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Seems like the kids start school earlier every year. It’s the same with Enterprise Connect. I swear I was just at baggage claim at O’Hare, picking up my garment bag and feeling pretty good about how Enterprise Connect 2019 had just gone, and now here we are again: Program planning is under way for Enterprise Connect 2020, our 30th edition of the industry’s leading independent conference and expo.

The enterprise communications industry continues to grow rapidly, and as long as the economy stays strong, there’s no reason to expect that pace to… uh… slacken? From the enterprise’s perspective, this is a great time to be a buyer: Whether you need to finally shuck your legacy PBX and go to the cloud; or you have to upgrade your contact center; or enable video on a wider scale; or get your arms around team collaboration—in just about any segment, you have abundant choices. That should put you in a strong position as a buyer.

Of course the same environment also creates negatives. How do you choose among the vast array of providers? What’s the right approach to contracting for cloud-based services? What’s your strategy for legacy infrastructure? How do you know what your users need, what they want, and what they’ll use—that last point being critical in a world where users have so many options for circumventing IT.

Going into this year’s Enterprise Connect planning, we’re thinking about the “program” as more than just the list of breakout sessions that comprise the meat of the conference. We’re thinking about the program of activities, everything that will go on over four days at the Gaylord Palms hotel in Orlando, Fla., that we hope will add up to an experience that rejuvenates you, gives your career a jolt, and leaves you smarter and better at your job.

Last year we debuted a highly successful Women in Communications program—a luncheon, reception, and sessions. We plan to build on that and need your input to help us come up with the formats and opportunities that would be most helpful toward advancing this very important goal.

In general, attendees are telling us that networking with peers is one of their favorite parts of the event. So we’ll be coming up with some new opportunities for enterprise folks to enjoy this benefit—after all, this is probably the one time in the year that you’re under the same roof with thousands of your colleagues, so we want to help you make the most of that opportunity.

Having said all of this, the more formal learning is critical, and our conference sessions are going to be amazing again this year. This is another area where we can use your input. Of course we’ll be all over the hot topics: Cloud, AI, Team Collaboration, Contact Centers, Video, and all the rest. But we’d love to hear what would be most helpful to you specifically—the challenges you’re experiencing and the solutions you’re seeking.

So I plan to enjoy the rest of the summer—there are still a few hammock naps and barbecues in my immediate future—but I’m ready to jump in on crafting Enterprise Connect 2020. We’ll keep you apprised of progress in this space and of course you can follow the industry every day on No Jitter. I hope to see you in Orlando the week of March 30!

Eric Krapf
GM & Program Co-Chair Enterprise Connect & WorkSpace Connect
Publisher, No Jitter

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