Conference Program Scheduler

Use this free scheduler to get an overview of all of the sessions available or to find specific sessions, speakers and special events for this year's event.

By signing up for the Scheduler – you can add sessions to your "Favorites" and develop your own personalized schedule for Enterprise Connect 2016. This personalized schedule will be synched with the official Enterprise Connect Mobile App (available at m.enterpriseconnect.com).

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  • Contextual Communications: Coming of Age at Last?

    Dave Michels  |  Principal Analyst, TalkingPointz | Moderator
    Karim Sadroudine  |  Director, Innovation Ecosystem, BroadSoft | Panelist
    Sanjay Srinivasan  |  Vice President and Chief Technology Architect Business Engineering, Vonage | Panelist
    Joel Ezell  |  Lead Architect, Engagement Development Platform, Avaya | Panelist
    Ivelin Ivanov  |  Co-founder, CEO, TeleStax | Panelist
    Manav Khurana  |  Vice President, Product Marketing, Twilio | Panelist
    Location:  Sun D
    Track: Communications APIs
    Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!
    Vault Recording: TBD

    As communications become more software-based and API-enabled, many people have hoped this could lead to greater "contextual" functionality -- that is, providing the hooks that let communications systems integrate information on user location, situation, and more, in real time. This could potentially help customer service reps, dispatchers, and others respond appropriately to users based on information that the system knows about them right now. While contextual communications never materialized in past generations, today three emerging technologies could help make it a reality: WebRTC, communications APIs, and advanced analytics.

    This session will describe in detail how these three technologies could make contextual communications practical in the near future, and will explain the role of communications APIs and other companion technologies in making it happen. You'll leave the session with a vision for what your enterprise would need to do to implement contextual communications to benefit the business.

    KEY QUESTIONS:

    • What's the state of the art for contextual communications?
    • What roles do communications APIs, WebRTC, and advanced analytics play in delivering meaningful context?
    • What back-end technologies and architectures must be in place to support context-based communications?
    • How should trust and privacy concerns factor into a contextual communications strategy? What other hurdles might an enterprise encounter?
    • What are some current and future business use cases for contextual communications?