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2019 WINNERS/FINALISTS

WINNERS

Best of Enterprise Connect Overall Winner:

  • Microsoft: Microsoft Teams for firstline employees and new workspaces

 

CATEGORY WINNERS:

Application of AI: 

  • Optanix: The Optanix Platform uses advanced analytics and intelligence to provide predictive and proactive full-stack monitoring and management of IT infrastructure and services

Innovation for Collaboration:

  • Mio: Mio synchronizes real-time messaging between Slack, Microsoft Teams, and Cisco Webex Teams for seamless workplace communications

Upgrade to an Existing Product Category

  • AWS: Amazon Web Services (AWS): A machine learning-based solution addition to the Amazon Connect contact center service
  • Microsoft: Microsoft Teams for firstline employees and new workspaces

Communication/Collaboration Device:

  • Poly: Polycom Studio is a plug-and-play video bar that marries high-quality audio and video with USB connectivity for video collaboration

CATEGORY FINALISTS:

Best of Enterprise Connect Overall Finalists:

  • Amazon Web Services (AWS): A machine learning-based solution addition to the Amazon Connect contact center service
  • Cisco: The AI-driven Cisco Webex Room Kit Mini for huddle spaces provides "cognitive collaboration" intelligence that optimizes how Webex Meetings participants interact and form relationships, available to all through mass scale deployment
  • CounterPath: Bria Teams is a subscription-based cloud service that unifies team communications and collaboration on desktops and mobile devices
  • Mio: Mio synchronizes real-time messaging between Slack, Microsoft Teams, and Cisco Webex Teams for seamless workplace communications
  • Poly: Polycom Studio is a plug-and-play video bar that marries high-quality audio and video with USB connectivity for video collaboration
  • Talkdesk: The Enterprise Cloud Contact Center Winter 2019 release adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service SDK, all powered by a new AI layer, Talkdesk IQ

Application of AI Finalists:

  • Noble Systems: Noble Conversations Analytics Now applies real-time speech analytics to live customer interactions and provides immediate feedback to agents and managers
  • Omilia: Version 9.0 of Omilia's Natural Language Understanding and Dialog Management Platform provides customer care voice and chatbots with conversational user interfaces for enterprise contact centers
  • Voximplant: For automated customer service, Dialogflow Connector integrates telephony with a machine learning-powered backend built with Google Dialogflow

Innovation for Collaboration Finalist:

  • Microsoft: Teams Solution for firstline employees

Upgrade to an Existing Product Finalist:

  • Talkdesk: The Enterprise Cloud Contact Center Winter 2019 release adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service SDK, all powered by a new AI layer, Talkdesk IQ

Communication/Collaboration Device Finalists:

  • Cisco: The AI-driven Cisco Webex Room Kit Mini for huddle spaces provides "cognitive collaboration" intelligence that optimizes how Webex Meetings participants interact and form relationships, available to all through mass scale deployment
  • Kaptivo: When attached to conference room whiteboards, the Kaptivo device captures and digitizes content in real-time for simultaneous sharing in video conference calls
  • Lifesize: The Lifesize Icon 700 video conferencing system offers 4K video quality and full-motion 4K content sharing with ultra-clear audio

2018 WINNER/FINALISTS

WINNER

Microsoft: A reimagined vision for workplace productivity with Teams, the company's team collaboration and communications platform built on Office 365.

FINALISTS

Cisco: The Cisco Spark Room 70 video conference and collaboration room system features voice-activated controls and face detection, as well as delivers intelligence on meeting room use.

Oracle: Live Experience Cloud enables enterprises to create context-driven customer engagements across Web and mobile, leveraging communications capabilities such as annotations, screen share, HD video, and HD voice.

Plantronics: The self-adjusting Habitat Soundscaping system uses physical and digital nature scenes, natural sound, and intelligent software to reduce speech distractions in open office environments.

Polycom: The Pano conference room solution allows meeting participants to share up to four simultaneous content streams, including video and annotation capabilities, over wireless connections and via touch control.

TTEC: Humanify Digital Worker Factory offers customizable omnichannel-ready intelligent virtual assistants for customer engagement.

2017 WINNER/FINALISTS

WINNER

Cisco: Spark Board 55 is a cloud- and touch-based team collaboration device that combines wireless presentation, digital whiteboarding, and video conferencing while providing connectivity to the Cisco Spark service for continuous workflow

FINALISTS

BroadSoft: BroadSoft Business provides an integrated portfolio of enterprise-ready cloud PBX, UC, team collaboration, and contact center applications

Genband: UC client focused on dynamic integration of applications

Plantronics: Plantronics Manager Pro v3.9 analytics suite provides operational, historical, and contextual data on voice interactions and headset usage patterns

Polycom: EagleEye Director II is an in-room smart camera featuring active speaker technology and picture-in-picture room display, plus data analytics

Vonage: The Nexmo Voice API, integrated with Vonage's carrier-grade network, enables development of  high-quality contextual voice applications in the cloud

2016 WINNER/FINALISTS

WINNER

CafeX: A WebRTC-based pervasive communications solution that integrates with and augments enterprise video conferencing and room collaboration systems

FINALISTS

8x8: a next-generation cloud-based contact center platform

AudioCodes: CloudBond 365, an all-in-one Skype for Business appliance for the data center or customer premises

Cisco: Cisco Spark Service, a business collaboration service from the Cisco cloud that includes messaging, meeting, and calling capabilities

Sprint Business: Mobility-as-a-Service, an all-in-one approach to procuring wireless services, devices, and applications

Vidyo: An offering enabling the integration of multiparty video communications and collaboration into business workflows, applications, and Internet of Things form factors

Vonage Business: Vonage SmartWAN, an SD-WAN-based service for use with the Vonage MPLS network or bring-your-own broadband network connections

 

2015 WINNER/FINALISTS

WINNER

Sprint Business: A new integrated and fully managed IT and communication solution that allows businesses to stop over-provisioning and over-spending.

FINALISTS

8x8, Inc.: 8x8 Virtual Office Analytics is a A big data suite of analytics and reporting tools designed to deliver customizable insights into an organization’s historical and real-time communications environment to improve enterprise decision-making.

Acano: Acano Open brings Lync and virtually all non-Lync users together.

IBM: A cloud-delivered, mobile-optimized personal assistant that helps users prioritize and personalize their business communications.

Unify: Unify Circuit brings together voice, video, messaging, screen share, and file sharing in a single pane of glass, with one unified view across virtually all devices.

Vidyo: VidyoMobile for Smart Glasses delivers hands free video communication for integrated augmented reality and see-what-I-see workflow applications.

2014 WINNER/FINALISTS

WINNER

CafeX: CafeX Fusion Live Assist, which "integrates video conferencing and much more with existing business web and mobile applications, allowing customers to initiate personal interactions with in-house personnel at the touch of a button."

FINALISTS

Acano: Acano coCloud enables flexibility of deployment and makes an organization’s transition to cloud easy and more cost effective. This Software-defined Infrastructure provides all of the benefits of the cloud at drastically reduced bandwidth costs. Packaged with multi-tenancy and cobranding options, Acano coCloud allows service providers to customize hybrid deployment models for their customers.

AirWatch: AirWatch Workspace Management, which "provides complete separation of corporate and personal data on devices, securing corporate resources and maintaining employee privacy."

Dolby: Dolby Voice, "an audio conferencing solution that makes virtual meetings sound and feel more like in-person meetings. BT MeetMe with Dolby Voice is a BT Conferencing service that delivers the Dolby Voice experience."

Samsung: Samsung WE VoIP, "a mobile SIP phone client that makes your smartphone an extension of the office phone system. A dual mode smartphone and phone system communicate with each other over a private Wi-Fi network in the office and a public Wi-Fi or 4G/LTE network when out of the office."

VOSS: The VOSS UC Migration Solution, which "comprises an advanced on-boarding toolset (OBT) to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services, by using the latest technology developed for 'big data' and applying it to a next generation UC migration project."