, he partnered with Bell Labs and pioneered some of the industry's leading innovations in speech recognition, computer telephony integration and Internet call centers.
In addition to holding a patent for a telecommunications device, Shockley has an MBA in Marketing from the University of Minnesota's Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota's Institute of Technology. Shockley was a 2007 Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and 2008 Minnesota High Tech Association Emerging Technology Company award winner.
Speaker - Brett Shockley, SVP and GM, Avaya Applications and Emerging Technologies, Avaya
Tuesday, March 27
1:30 PM–2:15 PM - (Location: Osceola C)
Farooq Muzaffar is vice president of product development and network integration for Verizon Enterprise Solutions. In this role, Muzaffar oversees the strategic integration of product and network services to deliver best-in-class solutions to Fortune 500 companies around the world.
Muzaffar previously was responsible for the network and communication services practice at Verizon Business. This comprised end-to-end product lifecycle management for the company’s expansive portfolio of networking and communications solutions, including Ethernet, Private IP, VoIP, unified communications and collaborationand contact center services.
Prior roles included vice president of product development and delivery for Verizon Business, with responsibility for developing new products for the enterprise and general business markets. His team led the creation of new innovative products and services required by global enterprises to compete in an IP-enabled world, including cloud infrastructure, VoIP and security.
Muzaffar has also worked as an investment banker in the technology, media and telecom group at Goldman Sachs, where he advised clients on mergers and acquisitions, and finance. His key deals included the Oracle/PeopleSoft merger, PeopleSoft’s acquisition of JD Edwards and convertible debt financing for Micron and RealNetworks.
A former McKinsey Scholar, Muzaffar brings technology, finance and consultancy expertise.
Muzaffar holds a bachelor’s degree in mechanical engineering from the University of California at Berkeley and a master’s degree in business administration from the Sloan School of Management at the Massachusetts Institute of Technology.
Speaker - Farooq Muzaffar, Vice President, Product Development and Network Integration, Verizon
Wednesday, March 28
10:00 AM–10:45 AM - (Location: Osceola C)
Kirk Koenigsbauer is corporate vice president of the Microsoft Office Division product management group. He is responsible for marketing the company's productivity portfolio, which includes Microsoft Office, Office 365, SharePoint, Exchange, Lync, Project, Visio and Duet. Koenigsbauer's duties include pricing, packaging, go-to-markets, branding and advertising, as well as developing the sales strategy and partner ecosystem.
Koenigsbauer has spent more than 15 years at Microsoft in a variety of technical and marketing leadership roles including product and program management on MSN, Access, Project, and running Microsoft.com.
Koenigsbauer also spent three years with Amazon.com. There he built and then ran Amazon's retail software and video games businesses and also held leadership positions launching the Consumer Electronics and Auction sites. He started his career as a management information systems consultant with Andersen Consulting (Accenture).
Koenigsbauer graduated with a B.A. from Colby College in Waterville, Maine. A lifetime fly fisherman and avid runner, he currently lives in Seattle with his wife and two young sons.
Speaker - Kirk Koenigsbauer, Corporate Vice President, Microsoft Office Division Product Management Group, Microsoft
Wednesday, March 28
11:15 AM–12:00 PM - (Location: Osceola C)
Chris Hummel joined Siemens Enterprise Communications (SEN) in April 2010 and currently serves as the President of North America, the head of Global Sales, and the global Chief Marketing Officer.
In his North America role, he is responsible for sales, service and delivery to our extensive customer base in the North American region. He also leads SEN's global accounts effort across all regions of the globe and drives the successful partnerships of our global alliances and global indirect divisions. As CMO, he oversees all global marketing activities across the company and supports the development of corporate and go-to-market strategies. He reports directly to Hamid Akhavan, the CEO.
Hummel is a recognized thought leader and has extensive experience in global enterprise sales and marketing, having lived and worked in a range of countries, including the US, Germany, Eastern Europe and Asia. Before joining Siemens Enterprise Communications, he served as Executive Vice President of Global Field Marketing for SAP AG, where he managed an organization of more than 600 people that annually generated more than 7 billion US-Dollars in qualified opportunities. Prior to SAP, Hummel spent 13 years at Oracle Corporation in a number of senior sales, services and marketing roles.
Hummel holds a Bachelor's degree in International Relations from Tufts University and a Master's degree in Law and Diplomacy from the Fletcher School of Law and Diplomacy at Tufts University in Medford, MA. He also studied at Durham University (UK) and the London Business School.
Speaker - Chris Hummel, President, North America and Global Chief Marketing Officer, Siemens
Wednesday, March 28
1:30 PM–2:15 PM - (Location: Osceola C)
Alistair Rennie is General Manager, Lotus Software and Collaboration Solutions, IBM Software Group. Mr. Rennie was appointed to this position in January, 2010. As general manager, Mr. Rennie has oversight for an extensive portfolio of collaboration tools designed to empower people to be more effective, responsive and innovative within the context of the work they do. This portfolio includes Lotus Software, software that enables businesses to communicate, collaborate and increase productivity, and WebSphere Portal, software that enables organizations to design their Web experience with personalized applications. He is a member of the IBM Integration and Values team, a select group of executives who provide leadership across IBM on various business and strategic issues. Mr. Rennie is also IBM Senior State Executive for Massachusetts, providing leadership for IBM in the community statewide.
Mr. Rennie was previously Vice President, Development and Support, Lotus Software and WebSphere Portal, responsible for the strategy and development of IBM's Collaboration portfolio. He also led the worldwide technical support team dedicated to software client satisfaction. Prior to this role, Alistair led IBM Software Services for Lotus - a global organization consisting of highly skilled technical consultants working in more than 35 countries with clients to optimize value from the IBM collaboration portfolio.
Mr. Rennie joined IBM at the Toronto Software Laboratory in 1989 and has held a number of executive roles within IBM Software Group with a primary focus on the introduction of new technologies. Prior assignments include Vice President, Marketing and Channels, Lotus, and Vice President, Sales and Marketing, Pervasive Computing.
Mr. Rennie holds degrees in Economics and Business Administration from the University of Western Ontario.
Speaker - Alistair Rennie, General Manager, Lotus Software and Collaboration Solutions, IBM
Monday, March 26
2:00 PM–5:00 PM - (Location: Sun B)
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This workshop will take a unique look at SIP, how it works, and the major issues impacting deployments.
With a big focus on SIP interoperability issues, the session will show how SIP works along the major components of SIP architecture, SIP addressing and registration, session establishment, SIP message routing, and connecting SIP across the PSTN. SIP trunking deployment options and Session Border Controllers will have an extra focus with discussion on NAT, Security, QoS, Codecs, Traffic Normalization and more. Enterprises need to understand how to get service into their networks and manage their voice traffic whilst negotiating around Interop issues. Attendance of this session will help smooth the path to a SIP based network.
Attendees will receive an inventory of SIP resources—books, papers, organizations and discount vouchers for additional training.
Speaker - Graham Francis, CEO, The SIP School™ (a Vocale Ltd company)
Graham has been working in IT and telecoms for 25 years and holds a BSc in Mechanical Engineering and Computing. After an early career at Lucas Aerospace and AT&T, Graham founded Vocale Ltd in 2000. He has since been the driving force behind the company ensuring that corporate clients receive the best possible technical training for their staff on a variety of topics ranging from Networking and Voice over IP through to SIP.
The SIP School™ was created when Graham saw an opportunity to provide a single source of training and certification on the protocol that is underpinning unified communication products and services. The SIP School’s training and certification services are endorsed by the Telecommunications Industry Association as well as multiple manufacturers and enterprises, globally.
Tuesday, March 27
8:00 AM–8:45 AM - (Location: Sun D)
As Unified Communications technologies mature and integrate more tightly with the rest of the enterprise infrastructure, the tools for managing UC also mature, and offer increased opportunities to automate processes that used to be done manually by telecom/IT staff. Automating the provisioning and management systems has obvious benefits in terms of cost savings and increased ease of use for the end user. So where do we stand with the move towards greater automation in provisioning and management? In this session, you’ll hear real-world users describe their automated management processes and how they were able to achieve savings and greater user satisfaction. You’ll come away with specific steps you can take to emulate their success.
KEY QUESTIONS:
* What management and provisioning processes can you automate for UC today? What’s in the future?
* What must be the state of your underlying UC deployment and your infrastructure generally in order to support automated UC management?
* What configuration processes can be converted to self-service for the end user? Which ones shouldn’t be?
* What interoperability and integration issues exist when you’re trying to automate the management of your UC systems?
Speaker - Robin Gareiss, Executive Vice President and Sr. Founding Partner, Nemertes Research
Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well.
For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors.
Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World.
Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities.
Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues.
Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters.
Timothy Salapek has over 20 years of experience in the IT and telecommunications industry with a strong focus in design, implementation, and management of large voice, data, and VoIP service offerings. He currently holds the position of Director, NCloud – Hosted Collaboration Services at NWN Corporation, a certified Cisco® Cloud Provider in the Cloud Partner Program worldwide.
Tim joined NWN in early 2012 to manage the long term development of the HCS-Hosted Collaboration Services business and to accelerate the market launch in North American Tim has held subsequent positions managing and launching start-up hosted solutions (SaaS/CaaS/PaaS - Cloud Computing) businesses in North America and Europe.
Panelist - Steve Mifsud, Telecom Automation and Support Manager, RBC
Steve Mifsud is a Manager of Telecom Automation for the Royal Bank of Canada (RBC). RBC provides banking, wealth management services, insurance, corporate, investment banking and transaction processing services on a global basis. RBC employs approximately 77,000 employees who serve more than 18 million clients through offices in Canada, the U.S. and 53 other countries. Steve is responsible for managing a team of developers & support personnel to create automation to assist with work loads by increasing & optimizing productivity. During his tenure, at RBC, Steve has implemented the first phase of deliverables resulting in 30% automation to date. Steve enjoys Motorsports, and previously held the position of Canadian Motorsports Director. He currently resides in Toronto, Canada with his wife and two children.
Tuesday, March 27
9:15 AM–10:00 AM - (Location: Osceola C)
For decades, we’ve heard that “convergence” was coming. Well, it’s arrived, and it’s becoming pervasive. The old boundaries within communications and collaboration are breaking down, as business apps and processes run across wired and wireless facilities, and are composed of a mix of data, voice, video and graphics.
As technology boundaries blur, so do others, most notably, what will you buy and from whom: Whether the topic is communications or the data center, video or storage, servers or collaboration services, there are new options for partners and delivery systems. Services and apps can be provided via the Cloud, on-premises or a mix of the two. As a result, it can no longer be assumed that the communications and collaboration partners an enterprise has had for the past decade will remain so in the decade to come.
So what is the going-forward model for enterprise communications and collaboration? Will the traditional pillars of enterprise communications architecture -- voice vs. data vs. video -- be replaced with choices organized around the desktop vs. the network vs. the “Cloud”? If the “consumerization of IT” is inevitable, how will the vendors meet the enduring requirements for security, compliance scalability, manageability and cost-effectiveness? And as consolidation continues within the industry, is genuine competition going to disappear?
A panel of senior IT executives will discuss these and related issues. The conversation will be essential as you develop your architecture and review your options for systems, services and applications.
Moderator - Fred Knight, GM/Co-Chair, Enterprise Connect, Publisher, NoJitter.com
Fred Knight is GM/Co-Chair of Enterprise Connect – formerly VoiceCon - and the publisher of NoJitter.com.
Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became General Manager. Since then, VoiceCon, which was renamed Enterprise Connect in March 2010, has grown into the leading event for enterprise communications and collaboration.
Fred also led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising multiple events per year, a Webinar series, Virtual Events and weekly e-newsletters.
From 1984-2007 Fred was editor and then publisher of Business Communications Review. In December 2007, BCR magazine ceased publication and the editorial product shifted to the Web with the creation of a new website – NoJitter.com.
Fred earned his BA in journalism at the University of Minnesota and has a Master's Degree in public administration from The Maxwell School, Syracuse University.
Moderator - Eric Krapf, Co-Chairman, Enterprise Connect, Editor, NoJitter.com
Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace.
In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.
From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry.
Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.
Panelist - Barry Libenson, Senior Vice President and CIO, Land O'Lakes, Inc.
Barry Libenson was appointed vice president, chief information officer for Land O’Lakes in January 2010. Libenson is responsible for aligning Land O'Lakes technology strategy with the company's business objectives and has been instrumental in moving the company’s IT resources to a highly efficient, centralized operating company model. He leads a responsive, service-oriented organization that enables business performance by providing integrated value through applications as well as operating the IT infrastructure as a cost-effective, high-performance utility. He is a member of the company’s senior strategy team and sets all IT direction for the enterprise.
Prior to joining Land O’Lakes, he most recently served as vice president and chief information officer at Ingersoll Rand. In that role, he led the IT staff through strategy development, significant improvements in company-wide efficiency and effectiveness, the IT integration of a major acquisition, and the successful implementation of a common ERP footprint across the enterprise. Libenson holds a bachelor’s degree in Information Systems from Colgate University and a master's degree in Business from the Fuqua School at Duke University.
Panelist - Stuart Shirai, Manager, Network and Telecom, Hawai‘i Medical Service Association, Blue Cross Blue Shield of Hawai‘i
Mr. Shirai is a veteran I.T. manager with over 30 years of experience ranging from Computer Operator to Chief Technology Officer. Industry experience includes: Healthcare; Financial Services; Technology; “Big-4” Consulting; Retail and Manufacturing. Born in Hawaii and growing up in Southern California, Mr. Shirai has also experienced life in locations such as Los Angeles, New York, San Francisco, Atlanta, Denver, Phoenix and Seattle. Mr. Shirai returned home in 2003 and currently serves as Manager of Network & Telecommunications for Hawaii Medical Service Association also known as Blue Cross Blue Shield of Hawaii.
Panelist - James Druzbik, Vice President of Information Systems, Group 1 Automotive, Inc.
James R. Druzbik is Vice President of Information Systems at Group 1 Automotive, Inc., a Fortune 500 automotive retailer that owns and operates 111 automotive dealerships and 28 collision centers in the United States and the United Kingdom with just over $6 Billion in sales. As VP of Information Systems, James has migrated the company to a MPLS network with 90% of the locations on a single technology platform (ShoreTel) supporting just over 7,000 handsets. Group 1 Automotive also owns and operates two call centers. Since joining the company in September 1999, James has held the positions of Director of Information Systems from November 2002 - November 2006 and e-Commerce Manager from September 1999 - November 2002. Prior to joining Group 1 Automotive, James Druzbik served in various management, sales, operating and information system roles. James earned a bachelor’s degree from The University of Houston in 1992.
Alan C. Levine, Chief Information Officer, The Kennedy Center:
Alan C. Levine specializes in the application of technology to arts management, marketing and fund-raising. Throughout his career, he has worked with non-profit organizations of all sizes to develop innovative, strategic uses of information technology. Alan serves as a leader, mentor, and educator. At the Kennedy Center, Alan oversees all information technology, web and telecommunications operations. Through the Kennedy Center Arts Management initiatives, Alan has taught arts managers around the world. Alan is a founder, current Board Member, and past Chairman of the Board of the Tessitura Network, Inc., which provides state-of-the-art software for customer relationship management, ticketing, and fundraising to performing arts organizations in six countries. Alan is a past President of CIO/Arts, and a founding member of the worldwide CIO Executive Council. Alan also serves on the Small Agency CIO Council of the US Federal Government.
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Panelist - Donna Zett, CIO, AOT Bedding Super Holdings, LLC
After attending the University of Illinois Champaign-Urbana and earning a Bachelor of Accountancy and Communications degree, Donna began her career in the field of Information Systems. Starting as a software programmer at ADP, she developed her business skills learning and programming software for retail automotive dealerships. She continued software programming for several years until starting her family of two boys. After a short break in freelance programming, she began on a fast paced career with the Serta Mattress Company in the small town of Beloit, WI. While building and developing the IT department from very modest beginnings, she was able to assist Serta in growing their infrastructure from supporting a $50M company with 3 manufacturing locations to supporting a $870M company with 23 manufacturing locations. Company growth came mostly from acquisitions, as such, many major initiatives were born….integrating 11 disparate environments into a single centralized IT operation, development of a POS package for the licensed retail point-of-sale operation, companywide conversion to a full VOIP solution, and more. In 2005 Serta was acquired by AOT Holdings, LLC. In Jan, 2010, AOT also acquired the Simmons Bedding Company and the integration challenges continue. When not engaged in supporting acquisitions and integrations, Donna is an avid runner and continues to try to enjoy the game of golf.
Wednesday, March 28
2:30 PM–5:30 PM - (Location: Sun C)
As we enter the era of truly converged networks, the ground-rules for network design are changing. Pervasive use of Voice over IP (VoIP) and video conferencing drive new requirements for how the LAN and WAN are provisioned, configured, monitored and managed. This workshop will give you an overview of network design issues for a combined voice, video and data network and will delve into the details of Quality of Service (QoS), bandwidth management, network reliability and monitoring approaches. The tutorial will provide a detailed understanding of the design issues you will encounter, techniques for overcoming them, and the specific technologies and practices that are required to make real-time traffic and applications run efficiently and at acceptable quality across your local and wide-area enterprise network.
KEY QUESTIONS:
* What is required to deliver adequate quality of service (QOS) for voice and video on any local and wide-area IP networks that previously handled only data?
* What services do I need from my WAN vendor to support voice and video? What is an appropriate Service Level Agreement (SLA)?
* Can you run VOIP or video over the Internet with acceptable QOS/quality of experience (QOE)?
* How do I classify traffic in the network to ensure voice and video are treated correctly without opening my network up to overutilization by unauthorized endpoints?
* How do you extend your upgrade to serve mobile workers?
* What tools are needed for testing and monitoring a converged network with voice and video?
* How can I manage the huge bandwidth demand that desktop and mobile video will cause on my enterprise network?
Speaker - John Bartlett, Sr. Dir. Product Management, Polycom
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John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises design and configure networks to support video conferencing.
John currently serves as a Sr. Director in Product Management for Networking Services at Polycom.? In this role he is leading a professional services team to support Polycom customers in upgrading their networks to provide consistent high-quality video delivery.
Before Polycom, John worked as an independent consultant for 15 years, assessing customer networks for support of video applications and other application performance issues. John engaged with many enterprises and vendors to analyze network performance problems, design network solutions, and support network deployments. John has 34 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products.
Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired.
John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design.
Speaker - Chris Carr, Director, Video Markets, Masergy
Panelist - Manfred Arndt, Distinguished Technologist, Advanced Technology Group, HP
Distinguished Technologist, Advanced Technology Group (HPN CTO Group)
Hewlett-Packard
Public Company; 10,001+ employees; HPQ; Information Technology and Services industry
April 2010 – Present (1 year 9 months) Sacramento, California Area
Driving the Unified Communications strategy and vision along with Campus LAN requirements across much of the HP Networking product portfolio to increase market share.
Working with strategic technology partners.
Interacting with HP TS, HP ES and HP IT to drive engineering requirements.
HP Distinguished Technologist, HP Networking
Hewlett-Packard
Public Company; 10,001+ employees; HPQ; Information Technology and Services industry
2003 – April 2010 (7 years) Sacramento, California Area
Convergence Solutions Architect responsible for architecting IP Telephony and multimedia capabilities across HP ProCurve’s networking products and working with strategic technology partners. Also participated in several TIA and IEEE standards groups, helping defining networking and telecommunications standards.
System Software Manager, Lead Engineer
Malibu Networks
2000 – 2003 (3 years) Sacramento, California Area
Led the software development of a pre-standard WiMAX broadband and subsequent Wi-Fi wireless access system at a VC funded startup with over $40 million in funding, which included advanced QoS and scheduling algorithms to support business grade VoIP and video conferencing.
Technologist
Fluke Networks
Privately Held; 501-1000 employees; DHR; Computer Networking industry
1997 – 2000 (3 years) Colorado Springs, Colorado Area
System architect and technical lead developing various network diagnostic products, including a Gigabit integrated network analyzer that combined advanced network discovery, expert system, SNMP analysis, RMON2 monitoring, packet capture/decode and high-performance protocol analysis.
As AppNeta CTO, Matt is responsible for guiding technology and product vision and managing the advanced research, development, QA, customer support and information technology teams. Prior to joining AppNeta, Matt was the CTO of the Information and Event Management business unit of RSA, The Security Division of EMC. He joined EMC after the acquisition of Network Intelligence Corp. where Matt was a founder. In that role, he was also part of EMC's Office of the CTO, where he and his peer group had responsibility for EMC's overall strategic technology direction. Prior to NIC and RSA, Matt held senior technology and sales management positions with NetApp, Solbourne Computer and Harris Corporation.
Panelist - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html
Panelist - Stephen Campbell, IT Consultant, Stephen K Campbell Inc
Stephen Campbell performs IT consulting services in the telepresence, video conferencing and network & telecommunications infrastructure areas. He has over 21 years of IT experience with Beckman Coulter Inc. As Director of Network Services for a 10,000 employee global enterprise, he was responsible for managing the global LAN/WAN, telephony, video, email, SharePoint and document management services. He has implemented global call centers, telepresence in Europe/US/Asia, participated in the creation of a state-of-the-art colocation data center, and implemented a global MPLS wide area network.
Prior to working in IT, Stephen held various positions within the engineering department of Coulter Electronics Inc., and became a co-inventor on two US patents for blood analyzer electronic circuits. He previously worked as a Field Applications Engineering Manager for semiconductor-maker Advanced Micro Devices (AMD); worked as a manufacturer's sales representative for Conley & Associates in Central Florida; and was an Electronics Design Engineer with Lockheed Aircraft Corporation in Atlanta, Ga. He holds Bachelor Electrical Engineering and Masters of Science Electrical Engineering degrees from Georgia Tech in Atlanta.
Dr Mike Hollier, Vice President Voice Platform, Dolby Labs
Through the 1990’s Mike was at BT Labs (Europe’s largest telecoms R&D centre) where he directed BT’s research on audio, video and multi-media performance assessment. He also worked with MIT-Media-Lab and Lake-DSP on ground-breaking spatial-audio for virtual meeting spaces. His PhD was gained from the University of Essex in 1995 for his work on using models of human hearing to predict speech quality - leading to the ITU-T PESQ standard.
In 2000 Mike left BT to found Psytechnics Ltd. He managed the company's formation and early growth with VC financing. As Psytechnics’ CTO Mike was a market evangelist as well as overseeing the R&D of a new generation of “service-provider-grade” voice and video products. Technology licensing deals included performance measurement software for Microsoft’s Office Communicator solution as well as performance management products for large enterprise and communications service providers such as KPN, BT, and AT&T.
In July 2010 Mike joined Dolby Labs as Vice President, Voice Platform to onward develop Dolby’s world leading audio technology and know-how for the rapidly emerging Unified Communications and Collaboration market.
Mike is a winner of the Alan Rudge Medal for Innovation, and the British Computer Society Medal. He has 25 patents and more than 40 publications in the fields of voice and video performance management and spatial audio.
Thursday, March 29
8:00 AM–8:45 AM - (Location: Sun B)
Real-time traffic (voice and video) demands a network that delivers low latency, low packet loss and low jitter. And that’s not easy to accomplish. The dynamic character of modern networks, and the growing requirement for highly distributed configurations can lead to errors in design or implementation that cause quality problems for voice and video apps.
And so, a new breed of testing methodologies and tools is required to test or monitor converged networks and to isolate problems. This session will analyze and categorize these tools, and list vendors that provide the different kinds of solutions needed to manage today’s complex networks.
KEY QUESTIONS:
* Why are new tools required to support voice and video conferencing? Why can’t I use the tools that have been serving me well for years?
* What features are required in these tools for managing and monitoring real-time networks?
* Who are the vendors and what types of tools to they offer?
Speaker - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html
Panelist - John Dunne, Manager - Strategic Marketing, Integrated Research
John Dunne is the General Manager – Product Management for Integrated Research - developer of Prognosis performance monitoring software. He is an expert in systems monitoring and management with 15 years experience in the ICT industry, including seven years with Integrated Research.
John is responsible for the company’s global product strategy and alliances, ensuring the delivery of high-quality products aligned to customers’ strategic directions. His current focus includes development of enterprise-class IP telephony management and reporting solutions to deliver business insight to global organizations and service providers.
As AppNeta CTO, Matt is responsible for guiding technology and product vision and managing the advanced research, development, QA, customer support and information technology teams. Prior to joining AppNeta, Matt was the CTO of the Information and Event Management business unit of RSA, The Security Division of EMC. He joined EMC after the acquisition of Network Intelligence Corp. where Matt was a founder. In that role, he was also part of EMC's Office of the CTO, where he and his peer group had responsibility for EMC's overall strategic technology direction. Prior to NIC and RSA, Matt held senior technology and sales management positions with NetApp, Solbourne Computer and Harris Corporation.
Panelist - Paul Barrett, Chief Product Officer – Voice and Video Communications, NetScout Systems
Paul Barrett is responsible for the Netscout’s voice and video technology strategy. Paul was CTO at Psytechnics prior to its acquisition by NetScout and was responsible for all research, development and standards activities at Psytechnics. He joined Psytechnics shortly after its creation in 2001 and worked for ten years at BT Laboratories before that. Paul has more than 20 years of experience in the telecommunications industry and has been actively involved in international standardization for most of that time. His standards work has encompassed many aspects of voice and video communications, including four generations of GSM and 3G codecs. Paul is currently a Vice Chairman of the ITU Study Group responsible for "Performance, QoS and QoE". He is a Chartered Engineer, Member of the IET and IEEE, and holds a Masters Degree in Electronic Systems Engineering from the University of York.
Thursday, March 29
8:00 AM–8:45 AM - (Location: Sun C)
Outsourcing has been around for a long time, and it’s become a routine part of technology implementation. It has neither “taken over” and put IT out of business, as early predictions warned, nor has it gone away. Instead, it’s one option on a menu of choices for any given technology or process. So given that outsourcing is a part of doing business, how do you define hard metrics for understanding when it’s likely to succeed for a given enterprise technology need? And how to you measure the success of a particular outsourcing project in the enterprise communications world? In this session, a consulting firm with deep understanding of outsourcing success and failure factors will share its knowledge with you. You’ll come away with a set of specific, defined criteria that will let you have clearer visibility on whether outsourcing a particular function is likely to succeed, or whether a given outsourcing project has met its goals.
KEY QUESTIONS:
* How has outsourcing changed over the past several years? What’s likely to be the scope of an outsourced project today in communications, and what entities will compete for the job?
* What communications functions are the best candidates for outsourcing today, and how do you determine whether outsourcing is the right choice in these areas for your enterprise?
* What are the specific metrics or criteria that you should establish in order to get a clear sense of the success or prospective success of an outsourcing proposal?
* How do the various forms of outsourcing—from managed services to hosted infrastructure to turnkey outsourcing—differ in today’s environment, and how do they match up with the needs your enterprise may have?
Speaker - Robin Gareiss, Executive Vice President and Sr. Founding Partner, Nemertes Research
Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well.
For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors.
Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World.
Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities.
Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues.
Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters.
Thursday, March 29
10:00 AM–10:45 AM - (Location: Sun B)
The explosion in wireless and the desire for the latest and greatest smartphone or tablet has made “BYOD” – Bring Your Own Device – all the rage. But BYOD is just the latest example of how the “Consumerization” of IT is changing user behavior as well as corporate policies about what can attach to and be sent over the network.
In this Summit, we’ll discuss the steps you can realistically take to influence user choices in mobile device usage, application deployment and the use of social networking. Can you issue outright bans on specific gear and apps and, if you try, how do you enforce such policies? We’ll also discuss the best strategies for living with user-driven technology adoption; and we’ll even try to find ways that you can leverage such adoption to the business’s benefit, and encourage responsible trialing and use of emerging technologies by the user base. You’ll come away with the elements of a strategy for setting and enforcing policies, and accommodating user choice wherever possible.
Moderator - Eric Krapf, Co-Chairman, Enterprise Connect, Editor, NoJitter.com
Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace.
In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.
From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry.
Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.
Panelist - Irwin Lazar, Analyst, Nemertes Research
Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference.
Panelist - Robert Harris, President, Communications Advantage, Inc.
Robert Harris brings both intuitive technical knowledge and solid management skills to consulting projects. Recent projects have included multi-vendor computer telephony integration and voice/data convergence for both large enterprises and small/medium-sized businesses.
Robert Harris contributes several articles each year to NoJitter.com on subjects ranging from telemanagement to future technology trends and speaks on telemanagement at industry conferences. Robert Harris serves as Senoir Vice President on the Board of Directors of the Society of Telecommunications Consultants (STC).
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Panelist - Melanie Turek, Principal Analyst, Frost and Sullivan
Melanie Turek is a Principal Analyst at Frost & Sullivan. She is a renowned expert in unified communications, collaboration, social networking and content-management technologies in the enterprise. For 15 years, Ms. Turek has worked closely with hundreds of vendors and senior IT executives across a range of industries to track and capture the changes and growth in the fast-moving unified communications market. She also has in-depth experience with business-process engineering, project management, compliance, and productivity & performance enhancement, as well as a wide range of software technologies including messaging, ERP, CRM and contact center applications. Ms. Turek writes often on the business value and cultural challenges surrounding real-time communications, collaboration and Voice over IP, and she speaks frequently at leading customer and industry events, including VoiceCon, Interop and CMP Media's Enterprise 2.0 Conference, for which she serves as an advisory board member and track chair. Prior to working at Frost & Sullivan, Ms. Turek was a Senior Vice-President and Partner at Nemertes Research. She also spent 10 years in various senior editorial roles at Information Week magazine. Ms. Turek graduated cum laude with a BA in Anthropology from Harvard College. She currently works from her home office in Steamboat Springs, Colorado.
Panelist - Zeus Kerravala, Founder and Principal Analyst, ZK Research
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.
Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.
Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.
Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated.
Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.
Monday, March 26
9:00 AM–10:45 AM - (Location: Osceola A)
IT managers are facing increasing challenges as organizations look to capitalize on the mobility revolution. Mobile operators are deploying 4G network services that promise to offer wireline-like performance and reliability, but they are also eliminating unlimited pricing plans for those services. Users are demanding a wider selection of mobile device or the ability to bring their own personal mobiles to work, fundamentally altering the security picture for IT managers. Line of business managers are looking to mobilize more applications, but those efforts are being stymied by the range of devices, both smartphones and tablets, those apps will need to run on. At the same time, CFOs are watching mobile expenses skyrocket raising the need to focus on wireless expense management and rate plan optimization.
This program is designed to bring IT and mobility managers up to speed on the major issues involved in enterprise mobility today, and to discuss current best practices in addressing each of these areas.
The workshop will give you the tools you need to understand the major drivers in the mobility market, the challenges involved, and develop a sound mobility policy for mobile device management, security, and lifecycle management plan that protects their organization while enabling the implementation of mobile applications that can optimize business processes and spur business transformation.
Key Questions:
• Why now? Mobility isn’t new, so what’s really driving the need for an enterprise mobility strategy?
• What’s the role of IT in developing an enterprise mobility strategy – participant vs. leadership?
• Does adopting a BYOD strategy mean that my enterprise has given up on protecting corporate information assets?
• How do we integrate the mobile device with the wired network and extend UC to the mobile?
• How much control can an enterprise really exercise when it comes to mobility?
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Monday, March 26
1:00 PM–1:45 PM - (Location: Sun A)
Mobility is becoming a key driver in enterprise communications architecture and services. Mobile technologies can spur individual user productivity and accessibility and they have the potential to spawn total business transformation as we have seen in industries like industries – from package delivery and health care.
At the same time mobility-related expenses have been the fastest-growing line item in enterprise telecom budgets, and wireless costs will continue to rise as smartphones and tablets replace more traditional desktop phones and PCs. Further, there’s growing pressure on IT departments to support a wider range of mobile devices or to allow users to “BYOD” – Bring Your Own Device, but IT still needs to be able to secure, manage and support them.
In this session we’ll hear from leading mobility and UC suppliers, see what developments they are watching, and explore what’s next for the mobile enterprise.
KEY QUESTIONS
• UC suppliers are interested in mobility, but are mobility equipment and service providers interested in UC?
• Why hasn’t there been more market acceptance of Wi-Fi voice, dual mode FMC, mobile UC clients, and the other mobility options that have been tried thus far? Has anything changed?
• The mobility industry is focused on the consumer market, so what will it take to get them to deliver products and services that offer the same type of compelling user experience we have seen in the consumer market, but that respond to enterprise requirements for security, high availability and integration with the wired UC offerings?
• Will the service providers’ push for “walled gardens” choke the promise wireless has for both enterprises and consumers?
• What are prospects for the new Microsoft-Skype team in the enterprise? How about Google?
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Moderator - Eric Krapf, Co-Chairman, Enterprise Connect, Editor, NoJitter.com
Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace.
In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.
From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry.
Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.
Panelist - Chris Kemmerer, Director of Global Unified Communications and Collaboration Solutions, Verizon
Chris Kemmerer is responsible for leading a team which focuses on Verizon’s strategy, marketing, and product management of Unified Communications and Mobility Solutions for Verizon’s enterprise, small/medium business, and government customers.
During his tenure with Verizon, Kemmerer has focused on business communication services and has held leadership positions in operations, sales, engineering, and marketing. Most recently, Kemmerer led Verizon Wireless’s Unified Communications and Collaboration Product Marketing team, where his organization focused on business transformation by extending communication and collaboration services to the mobile workforce.
Prior to joining Verizon, Kemmerer led an organization focused on designing and delivering Advanced Communication Services, such as next-generation optical, wireless, video, and other real-time communications solutions.
Kemmerer represents Verizon as a subject matter expert at various industry conferences and in industry trade publications on topics ranging from mobility, security, and unified communications and collaboration.
Panelist - B.J. Haberkorn, Lync Group Product Manager, Microsoft
Panelist - Randy Roberts, VP, Global Mobility Portfolio Management, Siemens Enterprise Communications
Randy Roberts is responsible for the leadership of the Siemens Enterprise Communications Mobility Portfolio. He leads the strategy and vision not only for unique mobility solutions but also the integration of mobility into all of the Siemens product offerings and the marketing of this portfolio. Randy has spent over 17 years in the communications industry holding leadership positions in Product Management, Strategy and Development. Prior to joining Siemens, Roberts held leadership positions at Research in Motion, AT&T, Motorola and Nokia.
Panelist - Joseph Martin, Director, Solutions Engineering – Sales and Distribution, Sprint
Panelist - David Lowe, Vice President of B2B Sales, Samsung
David Lowe is the Vice President of Enterprise Sales for Samsung Telecommunications America (Samsung Mobile). In his current role, David is responsible for growth and management of an enterprise sales strategy and a team focused on selling Samsung mobility solutions to Fortune 1000 accounts.
Previously, David has held channel sales and business development positions at Research in Motion (RIM), Iperia and Nuance Communications.
At RIM, David directed all North American channel sales and strategy for BlackBerry's Business Solutions team, which encompasses BlackBerry's suite of enterprise products for Fixed Mobile Convergence, Collaboration and Messaging. At enterprise software company Iperia, David built and managed a channel distribution program for service providers and platform providers including: Verizon, Sprint, Siemens, Nortel, Sonus, Sylantro.
Overall, David has more than 25 years of global industry experience and success, including more than 15 years of sales and business development experience and more than 12 years experience in building and managing strategic third party relationships. Prior to Samsung, he held sales, development, and executive positions in at a number of key emerging markets, including VoIP networking technologies, IP telephony solutions, mobile applications, and fixed mobile convergence.
Based in Rochester, New York, David holds a B.S. in Computer Science from Saint Bonaventure University in St. Bonaventure, NY.
Tuesday, March 27
2:30 PM–3:30 PM - (Location: Osceola B)
Smartphones are becoming the enterprise communications device of choice, and tablets are now poised to add yet another layer to the mobile melee. As users will no longer settle for the “standard corporate issued” mobile device, IT managers are coming to grips with the challenges involved in securing, managing and supporting an ever increasing range of mobile devices and operating systems.
This session is designed to help you understand the unique requirements of the mobile devices, bring the mobile O/S picture into a clearer focus, and identify the options available for supporting the mobile ecosystem.
Key Questions:
• Which mobile O/S environments will be most important to support, and are there differences in the level of security they can support?
• How far will companies be willing to go in allowing users to access enterprise data and applications on their personal mobile devices?
• Is the requirement to support multiple mobile O/S’s hindering organizations’ ability to mobilize line of business applications and spur real business transformation?
• Will the move to cloud based networks help or hinder the our ability to better integrate wired and wireless networks?
• What do IP-PBX and Mobile UC vendors have to do to deliver the type of compelling experience users have found in their consumer applications and will it be easier on some platforms than on others?
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Cliff Cibelli is a group manager of product management and development for Verizon Enterprise Solutions, with responsibility for developing and deploying mobility solutions across Verizon enterprise channels. Mr. Cibelli’s portfolio includes Managed Mobility - a lifecycle wireless expense and device management service, Mobile Services Enablement Platform – for developing and deploying enterprise wide applications and Enterprise Mobility as a Service - a cloud based solution to help on-the-go workers quickly and securely access their corporate networks.
Mr. Cibelli previously served as the senior product manager of managed network services for MCI (now Verizon Enterprise Solutions), with responsibility for managed wide- and local-area networking and IP-VPN services. Before that, he served as the director for global solutions bid management. Mr. Cibelli has also held strategic planning and technical consulting and training positions.
A 30-year communications industry veteran, Mr. Cibelli has held a variety of technical and marketing positions and began his career at United Information Group. He holds certifications from the Foundations of IT Service Management and ITIL.
Mr. Cibelli holds a bachelor of science degree in computer science from Fairleigh Dickinson University.
He serves as the chief of the Paramus Auxiliary Police.
Mr. Cibelli is based on Parsippany, N.J.
Panelist - John Cash, Enterprise Product Advocate, Platform Product Management Group, Research in Motion
John Cash is a Sr. Product Manager for the BlackBerry Enterprise Platform and is based in Dallas, TX. In his role, Mr. Cash, promotes the vision and value proposition behind BlackBerry’s award winning portfolio of Enterprise Mobility Solutions. Mr. Cash has over 19 years of product management, sales, and enterprise IT leadership experience spanning multiple industry segments including manufacturing, financial services and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the U.S. Other previous career assignments were with Capital One and Goodyear Tire & Rubber Company and the U.S. Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University.
Panelist - David Lowe, Vice President of B2B Sales, Samsung
David Lowe is the Vice President of Enterprise Sales for Samsung Telecommunications America (Samsung Mobile). In his current role, David is responsible for growth and management of an enterprise sales strategy and a team focused on selling Samsung mobility solutions to Fortune 1000 accounts.
Previously, David has held channel sales and business development positions at Research in Motion (RIM), Iperia and Nuance Communications.
At RIM, David directed all North American channel sales and strategy for BlackBerry's Business Solutions team, which encompasses BlackBerry's suite of enterprise products for Fixed Mobile Convergence, Collaboration and Messaging. At enterprise software company Iperia, David built and managed a channel distribution program for service providers and platform providers including: Verizon, Sprint, Siemens, Nortel, Sonus, Sylantro.
Overall, David has more than 25 years of global industry experience and success, including more than 15 years of sales and business development experience and more than 12 years experience in building and managing strategic third party relationships. Prior to Samsung, he held sales, development, and executive positions in at a number of key emerging markets, including VoIP networking technologies, IP telephony solutions, mobile applications, and fixed mobile convergence.
Based in Rochester, New York, David holds a B.S. in Computer Science from Saint Bonaventure University in St. Bonaventure, NY.
Wednesday, March 28
8:00 AM–8:45 AM - (Location: Sun B)
Everyone talks about the mobile empowered enterprise, but we are going to talk to some companies who have taken that message to heart. We have surveyed the community and found a number of enterprises with creative mobile applications that meet business needs and generate real ROI.
Join us for these enlightening presentations and get the opportunity to talk with the people who have deployed mobile applications, discover the challenges they faced, and learn what it will take to bring mobile business transformation into your organization.
Key Questions
• What were the driving factors for developing these apps – cost control, revenue generation, productivity improvement, customer satisfaction?
• What were the biggest “gotchas” in these projects?
• Who did the development – in house IT or contractors?
• How much training and support have end users required?
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Panelist - Karl Weintz, Vice President of Business Development for Mobile Access, HID Global
Karl Weintz has 20 years experience in high technology and engineering . He is currently Vice President of Business Development for Mobile Access at HID Global. Prior to this role he served as Senior Vice President of Sales & Operations for ActivIdentity Corporation. Mr. Weintz joined ActivIdentity in December 2009 through the acquisition of CoreStreet Ltd where he served as the Chief Operating Officer of CoreStreet, Ltd. Prior to CoreStreet, he served as Vice President and General Manager of Web Hosting Services at Genuity. He started his career as a Cryogenics and Propulsion Engineer with the National Aeronautics and Space Administration. He holds a master of business administration degree from Harvard University, a bachelor of science degree in mechanical engineering, as well as a bachelor of arts in anthropology from Stanford University.
Panelist - Frank Wright, Director of Corporate Services, Chick-Fil-A
Frank Wright is the Senior Supervisor of Telecommunications at Chick-fil-A, Inc, the second largest quick-service chicken restaurant chain in the United States, with over 1500 locations in 39 states and Washington, D.C. In his current role, Frank Wright oversees the telecommunications design and integration for all Chick-fil-A Staff and Restaurant Operators. Frank has also served as Supervisor of the Enterprise Operations Center where he and his team managed, maintained, and monitored over 1200 wide area network connections, as well as the local area network at the corporate headquarters.
Prior to Chick-fil-A, Frank worked at Compaq Computers/Hewlett-Packard as a network administrator and prior to that, served in the United States Marines for six years including Operation Desert Shield/Desert Storm.,Frank currently lives in Atlanta, Georgia with his wife and four children and will complete his degree in Security Management this year.
Panelist - Oyvind Kaldestad, Vice President of IT, Lionbridge
Wednesday, March 28
2:30 PM–3:30 PM - (Location: Sun B)
The time when “mobility” meant everyone gets a BlackBerry device supported on a BlackBerry Enterprise Server (BES) is long gone, and replaced with a world where users expect to be able to use any device (even their own) and get access to all of the same sensitive corporate data that they did before. However, IT managers are still responsible for ensuring that corporate data assets are protected and that their organizations can take the best advantage of this new wave of mobile technologies.
Should users be allowed to bring their own devices into the enterprise and are we taking risks in allowing them to access and store sensitive data? Can that data be protected if the device is lost or stolen? If the user is bringing their own device should they have to support the full cost, and if the company provides a stipend how big should it be? Does moving to user-owned devices absolve the IT department of providing and help desk support for them?
This session will introduce you to the major issues that must be addressed in a mobility policy, the best practices for supporting BYOD initiatives, and provide a template for developing (or updating) your organization’s mobility policy.
Key Questions
Which BYOD policies work, and which don’t?
What are the most important steps to take to protect corporate information assets in a BYOD world?
Do customers save money with BYOD policies or not?
Which mobile operating systems offer the most support for BYOD policies?
What level of training do help desk personnel require when moving to BYOD?
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Panelist - Philippe Winthrop, Managing Director, The Enterprise Mobility Foundation
Philippe Winthrop is the Founder and Managing Director of The Enterprise Mobility Foundation, the organization behind The Enterprise Mobility Forum, the fastest growing content portal and social network exclusively dedicated to enterprise mobility. Philippe has spent his entire career researching emerging technologies and their impact on the corporate value chain. Philippe started his career at GeoPartners research, a boutique strategy consultancy, where he worked on projects including AT&T Wireless’ adoption and migration path to GSM from TDMA as well as the impact of the 1996 Telecom Deregulation Act on Competitive Local Exchange Carriers (CLECs). After GeoPartners, Philippe joined IDC's European IT Services Research group where he spearheaded a wide variety of research and consulting projects for the Top 50 IT Services companies in Western Europe. After IDC, Philippe created Axle Ventures, a boutique business planning consultancy focused on SMEs. There, Philippe worked with a wide variety of organizations in eCommerce, Healthcare and IT to help them develop winning go to market strategies. Philippe also launched the Wireless and Mobility research practice at market research firm Aberdeen Group. There, he conducted ground-breaking research to quantify the tangible value of key mobile and wireless technologies, including enterprise mobility strategy adoption, Fixed Mobile Convergence, enterprise WiFi adoption, application deployment on WLANs and more. Philippe recently ended his analyst career after a successful tenure at Strategy Analytics where he spearheaded thought leadership on enterprise mobility management and the growing issues around individual and corporate liable devices.
Panelist - Robert Harris, President, Communications Advantage, Inc.
Robert Harris brings both intuitive technical knowledge and solid management skills to consulting projects. Recent projects have included multi-vendor computer telephony integration and voice/data convergence for both large enterprises and small/medium-sized businesses.
Robert Harris contributes several articles each year to NoJitter.com on subjects ranging from telemanagement to future technology trends and speaks on telemanagement at industry conferences. Robert Harris serves as Senoir Vice President on the Board of Directors of the Society of Telecommunications Consultants (STC).
Panelist - Pat O'Keefe, Manager UC/Security, IT Department, City of Mesa (AZ)
As Manager of UC/Security, Information Technology for the City of Mesa Arizona, Pat O’Keefe is responsible for the city’s telephony infrastructure, mobile, messaging systems, unified communications, video conferencing technologies and Information Security. He oversees Mesa’s technology planning, implementations and policy development.
Pat has more than 20 years of IT management experience. Before joining the City of Mesa, he held positions with the Arizona State Retirement System, Interlink Technologies and the Arizona State Compensation Fund.
Pat holds a Bachelor of Science from Arizona State University and has had advanced training in network storage, database management, middleware development, project methodology, content management, and business process re-engineering.
Panelist - Keith Fancher, Program Manager, Unified Communications Transformation, IBM
Keith Fancher is a lead Architect, and Program Manager in the architecture, design, and transformation of IBM’s telephony services. Keith has spent most of his 34 year career in the network and telecommunications environment, and the past 20 years transforming IBM'S global voice infrastructure.
Wednesday, March 28
3:45 PM–4:30 PM - (Location: Sun B)
Apple began shipping iPads in April 2010 and already these devices have become the most important new mobile computing platform in a generation. Sensing the potential, Avaya and Cisco have introduced their own tablet products, and virtually every other IP-PBX and UC supplier is developing tablet clients and figuring where tablets will fit in their overall product strategy.
In the meantime, the tablet market has split between 7-inch and 10-inch models, Android is starting to challenge Apple’s iOS with options like Amazon’s $200 Kindle Fire, HP has folded up the tent on WebOS, and Microsoft is waiting in the wings.
Smartphone-based mobile UC has met with limited user acceptance, so will UC on tablets be more of the same? Have the vendors figured out what users will need in a UC-capable tablet, or are they simply chasing the latest trend? Most importantly, with dozens of tablets appearing on the market, all of which use the same operating same operating systems, is there any additional value to be had from a branded table that we won’t get from a much cheaper general-purpose tablet device?
Find out what the we’ve learned about the tablet experience in the past year, what applications they are being used to serve, and what enterprise buyers should be looking for going forward.
Key Questions:
• With the wide range of tablets all of which are supporting the Android operating system, what additional value are we getting from a “branded” tablet from an IP-PBX or UC supplier?
• What requirements distinguish the enterprise tablet from the consumer tablet?
• What applications do you expect will drive tablet acceptance? Will “voice” be on that list?
• With 7-inch and 10-inch tablet options available, who’s buying what, and are there different applications or use cases that drive the buyer one way or the other?
• Is your next desk phone going to be a tablet?
• If the users do prefer commonality between the smartphone and the laptop, what happens to vendors who don’t have both options covered?
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University.
Panelist - Laura Bassett, Director of Marketing, Emerging Products and Technology, Avaya
Laura Bassett is the Director of Marketing for Avaya’s Emerging Products and Technology group. The group delivers innovative business solutions from Avaya Research Labs and Advanced Software Development. In this role Laura oversees the groups go-to-market including business planning and strategy, market awareness, marketing, and sales enablement and engagement for next generation solutions. She has established Avaya’s Market Driven Innovation Model and Early Adopter Program to support the efforts of Avaya to accelerate the commercialization of innovation. Additionally, Laura is a supporting author of Avaya’s Social Media in the Contact Center for Dummies. Laura has over 18 years experience in applications consulting, development and delivery. Prior to her current role, Laura led the Contact Center Solutions team responsible for delivering end to end customer service solutions. She has a BSBA in Computer Science and an Executive MBA from the University of Florida.
Panelist - Sean McManus, Director, Platform Advocacy, Research In Motion
Sean McManus is the Director of Platform Advocacy in the Enterprise Business Unit of Research In Motion (RIM), makers of the BlackBerry® smartphone and PlayBook® tablet.
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Sean is responsible for articulating RIM's Platform and Collaboration Strategy to large global accounts. Sean has over 20 years’ experience selling and marketing advanced voice solutions, including call centres, unified messaging, IP Telephony and IVR.?
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Prior to joining RIM, Sean worked at IBM Global Services and a number of private firms in the voice and telecom industry.
Panelist - John Lamarque, Director, Product Marketing, Cisco Systems
John Lamarque is the Director of Product Management for the IP Endpoint Business Unit with responsibility for Cisco’s wired and wireless phone portfolio. His responsibilities include new product definition, life cycle management, and go to market strategy. John has been employed with Cisco since April 2005.
Prior to joining Cisco, John spent more than 15 years at Nortel, where his last 4 years were spent driving Nortel’s IP Phone Business.
His domain experience in Enterprise communications spans 20 years with product design, development, and support. John earned his degree in Computer Science & Mathematics from the University of Southwestern Louisiana.
John resides in the Dallas Texas area with his wife and two children.
Panelist - Stuart Monks, VP, Engineering, Polycom, Inc.
Stuart Monks is responsible for the advanced technology development and architecture teams at Polycom. Previously he was responsible for the worldwide engineering activities of Polycom's Video Solutions Group. Stuart has over 20 years of experience working as a senior development manager and engineer in Silicon Valley in California and joined Polycom from Cisco Systems in July 2007. Stuart has previously held VP of Engineering positions at Procket Networks, Redback Networks, Merlin Systems, and Ascend Communications. Stuart has a Bachelor of Science degree in computer engineering from the University of Manchester, England, and an MBA from Santa Clara University, CA.
Monday, March 26
9:00 AM–10:45 AM - (Location: Sun B)
SIP trunking is the hottest technology trend in enterprise communications , but how do you procure the services and equipment to make it a success for your organization? This Deep Dive session will offer detailed presentations on the services and technologies you will need to acquire in order to roll out SIP trunking.
You’ll hear details of carriers’ offerings—pricing, service availability, service level agreements, and much more. You’ll get tips for how to negotiate SIP Trunking agreements with your service providers. And you’ll receive in-depth information about the equipment that goes into a SIP trunking implementation—IP-PBXs, VOIP gateways, Session Border Controllers, etc.
You will come away from this session with a clear understanding of the service and CPE elements that make up a SIP trunking implementation, and be more prepared to start developing RFIs and RFPs for SIP trunking for your enterprise.
Speaker - David Rohde, Senior Consultant, TechCaliber Consulting LLC
David Rohde is a Senior Consultant at TC2 based in Washington, D.C. David conducts competitive procurements, rate reviews, and benchmarking projects, particularly centering around the current generation of corporate IP, MPLS and converged network services. He has assisted retailers, insurance companies, hospitality firms, energy companies and others across a range of tranport and managed services solutions. David is also TC2's lead analyst on questions of telecommunications industry structure and strategic analysis. He specializes in analyzing the financial position of carriers, evaluating their stability and capability to invest in the technologies most important to enterprise users, and their competitive prospects in the wireless and wireline markets.
David became a TC2 consultant after serving as an enterprise data services analyst with the Yankee Group. For a number of years prior to that, he was a reporter, editor and columnist with Network World, and among notable beats covered the maturation of frame relay and ATM services, developments in enterprise voice equipment, and the impact of Federal Communications Commission actions on enterprise networks. David is the author and host of the popular blog, TC2's David Rohde on Telecom, and is a regular speaker at Enterprise Connect and other industry conferences. He holds a Bachelor of Science in Journalism and Economics from Northwestern University
Panelist - Alan Percy, Senior Director of Strategic Marketing for North America, AudioCodes
Alan Percy is Senior Director of Strategic Marketing for North America at AudioCodes, a leading provider of Voice over IP networking products and enabling technology. In this role, Alan manages the planning and execution of the North American market communications, social media and community development for AudioCodes. Alan is also responsible for developing and managing a number of strategic industry, consultant and analyst relationships. Alan is a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs including NoJitter.com
Panelist - Jake Heinz, Vice President, Marketing, XO Communications
Jake Heinz is the VP of Marketing Programs and Product Marketing for XO Communications. He has over 16 years of experience with various telecom providers including recent roles as the General Manager of a VoIP Business Unit for Covad Communications and Chief Integration Officer for the three way merger of Covad, SpeakEasy and Megapath Inc. Previous exerience includes roles at both start up technology providers and at MCI / Worldcom.
Seamus Hourihan—who first coined the term “session border control”— leads the strategic planning process for Acme Packet, evaluating new markets and opportunities to expand the company’s business. He is a prolific speaker on the conference and tradeshow circuit and is the author of several networking guidebooks and numerous articles. He has been recognized by Internet Telephony magazine as one of the “Top 100 Voices of IP Communications.” Seamus served as the company’s Senior Vice President of Product Management and Marketing from 2001 to 2011.
He brings over 25 years of experience to Acme Packet in executive management, marketing, product management and business development roles at VoIP, IP networking, web infrastructure and computer companies. Seamus was VP of marketing for internetworking leader Wellfleet and, after its merger with Synoptics, Bay Networks (now Nortel) for nearly seven years. During his tenure, annual revenue grew from $10 million to $2 billion and Inc. recognized Wellfleet as “America’s Fastest Growing Company” for two consecutive years. Before Acme Packet, Seamus was vice president of marketing for Pingtel, widely recognized as the leader in SIP products and technology. He also held management positions at Data General, MASSCOMP and Bright Tiger and has operated his own consulting company. Seamus holds an AB degree from Dartmouth College and an MBA from Babson College.
Panelist - Tony Mangino, Senior Consultant, TechCaliber Consulting, LLC
Panelist - Laura McDonald, Partner, Levine, Blaszak, Block and Boothby, LLP
Laura McDonald, a partner at Levine, Blaszak, Block & Boothby, LLP (LB3), has practiced telecom and technology law for over 20 years. Ms. McDonald represents large enterprises in a variety of telecom matters, focusing on the negotiation of complex network services agreements and helping customers transition to newer technologies like SIP Trunking.
Ms. McDonald has negotiated telecom and data services vendor contracts for industry leaders in the insurance, hospitality, professional services, healthcare and other fields. She works closely with legal, procurement, engineering and operations’ personnel to help them asses their enterprise’s needs and risks. Laura helps enterprises navigate the complex regulatory structure surrounding their transactions, and frequently speaks on demystifying the regulatory and other myths carriers throw at customers during negotiations. When disputes arise with carriers, she assists in resolving disputes, including when necessary, mediating or arbitrating disputes before the FCC and other forums.
Panelist - Thomas Dalrymple, Director, Global Voice Services Product Management, Verizon
Tom Dalrymple is the director of Global Voice Services Product Management for Verizon’s enterprise business. In this role, he leads the product management team responsible for Verizon’s expansive portfolio of domestic US and global voice-over-IP trunking services, local voice services, and outbound global voice long distance services.
Mr. Dalrymple is a veteran telecommunications industry professional with significant experience in marketing, product management, and new product development. His background includes product management of IP-based voice and data network services, managed services, networking equipment, application packaging, and core voice services.
Mr. Dalrymple holds a B.S. in Business Administration with a concentration in Finance from Bucknell University.
Panelist - Mykola Konrad, Director of Enterprise Product Management, Sonus Networks
Mykola “Myk” Konrad in the director of product Management for the SBC business unit within Sonus Networks. In this role he directs SBC strategy and future releases. Prior to Sonus Mykola worked at Microsoft, Panasonic and Nortel in various product management roles.
Dimitri Kioukis has 23 years of experience in the Telecommunications and IT industry with extensive background in management, operations, business development, technology and project management.
Dimitri has been involved in a variety of positions in the Network Engineering, Consulting and Management area during his career and has presented at many industry events including Enterprise Connect, Business Development Councils, CIO Councils and others.
Dimitri is currently the General Manager of Converged Solutions Engineering and is responsible for supporting Enterprise Accounts in the Southeast, a role he assumed in January 2002. Dimitrios leads a team of Solutions Engineers and Architects that analyze, design and support IP Centric Converged Wireline and Wireless Technologies for the Fortune 500 companies in the Southeast. This includes technologies around Core Transport, Mobility Extension, Cloud Solutions, UCaaS and others.
Dimitri has unique industry experience in working in most segments of the Communications industry as well as directing the convergence of four of these business models: Local Exchange Carrier, Long Distance Provider, Wireless Carriers, Mobility Practice and Cloud Provider into a single organization. This business convergence experience has enabled Dimitrios to lead in the new space of management that develops single source solutions in the areas of Advanced IP communications, VoIP, managed enterprise services, mobility, and Cloud services.
Dimitri holds a BA in Business Management and Management Information Services from the University of South Florida.
Tuesday, March 27
8:00 AM–8:45 AM - (Location: Sun B)
The vast majority of enterprises are still in pilots or early-stage deployments of SIP Trunks, but a few early adopters have migrated most or all of their wide area VOIP to SIP trunks. In this session, you’ll get a chance to hear from a panel of these end users. They’ll discuss their experiences, what worked, what didn’t, what they’d do differently, and what they plan to do when their next contract for SIP Trunks comes due. You’ll get real-world knowledge that you can put to use when you implement SIP Trunks.
KEY QUESTIONS:
* What’s the biggest challenge when implementing SIP Trunks?
* Why did these panelists move so quickly to implement SIP Trunks?
* What have been the major benefits?
* What would they have done differently the first time around, and what do they plan to do differently as they move forward?
Speaker - Sorell Slaymaker, Communications Architect, Unified IT Systems
Sorell Slaymaker has 20 years of experience designing, building, and operating networks and the communication services that run across them. Particular areas of expertise include; unified communications, contact centers, CRM, and tele-medicine. An example of Sorell's experience, he was the chief architect for a 25,000 seat virtual contact center and moving it to IP/SIP. He has been a member of the Cisco and Avaya technical advisory boards. He graduated from Texas A&M with a B.S. in Telecom Engineering, and went through the M.E. Telecom program at the University of Colorado.
On the weekends, Sorell enjoys the outdoors – bicycling, camping, and gardening.
Panelist - Skip Meyer, Lead IT Architect, Burns and McDonnell
Skip Meyer is an Infrastructure Architect providing senior level direction to multiple teams within Burns & McDonnell in the architecting, implementing, and supporting of enterprise level systems to be used by Burns & McDonnell and its clients.
Skip is currently leading a fast track project to replace Burns & McDonnell’s aging heritage PBX infrastructure at their corporate headquarters, regional offices, and project sites in the United States with the latest in VOIP technology. From the signing of purchase requisitions in late June, the arrival of equipment in late July, and the rollout of production handsets in late September, Skip has been busy dealing with the pros and cons of IP telephony and unified communications.
Burns & McDonnell’s architecture includes Avaya Aura Communications Manager, Aura Session Manager, Aura Messaging, Aura Session Border Controller, and AT&T IP Flexible Reach. These systems are deployed in a clustered/redundant configuration in two offsite data centers to provide unified communications to the 3500 employee-owners of Burns & McDonnell.
Panelist - Arne Saustrup, IT Operations Manager, Alamo Colleges
Arne Saustrup is Manager of Information Technology Operations for the Alamo Colleges in San Antonio, Texas.?? Under his leadership the ITS Operations Group is responsible for ongoing Data Center operations, Local and Metro Area Networks, Internet Operations, and VOIP telephony.
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Arne has over 25 years management experience in higher education Information Technologies.? Major experience areas include IP network architecture, storage management, data center design and operations, and IP telephony. ???
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The Alamo Colleges is the 7th largest Community College system in the U.S. with at credit enrollment exceeding 60,000 per semester.? The Alamo Colleges operate 5 major campuses and 18 additional facilities within an 8 county area of South Texas.? The Alamo Colleges are recognized leaders in Internet course delivery and distance education.? The Information Technology Services department supports a network of 22,000 IP nodes including approximately 4,000 VOIP nodes.??
Tuesday, March 27
2:30 PM–5:30 PM - (Location: Sun B)
SIP Trunking is one the hottest issues in enterprise communications because it promises cost savings and true end-to-end IP voice connections. But the number of enterprises actually using SIP Trunks to their full potential is still a small minority—partly because of the way in which carriers are offering these services, and partly because technical/interoperability challenges remain.
This workshop will examine the architecture options involved with deploying SIP Trunks, review the carrier offerings and ordering procedures, analyze the role of Session Border Controllers and options for configuration and present the critical issues--and best practices--for troubleshooting and managing SIP Trunks.
Speaker - Sorell Slaymaker, Communications Architect, Unified IT Systems
Sorell Slaymaker has 20 years of experience designing, building, and operating networks and the communication services that run across them. Particular areas of expertise include; unified communications, contact centers, CRM, and tele-medicine. An example of Sorell's experience, he was the chief architect for a 25,000 seat virtual contact center and moving it to IP/SIP. He has been a member of the Cisco and Avaya technical advisory boards. He graduated from Texas A&M with a B.S. in Telecom Engineering, and went through the M.E. Telecom program at the University of Colorado.
On the weekends, Sorell enjoys the outdoors – bicycling, camping, and gardening.
Speaker - Jim Allen, Global Unified Communications Architect, Medtronic
Wednesday, March 28
8:00 AM–8:45 AM - (Location: Osceola B)
As your enterprise plans its migration to SIP Trunks, you’ll need to understand the traffic effects of the voice (and potentially video) that will run on those connections. Since your planning is no longer circuit-based, you’ll have to figure out how peak-hour traffic demands translate into IP metrics. In this session, you’ll get both statistical and real-world information to help you make the calculations for sizing your SIP trunks. You’ll learn how to use traditional telephony metrics like Erlangs to calculate volumes, and then how to use this to calculate the traffic in terms of packet volumes—including allowances for packet overhead, codec differences, and the impact of video. Finally, after this discussion, you’ll learn about real-world cases that illustrate how these calculations were made, and how the enterprise’s traffic calculations meshed with the structure of the SIP Trunking carriers’ service provisions. You’ll come away with a framework for understanding how to “right-size” your SIP Trunks for your enterprise.
KEY QUESTIONS:
* How do you go from understanding your current traffic requirements for PRIs, to translating these metrics to IP/SIP Trunks?
* How do you purchase SIP Trunks while factoring in busy hour loads and sufficient quality of service?
* How do questions of SIP Trunk sizing vary depending on your network architecture—i.e., how do you size SIP Trunks at a centralized datacenter serving all your locations, versus an architecture with local SIP trunks at each location?
* How do you account for video traffic—current and future—in your SIP Trunk sizing?
* Are the carriers’ SIP Trunking services sold in a way that helps or hinders these calculations?
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies.
For more than 30 years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy’s future for IP transmission via satellite and prepared a VoIP feasibility study for a multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments.
Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News and other magazines. He has been Keynote speaker at user conferences and delivered webcasts on VoIP and IP communications technologies. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found atwww.nojitter.com and publishes technical tips at www.searchinifiedcommunications.com.
He holds a BSEE from New Jersey Institute of Technology, with graduate work in Computer Science at Syracuse University. He has been an Adjunct Professor at Pace University and an instructor at Boston University.
Wednesday, March 28
9:15 AM–10:00 AM - (Location: Osceola C)
SIP Trunking has attracted more interest than any network service in recent memory, and the reason is simple: The potential for immediate – and often substantial – cost savings. But even as SIP Trunking has been rolling out across the county, another network-based offering – The Cloud – has generated enthusiasm and hype unmatched since the dot.com boom.
Beyond SIP Trunking’s potential for cost savings is another critically important attribute: SIP Trunking positions the network to handle true end-to-end IP communications – it handles IP traffic regardless of media type: voice, video or data. It is also likely to be the preferred service for accessing Cloud-based services.
The combination of SIP Trunking and the Cloud gives service providers an altogether new set of business models: SIP Trunking, while cannibalizing traditional T1 services, ultimately lowers their network costs, while the Cloud represents heretofore unavailable revenue streams. Together, they could be foundational elements in a new public network.
Join this important session where thought- and market-leaders in network services talk about the opportunities – and challenges – SIP Trunking and the Cloud offer both service providers and their enterprise customers.
KEY QUESTIONS
• If end-to-end IP becomes ubiquitous, what will change in the service providers’ opex budgets, and what changes for enterprise architectures and capabilities?
• What are the prospects for SIP Trunking interoperability? How soon, if ever, will we see it?
• Is the Cloud making inroads into enterprise communications procurements and deployments?
• What are SIP Trunking’s “gotchas”? How about the Cloud’s?
• Is there more to SIP Trunking than a cost-reduction play?
Moderator - Eric Krapf, Co-Chairman, Enterprise Connect, Editor, NoJitter.com
Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace.
In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.
From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry.
Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.
Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.
Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.
Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.
Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated.
Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.
Panelist - Marc Lindsey, Partner, Levine, Blaszak, Block and Boothby, LLP
Marc Lindsey is a partner in the firm of Levine, Blaszak, Block & Boothby, LLP (LB3). He negotiates and documents information and communications technology transactions on behalf of major corporations. Marc's transactions have included cloud computing, managed/hosted UC, managed infrastructure services, SIP trunking, network services, IT outsourcing, equipment procurement, and application software licensing, hosting, custom system development and maintenance contracts for many Fortune 500 companies.
Marc also helps Fortune 500 companies and other large organizations assess new opportunities and mitigate risks arising out of Internet-based technologies. In this area, he has developed a unique practice advising companies when they sell, buy or transfer IPv4 addresses.
Prior to starting his legal career, Marc was a systems engineer for GE where he specialized in software engineering and systems integration. He received his B.S.E.E. (1989) from Howard University, his M.S.E. (Systems Engineering 1992) from the University of Pennsylvania and his J.D. (1996), from the University of North Carolina Chapel Hill School of Law.
Panelist - Jan Linden, Senior Product Manager, Google
Jan Linden is a Senior Product Manager in the Google Chrome team. His focus is on bringing exceptional HTML5 audio and video experiences to the web platform. Before its acquisition by Google, Jan was the Vice President of Engineering of Global IP Solutions. He has been conducting research and development in signal processing and communications for more than twenty years. Prior to joining Global IP Solutions he was with the University of California, Santa Barbara and SignalCom, Inc.
Panelist - Rupesh Chokshi, Director, Product Management, ATT
Rupesh Chokshi is responsible for bringing new technology, emerging services, and capabilities to the market place to meet Customer needs. He leads product management functions in AT&T’s Business Voice over IP (VoIP) Product Management organization. Business VoIP services offer economic benefits of network convergence by providing a fully managed Voice over IP communication solution that supports inbound and outbound calling, toll free, local, long distance, and international reach over integrated data networks.
Mr. Chokshi has held several leadership positions in key functional areas like Global Business, Customer Service, Enterprise Architecture, Network and Systems Development. He has a wealth of experience and background with SIP, VoIP, Voice, IP Data, VPN, Cloud, and Wireless Technologies. Mr. Chokshi began his career with AT&T Labs in 1997. Mr. Chokshi has published and presented at several leading industry conferences and events such as Enterprise Connect.
Mr. Chokshi holds a M.S. in Industrial Engineering from Clemson University, South Carolina and B.S. in Engineering from S.P. University Gujarat, India.
Panelist - Joseph Martin, Director, Solutions Engineering – Sales and Distribution, Sprint
Panelist - Lisa Pierce, Managing Vice President, Gartner
Lisa Pierce is the Managing Vice President in Gartner Research, where she leads the Unified Communications, Network Systems and Services team. Ms. Pierce’s team addresses all the major infrastructure, applications and operations issues that confront enterprise IT Leaders.
Prior to joining Gartner, Lisa was the President of Strategic Networks Group, a company dedicated to improving the quality of emerging telecommunications and IT services, and the service experience, that enterprise customers receive from key network suppliers.
She is an expert on emerging enterprise-class telecom/network services, including telecom cloud, next generation network and performance management, SIP Trunking and Unified Communications services (particularly hosted UC, collaboration/conferencing and FMC services), broadband access, 3G and 4G services, managed network services, switched Ethernet (VPLS) and MPLS services. In addition to strategic architectural considerations, her work has extended to sourcing, performance assurance, and customer satisfaction.
Previously, Lisa was the Vice President of Telecommunications Services Research at Forrester Research/Giga Information Group for over ten years, and served in several leadership capacities, including as a Technology Practice Director and as the first elected Chair of the Giga Research Fellows. During her tenure as an analyst, she was twice named as one of the Top 10 most influential IT analysts. Prior experience includes four years’ consulting on network signaling protocols for a boutique network engineering firm.
Lisa’s career in network communications began at AT&T, where her work focused on developing and introducing entirely new classes of business services – in product development, product management, new services market research, statistical modeling and forecasting. Across the globe, these services still generate billions of dollars of revenue today. The development teams she led were awarded 6 patents.
A member of the IEEE, Ms. Pierce is a frequent industry speaker and media commentator. She has also served a Contributor to Saugatuck Technology, UC Strategies, GigaOM Pro,No Jitter/Enterprise Connect, and DM Radio. Lisa holds an MBA in marketing and statistical modeling from Willamette University, and a B.A. with Honors from Gordon College.
Wednesday, March 28
3:45 PM–4:30 PM - (Location: Osceola A)
The SIP Forum has completed an interoperability specification, SIPConnect 1.1, which is intended to ensure interoperability between enterprise CPE and carrier networks. But the carriers never officially committed to SIPConnect 1.1, so it’s likely that interoperability will continue to be an issue when you investigate and procure SIP Trunking services. This session will give you the details about the status of SIP Trunking Interoperability today, and prospects for the future. You’ll understand what you need to do to make sure that interoperability challenges don’t hold up your migration to SIP Trunks.
KEY QUESTIONS:
* What interoperability issues have historically plagued SIP Trunking, and how close are these to being resolved?
* What is SIPConnect 1.1, and what are its prospects for emerging as a meaningful specification that’s adhered to by all parties involved in SIP Trunking?
* What specific interoperability issues aren’t solved by SIPConnect 1.1, and what is being done about these?
* Are some carriers more committed to interoperability than others? Are some vendors’ SBCs or gateways more likely to interoperate with more carriers?
Russell Bennett is the Principal of UC Insights, a consulting firm that specializes in Unified Communications. UC Insights helps clients to navigate the UC ecosystem and to manage the impact of UC on their business.
Russell has over 20 years of experience in the software technology business in Europe, Asia and North America.? For over 10 years he has been at the leading edge of SIP and unified communications product development and has played a significant role in most aspects of the development of that technology.
In 2000, he joined dynamicsoft (acquired by Cisco Systems), where he lead the product team that provided SIP routing network elements for many of the early next generation networks deployed by service providers; including Vonage, Level(3) and Sprint.
In 2003, he joined Avaya to lead the SIP Infrastructure Core Team and brought to market the Avaya Converged Communications Server and a SIP-enabled version of the Avaya Communication Manager IP-PBX.
From 2004-10 he was a Program Manager within the Microsoft Office Communications Group, where he:
Defined the strategy for the integration of OCS 2007 with traditional telephony and led the team that implemented the OCS Mediation Server;
Created the Open Interoperability Program for verification of partner interoperability for voice, IM&P, video and SIP Trunking;
Played a significant role in initiating the Unified Communications Interoperability Forum.
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Panelist - Alan Percy, Senior Director of Strategic Marketing for North America, AudioCodes
Alan Percy is Senior Director of Strategic Marketing for North America at AudioCodes, a leading provider of Voice over IP networking products and enabling technology. In this role, Alan manages the planning and execution of the North American market communications, social media and community development for AudioCodes. Alan is also responsible for developing and managing a number of strategic industry, consultant and analyst relationships. Alan is a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs including NoJitter.com
Panelist - Jim Donovan, VP, Product Management, Acme Packet
Jim is responsible for enterprise product line management at Acme Packet.??? In this position, Jim is involved in the design of Acme Packet solutions for a wide range of IP telephony and unified communications applications for enterprise, contact center, and government customers.?
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Prior to Acme Packet, Jim served in a variety of systems engineering and product management roles at Covergence, Ciena, Lucent, Ascend Communications, and Cascade Communications.?????Jim's career began at GTE where he spent over 10 years working on the design and deployment of voice and packet switching systems for commercial and military applications.???Jim holds a BSEE from Northeastern University and a MBA from Babson College.?
Panelist - Jason Rolleston, Director, Product Management, Cisco
Jason Rolleston is a Director of Product Management within the Services Routing Technology Group at Cisco and is responsible for the portfolio of Unified Communications technologies that reside on the ISR and ASR platforms.? This includes TDM gateway interfaces and DSP’s, CUBE Session Border Controller, Call Manager Express, Survivable Remote Site Telephony, and Unity Express products.
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Prior to joining Cisco, Jason was a Director of Product Management at Symantec within the Enterprise Security Group. He joined Symantec through the acquisition of Relicore, a startup focused on data center visibility and management, and held a number of roles including Director of Technical Product Management before joining the security group. Jason started out his career as a Network Security consultant.?
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Jason holds a B.S. in Applied and Engineering Physics and an M.Eng. in Engineering Management from Cornell University, along with an MBA from the University of Chicago Booth School of Business.
Panelist - David Tipping, Vice President and General Manager of SBC, Sonus
David Tipping is Vice President and General Manager of the SBC Business Unit at Sonus Networks Inc. He is responsible for driving market relevant innovation across Sonus' SBC product line, and ensuring timely, effective delivery of these products into Sonus' global markets. Prior to assuming this position, David was the Vice President of World Wide System Engineering for Sonus Networks. From 1996 to 2000 David was a Senior Systems Engineer at Enterasys/Cabletron Systems supporting customers in the Mid-West and New England areas.
Monday, March 26
9:00 AM–10:45 AM - (Location: Osceola 1)
The enterprise collaboration landscape is changing. Driven by the need to connect disparate workers, partners and even customers, enterprises are quickly adopting tools such as unified communications, video conferencing, workgroup collaboration services, and social computing. But absent a clear architecture and roadmap, we find that most deployments are disjointed and wind up in silos, leaving organizations unable to take advantage of seamless anytime, anywhere collaboration.
During this workshop, we’ll define the components of a UC&C architecture. We’ll identify key trends driving the need for an enterprise collaboration strategy, we’ll look at examples of how vendors and their partners are integrating their UC&C offerings, and finally we’ll share a roadmap for implementation based on numerous engagements with end user companies.
Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference.
Monday, March 26
2:00 PM–3:00 PM - (Location: Sun D)
Why is unified communications and social software like a Reese’s peanut butter cup? They bring together two things that are great on their own and make them even better when they’re combined. Enterprises have been improving productivity and efficiency from using unified communications tools for the past few years, and more recently from enterprise-grade social software solutions developed for business collaboration. While these are both great business tools by themselves, their value dramatically increases when they’re integrated as part of Unified Communications and Collaboration (UCC) solutions and used to solve business problems. The lines are blurring between the social aspects and the project-centric collaboration tools. Tying in UC’s presence, IM, and click to communicate capabilities with a company’s social software community makes it easier to connect with people and share information.
The use cases for UC and social software are endless, and we’re just at the beginning of seeing the power of these tools combined. Listen to early adopters who have been at the forefront of this new phase of UCC, and hear how they’ve integrated their various tools together to create business value and enhance the bottom line.
Speaker - Blair Pleasant, President and Principal Analyst, COMMfusion LLC
As President and Principal Analyst, COMMfusion LLC and Co-Founder, UCStrategies.com, Blair provides consulting and analysis on Unified Communications and voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically.
Panelist - Leon Benjamin, Enterprise 2.0 Project Manager, Virgin Media
Leon Benjamin is a social media practitioner and has managed a number of successful social software implementations with organisations counting British Airways, Microsoft & BT. He is currently Virgin Media’s Enterprise 2.0 Project Manager delivering ‘Facebook inside’ technologies that enable large organisations to transform the way they work.
Previously spent 20 years designing and delivering complex IT transformation programmes, managing business change and agile software development in financial services, telecommunications, retail and travel, for blue chip companies, counting Union Bank of Switzerland, Dresdner Kleinwort Benson, Barclays Capital, Andersen Consulting, Airtours, Opodo, BT, Tesco, Argos, Carphone Warehouse and Aviva.
Leon is the author of Winning by Sharing, a book about the impact of social media on the future of work first published in 2005 predicting the dominance of social media and its impact on the nature of work.
Panelist - David Nettles, Director IT Architecture and Compliance, Rayonier
As Director, Architecture and Compliance for Rayonier, David Nettles holds responsibility for the architecture of the company’s data center operations, local- and wide-area network services, desktop computing, compliance activities, and budget. As a Member of the IT Governance Committee, he aids in technology planning, architecture, and standards. Mr. Nettles joined Rayonier in 2000.
David has more than 28 years of IT management experience in a variety of industries. Before joining Rayonier, he was Associate Vice-President of Systems and Technology for JM Family Enterprises, Inc.
Additionally, prior to JM Family, he held various IT leadership positions within Marconi Systems Technology, the Software Productivity Consortium and the US Air Force.
David holds a Bachelor of Science in Computer Science from the United States Air Force Academy, a Masters in Computer Science from the Air Force Institute of Technology and a Master of Business Administration from Webster University.
Panelist - Kevin Rice, Enterprise Architect, A.T. Kearney
Monday, March 26
3:15 PM–4:00 PM - (Location: Sun D)
Social networks like Twitter and Facebook represent an important emerging channel for enterprises to communicate with their customers, partners, and other stakeholders. And in many cases, these stakeholders will be talking about your enterprise in these forums whether you know it or not. So how does the enterprise harness the power of social networks, and also monitor them? In this session, leading experts will help you understand what tools are available for monitoring social networks and, more importantly, for bringing their input into the customer contact infrastructure you already have in place—and how you can act on what you learn through this channel. You’ll leave with specific best practices, products, and prospects for bringing the social media world into the contact center.
KEY QUESTIONS:
* Is social media-contact center integration simply a matter of monitoring Twitter and Facebook for mentions of your enterprise? How do you turn these mentions into actionable intelligence?
* Should social media be a formal channel for interacting with contact center agents, or is it simply a source of data and ad hoc information?
* What analytics capabilities exist for your enterprise to quantify and act on the information you receive through social media channels?
* Is it really a good idea to encourage customers to contact your enterprise through social media? What are the potential pitfalls?
* Are any enterprises actually doing social media-contact center integration today, or is this more of a future prospect?
Moderator - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.
Ms. McGee-Smith has more than two decades of experience in the telecommunications industry, including 12 years with The PELORUS Group,
Prior to joining The PELORUS Group, McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet.
She earned her bachelors degree, cum laude, from Barnard College, Columbia University, with a major in psychology, and her masters of business administration (MBA), awarded with distinction, with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.
Ms. McGee-Smith is a regular contributor to No Jitter and she can be followed on Twitter at mcgeesmith.
Panelist - Laura Bassett, Director of Marketing, Emerging Products and Technology, Avaya
Laura Bassett is the Director of Marketing for Avaya’s Emerging Products and Technology group. The group delivers innovative business solutions from Avaya Research Labs and Advanced Software Development. In this role Laura oversees the groups go-to-market including business planning and strategy, market awareness, marketing, and sales enablement and engagement for next generation solutions. She has established Avaya’s Market Driven Innovation Model and Early Adopter Program to support the efforts of Avaya to accelerate the commercialization of innovation. Additionally, Laura is a supporting author of Avaya’s Social Media in the Contact Center for Dummies. Laura has over 18 years experience in applications consulting, development and delivery. Prior to her current role, Laura led the Contact Center Solutions team responsible for delivering end to end customer service solutions. She has a BSBA in Computer Science and an Executive MBA from the University of Florida.
Panelist - Lisa Abbott, Senior Product Marketing Manager for Social Media and eServices, Genesys
With twenty five years of experience as a senior software marketing executive, Lisa Abbott has a long track record of successfully driving marketing strategies for products that harness the web and in particular social media, as a customer channel. Within her past experience, Lisa has worked with brands including Charles Schwab, Autodesk, Informix Software and Alcatel-Lucent Enterprise to drive migration to and investment of new web-based products and services, as well as increase collaboration across the organization.
As a Sr. Product Marketing Manager of Genesys, Lisa is currently responsible for defining the marketing strategy and execution of the Genesys eServices and Social Media products worldwide. Within this role she is constantly acting as a resource for organizations that are looking to stop bad customer service and evolve their customer interaction beyond voice, to a true cross channel strategy and has been recognized as an industry leader through speaking opportunities and forums at various industry events.
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Panelist - Tod Famous, Product Line Manager, Cisco
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Tod is a 15 year veteran of the contact center industry.? He joined Cisco in 1999 as part of the WebLine Communications acquisition shortly after the formation of the Cisco Customer Contact Business Unit.? Tod was part of the original product management team that introduced the industry's first IP Contact Center solution in 2001 and over his 10 year career at Cisco he has led numerous contact center releases as Cisco has implemented over 10,000 contact center systems.
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Tod currently leads the enterprise contact center product management team with global responsibility for the Cisco enterprise contact center business.
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Tod is an avid social media enthusiast and is driving the evolution of the Cisco contact center portfolio to incorporate social software.
Monday, March 26
9:00 AM–10:45 AM - (Location: Sun D)
In the current economic climate, business cases rule. Whether your enterprise is early in its migration to IP Telephony or , further along and evaluating how to deploy Unified Communications, it's not easy to build a credible case. IP Telephony and, in particular, Unified Communications, are complex and involve numerous technologies, decision-makers and equipment, software and service providers. This Deep Dive session will share business cases for both IP Telephony and Unified Communications, based on IP Telephony cost data gathered over the past several years from more than 800 companies that have implemented the technology. It will draw on real-world data from hundreds of IT decision makers on the newer Unified Communications products and technologies.
KEY QUESTIONS:
• What are the key metrics in a business case for IP Telephony and Unified Communications?
• What does it really cost to implement IP Telephony? What are the cost components of a Unified Communications business case?
• What resources (internal and external) companies must devote to their VOIP and Unified Communications rollouts, per end-unit, per year segmented by rollout size and vendor?
• What are some of the key pitfalls? Where did companies go wrong?
• What are some compelling business case models for both IP Telephony and Unified Communications?
Speaker - Robin Gareiss, Executive Vice President and Sr. Founding Partner, Nemertes Research
Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well.
For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors.
Robin is a widely recognized expert in Voice over IP, convergence, collaboration, advanced communications services, mobility, services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at IT Roadmap, VoiceCon, Citrix Synergy, AT&T Technical Leader Forums, Interop, Mobile Business Expo, Supercomm, Telecom, and CeBit. She also writes the IT Transformation column for No Jitter, and the Borderless Networks blog for Network World.
Robin also has personal experience managing operations and developing new product offerings. Her entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification business in Illinois. She also served as president of Living Hope Lutheran Church, and ran several successful fundraisers for children's cancer and other charities.
Before joining Nemertes, Robin shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. Prior to joining InformationWeek, Robin served in a variety of capacities at Data Communications magazine, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. At these organizations Robin also helped develop, organize, and operate Web sites, TV, and print coverage of major trade shows. She has won numerous, prestigious awards for her in-depth analyses of business-technology issues.
Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. Robin has a Bachelor of Science in journalism from the University of Illinois, Urbana. She lives in Illinois with her husband and four daughters.
Monday, March 26
4:15 PM–5:00 PM - (Location: Sun D)
Unified Communication projects are complex and require integration into other parts of IT, business processes, and the culture of the organization. This session outlines an architectural framework for UC that integrates into other frameworks such as TOGAF & IMS. A solid UC architecture enables an organization to easily adapt to changes that occur in business requirements, technology, and vendor products.
The majority of UC implementations use a "best of breed" approach which requires a strong architecture in order to make sure all the pieces work well together. Attendees of this session will walk away with a methodology on creating a UC architecture that is vendor independent and that takes advantage of SIP.
KEY QUESTIONS
• UC has many elements, so can a single architecture really encompass everything UC?
• Best of breed isn’t new, but it’s often characterized as too costly in terms of inventory and training requirements. What’s really changed?
• With so much communications and collaboration going mobile, is mobility a core feature of this new architecture or just one of several important elements?
• Is SIP Trunking more than a pure cost play?
Speaker - Sorell Slaymaker, Communications Architect, Unified IT Systems
Sorell Slaymaker has 20 years of experience designing, building, and operating networks and the communication services that run across them. Particular areas of expertise include; unified communications, contact centers, CRM, and tele-medicine. An example of Sorell's experience, he was the chief architect for a 25,000 seat virtual contact center and moving it to IP/SIP. He has been a member of the Cisco and Avaya technical advisory boards. He graduated from Texas A&M with a B.S. in Telecom Engineering, and went through the M.E. Telecom program at the University of Colorado.
On the weekends, Sorell enjoys the outdoors – bicycling, camping, and gardening.
Tuesday, March 27
2:30 PM–3:30 PM - (Location: Sun D)
The market for IP Telephony systems and services continues to face challenges from the rough economy, but there’s a silver lining for buyers who can enjoy lower prices, increased system performance, and no/low interest financing as buying incentives.
Cisco continues to run strong in this market, which is also continuing to adjust to the absence of Nortel and competition abounds for that customer base. Meanwhile Microsoft’s Lync is making inroads, challenging traditional notions of architecture – and market leadership. And the trends towards Cloud-based communications, social networking and mobile communications each create new options for how enterprises communicate internally and externally.
This session will include updated telephony system market forecasts and supplier share estimates; a discussion of which enterprise communications system features and applications are hot and which are not; a review of major market trends, such as Cloud Computing and hosted solutions and virtualization; and a critical analysis of the leading system suppliers and their flagship offerings.
Key Questions:
• Which vendors are hot and which are not in the enterprise communications market?
• Are Cloud-based solutions taking business away from hardware equipment and software vendors?
• How are the traditional system suppliers adjusting to changing market conditions and who may not be around when the smoke clears?
• Are customers actually buying and implementing Unified Communications offerings or is it still all hype?
• Will tablets make desktop telephone instruments obsolete?
Peter joined MZA in 1997 after having previously worked for one of the major market research companies in the UK, the British Market Research Bureau (BMRB).
On joining MZA, Peter gained initial experience in the cellular terminals area before moving onto work within the enterprise solutions area of MZA’s annual multiclient study. For the past 10 years Peter has specialised in the enterprise communications applications space and now has overall responsibility for all of MZA’s Unified Communications studies including IP PBX/PBX, Contact Centre, Messaging, Cordless, and Conferencing. In addition to the multiclient study work, Peter has also worked on an extensive number of ad hoc research projects and has spoken at both industry and vendor conferences.
Peter has been instrumental in developing the forecasting model used in MZA’s annual multiclient study.
Peter has an Honours Degree in Business Studies. During his degree course, he specialised in business forecasting and strategic marketing.
Speaker - Jeremiah Caron, Vice President of Analysis, Current Analysis
Jerry brings more than 20 years of experience to Current Analysis as a market watcher and influential voice in the telecom and information technology industries. As Vice President, Analysis, he is responsible for overall management and content direction for the company’s CurrentCompete services.
Jerry was previously Current Analysis Research Director, IT Infrastructure, and originally joined the company in 2002 to provide coverage of the European enterprise telephony market. Before joining Current Analysis, Jerry was Publisher of CMP Media's tele.com, a business magazine for telecom and Internet service provider executives. As Publisher, he managed overall operations, including editorial, circulation, research, sales and marketing, during a period when the magazine significantly increased marketshare.
Before joining tele.com, Jerry was Editor-in-Chief of CMP Media's LAN Times magazine, a bi-weekly publication focused on enterprise networking and client-server computing strategies. In that position, he was responsible for overall management of the magazine’s content, which included news, feature and product testing departments.
Jerry began his career at the analyst firm Faulkner Information Services, where he directed the analysis of the PC, networking and telecoms industries. He has been a featured speaker at major industry events, including Interop and Supercomm, as well as numerous, specialised events and seminars. Jerry graduated with a B.A. from St. Joseph’s University in Philadelphia.
Tuesday, March 27
3:45 PM–4:30 PM - (Location: Sun D)
Can the once proud-to-be-an-outlier go mainstream? Skype came into enterprises via the back door – subscribers simply loaded clients onto their PCs and soon they were no longer using Skype to call family and friends, but also colleagues and business associates. Then video via Skype came on the scene and soon business conference calls were running over the once-free service, with consequences for traffic planning and bandwidth requirements.
Now, Skype’s part of Microsoft and could ride deep and wide inroads into enterprise IT. But for that to happen, what does Skype need to do? And, perhaps more importantly, what does enterprise IT need to do?
KEY QUESTIONS
• Skype made earned its reputation as being a free service, but if that’s the case, why was it worth $8 billion to Microsoft? How much will it cost an enterprise to use Skype and what will it get for its money?
• What levels of service guarantees does Skype provide?
• Is Skype a viable competitor to AT&T, Verizon and other traditional service providers, or is it specialized for niche applications?
• What are the implications for network design and management when Skype is introduced into the enterprise?
• What are likely scenarios for Skype’s network evolution and service capabilities?
Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve Unified Communications and collaboration usage and adoption. He also currently holds the role as the Lead Unified Communications Strategist at Bell Canada.
Kevin possesses over twenty-five years of consulting and software development expertise and has conceived, designed and overseen the development of software products and hosted services in the business, educational and recreational areas which have been used by millions of people in over 17 countries worldwide. He is an accomplished speaker and frequent presenter at various technical conferences and events where he prides himself on clear and direct messaging in a world filled with too many acronyms, adjectives and too much "marketing speak".
Kevin’s initial interest in technology was cultivated by the Commodore Pet; shortly thereafter he began creating videogames for the Commodore 64, including Jack Attack which was nominated for game of the year.
While ensuring effective communications is no “game”, Kevin believes that through a structured, methodical process, implementing technology that truly matches real user requirements can be lots of fun. He regularly shares his unique perspective with the readers of No Jitter.
Wednesday, March 28
8:00 AM–8:45 AM - (Location: Sun D)
All the key trends in communications and collaboration, from Unified Communications to the use of Social Networking tools , come together in modern contact centers. While traditional calling still dominates, most contact centers now operate with email and chat, some are beginning to incorporate video.
So, with all the new tools, systems and services available, what’s the state of contact center market? Which tools are actually being deployed and which are still in hype phase? And which vendors and solutions are winning and which are fading?
This session will provide you with a clear understanding of the dynamics in today’s contact center market and with the data you need to proceed to enhance, enlarge or migrate your contact center to the next plateau.
KEY QUESTIONS:
• How has the economic downturn affected the migration to IP? What percentage of the new contact center systems being deployed is now SIP-based?
• Where do the vendors stand in terms of market share and technology leadership?
• How are media such as text/instant messaging, video and social networking applications being incorporated into leading-edge contact centers, and what are the challenges and benefits of these new media types?
• The trend toward contact center consolidation continues, but are more companies establishing contact centers? Is the overall market growing, shrinking or staying constant? And what does that mean in terms of the development of new products and services for the market?
Speaker - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.
Ms. McGee-Smith has more than two decades of experience in the telecommunications industry, including 12 years with The PELORUS Group,
Prior to joining The PELORUS Group, McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet.
She earned her bachelors degree, cum laude, from Barnard College, Columbia University, with a major in psychology, and her masters of business administration (MBA), awarded with distinction, with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.
Ms. McGee-Smith is a regular contributor to No Jitter and she can be followed on Twitter at mcgeesmith.
Panelist - Christine Viera, VP Product Management, Contact Center, Avaya
Christine Viera serves as Vice President, Product Management for Contact Center Solutions at Avaya. Included in this flagship business unit are products including Contact Center Applications, Contact Center Solution, Analytics, Automated Contact Center Platforms and Applications, and core integration technologies. Christine brings more than a decade of experience in building enterprise and midmarket software at Siebel Systems, and Oracle. Christine brings a record of innovation and leadership in products including CRM Contact Center & Service, CRM Analytics, user interface and integration technologies for traditional and SaaS products. Christine holds an MBA from the Kellogg School of Business, and an undergraduate degree from Cornell University.
Panelist - Chris Botting, Senior Director Product Management, Cisco
Panelist - Joe Staples, Sr. VP Worldwide Marketing, Interactive Intelligence
JOSEPH A. STAPLES serves as chief marketing officer for Interactive Intelligence. He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines. Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education.
Prior to joining Interactive Intelligence, Mr. Staples was the principal of FirstLight Marketing, a successful marketing services company. For the six prior years, he was executive vice president of corporate marketing at Captaris, Inc., a provider of business communication solutions. Previously, Mr. Staples was the vice president of marketing for Callware Technologies, Inc., a provider of unified messaging software. Prior to his employment at CallWare, Mr. Staples spent five years with networking leader Novell Inc., in several management positions. While at Novell he is credited with playing a central role in developing the early stages of the computer telephony industry, including the launch and evangelism of TSAPI, a broadly adopted CTI development platform. Mr. Staples earned a Bachelor of Science degree from the University of Phoenix with an emphasis in marketing. Mr. Staples is an accomplished presenter and has had a number of articles published in trade magazines on various communication subjects. He was named Novell employee of the year in 1990, was named a Star of the Industry by Computer Telephony Magazine in 1993, and was presented a Lifetime Achievement Award by Customer Interaction Solutions Magazine in 2006.
With over 15 years of experience in software, telecommunications and the contact center industry, Serge Hyppolite is the Aspect Software Vice President of Product Management. In this role, Serge is responsible for defining the strategy, roadmap and lifecycle for the products of Aspect Software.
Prior to joining Aspect, Serge served as Director of product management and marketing for CELLIT Technologies where he was responsible for introducing one of the first unified technologies in the contact center industry, ContactPro – the underlying product architecture in Aspect Unified IP.
During his career, Serge worked as technical marketing manager for Lucent Technologies, network performance engineer for AT&T Wireless Services and systems engineer at Nortel Networks.
Serge earned his Bachelors Degree in Electrical Engineering from the University of Miami in 1996, serves on the University’s Engineering Advisory Board, and is earning an MBA at Nova Southeastern University.
Panelist - Stuart Granger, Vice President Strategic Solutions, Genesys
Stuart Granger is vice president of strategic solutions for North America at Genesys Telecommunications. In this role, he is responsible for field related activity for many of the latest products being delivered by Genesys including solutions related to intelligent workload distribution, performance management, workforce optimization, SIP, social media and mobile customer care.
Prior to joining Genesys, Stuart was co-founder, president and chief operating officer of Informiam – a leading provider of real-time performance management software to the customer care market. Informiam pioneered many of the analytical concepts commonly found in today’s state-of-the-art performance management systems including semantic web architectures, meta-data business models and mobile real-time displays. The company worked with many of the largest Fortune 500 companies in North America as well as leading ISV’s. Genesys Telecommunications acquired Informiam in December, 2007.
Prior to founding Informiam, Stuart was EVP and CIO for S1 Corporation – the world’s leading provider of electronic and Internet banking platforms. Stuart held senior management roles for both their US Operations in Atlanta, GA and European Operations based outside London, England.
Stuart Holds a BBA in Information Systems for Georgia Southern University as well as an MBA from the Robison College of Business at Georgia State University.
Wednesday, March 28
2:30 PM–3:30 PM - (Location: Sun D)
Desktop phones are not going away, but they are evolving. New features and functions are being added—everything from high-end video screens to touch-screen keypads. And in the area of basic functionality, vendors continue to strive to deliver enterprise telephony in affordable, cost-efficient form factors. At the same time, the battle continues to rage between proprietary protocols and SIP—which is, itself, implemented in proprietary ways by most vendors. The bottom line, though, is that the vendors say their desk phone sales hit all-time highs last year, so someone must still be buying. If you’re one of these, and you expect phones to be a part of your procurements for at least the near term future, you should attend
KEY QUESTIONS:
* What are the hottest new features for desktop phones—and is anyone really buying these phones for these features, or are they all sizzle?
* Has the cost of a basic desktop phone fallen significantly since the IP/SIP transition hit critical mass? If so, how much; and if not, why not?
* Should you go with your vendor’s line of phones, or should you investigate third-party SIP phones? Can all SIP phones talk to all SIP-based IP-PBXs? Do you have to make sure a SIP phone is certified to work with your vendor’s SIP PBX?
* What is the realistic expectation for enterprises’ continued investment in desktop telephones?
* If you have to buy desk phones today, how do you think about investment protection?
Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications consulting firm providing specialized support in leading technologies. Mr. Leaden has been in the Telecommunications field over 25 years, with 20 of those with his own firm. Mr. Leaden focuses as an extension of IT staff to facilitate the design, procurement, and project implementation, and ongoing support for converged voice and data solutions. During their engagement, Mr. Leaden proactively adds value via ROI strategies integrated into the projects he serves serve on.
Mr. Leaden has lectured on significant industry topics, including VoIP and UC – Basics to Best Practices; Hardphones, Softphones, and NextGen Systems; How Many Phones Do I Really Need?; Leveraging Cost Saving Strategies Migrating to VOIP; Optimizing Your Wireless Spend, State and Local Government Networks: A Question of Priorities for national AT&T user group; Bringing Up Your Lines with VoIP (or Getting Your Company Ready for VoIP); IT Trends in Higher Education; the Real ROI of VoIP; CTI Standards; Internet/Intranet Applications In Healthcare; An Idiot’s Guide To ATM among others. Mr. Leaden has also been quoted in Information Week and Computer World, and interviewed by CFO magazine.
Panelist - Mike Storella, Chief Operating Officer, snom
As the COO for North America, Mike Storella is responsible for building and expanding the existing sales and support channels for snom’s family of IP telephony solutions in the United States, Canada, and Mexico. He ensures that snom customers and partners receive the highest quality sales, customer service and support.
With more than 30 years of experience in the global technology sector, Storella has expertise in business development, channel operations, customer service, and strategic planning. Storella has held executive posts at RNK Telecom, Pingtel Corporation, Priority Call Management, IBM/Rolm Corp., Lightstream, Cisco Systems, New England Telephone and ITT-CS. His duties have ranged from P & L management and rapid market development, customer care and hardware installation to OEM support, quality metrics, training and tactical planning. Storella has consistently delivered bold deployments of emerging technology products coupled with customer-support initiatives.
Panelist - Gary Mading, Manager, Product Management, Aastra
Gary Mading is Senior Product Manager at Aastra USA, a leading provider of open-standards voice communications solutions for enterprises of all sizes. Gary manages the product strategy for Aastra USA’s IP-PBXs for enterprise customers. Gary has over 20 years of experience developing and marketing communication products, including carrier systems, transmission equipment, broadband access products and enterprise communication systems. Gary holds a B.S. Electrical Engineering degree from the University of Texas and an M.S. in Business Management from the University of Texas at Dallas.
Panelist - Joe Reventas, Business Development Manager, VoIP, Polycom Inc.
Joe Reventas joined Polycom in September 2006 with a background replete with management experience among market leading technology companies and service providers. In his current role as Senior Business Development Manager he oversees the implementation of Polycom’s worldwide partner strategy and interoperability certification programs. Prior to joining Polycom, Joe had held senior sales and business development roles while participating in early stage technology ventures with providers such as eFusion and BroadSoft. Joe possesses an extensive telecom background with signaling and switching technologies and recently served as Vice-Chair of the UCI Forum Test & Certification Working Group.
Panelist - Ed Ashley, Manager - Product Management, NEC Corporation of America
Ed Ashley, Product Line Manager for NEC’s IP telephony and voice over IP solutions, has been with NEC since 1991. In his role, Ed manages all aspects of multiple IP product lines, including IP terminals, digital signage, mobile client, softphones and video conferencing.
Ed brings strong knowledge and management skills in IP communications and was integral in the launch of NEC’s first IP telephone, SP30 and SP350 softphone lines, which are now standard-issue with all of NEC’s IP enterprise telephony solutions. Most recently, Ed presented at the 2007 NEC Global Analyst Symposium for Enterprise Communications held in Dallas.
Ed joined NEC in 1991 upon receiving his Bachelor of Science in Engineering from Capitol College.
Monday, March 26
9:00 AM–10:45 AM - (Location: Osceola B)
Unified Communications continues to gain market momentum because it focuses a wide range of communications and collaboration capabilities on solving business problems – from improving the productivity of individuals and workgroups to revising and revitalizing business processes. But the sheer scope of UC also poses problems: Where to begin? How to organize the technology choices? How to best match UC capabilities with the needs and culture of the enterprise.
This session will help you organize your thinking and planning for UC. It is organized around three fundamental implementation options that encompass UC offerings that are already in the market as well as those that are on the way. The session provides detailed information, with schematics based on currently deliverable products from market leaders for each option. The implementation options are:
* Expand Voice Systems: You want to add applications to your voice communications system, such as presence, mobility support, in-house conferencing (audio, web and/or video conferencing), and
desktop communications (possibly including instant messaging or other tools). Optionally, you may
choose to integrate the selected elements with your installed desktop applications.
* Expand Desktop Systems: You want to add communications to your desktop application systems
(such as e-mail, calendar, instant messaging, or collaborative workspaces) such as presence, click-to-communicate, conferencing (audio, web and/or video), and mobility. Optionally, you may choose to integrate the selected elements with your installed PBX systems.
* Communications-Enabled Business Processes (CEBP): You want to integrate communications with core business applications in your enterprise, such as with applications for sales, service, logistics, human resources, or specialized vertical market apps such as in health care, financial services, manufacturing, transportation, education, or government. This focus is on presenting communication tools in context of the applications and within the business application user interfaces (on PCs, laptops, mobile devices, appliances, or telephones).
Speaker - Marty Parker, Principal Consultant, UniComm Consulting
Marty Parker is committed to advancement of Unified Communications (UC) to produce new benefits and efficiencies in enterprise communications and to stimulate and justify innovation in the business communications industry. Marty sees Unified Communications as transforming the highly manual, unmeasured, and relatively unpredictable world of telephony-based and e-mail-based communications into a software-assisted, coordinated, simplified, predictable process that will deliver high-value benefits to customers, to employees, and to the relevant enterprises. With even moderate attention to implementation and change management, UC can deliver the cost-saving and process-accelerating changes that deliver real, compelling, hard-dollar ROI.
Marty is co-founder of UniComm Consulting, the industry's premier independent consulting firm providing strategy, planning and implementation support for enterprises in all industry segments. Marty is also co-founder of UCStrategies.com, the industry's leading forum for UC information and dialog. Marty has previously delivered important UC sessions at VoiceCon (now Enterprise Connect) and InterOp including, "UC Options: Who's Offering What?" as well as leading the deep-dive session, "Unified Communications Implementation."
As a student of UC successes and case studies, Marty will moderate the important session, "Interoperability in UC” which will highlight the critical areas for multi-vendor implementations and call on a panel of leading vendors to describe how customers can manage successful implementations.
Marty bases is UC activities on his experience in sales, strategic planning, product line management, financial management and general management positions in both computing (IBM) and communications (ATT/Lucent/Avaya) firms, as well as with two venture funded firms and with a very large west-coast telecom interconnect firm in the 1980s.
Monday, March 26
11:00 AM–12:00 PM - (Location: Sun A)
The evolution of IP-PBX architecture has resulted in busting up the once centralized PBX platform into a series of servers – call control, applications, etc. And over the past 4-5 years, IBM, Microsoft and other suppliers have offered full-fledged UC solutions that are based more on desktops and applications than on traditional PBX designs. More recently, in a kind of “back to the future” movement, there’s an emerging set of offerings that rely on the Cloud and other managed/hosted services.
So, is the last PBX you bought, the last PBX you’ll ever buy? And if so, what will replace it? This session will examine the myths and realities of the new platform options, as well as the vendors and technology trends – virtualization, mobility, software architectures and unified communications – that are driving the change.
Moderator - Fred Knight, GM/Co-Chair, Enterprise Connect, Publisher, NoJitter.com
Fred Knight is GM/Co-Chair of Enterprise Connect – formerly VoiceCon - and the publisher of NoJitter.com.
Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became General Manager. Since then, VoiceCon, which was renamed Enterprise Connect in March 2010, has grown into the leading event for enterprise communications and collaboration.
Fred also led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising multiple events per year, a Webinar series, Virtual Events and weekly e-newsletters.
From 1984-2007 Fred was editor and then publisher of Business Communications Review. In December 2007, BCR magazine ceased publication and the editorial product shifted to the Web with the creation of a new website – NoJitter.com.
Fred earned his BA in journalism at the University of Minnesota and has a Master's Degree in public administration from The Maxwell School, Syracuse University.
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues.
In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephone integration (CTI). Burton helped companies including Microsoft and Intel enter the voice market and helped AT&T (now Avaya), Mitel, NEC, Nortel, Siemens and Toshiba with their CTI strategies.
In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel and Sphere Communications.
In the early 2000s, Burton began focusing on what he believed were emerging technologies that would have an even more profound impact than IP on the converging voice and data industry.
Panelist - Chris McGugan, Vice President, Emerging Technologies, Avaya
Chris McGugan is Vice President of Emerging?Technologies at Avaya.? The role includes responsibility for software development, product management and marketing.
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Most recently, Chris was Avaya’s Vice President of Product Management Contact Center Solutions from 2008-2011. ?The role included responsibility for product roadmaps, architecture, and overall direction of the contact center offers. ?
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Prior to this, Chris was Vice President of Products & Engineering at Belkin, a leader in the consumer electronics market, where he lead the overall product portfolio, design, and research and development efforts for their consumer and commercial product lines.
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Prior to Belkin, Chris was Sr. Director, Product Management at Motorola (formally Symbol Technologies), where he was responsible for all enterprise wireless products in the Motorola portfolio.
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Chris arrived at Symbol Technologies following a 9 year voice and data networking career with Cisco Systems.? While at Cisco, Chris held various senior management positions in the routing and switching businesses, research and education business, and was responsible for the direction of many product lines during his tenure.
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Chris remains active in many technology standards bodies and industry associations, helping drive the advancement of networking technology.?
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Chris is an alumnus of North Carolina State University in Raleigh, North Carolina.
Panelist - Warren Barkley, General Manager, Lync Customer and Partner Mgmt, Microsoft
Vishakha Radia is the Managing Director of Customer Business Transformation (CBT) Consulting team in Cisco’s Voice Technology Group (VTG). She and her team work with Business and IT Executives across multiple industries including Manufacturing, Retail, Service Provider, Healthcare, Government and Education and Financial Services, to define transformational strategies, drive process change and quantify the business value of collaboration technologies. Vishakha also drives scaling of all CBT Collaboration Business Value Assets to the Cisco Field and Partners.
Formerly a consultant with Cisco’s Internet Business Solutions Group (IBSG), Radia advised senior executives in multiple automotive OEMs to adopt innovative business and technology solutions resulting in productivity gains and transforming customer experiences.
Prior to Cisco, with over 15 years of IT and Business leadership experience in Fortune 10 manufacturing companies, Radia’s experience ranges from leading large scale IT strategy, portfolio management, IT applications development, architecture definition and delivery, merging global organizations, and inspiring change through visionary innovation and compelling communications. She has also held staff and line positions in manufacturing and executive roles in corporate strategy and planning.
Radia has been featured in Computerworld and Consulting magazines. She is a Board Member of the Connected Vehicle Trade Association and has a patent pending for an IP connected vehicle integrated interface. She recently won the IT ‘Goddess’ award from the Michigan Council of Women in Technology and is also a member of the MCWT Senior Executive Advisory Board.
Radia is of Indian origin, born in Tanzania, Africa, and raised in London, England. She currently resides with her husband in the northern suburbs of Detroit, Michigan. Her two children attend University of Michigan and she enjoys travel, cooking, reading and hiking.
Panelist - Manfred Arndt, Distinguished Technologist, Advanced Technology Group, HP
Distinguished Technologist, Advanced Technology Group (HPN CTO Group)
Hewlett-Packard
Public Company; 10,001+ employees; HPQ; Information Technology and Services industry
April 2010 – Present (1 year 9 months) Sacramento, California Area
Driving the Unified Communications strategy and vision along with Campus LAN requirements across much of the HP Networking product portfolio to increase market share.
Working with strategic technology partners.
Interacting with HP TS, HP ES and HP IT to drive engineering requirements.
HP Distinguished Technologist, HP Networking
Hewlett-Packard
Public Company; 10,001+ employees; HPQ; Information Technology and Services industry
2003 – April 2010 (7 years) Sacramento, California Area
Convergence Solutions Architect responsible for architecting IP Telephony and multimedia capabilities across HP ProCurve’s networking products and working with strategic technology partners. Also participated in several TIA and IEEE standards groups, helping defining networking and telecommunications standards.
System Software Manager, Lead Engineer
Malibu Networks
2000 – 2003 (3 years) Sacramento, California Area
Led the software development of a pre-standard WiMAX broadband and subsequent Wi-Fi wireless access system at a VC funded startup with over $40 million in funding, which included advanced QoS and scheduling algorithms to support business grade VoIP and video conferencing.
Technologist
Fluke Networks
Privately Held; 501-1000 employees; DHR; Computer Networking industry
1997 – 2000 (3 years) Colorado Springs, Colorado Area
System architect and technical lead developing various network diagnostic products, including a Gigabit integrated network analyzer that combined advanced network discovery, expert system, SNMP analysis, RMON2 monitoring, packet capture/decode and high-performance protocol analysis.
Panelist - Todd Landry, Sr. Vice President, NEC Corporation
Currently, Mr. Landry is Senior Vice President for NEC where he oversees the company’s product strategies, go-to-market activities and strategic alliances surrounding its Unified Communications and Collaboration portfolio. Prior to NEC, Mr. Landry held senior positions in companies that incuded Sphere Communications, 3Com’s CommWorks Corporation, and U.S. Robotics.where he led product management, marketing and business development. His career is founded on engineering in the tele and data communications sectors with experience in hardware systems and software applications.
Todd’s diverse background in engineering, marketing, and business, combined with his knowledge of software and system architectures and a strong customer emphasis create a unique foundation of knowledge, which he has utilized as a speaker in numerous forums, panels and keynotes. As an accomplished speaker, Mr. Landry has presented on many different topics ranging from market changes and impacts to business applications for technology. He has received numerous awards, including multiple new product achievement awards, product of the year awards, advertising achievement awards, and holds two patents in the area of communications and wireless systems.
Panelist - Adrian Brookes, VP, Siemens Enterprise Communications
As an experienced IT professional Adrian has a solid foundation in technology, commercial awareness, budget management and how technology has a positive impact upon business. Adrian holds experience in both the end user and manufacturer segments (SME, Large Enterprise, & Carrier), and this has given him enormous experience to understand the problems faced by multi-national large enterprises working in varying vertical sectors (Government/Federal, Financial, Healthcare, Manufacturing, Media, Pharmaceutical, & Transportation).
Adrian has 23 years of professional IT experience and 10 years experience as a professional manager. He joined Siemens Enterprise Communications six years ago and currently leads the company’s strategy and technology vision in his role as Vice President Strategy and Technology Office.
Monday, March 26
2:00 PM–5:00 PM - (Location: Osceola B)
The RFP process for a selecting a new enterprise communica¬tions system has changed significantly during the past few years based on changing technologies, pricing models, system design and performance capabilities. New ‘Cloud-based’ offerings as well as those from Unified Communications vendors have dramatically changed the landscape.
The primary objectives of this workshop are to help customers prepare and write their own RFP document and to acquaint them with currently available system offerings from leading suppliers. This workshop has been synchronized with the UC and Cloud workshops so that a similar set of requirements is being used for all three sessions.
Key take-aways for this workshop are:
• A comprehensive RFP system performance document covering basic and advanced hardware/software capabilities for current IP telephony and Unified Communications systems. The RFP will also include:
o Use of SIP
o Integration of mobile devices
o Basic Contact Center
• Actual proposals from leading system suppliers with detailed performance specifications and associated summary pricing tables.
• Critiques of response submissions by one of the industry’s leading enterprise communications system analysts and end user consultants.
•Scoring of vendor responses based on TCO and ability to meet the RFP requirements
Speaker - Dave Stein, Principal, Stein Consulting Group
Mr. Stein, a principal with Stein Consulting Group, has more than 30 years of consulting, information systems and telecommunications experience, with a primary emphasis on IP communications and technology infrastructure projects. Mr. Stein has previously held key management positions with PlanNet Consulting. Inteliant Corporation, COMSUL Ltd./Enterprise Consulting Group and ICL.
His expertise includes the entire technology lifecycle including needs assessment, process evaluation, operations impact, systems design, procurement and implementation project management for cabling, facilities, LAN, WAN, IP Telephony/Unified Communications, network management, data security systems, data center, telecommunications and construction projects. He is an excellent communicator and is skilled in dealing with management, facilities and technical personnel within IT and user communities.
Mr. Stein’s expertise includes technology planning and business case development for many significant communications technology projects for both public and private sector clients. Previous engagements have included consulting for state and local governments, professional services firms, education (university and K-12), financial, high tech, healthcare and entertainment. He is very effective in working with all levels of an organization.
Speaker - RFP Document, RFP Document
Panelist - Bob Close, Technical Marketing Engineer, Cisco
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Bob Close
Technical Marketing Engineer
Cisco Systems, Inc.
San Jose, CA
USA
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Bob Close has been with Cisco for approximately 12 years now.? He started his career with Cisco as a Technical Marketing Engineer where he was responsible for interoperability between Cisco CallManager and PBX’s/Voicemail systems.? Bob has continued this work by being a primary driver of a number of key initiatives, some of which include the Digital PBX Adapter (DPA), the VG248 (48-port analog voice gateway with voicemail integration), QSIG and Annex M1 where he also continues to work on PBX migration. Lately, Bob has been branching out into the field of CTI as well as driving scalability increases with Unified Communications Manager.
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Prior to joining Cisco, Bob held a Product Management role at Octel Communications and Lucent Technologies, where he provided the strategy as well as ongoing tactical product needs for PBX integrations for the Aria, Serenade and Unified Messaging platforms.
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Bob’s first position in the telecommunications field was with GEC in the UK working in a number of different roles with the UK variant of the Northern Telecom SL-1 PBX.? From GEC Bob moved onto Mercury Communications where he supported the sales team on the company’s various product offerings. Next was GPT/Siemens where he continued to work on PBX’s including the Siemens Hicom 300.
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Bob has the equivalent of a Bachelors Degree in Electronics and Communications Engineering.
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Bob enjoys music, movies and photography.? He currently resides in Sunnyvale, California with his wife and two children.
Panelist - Jamie Stark, Senior Product Manager, Microsoft Corporation
Jamie is a Senior Product Manager at Microsoft in the Lync team, looking after the voice, interoperability and networking?functions of Microsoft Lync.?
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Jamie has 14 Years in Enterprise Software for Telephony, Contact Center, and Enterprise PBX systems and is a frequent speaker at Microsoft’s TechED and Worldwide Partner Conferences and Enterprise Connect.
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Jamie tweets at @nomorephones.
Panelist - Pat Henkle, Director - Sphericall Product Line Management, NEC Corporation
As Director of Product Line Management, Pat is responsible for the Sphericall product line, the latest generation of Unified Communications software from NEC. Prior to NEC, Pat led the product management team at Sphere Communications, which was acquired by NEC. Sphere Communications was the developer of Sphericall a fully software based IP PBX and Unified communications product. Sphere Communications was awarded a patent by the US Patent and Trademark Office for the packet based PBX. Prior to Sphere Communications, Pat was responsible for managing a global portfolio of carrier class multi-media access gateways for Internet Access and VoIP at 3Com Corporation and US Robotics Corporation (acquired by 3Com). Before joining US Robotics, Pat held a variety of positions ranging from software development, technical sales engineering and product management at Ameritech Corporation where his expertise involved the blending of broadband networking technologies and networked software applications for automated workflow and decision support systems. Pat graduated from the University of Illinois – Chicago with a Bachelors of Science in Quantitative Methods and Information Decision Sciences. He lives in Chicago, Illinois with his wife Kim and their three children.
Panelist - Peter Greco, Director: Strategic Solutions, Siemens Enterprise Communications
Peter Greco is Director Strategic Solution Support with Siemens Communications. His responsibilities include: field support, product lifecycle management, customer pursuit support, Channel Support, programs, and Proof of Concept delivery. Over the past 30 years Peter has held roles in sales, operations, product and Program management in the various entities that have become Siemens Enterprise Communications (ROLM, IBM, Siemens).
Panelist - Tim Passios, Sr. Director, Solutions Marketing, Interactive Intelligence
As the Senior Director of Solutions Marketing, Tim oversees the marketing efforts aimed at increasing the awareness and brand image of Interactive Intelligence. With over 20 years of contact center and business communications experience, he has seen the vast changes in the technology that has swept through the industry. This experience has proven valuable as he helps evangelize the latest, innovative solutions that Interactive Intelligence has to offer.
Prior to joining Interactive, Tim worked for Marketing Resources Plus (MRP), a provider of media buying software for the advertising industry. Tim spent more than 7 years with MRP working as a contact center agent, field service representative, and the manager of the inbound contact center.
Panelist - Gary Mading, Manager, Product Management, Aastra
Gary Mading is Senior Product Manager at Aastra USA, a leading provider of open-standards voice communications solutions for enterprises of all sizes. Gary manages the product strategy for Aastra USA’s IP-PBXs for enterprise customers. Gary has over 20 years of experience developing and marketing communication products, including carrier systems, transmission equipment, broadband access products and enterprise communication systems. Gary holds a B.S. Electrical Engineering degree from the University of Texas and an M.S. in Business Management from the University of Texas at Dallas.
Panelist - Jack Jachner, OpenTouch Business Development VP, Alcatel-Lucent
Dr. Jachner brings more than 20 years of telecommunications industry experience to his current focus on Alcatel-Lucent OpenTouch business in North America. Jack has served in a variety of roles at Alcatel-Lucent, including in operational management, in Research and Innovation, and in the CTO. He holds a Bachelor of Science degree in electrical engineering from McGill University, and a Master of Science in and Doctor of Science from MIT.
Jack holds a number of patents in the area of communication applications.
Panelist - Robert McMaher, Consulting System Engineer, Avaya
Geoff Murase is a Sr. Product Marketing Manager at ShoreTel, where he is focused on competitive analysis, market research, and financial modeling. Prior to joining ShoreTel, Geoff held positions at Oracle, SOMA Networks, Sylantro Systems, Openwave, and Intel. He holds an MBA from the Kellogg Graduate School of Management, a Master’s from the Massachusetts Institute of Technology, and a Bachelor’s from U.C. Berkeley where he studied Engineering.
Monday, March 26
4:15 PM–5:00 PM - (Location: Osceola A)
Microsoft’s Lync has been available for more than a year, and it promises a whole new approach to architecting and delivering enterprise communications and collaborations services and apps. Microsoft also promised to lower the cost of communications as well.
So, what’s the experience so far? To find out we’ve asked consultants who’ve selected and installed Lync systems as well as enterprise execs who’ve been living with Lync to tell us how the experience has been so far.
Key Questions
• What were the driving factors for selecting Lync over other approaches and competing solutions?
• What have been the biggest surprises and “gotchas” during the process?
• How has Lync impacted the cost architecture for communications and collaboration within the affected enterprises?
• How have the end users responded? Training requirements?
• What elements of the overall communications and collaboration architecture have been most affected by Lync?
Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve Unified Communications and collaboration usage and adoption. He also currently holds the role as the Lead Unified Communications Strategist at Bell Canada.
Kevin possesses over twenty-five years of consulting and software development expertise and has conceived, designed and overseen the development of software products and hosted services in the business, educational and recreational areas which have been used by millions of people in over 17 countries worldwide. He is an accomplished speaker and frequent presenter at various technical conferences and events where he prides himself on clear and direct messaging in a world filled with too many acronyms, adjectives and too much "marketing speak".
Kevin’s initial interest in technology was cultivated by the Commodore Pet; shortly thereafter he began creating videogames for the Commodore 64, including Jack Attack which was nominated for game of the year.
While ensuring effective communications is no “game”, Kevin believes that through a structured, methodical process, implementing technology that truly matches real user requirements can be lots of fun. He regularly shares his unique perspective with the readers of No Jitter.
Alan C. Levine, Chief Information Officer, The Kennedy Center:
Alan C. Levine specializes in the application of technology to arts management, marketing and fund-raising. Throughout his career, he has worked with non-profit organizations of all sizes to develop innovative, strategic uses of information technology. Alan serves as a leader, mentor, and educator. At the Kennedy Center, Alan oversees all information technology, web and telecommunications operations. Through the Kennedy Center Arts Management initiatives, Alan has taught arts managers around the world. Alan is a founder, current Board Member, and past Chairman of the Board of the Tessitura Network, Inc., which provides state-of-the-art software for customer relationship management, ticketing, and fundraising to performing arts organizations in six countries. Alan is a past President of CIO/Arts, and a founding member of the worldwide CIO Executive Council. Alan also serves on the Small Agency CIO Council of the US Federal Government.
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Panelist - Chris Stegh, Director of Technical Services Engineering, Enabling Technologies
Panelist - Thomas Kisner, Unified Communications Architect, BNSF Railway
Thomas Kisner is the Unified Communications Architect for BNSF Railway. The last 10 of his 15+ years of experience in Information Technology has been working on Voice over IP and Unified Communications, and Tom is passionate about its ability to vastly improve productivity and communications in all organizations. He serves on the board of the DFW Unified Communications User Group, and holds numerous professional certifications including MCITP and MCSE.
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Tom is a proud graduate of the University of North Texas (BBA) and Texas A&M University Commerce (MBA).
Panelist - Oyvind Kaldestad, Vice President of IT, Lionbridge
Tuesday, March 27
8:00 AM–8:45 AM - (Location: Osceola A)
Unified Communications works perfectly within the enterprise, but even more value can be gained from inter-company UC – a feature known as ‘inter-domain federation’. Having full multi-modal, presence-driven communications access to key business partners could be an extremely powerful tool.
Unfortunately, the federation feature is not ubiquitously supported among UC vendors within their own implementation and inter-vendor UC federation is not available at all. This session addresses the benefits of federation as well as the challenges that federation presents as a next-generation communications mechanism.
Key Questions
• What is the current status of federation, and how is being used?
• What value does UC federation deliver, and how much of that value can be achieved today?
• What are the risks that come with deploying federation, and how they be mitigated?
• When will openly interoperable inter-vendor federation become a reality?
• Will communications service providers play a role in facilitating federation networks, or will it continue to be conducted direct from company to company over the Internet?
Russell Bennett is the Principal of UC Insights, a consulting firm that specializes in Unified Communications. UC Insights helps clients to navigate the UC ecosystem and to manage the impact of UC on their business.
Russell has over 20 years of experience in the software technology business in Europe, Asia and North America.? For over 10 years he has been at the leading edge of SIP and unified communications product development and has played a significant role in most aspects of the development of that technology.
In 2000, he joined dynamicsoft (acquired by Cisco Systems), where he lead the product team that provided SIP routing network elements for many of the early next generation networks deployed by service providers; including Vonage, Level(3) and Sprint.
In 2003, he joined Avaya to lead the SIP Infrastructure Core Team and brought to market the Avaya Converged Communications Server and a SIP-enabled version of the Avaya Communication Manager IP-PBX.
From 2004-10 he was a Program Manager within the Microsoft Office Communications Group, where he:
Defined the strategy for the integration of OCS 2007 with traditional telephony and led the team that implemented the OCS Mediation Server;
Created the Open Interoperability Program for verification of partner interoperability for voice, IM&P, video and SIP Trunking;
Played a significant role in initiating the Unified Communications Interoperability Forum.
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Panelist - David Chavez, Chief Technical Officer, Avaya
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David Chavez is Avaya’s 45 year-old Chief Technical Officer with a background of Systems Architecture spanning 22 years of professional experience. His contribution has been recognized by 61 patent awards, with many more pending.? He successfully and consistently bridges technology innovation and practicality, the lab and the marketplace, technical colleagues and customers.?
Farzin is a successful entrepreneur with over 25 years of experience in the enterprise software and services industry.
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Prior to NextPlane, Farzin was Director of Product Management at Cendura. At Cendura he was instrumental in positioning Cohesion as a leading Application Configuration Management solution. Cendura was acquired by CA in 2006.
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Previously, Farzin was Director of Product Management at Jareva. At Jareva Farzin managed OpForce, a pioneering Datacenter Automation solution. VERITAS acquired Jareva in 2003. At VERITAS (Now Symantec) Farzin grew OpForce from being a technology acquisition with zero revenue to a $15 million product line in less than two years.
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Farzin received a MBA from Drexel University, and a BS in Chemical Engineering from University of Colorado at Boulder.
Panelist - Albert Kooiman, Senior Product Manager, Microsoft Corporation
Panelist - Arik Elberse, Director of Collaboration Solutions Architecture, Cisco
Arik Elberse is Director of Collaboration Solutions Architecture for Cisco’s global, market-leading Collaboration portfolio. Arik’s previous responsibilities have included Director of Product Management for Cisco’s global UC Video strategy and solutions and Director of Product Management for Cisco’s global Desktop Unified Communications portfolio.
Arik has more than 20 years experience in the ICT industry and prior to joining Cisco in early 2007, Arik held a variety of senior positions, incl. CTO for Multimedia Applications with Nortel (now Avaya), as well as establishing and running his own Irish-nationwide Business Consultancy service. He is also the inventor of several granted and pending patents in the ICT space.
Arik was born in Utrecht, the Netherlands and moved to Ireland with his parents at a young age. He now lives in Galway, Ireland where he is married with 2 wonderful boys and where they enjoy the wonderful surrounding nature, scenery and hill walking.
Tuesday, March 27
2:30 PM–3:30 PM - (Location: Osceola A)
Multivendor interoperability is a key part of any Unified Communications implementation. Few enterprises will get all of their UC infrastructure and applications from a single vendor. In addition, UC delivers value through integration with business processes, which requires interoperation with other software applications (e.g. document creation and management; for sales, services, logistics; et al.).
Vendors are addressing interoperation in varying degrees and at varying rates, depending on the markets they serve and on their cultures of openness vs. self-sufficiency. This session will explore three aspects of multi-vendor UC interoperability:
* Interoperability Requirements: The top ten areas were interoperation is needed
* Interoperability Design: Using interoperation to create optimal solutions
* Interoperability for Installed Systems: How interoperation can save you time and money
This is a crucial session for every enterprise that is in the strategy, planning or implementation phases of Unified Communications.
Russell Bennett is the Principal of UC Insights, a consulting firm that specializes in Unified Communications. UC Insights helps clients to navigate the UC ecosystem and to manage the impact of UC on their business.
Russell has over 20 years of experience in the software technology business in Europe, Asia and North America.? For over 10 years he has been at the leading edge of SIP and unified communications product development and has played a significant role in most aspects of the development of that technology.
In 2000, he joined dynamicsoft (acquired by Cisco Systems), where he lead the product team that provided SIP routing network elements for many of the early next generation networks deployed by service providers; including Vonage, Level(3) and Sprint.
In 2003, he joined Avaya to lead the SIP Infrastructure Core Team and brought to market the Avaya Converged Communications Server and a SIP-enabled version of the Avaya Communication Manager IP-PBX.
From 2004-10 he was a Program Manager within the Microsoft Office Communications Group, where he:
Defined the strategy for the integration of OCS 2007 with traditional telephony and led the team that implemented the OCS Mediation Server;
Created the Open Interoperability Program for verification of partner interoperability for voice, IM&P, video and SIP Trunking;
Played a significant role in initiating the Unified Communications Interoperability Forum.
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Speaker - Don Van Doren, Principal, UniComm Consulting
Vanguard’s two decades of consulting work in contact centers help people, processes, and data and communications systems technology come together to solve an important business objective – providing an efficient and effective means to interact with a company’s customers.
Over the last decade, Don’s research, client work, and writing have been increasingly focused on the emerging field of unified communications. In 2007, he and Marty Parker created UniComm Consulting, an independent consulting firm to help enterprises understand the potential for UC in their business, develop strategies appropriate to their goals and opportunities, identify specific applications and associated ROI, help identify supplier partners, and assist with implementation, including project management, change leadership, and metrics.
In addition to his client projects through Vanguard and UniComm Consulting, Don writes articles and columns and speaks frequently at industry conferences on these subjects. Don has an undergraduate degree from YaleUniversity and an MBA from the University of Michigan. Contact Don at dvandoren@unicommconsulting.com.
Panelist - Allan Mendelsohn, Strategic Marketing Director, Applications and Emerging Technologies, Avaya
Allan is the Strategic Marketing Director for Applications & Emerging Technologies at Avaya.?? While?he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions.? His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service.? His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access.? Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel.? Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University).
In his role as Director of the Collaboration Advanced Services Practice at Cisco, Himanshu Desai leads a team of consultants and engineers providing life cycle services around collaboration solution to Cisco’s enterprise customers. The services includes interoperability consulting and integration with other vendors.
Panelist - B.J. Haberkorn, Lync Group Product Manager, Microsoft
Panelist - Todd Landry, Sr. Vice President, NEC Corporation
Currently, Mr. Landry is Senior Vice President for NEC where he oversees the company’s product strategies, go-to-market activities and strategic alliances surrounding its Unified Communications and Collaboration portfolio. Prior to NEC, Mr. Landry held senior positions in companies that incuded Sphere Communications, 3Com’s CommWorks Corporation, and U.S. Robotics.where he led product management, marketing and business development. His career is founded on engineering in the tele and data communications sectors with experience in hardware systems and software applications.
Todd’s diverse background in engineering, marketing, and business, combined with his knowledge of software and system architectures and a strong customer emphasis create a unique foundation of knowledge, which he has utilized as a speaker in numerous forums, panels and keynotes. As an accomplished speaker, Mr. Landry has presented on many different topics ranging from market changes and impacts to business applications for technology. He has received numerous awards, including multiple new product achievement awards, product of the year awards, advertising achievement awards, and holds two patents in the area of communications and wireless systems.
Panelist - Stuart Monks, VP, Engineering, Polycom, Inc.
Stuart Monks is responsible for the advanced technology development and architecture teams at Polycom. Previously he was responsible for the worldwide engineering activities of Polycom's Video Solutions Group. Stuart has over 20 years of experience working as a senior development manager and engineer in Silicon Valley in California and joined Polycom from Cisco Systems in July 2007. Stuart has previously held VP of Engineering positions at Procket Networks, Redback Networks, Merlin Systems, and Ascend Communications. Stuart has a Bachelor of Science degree in computer engineering from the University of Manchester, England, and an MBA from Santa Clara University, CA.
Tuesday, March 27
3:45 PM–4:30 PM - (Location: Osceola A)
Behind the basic questions --How big is the Unified Communications market, and which vendors are winning/losing?—lurks a more difficult question: What "counts" as Unified Communications when we're measuring this market? In this session, a leading UC analyst will present research that looks at the market's size, players and prospects, the impact of UC on end users and future trends.
KEY QUESTIONS:
• Who are the principal players, and how are they positioning themselves?
• How is Unified Communications defined, and who—according to this definition—is really selling in this market? Who’s buying?
• What are the drivers behind the growth from a customer perspective?
• What are the current and likely future patterns of adoption— e.g., by job type, mobile work, business process?
• How is the current economic climate affecting adoption? When will this market take off?
Speaker - Blair Pleasant, President and Principal Analyst, COMMfusion LLC
As President and Principal Analyst, COMMfusion LLC and Co-Founder, UCStrategies.com, Blair provides consulting and analysis on Unified Communications and voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically.
Wednesday, March 28
8:00 AM–8:45 AM - (Location: Osceola 1)
With click-to-call and Skype, not to mention softphones, computers have been used for voice communications for quite some time. But all the approaches deployed to date have been proprietary, and none come built into the most ubiquitous computer-based tool: the browser. But that’s about to change, as the standards-bodies and browser providers, notably Google and Mozilla, push to make the browser a key element in the communications experience.
This session will examine the technical approaches and provide an update on the standard-bodies’ deliberations. This is a critically important issue, that has the potential to alter the UC landscape and change our expectations for web-based communications.
Key Questions
• Is the technology for voice-enabled web browsers ready for prime time within the enterprise?
• What is likely to emerge from the standards groups? Will browser providers wait until standards are complete?
• What capabilities will voice-enabled browsers deliver?
• If an enterprise migrates toward voice-enabled browsers, what changes in the communications cost structure?
• Can voice-enabled browsers deliver the level of security and manageability enterprise require?
Moderator - Phil Edholm, President and Founder, PKE Consulting
Phil Edholm is the President and Founder of PKE Consulting.? PKE consults to end users and vendors in the communications and networking industries.? PKE is helps our customers deliver the value of the integration of information and interaction.? Whether with Unified Communications or integration of communications and business processes, PKE has the experience and knowledge to transform your organization.
Phil has over 30 years experience in creating innovations and transformation in networking and communications.? Prior to founding PKE , he was Vice President of Technology Strategy and Innovation for Avaya.? In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. ?He was responsible for portfolio architecture, standards activities, and User Experience. ?Prior to Avaya, he was CTO/CSO for Nortel Enterprise.? At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups.
Phil was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. He is recognized as an industry visionary and in 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership. ?Phil is a widely sought speaker and has been in the VoiceCon/Enterprise Connect Great Debate three times. He has been recognized by the IEEE as the originator of “Edholm’s Law of Bandwidth” as published in July 2004 IEEE Spectrum magazine and as one of the “Top 100 Voices of IP Communications" by Internet Telephony magazine. Phil has 12 patents. ?He holds a BSME/EE from Kettering University.
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www.pkeconsulting.com
Panelist - Albert Kooiman, Senior Product Manager, Microsoft Corporation
Darin Dunlap is a Senior Product Manager at Cisco and has worked in the collaboration and communications industry for over a decade. He is responsible for Web-based unified communications and interoperability initiatives.
Previously, Darin spent much of his career working on enterprise voice, video and web conferencing solutions at Cisco and Latitude, where his roles spanned product management, business development and product marketing.
Darin has an MBA from the University Of Chicago Booth School Of Business and a Bachelor of Science in Electrical Engineering from UC Davis. He is currently based in Reno, Nevada.
Panelist - Jan Linden, Senior Product Manager, Google
Jan Linden is a Senior Product Manager in the Google Chrome team. His focus is on bringing exceptional HTML5 audio and video experiences to the web platform. Before its acquisition by Google, Jan was the Vice President of Engineering of Global IP Solutions. He has been conducting research and development in signal processing and communications for more than twenty years. Prior to joining Global IP Solutions he was with the University of California, Santa Barbara and SignalCom, Inc.
Wednesday, March 28
2:30 PM–5:30 PM - (Location: Osceola B)
Many enterprises see the need for Unified Communications (UC) but don’t have the budget, the staff, the time or, necessarily, the need to roll out a new IP-PBX in order to get the new UC functions and benefits. This all-new session will ask leading UC vendors to bid a UC solution that can work with an existing PBX system. The RFP will use the same requirements as the “RFP: UC With a New IP PBX” session, so attendees can clearly see the difference between the two approaches. This session is key for Telecom and IT Directors, Managers, architects, planners, and operational teams.
This RFP will show the technologies, configurations and pricing for the necessary UC products, installation and maintenance. UC functions will include: desktop and mobile clients with presence, Instant Messaging and click-to-communicate; Mobility; Conferencing; Collaboration; and Communication-enabled Business Processes (CEBP). Results will be compared for all vendors who respond to the RFP and vendors will participate in panel discussions of the results.
KEY QUESTIONS:
• What are the requirements and costs to install UC with our existing PBX?
• How does UC integrate to our existing PBX? What functions, if any, will be compromised?
• Will we be better off technically and financially by installing UC with our current PBX than by making UC part of a new IP PBX procurement?
• What are the strengths and weaknesses of the leading vendors for UC with our current PBX?
Speaker - Marty Parker, Principal Consultant, UniComm Consulting
Marty Parker is committed to advancement of Unified Communications (UC) to produce new benefits and efficiencies in enterprise communications and to stimulate and justify innovation in the business communications industry. Marty sees Unified Communications as transforming the highly manual, unmeasured, and relatively unpredictable world of telephony-based and e-mail-based communications into a software-assisted, coordinated, simplified, predictable process that will deliver high-value benefits to customers, to employees, and to the relevant enterprises. With even moderate attention to implementation and change management, UC can deliver the cost-saving and process-accelerating changes that deliver real, compelling, hard-dollar ROI.
Marty is co-founder of UniComm Consulting, the industry's premier independent consulting firm providing strategy, planning and implementation support for enterprises in all industry segments. Marty is also co-founder of UCStrategies.com, the industry's leading forum for UC information and dialog. Marty has previously delivered important UC sessions at VoiceCon (now Enterprise Connect) and InterOp including, "UC Options: Who's Offering What?" as well as leading the deep-dive session, "Unified Communications Implementation."
As a student of UC successes and case studies, Marty will moderate the important session, "Interoperability in UC” which will highlight the critical areas for multi-vendor implementations and call on a panel of leading vendors to describe how customers can manage successful implementations.
Marty bases is UC activities on his experience in sales, strategic planning, product line management, financial management and general management positions in both computing (IBM) and communications (ATT/Lucent/Avaya) firms, as well as with two venture funded firms and with a very large west-coast telecom interconnect firm in the 1980s.
Speaker - RFP Document, RFP Document
Panelist - Hakim Mehmood, Sr. Product manager, Cisco Systems Inc
Hakim Mehmood
Sr. Product Manager
Cisco Systems, Inc.
San Jose, CA
USA
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Hakim has been with Cisco for approximately 11 years now.? He started his career as a Software Engineer where he was responsible for call control and interoperability between Cisco Unified Communications Manager and legacy systems.? Hakim has continued this work by being a primary architect for a number of key initiatives, some of which include the Intercompany Media Engine (IME), QSIG, Annex M1, CUCM and Session Management Edition. Lately, Hakim has been branching out into the field of product management and working on long term call control strategy, licensing and product roadmaps.
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Prior to joining Cisco, Hakim, worked for a series of small companies (Carrier Access Corporation, Transtream Inc., General Data Comm.) focusing on voice over packet type of technologies and interoperability.
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Hakim has the equivalent of a Bachelors Degree in Electronics and Communications Engineering and an MBA from Denver University.
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Hakim enjoys football and cricket, movies and photography.? He currently resides in Houston, Texas with his wife and their daughter.
Panelist - Pat Henkle, Director - Sphericall Product Line Management, NEC Corporation
As Director of Product Line Management, Pat is responsible for the Sphericall product line, the latest generation of Unified Communications software from NEC. Prior to NEC, Pat led the product management team at Sphere Communications, which was acquired by NEC. Sphere Communications was the developer of Sphericall a fully software based IP PBX and Unified communications product. Sphere Communications was awarded a patent by the US Patent and Trademark Office for the packet based PBX. Prior to Sphere Communications, Pat was responsible for managing a global portfolio of carrier class multi-media access gateways for Internet Access and VoIP at 3Com Corporation and US Robotics Corporation (acquired by 3Com). Before joining US Robotics, Pat held a variety of positions ranging from software development, technical sales engineering and product management at Ameritech Corporation where his expertise involved the blending of broadband networking technologies and networked software applications for automated workflow and decision support systems. Pat graduated from the University of Illinois – Chicago with a Bachelors of Science in Quantitative Methods and Information Decision Sciences. He lives in Chicago, Illinois with his wife Kim and their three children.
Panelist - Frank Fender, Unified Communications Product Manager and Architect, Siemens Enterprise Communications
Frank Fender is a Unified Communications Product Manager and Architect at Siemens Enterprise Communications, in their Global OpenScape Unified Communications Server practice. Frank has been specifically focused on UC deliverables since 2003. In those days the technology was known as Real-Time Collaboration (RTC). He was instrumental in assisting Siemens with their award-winning OpenScape UC system. Frank has an MBA, a BS in Computer Science, and 20 years of voice, data, and development experience as a Unified Communications Architect, Integrated Communications Consultant, Client/Server Software Developer, and Technical Project Leader. He has performed a variety of technical roles including Consultant, Lead Architect, Sales Engineer, Developer, and Systems Integrator. Frank has also worked in various capacities as Manager, Director, Board Member, CFO, and Chairman of a number of companies that he has founded, co-founded, managed or developed.
Panelist - Allan Mendelsohn, Strategic Marketing Director, Applications and Emerging Technologies, Avaya
Allan is the Strategic Marketing Director for Applications & Emerging Technologies at Avaya.?? While?he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions.? His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service.? His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access.? Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel.? Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University).
Panelist - Ian Fogg, Channel Sales Manager, Business Solutions Sales Group, RIM
Panelist - Julie Reed, Sr. Product Manager, IBM Sametime, IBM
Julie joined the IBM UCC team in 2011 and is responsible for Sametime Unified Telephony and all voice and video in Sametime Standard / Advanced. Previously she held leadership positions in the development organizations of Lotus Foundations and Net Integration Technologies.
Earlier in her career, Julie spent six years as Director of Development at Genesys Conferencing and brings her experience in integrated audio, web and video conferencing to her current role.
Julie is a graduate of Dartmouth College in Hanover, NH with a degree in Computer Science. Currently living outside Toronto. Julie spends her free time on the hockey rink or sailing on Lake Ontario.
Panelist - Davide Petramala, EVP Business Development and Sales, Esnatech
Davide Petramala, Esnatech’s Chief Hybrid Enterprise Evangelist and co-founder, joined the company in 1993 and directs all sales and business development for the company. His nearly 20 years in the unified messaging and unified communications space has given Davide deep expertise in how enterprises buy, deploy and use these solutions. As a frequent speaker at industry events and an active blogger, Davide brings real world examples to his audiences so they can learn new and innovative approaches to communicating and collaborating in today’s hybrid workspace. Davide holds a Bachelor of Commerce degree from McGill University, majoring in International Business and Marketing.
Monday, March 26
9:00 AM–10:45 AM - (Location: Sun C)
Business are now asking for integration of desktop video solutions with group and telepresence systems. They are also asking for integration of video with the PBX and the UC core to enable video telephony and click-to-videoconference. In such systems, there are three possible call control centers: the enterprise PBX, the UC server, and the call control native to group video systems. This session discusses tradeoffs and strategies for integrating group video systems with telephony and with common UC environments.
KEY QUESTIONS
* How can we integrate and scale Lync video with group/telepresence viceo?
* What options exist for integrating group/telepresence with my existing Sametime deployment?
* Is it possible to have a fully integrated UC environment that includes voice, video, and unified call control?
* What tradeoffs do I have to make if I want Lync integrated with my PBX and with my group/telepresence video solutions?
Speaker - Andrew Davis, Senior Partner, Wainhouse Research LLC
Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University.
Speaker - Brent Kelly, Vice President and Principal Analyst, Constellation Research
Dr. Brent Kelly is a Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community.
Panelist - David Danto, Principal Consultant, Collaboration, Dimension Data
David Danto has over 30 years of experience providing problem solving leadership and innovation in media and unified communications technologies for various firms in the corporate, broadcasting and academic worlds. This includes:
The building and managing of the world’s largest commercial Cisco TelePresence ecosystem (other than within Cisco) for JP Morgan Chase.
The design, implementation and operation of global video and audio conferencing facilities, television and audio/visual facilities and digital signage solutions for Lehman Brothers.
The design of television and radio facilities for Bloomberg, including the development of their revolutionary multi-screen TV format and the design and construction of studios for The Charlie Rose Show.
The development of the Television and Media Services department for NYU, including the design and implementation of America's first urban, self contained, multi-building university cable TV system using microwave links to cross public rights of way.
The design and management of multimedia and/or TV facilities for many organizations, including AT&T, Financial News Network, MTV, NBC, Rutgers University, and many others. He has also acted as Engineer in Charge for countless commercial and industrial television productions.
David's efforts have been recognized by the premiere industry organizations in media technology. In early 2007 he was elected (and still serves) as the Director of Emerging Technology for the non-profit Interactive Multimedia & Collaborative Communications Alliance (www.imcca.org.) Additionally, InfoComm International has appointed him as Adjunct Faculty for their educational efforts every year since 2007. He has served as a National Association of Broadcasters conference “Pick-Hits” judge for Broadcast Engineering since 2001. In 2010 the CEA - the industry authority on consumer electronics – appointed him to be a judge for the Consumer Electronics Show Innovations Design and Engineering Awards.
David is a frequent contributor to industry publications and presenter at industry events. He is also the author of the popular “View From The Road” series of blogs. In addition, David has served on many manufacturer council and advisory boards for firms including Polycom, Plantronics, AVI-SPL and BlueJeansNet.
David has recently joined Dimension Data, a global ICT services and solutions provider, to focus on Multimedia and Collaboration Technology Architecture consulting services in the US.
Panelist - Jorge Nunes, Office of the Ombudsman-Angola
Panelist - Dave Stein, Principal, Stein Consulting Group
Mr. Stein, a principal with Stein Consulting Group, has more than 30 years of consulting, information systems and telecommunications experience, with a primary emphasis on IP communications and technology infrastructure projects. Mr. Stein has previously held key management positions with PlanNet Consulting. Inteliant Corporation, COMSUL Ltd./Enterprise Consulting Group and ICL.
His expertise includes the entire technology lifecycle including needs assessment, process evaluation, operations impact, systems design, procurement and implementation project management for cabling, facilities, LAN, WAN, IP Telephony/Unified Communications, network management, data security systems, data center, telecommunications and construction projects. He is an excellent communicator and is skilled in dealing with management, facilities and technical personnel within IT and user communities.
Mr. Stein’s expertise includes technology planning and business case development for many significant communications technology projects for both public and private sector clients. Previous engagements have included consulting for state and local governments, professional services firms, education (university and K-12), financial, high tech, healthcare and entertainment. He is very effective in working with all levels of an organization.
Panelist - Ray Barton, jonathan.osing@ubm.com, BDP International
Monday, March 26
2:00 PM–3:00 PM - (Location: Sun C)
This session will here from several vendors who are working on new technologies, services, or solutions that may alter the fundamental way we use video and collaboration applications in the future.
KEY QUESTIONS
* What's coming down the pike that I need to know about?
* How will some of these new technologies or applications change the way I work?
* How will these new ideas save money?
* Will these new ideas disrupt the present market and vendors?
Speaker - Andrew Davis, Senior Partner, Wainhouse Research LLC
Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University.
Panelist - Pierre Sergerie, VP Consumer Electronics, Immervision
Pierre Sergerie is responsible for the Consumer Electronics BU at ImmerVision. His primary goal is to bring ImmerVision’s 360° Technology into the consumer world with focus on Video Collaboration and gaming applications.
Capitalizing on his 20 years of International B2B business development experience, sales and marketing leadership in, Asia, Europe and North America in the Electronics, Technology, Web and Telecom industries in various senior management positions, he brings strong strategic thinking, vision and creativity to make ImmerVision a stronger and even more relevant leader in its field.
We are just around the corner from video collaboration “everywhere”, and ImmerVision takes the video experience to a new level. It is disruptive, fun, cost effective and easy to deploy.
In short, ImmerVision enables 360° Technology. We achieve that through IMV’s invented unique Panomorph Lens supported by its light and portable viewing software algorithm to enable panoramic and immersive functionalities.
Akhil Behl is a Senior Network Consultant with Cisco Advanced Services Team. He has 8+ years of experience in IT and has been associated with Cisco for past 7 years. Prior to his current role, he was working with Cisco TAC Security and Voice teams. He is leading Unified Communications and UC Security projects worldwide for Cisco AS customers and CPS portfolio as a Technical Lead. He is an active member of Unified Communications Security Tiger Team. He is ITIL, PMP and CCIE Voice and Security certified.
Panelist - Greg Zweig, Dir of Corporate Marketing, VBrick Systems
Greg Zweig is the Director of Corporate Marketing for VBrick Systems.? His primary role is to managing the company’s outreach to prospects, customers and Partners.? In addition, Greg enjoys keeping a direct hand in the technology by serving as the Product Manager for VBrick’s Distributed Media Engine.? Greg has over 20 years of experience in communications, starting his career at AT&T/Lucent technologies before working on IP-PBXs at NBX Corp and later 3Com, after they acquired NBX. ?Prior to VBrick, Greg spent several years in the carrier space focusing on hosted UC solutions. ?
Panelist - David Chavez, Chief Technical Officer, Avaya
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David Chavez is Avaya’s 45 year-old Chief Technical Officer with a background of Systems Architecture spanning 22 years of professional experience. His contribution has been recognized by 61 patent awards, with many more pending.? He successfully and consistently bridges technology innovation and practicality, the lab and the marketplace, technical colleagues and customers.?
Monday, March 26
3:15 PM–4:00 PM - (Location: Sun C)
Everyone expects video traffic to continue to grow within the enterprise, but for those running the communications network, this trend is potentially dangerous: Especially in the case of ad hoc video usage like Skype and YouTube, end user video usage is not being centrally rolled out, managed, and controlled. But even when video is a part of a controlled rollout—say, of a Unified Communications portal like Microsoft Lync—you may not have a clear sense of how much video will actually be used. So do you overprovision the network, possibly devoting more resources than are needed? Or do you risk a situation where video traffic swamps the network and hinders the performance of mission-critical applications? In this session, we’ll offer suggestions to help you walk the fine line of provisioning for video in a world where video’s future is still in flux.
KEY QUESTIONS:
* What are all the potential sources of video traffic in your network, and how do you get visibility on what traffic generators are a real factor in your enterprise?
* Who should you be in regular contact with across the enterprise, so that you won’t be surprised by sudden spikes in video usage?
* How might mobile video affect traffic load on your network—both from devices using your WLAN, and from traffic originating in the cellular network but traversing onto your corporate LAN/WAN?
* If you do find your network hit by unpredictable spikes of video traffic, what do you do to remediate?
Speaker - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html
Monday, March 26
4:15 PM–5:00 PM - (Location: Sun C)
Your enterprise probably has users, customers and partners on Skype, and many may use GoogleVoice as well. If your enterprise IP communications platform could talk to these public services, you could greatly expand your reach, using voice, video or other collaboration modes, without ever touching the legacy PSTN. Skype and Google both have the global scale and branding to position themselves at the center of a new public network—but the matter is complicated by Skype’s acquisition by Microsoft, and Google’s potential to compete with the vendors in this space. This session will help you understand the mechanisms available today to use cloud-based providers like Skype and Google to reach your stakeholders with all-IP communications; it will also show you the obstacles to this goal. You’ll come away with a grasp of the state of the art today, and what you can expect tomorrow.
KEY QUESTIONS:
* Can Skype or Google Voice be integrated at an enterprise level to create a “cloud” for carrying internal voice/video traffic?
* What’s the likely impact of the Microsoft acquisition of Skype? What are Google’s plans for Google Voice?
* What other ways may you be able to integrate your internal UC system with other systems? Are there any realistic prospects for federation among the UC vendors that would allow you to connect systems directly?
* What are the prospects for social networking platforms like Facebook or LinkedIn to evolve into a new public network for UC and collaboration?
Moderator - Dave Michels, President, Verge1 Consulting
Dave is an independent industry analyst and consultant focusing on IP PBX UC strategies and solutions; particularly around emerging trends such as cloud telephony, endpoints, mobility, and channel strategies. Dave has a background in enterprise IT and networks, and a passion for IP Telephony. He is an active blogger on telecom and related topics at www.pindropsoup.com.
Dave’s background combines years of IT operational experience at Fortune500 companies such as Coors and GE as well as mid size organizations in travel and manufacturing. He has strong experience with channel development, from manufacturer, distributor, and dealer perspectives. Some of that experience came from forming a dealership focused on IT and telephony; one of several startups.
Dave holds a Master’s degree in Telecommunications from the University of Colorado. He also completed advanced certifications in Information Systems from Harvard. His undergraduate in business is from Humboldt State University in California. Dave tends to take a critical eye to technology and its role, often resulting with unique perspectives. Ha has taught graduate classes in telecommunications at the University of Colorado.
Verge1 offers clarity in technical analysis and strategic planning, technology roadmaps, and distribution solutions for end-users and vendors.
Speaker - Allan Carscaddon, Miscrosoft
Panelist - Jan Linden, Senior Product Manager, Google
Jan Linden is a Senior Product Manager in the Google Chrome team. His focus is on bringing exceptional HTML5 audio and video experiences to the web platform. Before its acquisition by Google, Jan was the Vice President of Engineering of Global IP Solutions. He has been conducting research and development in signal processing and communications for more than twenty years. Prior to joining Global IP Solutions he was with the University of California, Santa Barbara and SignalCom, Inc.
Tuesday, March 27
8:00 AM–8:45 AM - (Location: Osceola B)
Five years ago video conferencing standards were clear, and the top 5 vendors worked hard at maintaining interoperability. The vendor landscape has now changed dramatically -- enterprises want UC- video integration, consumer-oriented desktops, TV-based services are being introduced and Skype carries more video conferencing minutes than anyone, using a proprietary protocol. We now have many more options, and they don’t interoperate. How does an enterprise make an intelligent decision about video conferencing in today’s market?
KEY QUESTIONS
* Which vendors are supporting which video protocols and standards today?
* How and when will consumer video solutions interoperate with the Enterprise?
* What is the status of inter-company video conferencing?
* Many vendors offer gateways to other protocols, why isn’t this sufficient?
Speaker - Andrew Davis, Senior Partner, Wainhouse Research LLC
Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University.
Panelist - Anatoli Levine, Sr. Director, Product Management, RADVISION
Anatoli Levine
Sr. Director of Product Management - Americas, RADVISION
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Anatoli Levine is Sr. Director of Product Management - Americas at RADVISION, responsible for management of Technology Business Unit (TBU) product portfolio in the US as well as setting strategy and defining new directions for TBU products in Americas region. Prior to that, Anatoli lead technical team providing engineering services and support for RADVISION Technology products.
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Since 2006, Anatoli is a President of International Multimedia Telecommunications Consortium (IMTC) – an organization facilitating interoperable implementations of multimedia communication technologies based on open standards.
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Anatoli is frequent speaker at various IP communication industry events and conferences, covering subjects of Video communications, standards and interoperability. He also contributes to the RADVISION and IMTC blogs.
Panelist - Roy Skillicorn, Senior Director, Advanced Services, TelePresence Practice Management Organization, Cisco
Roy Skillicorn is the Senior Director, responsible for Enterprise Video Technologies and Solutions within Cisco’s Services Organization.
As the Global Video Services Line owner, Mr. Skillicorn is responsible for the services strategy and services portfolio, for Cisco’s Video solutions; TelePresence, Digital Media Systems, Video surveillance, emerging video technologies and network and video infrastructure (Medianet).
In his current role, Mr. Skillicorn is responsible for:
• Analyzing current and anticipating future video collaboration technology and market trends.
• Anticipating and building services and services capabilities to support business transformation and value with Cisco’s customers. .
• Building delivery and sales readiness for video applications and Technologies.
Recently, Mr. Skillicorn was executive responsible integrating Cisco and Tandberg’s services organizations and is responsible for the combined and integrated portfolio.
Mr. Skillicorn’s expertise and experience includes network and video application technologies, technology lifecycles, and the methodologies to achieve business transformation across an enterprise.
Prior to his current position as Cisco, Mr. Skillicorn has held senior positions in mergers and acquisitions, architecture, network high availability consulting, and manufacturing quality.
Panelist - Mark Noble, Sr. Director, Product Marketing, Vidyo
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? ? ? ? ? ? ?Mark Noble is the Sr. Director of Product Marketing at Vidyo where he brings over 18 years of experience in the telecommunications and visual collaboration spaces. Mark works closely with customers and partners to develop new opportunities to lower their business and operations costs, while improving productivity and results, via Vidyo solutions. In addition, Mark works closely with the Sales and Marketing teams on positioning, messaging and go to market programs. .
??????????????? Mark’s experience ranges from engineering to business management. Before joining Vidyo, Mark worked at Bell Labs and on the AT&T Wireless account for Lucent. He also managed the development programs at UTStarcom for all wireless and IP softswitch products.
? ? ? ? ? ? ? ? Mark is adept at understanding new technologies and identifying new market opportunities that translate into profitable businesses.
Krish brings more than 20 years of successful leadership and innovation to Blue Jeans Network. A serial entrepreneur, Krish has been founder and CEO of several successful startup ventures. Prior to Blue Jeans, he was an Entrepreneur in Residence (EIR) at Accel Partners, where he was exploring HD video technologies including the current idea behind Blue Jeans. Before that, Krish was the General Manager for the Server Virtualization business unit at Cisco Systems, responsible for architecting Cisco's datacenter and desktop virtualization solutions. Prior to his work at Cisco, Krish was the CEO of Topspin Communications. Under his stewardship, the company re-invented itself as a datacenter virtualization player and executed strategic partnerships with IBM, Dell, HP, and Sun.
Topspin was acquired by Cisco in 2005. Before joining Topspin, Krish was the vice president and general manager for the Content Business Unit at Cisco Systems. Under his leadership, Cisco developed many industry-leading products including the L4-L7 load balancers, content caches, CDN, and micro-webservers. Krish joined Cisco in 1995 when his first startup, Internet Junction, was acquired by them. Earlier in his career, Krish worked for NET, PeerLogic, Bell Labs, and Perkin-Elmer. He has an MSCS from Monmouth University and a BS (Physics) from Madras University, India.
Tuesday, March 27
3:45 PM–4:30 PM - (Location: Osceola B)
Telepresence will soon be in every living room, using that big HD screen and Internet connection that we already own. The simplicity of use and the quality delivered by these systems will soon have enterprise execs wondering why they can’t take that early morning call from Europe in their living room. And the CFO will be asking why the systems in the office cost 8X the systems at home.
KEY QUESTIONS
* What is the expected quality and feature set of home solutions?
* Will home solutions be expected to connect of conference rooms?
* How will home solutions change consumer behavior and expectations?
* How will home solutions change the conferencing manager's or IT manager's job?
* One year later, what happened to Cisco umi and what can we learn from it?
Speaker - Andrew Davis, Senior Partner, Wainhouse Research LLC
Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University.
Panelist - Matthew Collier, SVP, Corporate Development, LifeSize Communications
Matt Collier is Senior Vice President of Corporate Development with a background that includes extensive experience in the telecommunications and high-tech industries. Previously, he was Senior Vice President for Voice Application Services at Level 3 Communications, Inc. Prior to joining Level 3, Matt was founder and CEO of Telverse Communications, Inc., which offered the first nationally available IP Centrex service. Telverse was acquired by Level 3 in July 2003. Before founding Telverse, Matt was Vice President of Business Development and OEM Alliances at Polycom. In late 1997, Polycom acquired ViaVideo Communications, Inc., where Matt was Vice President of Worldwide Sales and Business Development. Matt holds a B.A. from the University of Memphis, Tennessee.
Panelist - Ned Semonite, VP, Product Management, VGo
Ned Semonite is the VP of Marketing and Product Management at VGo Communications. Mr. Semonite brings a wealth of experience as a seasoned product and marketing professional with over 25 years of experience in bringing innovative hi-tech products and services to enterprise and consumer markets.
Prior to VGo, Ned joined American Power Conversion to help define and build a new line of business - Management and Enterprise Software Solutions - a strategic initiative to deliver intelligent data center management software. The new business line was instrumental in extending APC’s value to over $6B in its acquisition by the French conglomerate, Schneider Electric.
Prior to APC, Mr. Semonite contributed significantly to the development of the videoconferencing industry. Joining PictureTel in 1991, Ned first worked to sign and develop telco channel partners, then rose through the organization in a series of management roles including VP of product management, VP of engineering and EVP of worldwide marketing. Mr. Semonite executed two acquisitions, an OEM partnership, and two significant joint development programs with Intel and Sharp which resulted in a new product line that set off a wave of award winning innovation throughout the industry. The new product line and customer base strengths led to the acquisition by Polycom where Ned took over product responsibility for Polycom’s entire videoconferencing portfolio.
Prior to PictureTel, Ned spent 8 years with ICL (International Computers Limited), where he held management and marketing positions in their network systems group. At ICL, he developed an audio/data software application for ISDN and LAN connected PCs which was the first desktop screen sharing application – a forerunner of today’s web conferencing solutions. He earned his engineering degree from Brown University.
Panelist - Andy Howard, Managing Director, Howard Associates
Andy Howard is Managing Director of Howard & Associates, a leading consulting firm focused on helping clients “improve communications with video.” Mr. Howard has helped hundreds of large corporate, government, and educational customers architect and implement enterprise-wide video deployments. Mr. Howard is a highly regarded IP video expert, industry veteran, and a frequent speaker at leading industry events.
Prior to founding Howard & Associates, Mr. Howard was a key executive at VBrick Systems, and was instrumental building the company from startup to market leader. Frost & Sullivan named the company the Enterprise Video market leader in 2011.
While at VBrick, Mr. Howard performed multiple roles including Strategic Alliances, Business Development, and Product Strategy. Mr. Howard positioned VBrick as the “go to” partner for streaming video for companies such as Avaya, Microsoft, HP, and LifeSize. Mr. Howard also provided the product vision for the creation of two of VBrick’s most strategic products – its core media management software called theVBrick Enterprise Media System (VEMS) and its core video distribution appliance, the VBrick Distributed Media Engine (DME). The combination of these two products allows organizations to build scalable and highly reliable enterprise video distribution systems.
Mr. Howard has been at the forefront of the digital video industry since it began, pioneering the development of the industry's first streaming media caching appliance in the late 1990's, while holding Product Management and Marketing positions at CacheFlow (now Blue Coat) and Novell. Mr. Howard received a bachelor's degree cum laude from Harvard University and an MBA with Distinction from the Ross School of Business at the University of Michigan.
Dr. Brown is a founder and Chief Executive Officer of the Ontario Telemedicine Network (OTN), one of the largest and most active integrated telemedicine networks in the world.
Dr. Brown has won numerous awards for his work in telemedicine, including being chosen as one of twenty-five “Transformational Canadians” by the Globe and Mail, CTV and La Presse in December, 2010 He sits as a Director on the OntarioMD Board of Directors and as Vice-President on the American Telemedicine Association Board of Directors.
An emergency physician who studied mathematics and engineering before embarking on his medical career, Dr. Brown is a passionate advocate for the advancement of telemedicine as an important tool to improve access to care, quality of care and the sustainability of health care systems.
Wednesday, March 28
8:00 AM–8:45 AM - (Location: Sun C)
If videoconferencing were simple, we wouldn't need these sessions. Several customers will describe what their motives were for deploying these solutions, what hosted, managed, or CPE strategies they followed, and what the challenges and rewards have been.
KEY QUESTIONS
* What strategy options are available to the end user in deploying telepresence and videoconferencing?
* What challenges have been overcome?
* What are the benefits?
* What would the customer do differently if doing it all over again?
Speaker - Andrew Davis, Senior Partner, Wainhouse Research LLC
Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University.
Krish brings more than 20 years of successful leadership and innovation to Blue Jeans Network. A serial entrepreneur, Krish has been founder and CEO of several successful startup ventures. Prior to Blue Jeans, he was an Entrepreneur in Residence (EIR) at Accel Partners, where he was exploring HD video technologies including the current idea behind Blue Jeans. Before that, Krish was the General Manager for the Server Virtualization business unit at Cisco Systems, responsible for architecting Cisco's datacenter and desktop virtualization solutions. Prior to his work at Cisco, Krish was the CEO of Topspin Communications. Under his stewardship, the company re-invented itself as a datacenter virtualization player and executed strategic partnerships with IBM, Dell, HP, and Sun.
Topspin was acquired by Cisco in 2005. Before joining Topspin, Krish was the vice president and general manager for the Content Business Unit at Cisco Systems. Under his leadership, Cisco developed many industry-leading products including the L4-L7 load balancers, content caches, CDN, and micro-webservers. Krish joined Cisco in 1995 when his first startup, Internet Junction, was acquired by them. Earlier in his career, Krish worked for NET, PeerLogic, Bell Labs, and Perkin-Elmer. He has an MSCS from Monmouth University and a BS (Physics) from Madras University, India.
Panelist - David Danto, Principal Consultant, Collaboration, Dimension Data
David Danto has over 30 years of experience providing problem solving leadership and innovation in media and unified communications technologies for various firms in the corporate, broadcasting and academic worlds. This includes:
The building and managing of the world’s largest commercial Cisco TelePresence ecosystem (other than within Cisco) for JP Morgan Chase.
The design, implementation and operation of global video and audio conferencing facilities, television and audio/visual facilities and digital signage solutions for Lehman Brothers.
The design of television and radio facilities for Bloomberg, including the development of their revolutionary multi-screen TV format and the design and construction of studios for The Charlie Rose Show.
The development of the Television and Media Services department for NYU, including the design and implementation of America's first urban, self contained, multi-building university cable TV system using microwave links to cross public rights of way.
The design and management of multimedia and/or TV facilities for many organizations, including AT&T, Financial News Network, MTV, NBC, Rutgers University, and many others. He has also acted as Engineer in Charge for countless commercial and industrial television productions.
David's efforts have been recognized by the premiere industry organizations in media technology. In early 2007 he was elected (and still serves) as the Director of Emerging Technology for the non-profit Interactive Multimedia & Collaborative Communications Alliance (www.imcca.org.) Additionally, InfoComm International has appointed him as Adjunct Faculty for their educational efforts every year since 2007. He has served as a National Association of Broadcasters conference “Pick-Hits” judge for Broadcast Engineering since 2001. In 2010 the CEA - the industry authority on consumer electronics – appointed him to be a judge for the Consumer Electronics Show Innovations Design and Engineering Awards.
David is a frequent contributor to industry publications and presenter at industry events. He is also the author of the popular “View From The Road” series of blogs. In addition, David has served on many manufacturer council and advisory boards for firms including Polycom, Plantronics, AVI-SPL and BlueJeansNet.
David has recently joined Dimension Data, a global ICT services and solutions provider, to focus on Multimedia and Collaboration Technology Architecture consulting services in the US.
Panelist - William Moore, EVP and CTO, CareCore National
William Moore is Executive Vice President and Chief Technology Officer and is responsible for long term direction setting of CareCore National's information technology platforms. Additionally, Mr. Moore directs strategic software and systems development and manages CareCore's core vendor and development relationships. Mr. Moore has more than 18 years of industry experience including 10 years of product consulting on AT&T core networks. His experiencing in managing large scale complex networks enables CareCore National to integrate CareCore's evidence based medicine solutions into client and industry wide environments by mobilizing novel software, analytic and communications infrastructure. He holds degrees in Finance, Economics and Information Systems from Xavier University.
Thursday, March 29
8:00 AM–8:45 AM - (Location: Sun D)
Video solutions have been extended from the telepresence suite to the conference room, enterprise desktop and, now, to mobile tablets and smartphones. Will this trend finally make video calling ubiquitous? Will the impact be technical or social, or will there be no real impact? A short presentation will layout the issues and be followed by a panel discussing the impact of mobility on video.
KEY QUESTIONS
* How does making videoconferencing available on a tablet or smartphone change anything from the vendor's perspective?
* How does making videoconferencing available on a tablet or smartphone change anything from the customer's perspective?
* What should a customer look for when considering a mobile video solution?
* Which of the current solutions is ready for prime time in the enterprise?
Speaker - Andrew Davis, Senior Partner, Wainhouse Research LLC
Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University.
Panelist - Bill Zakowski, Senior Manager, Unified Communications, Avaya
Bill is responsible for creating Avaya’s messaging and marketing for the Avaya Flare™ Experience and the products that deliver that expereince. He has over 25 years of experience in the telecommunications industry ranging from Bell Laboratories, to Lucent Technologies, several startups and most recently Avaya.
Bill has served Lucent Technologies as General Manager of Long Haul Optical Networking where he led the team in marketing and R&D of DWDM optical networking products. As Vice President of Sales and Business Development at Amedia Networks, a fiber to the home startup, Bill was one of the three founding members that built a company focused on designing, manufacturing, marketing and selling Ethernet based electronic switching equipment for sales to telecommunications carriers. Bill created the new brand, developed the market presence and secured sales/distribution agreements with over 12 channel partners. Bill was widely published in FTTP industry journals and secured Amedia’s first major contract valued at over $9 million.
Panelist - Michael Helmbrecht, Vice President of Product Marketing, LifeSize Communications
Speaker Bio Michael Helmbrecht is Vice President of Product Marketing for LifeSize Communications. His responsibilities include product marketing, product lifecycle management, public relations and analyst relations. Prior to LifeSize he spent nine years with Dell, Inc. where he was Director of Marketing. Michael held a number of key marketing roles at Dell, most recently leading product line management for data storage and networking in the Americas. Michael holds an MBA from the University of Michigan and a BA in Political Science from Colgate University.
Panelist - Mike Valletutti, CEO, Applied Global Technologies