Use this free scheduler to get an overview of all of the sessions available or to find specific sessions, speakers and special events for this year's event.
By signing up for the Scheduler – you can add sessions to your "Favorites" and develop your own personalized schedule for Enterprise Connect 2016. This personalized schedule will be synched with the official Enterprise Connect Mobile App (available at m.enterpriseconnect.com).
Please note: Registration accounts are separate from Session Scheduler. Even if you've registered, you will need to create a Scheduler account.
Several manufacturers of premises-based contact center infrastructure (ACD, IVR, reporting, etc.) report that hosted implementations of their software, provided as a service to the enterprise, now account for their strongest growth. In addition, new cloud-only contact center solution providers are having considerable success migrating legacy premises-based customers to the cloud.
In this session, legacy and cloud-only providers will share examples of companies that have taken their contact centers into the cloud. You'll come away with a clear idea of the business case and other justifications for using hosted contact center services, and you'll learn how companies like yours have successfully made the move to the cloud. Attend this session and put yourself in position to judge how cloud can work for your contact center.
Which companies are the leading players in hosted contact centers? How do their solutions differ?
How should enterprise decision-makers evaluate competing offers?
How do companies decide when to move to the cloud? How do they create a business case for upper management when they think cloud contact center is the right approach?
Welcome! You can use the Session Scheduler tool to browse sessions and build a custom event schedule. Once you've saved your personal schedule, you can access it from the free Enterprise Connect Mobile app available now! Note: use the same login/password on the Mobile app that you set up on this web site.
Step 1. Create an account. Use the "Create Account" button at the top of the right-hand corner.
Step 2. Choose a view. Select either the "List" or the "Grid" icon. (It's the same data, just a different view of the sessions.)
Step 3. Choose your sessions. Click the "Add" or "Remove" button next to each session to add it to, or remove it from, your personalized schedule.
Step 4. Review your schedule. Push the "My Schedule" button in the left column to view your selected sessions.