April 7, 2017

Competing To Deliver Collaborative Communications

By David F. Carr | Forbes

As conference General Manager and Co-Chair Eric Krapf put it, "APIs are a big part of why team collaboration is so promising."


April 6, 2017

Competing To Deliver Collaborative Communications

By Beth Schultz | No Jitter

Heard at Enterprise Connect 2017 during a panel discussion with enterprise IT professionals: "It really is a place that needs a lot of TLC."


April 5, 2017

16 Communications Products from Enterprise Connect 2017

By Jonathan Blackwood | Tech Decisions

Every year at Enterprise Connect, companies show off the latest and greatest in communications products. This year was no different, with over 100 exhibitors setting up booths with everything from hardware to software to as-a-service solutions.


April 5, 2017

Enterprise Connect 2017 Leaves Us on Cloud Nine

By Andrew W. Davis | No Jitter

If cloud nine implies a feeling of extreme happiness or euphoria, last week's Enterprise Connect 2017 conference and expo was well on its way to a cumulonimbus state.


April 3, 2017

IoT: Customer Experience Leading the Way

By Sheila McGee-Smith | No Jitter

The Bosch Connected Parking case study shared at Enterprise Connect serves as a perfect example.


April 3, 2017

5 Game Changers Emerge at Enterprise Connect

By Irwin Lazar | No Jitter

Signs of change and disruption were all around us at last week's Enterprise Connect 2017 conference and expo.


March 31, 2017

Amazon Steals The Show At Enterprise Connect Expo

By Jayson Derrick | Bezinga

William Blair's Bhavan Suri attended the Enterprise Connect Expo and the main takeaway of the event was Amazon.com, Inc. release of its virtual contact center, Amazon Connect.


March 31, 2017

No Bots, Bad Bots, No Bots

By Gary Audin | No Jitter

Earlier this week at Enterprise Connect 2017 Gary Audin attended "Turning Features and Functions into Customer Experience Best Practices," by JR Simmons, president, COMgroup.


March 31, 2017

Hacking Communications to Solve Real-World Problems

By Michelle Burbick  | No Jitter

The TADHack-mini Orlando took place this past weekend, coincident with Enterprise Connect, bringing about a bunch of really cool apps aimed at solving a problem seen in the real world.


March 31, 2017

Skype for Business, Filling the Gaps

By Gary Audin | Telecom Reseller

Skype for Business supports voice communications with a mix of UC Offerings. Hardy Myers, CEO and President and Tom Minifie, CTO of AVST www.avst.com and Gary Audin discuss software solutions for Skype for Business (Skype4B) in this podcast recorded at the Enterprise Connect conference.


March 30, 2017

Enterprise Connect, Day 3

By Michael Latimore | Northland Capital Markets

Yesterday was the last main day of the conference. Cloud replacement of on-premises systems remains the key theme, but CPaaS/APIs and collaboration grew in importance at the conference versus last year. Microsoft and Google keynotes focused on collaboration. Minimal discussion out of Microsoft regarding cloud phone system. We met with 8x8 and Plantronics management, as well as several high-growth private companies, such as Zoom, VoiceBase and Flowroute.


March 30, 2017

5 Takeaways from Enterprise Connect 2017

By Zeus Kerravala | No Jitter

The 2017 edition of Enterprise Connect is just about in the books, as we head into the final morning of the conference program and the vendor booths are all packed up. As is always the case with this show, due to the very nature of unified communications, a large number of subtopics, ranging from the basics to the most sublime, emerged throughout the week.


March 30, 2017

Enterprise Connect 2017 - It’s a New Age

By Alan D. Percy | Telecom Reseller

This year, Amazon, Google, Microsoft, RingCentral Twilio stole the spotlight at Enterprise Connect.


March 29, 2017

NEC integrates facial biometrics technology into its unified communication platforms

By Justin Lee | Biometric Update

NEC Corporation of America has integrated its facial biometrics technology into its UNIVERGE Communication platforms, which includes NeoFace Welcome and NeoFace Watch and will be demonstrating its range of Smart Enterprise technologies, which include several biometric solutions, at the upcoming Enterprise Connect 2017


March 29, 2017

Cisco Wins Best of Enterprise Connect 2017

By Michelle Burbick | No Jitter

Cisco earns top honors in the annual Best of Enterprise Connect Award competition for exhibitors with products and services that best advance enterprise communications and collaboration.


March 29, 2017

AWS Announces Amazon Connect

By Sheila McGee-Smith | No Jitter

Amazon selected Enterprise Connect as the launching pad for its entry into the contact center market when Gene Farrell, VP Enterprise Applications and Tom Weiland, VP Worldwide Customer Service of Amazon took the keynote stage Tuesday morning.


March 29, 2017

Enterprise Connect, Day 2

By Michael Latimore | Northland Capital Markets

Amazon Connect was the big news on day 2 of Enterprise Connect. AWS is selling a basic cloud contact center service now. The service is GA in one region per normal Amazon release patterns, but the plan is to sell globally. Twilio announced a partnership with Connect, and gave a keynote speech. We met with Vonage and Sonus management, and attended 8x8's new product demos. More AT&T news too. A Cisco keynote was kind of uneventful.


March 28, 2017

Microsoft beefs up Skype for Business as Amazon Chimes In

By Gavin Clarke | The Register

Microsoft is rounding out its Skype for Business Cloud PBX with new features that were announced at Enterprise Connect 2017. In February, Amazon launched Chime, which goes up against Google’s Collaboration cloud, Docs and Drive.


March 28, 2017

‘The Experience’ Takes Center Stage at EC17

By Michelle Burbick | No Jitter

Executives from Cisco, Twilio, and Amazon Web Services took to the keynote stage at Enterprise Connect today, leaving attendees no question as to the need to focus on the experience, whether that be the user experience, the customer experience, or the employee/contact center agent experience.


March 28, 2017

Enterprise Connect 2017: Reflecting Major Industry Transition

By Marty Parker | No Jitter

As can be seen in the keynote lineup and Best of Enterprise Connect finalists, the enterprise communications industry is at an inflection point.


March 28, 2017

NEC Bringing Facial Recognition Capabilities to UNIVERGE Platforms

By Alex Perala | Find Biometrics

NEC Corporation of America is bringing new biometric capabilities to its UNIVERGE Communications platforms and is demonstrating at this week’s Enterprise Connect Conference at the Gaylord Palms in Orlando.

March 28, 2017

Enterprise Connect, Day 1

By Michael Latimore | Northland Capital Markets

Enterprise Connect is the main enterprise communications technology tradeshow. We visited sessions on cloud communications and APIs, and met with AT&T, Five9, Mitel and RingCentral management during day 1. Conference coverage of APIs increased materially this year versus last, and an expectation for strong cloud phone system and contact center growth is palpable. The first main keynotes of the conference are today: Cisco, Twilio and Amazon Web Services.


March 28, 2017

More VOIPWatch Coverage of Enterprise Connect

By Andy Abramson | VOIPWatch

Yesterday at Enterprise Connect Cisco made a flurry of announcements that Network World covered, and while some may look at the hardware as the key drive, much of the surrounding news was really from the software centric Spark-the group that is at the core of Cisco's next wave of workplace collaboration.


March 28, 2017

Comcast Business offers enhancements to SMB voice products, integration with Google Voice, Skype voice apps

By Sean Buckley | FierceTelecom

Comcast Business is taking advantage of this week’s Enterprise Connect show to show off a number of enhancements for its voice services portfolio that allow small and medium-size businesses (SMBs) to integrate with popular Google Chrome and Skype voice applications.

March 28, 2017

Comcast Biz Upgrades Voice Portfolio

By BTR Staff | Broadband Technology Report  

Comcast plans to demonstrate a range of enhancements to its voice solutions portfolio at Enterprise Connect.


March 28, 2017

Comcast Business Unveils New Voice Tools for Enterprises and SMBs

By Laura Hamilton | CED Magazine

Comcast Business is aiming to up its voice game via its Business VoiceEdge service for SMBs and larger enterprises and showing off enhancements to its voice solutions portfolio at Enterprise Connect.


March 28, 2017

Yorktel Reveals Updates to Univago Cloud Video Collaboration Service Platform

By D. Craig MacCormack | Commercial Integrator

Yorktel has unveiled what it calls “significant advancements” to its flagship Univago cloud video collaboration service platform at Enterprise Connect 2017 in Orlando.


March 28, 2017

Microsoft polishes up Skype as business communications, conferencing space heats up

By Justine Brown | CIO Dive

Microsoft announced it added two enterprise-focused enhancements to its Skype for Business phone and web conferencing service. Microsoft announced the changes at the Enterprise Connect conference in Orlando Monday.


March 27, 2017

Cisco Makes Tapping into Spark Videoconferencing Service More Affordable

By Mike Vizard | IT Unmasked

At the Enterprise Connect 2017 conference today, Cisco unveiled several new additions to its Spark videoconferencing platform that are designed to make them more affordable to deploy in smaller rooms.


March 27, 2017

Skype for Business gets new Online Call Analytics, more

By Laurent Giret | ON MSFT

Over the past six months, Microsoft has been hard at work attempting to make Skype for Business a great communications platform for Office 365 customers. Corporate vice president for Office 365 Marketing Ron Markezich will deliver a keynote at the Enterprise Connect conference.


March 27, 2017

Skype for Business tool to diagnose call problems

By Blair Hanley Frank | PC World

Microsoft unveiled the beta of a new Call Analytics dashboard, which was just one of Skype for Business features announced at Enterprise Connect unified communications conference.


March 27, 2017

Microsoft Adds Several New Features To Skype for Business

By Brad Sams | Petri IT Knowledgebase

This week, Microsoft is at Enterprise Connect and as the name suggests, this is an event for unified communication industry. This year, the company is announcing several updates to Skype For Business in Office 365 which the company says is used to conduct one billion meetings per year.


March 27, 2017

Skype for business gets Auto Attendant and Call Queues, Call Analytics preview

By Emil Protalinski | VentureBeat

At the Enterprise Connect conference in Orlando today, Microsoft announced new Skype for Business features: Auto Attendant and Call Queues. The company also released a preview of the new Skype for Business Call Analytics dashboard and showed off new solutions from its partners.


March 27, 2017

Cisco Beefs Up Spark Ecosystem

By Michelle Burbick | No Jitter

That idea that the Spark ecosystem is constantly expanding, growing, and improving was echoed by Meggers both in my briefing with him and in sessions on stage at Enterprise Connect.


March 27, 2017

Cisco Spark Meets Customer Care

By Sheila McGee-Smith | No Jitter

Long suspected to be in development, Cisco chose Enterprise Connect 2017 to announce Spark Care, customer care capabilities for companies using Spark. While the news was revealed yesterday in a press release alongside additional Cisco Spark announcements that have to do with devices and security enhancements, for a contact center maven like myself, it is the roughly 150 words devoted to Spark Care that are most relevant.


March 27, 2017

Microsoft adds enterprise features to Skype for Business telephony

By Antone Gonsalves | Search Unified Communications, TechTarget

Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect.

March 27, 2017

Skype for Business Online Adds Cloud PBX Features

By Kurt Mackie | Redmond Magazine

The Skype for Business service is getting a few new feature additions, Microsoft announced this week and there will be a live-streamed talk via Skype from the Enterprise Connect event.


March 27, 2017

Cisco using Spark hybrid hardware to nudge customers to the cloud

By Antone Gonsalves | TechTarget

Cisco introduced at the Enterprise Connect conference this week the Spark Room Kit and Room Kit Plus -- video-conferencing devices that attach to any third-party high-definition display. The rectangular Spark hybrid technology includes codec, speakers, microphone and cameras powerful enough to handle conferencing in rooms that sit up to 15 people.


March 27, 2017

Microsoft updates skype for business with analytics, automation features

By Maria Deutscher | siliconANGLE

Microsoft Corp. announced a major update to Skype for Business and Ron Markezich, head of marketing for the Office 365 division, laid out new features in a blog posted published shortly after the start of the unified communications industry’s Enterprise Connect event.


March 27, 2017

Skype for business admins get tool to diagnose all problems

By Blair Hanley Frank | IT World

Microsoft unveiled the beta of a new Call Analytics Dashboard at Enterprise Connect 2017 which is supposed to provide admins with a diagnosis of issues that users are having on a call.


March 27, 2017

Microsoft, Partners Extend Skype for Business

By Beth Schultz | No Jitter

With Enterprise Connect Orlando 2017 as the backdrop and an eye on advancing its "goal of putting communication at the heart of productivity with Skype," Microsoft today unveiled several enhancements and partner solutions for Skype for Business in Office 365.


March 27, 2017

Cloud-enabled attendant console at Enterprise Connect 2017

By Richard Harris | App Developer Magazine

At Enterprise Connect 2017, Enghouse Interactive has announced that its TouchPoint Attendant for Microsoft Skype for Business Online is generally available.


March 27, 2017

Cisco announces cornucopia of product updates at Enterprise Connect

By Zeus Kerravala | Network World

The industry’s largest collaboration show, Enterprise Connect, has become the place for vendors to show off the latest and greatest, and the week started off with Cisco announcing some new products and updates to existing ones.


March 27, 2017

Mezzanine Teamwork enables collaboration in small work spaces

By Dean Takahashi| VentureBeat

Today, Underkoffler’s Oblong Industries is introducing Mezzanine Teamwork, a gesture-controlled interface for running meetings in small spaces.


March 27, 2017

Microsoft adds new calling features to Skype for Business

By Mary Jo Foley| ZDNet

Microsoft announced both features at the Enterprise Connect conference in Orlando today, March 27.


March 26, 2017

Let the Telecom Hacking Begin!

By Michelle Burbick| No Jitter

TADHack-mini Orlando, taking place coincident with Enterprise Connect, is underway -- and here's a look at what it's all about.


March 26, 2017

No Time Like Now to Think About Our Communications Future

By Beth Schultz | No Jitter


March 24, 2017

Latest collaboration products on display at Enterprise Connect 2017By Katherine Finnell| TechTargetVendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility.


March 24, 2017

Univago Cloud Video Platform Featured at Enterprise Connect

By Staff| CIO Today

Next week at Enterprise Connect 2017, taking place March 27-30, 2017, at the Gaylord Palms in Orlando, FL, Yorktel will unveil significant advancements to its flagship cloud video collaboration service platform, Univago.


March 22, 2017

10 Unified Communications Products Set To Be Unveiled At Enterprise Connect 2017

ByMark Haranas | CRN

Enterprise Connect 2017 kicks off next week in Orlando, Fla., with several vendors set to showcase new products around unified communications, mobility and collaboration.


March 21, 2017

Setting the Stage for Enterprise Connect

By Eric Krapf| No Jitter

With Enterprise Connect 2017 less than a week away, I've been thinking about the changes that our industry is going through, and how they might manifest themselves next week in Orlando. Our industry has never been one to turn on a dime, or even a manhole cover or crop circle. But change does come as new technology makes its way through the broader IT environment.


March 20, 2017

Enterprise Connect 2017 Preview: Conference Sessions

By David Maldow| Let’s do video

Enterprise Connect 2017 is here. It’s going to be a busy week, with tons of great sessions, and an entire new track on persistent team messaging.


March 10, 2017

Meet BCStrategies Experts at Enterprise Connect 2017

By Marty Parker| Unified Communications Strategies

Again this year, the BCStrategies (formerly UCStrategies) team will be well represented at Enterprise Connect 2017 in Orlando, Florida, March 27 through March 30.  


March 6, 2017

Innovation Showcase: 6 IoT Companies on Tap

By Dave Michels| No Jitter

These newcomers to the Enterprise Connect Expo Hall combine IoT connectivity with communications and collaboration capabilities.


March 2, 2017

Looking for Answers at Enterprise Connect

By Beth Schultz| No Jitter

It's March -- and around here, that means Enterprise Connect is just around the corner and the many months of hard work we've put into planning an outstanding conference program will soon come to fruition.


February 23, 2017

3 Biggest Public Cloud Providers to Keynote at Enterprise Connect

By Beth Schultz| No Jitter

Google rounds out the agenda, which also features speakers from cloud giants AWS and Microsoft, plus Cisco and Twilio.