Conference Program Scheduler

Use this free scheduler to get an overview of all of the sessions available or to find specific sessions, speakers and special events for this year's event.

By signing up for the Scheduler – you can add sessions to your "Favorites" and develop your own personalized schedule for Enterprise Connect 2016. This personalized schedule will be synched with the official Enterprise Connect Mobile App (available at m.enterpriseconnect.com).

Please note: Registration accounts are separate from Session Scheduler. Even if you've registered, you will need to create a Scheduler account.

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  • Contact Center in the Cloud

    Jeff Thompson  |  CTO, LiveOps | Panelist
    Mayur Anadkat  |  VP Product Marketing, Five9 | Panelist
    Max Ball  |  Senior Product Marketing Manager, 8x8 | Panelist
    David Bukovinsky  |  Executive Director, Cloud Contact Center Solutions, eLoyalty (a TeleTech company) | Panelist
    Sheila McGee-Smith  |  President, McGee-Smith Analytics | Speaker
    Bart Crowther  |  Vice President of Cloud Services, InContact | Panelist
    Location:  Sun B
    Track: Contact Centers
    Pass Type: Entire Event - Get your pass now!
    Vault Recording: TBD

    Several manufacturers of premises-based contact center infrastructure (ACD, IVR, reporting, etc.) report that hosted implementations of their software, provided as a service to the enterprise, now account for their strongest growth. In addition, new cloud-only contact center solution providers are having considerable success migrating legacy premises-based customers to the cloud.

    In this session, legacy and cloud-only providers will share examples of companies that have taken their contact centers into the cloud. You'll come away with a clear idea of the business case and other justifications for using hosted contact center services, and you'll learn how companies like yours have successfully made the move to the cloud. Attend this session and put yourself in position to judge how cloud can work for your contact center.

    KEY QUESTIONS:

    • Which companies are the leading players in hosted contact centers? How do their solutions differ?
    • How should enterprise decision-makers evaluate competing offers?
    • How do companies decide when to move to the cloud? How do they create a business case for upper management when they think cloud contact center is the right approach?