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The contact center is at the heart of the enterprise customer experience, and so the systems you deploy must provide the capabilities required for the interactions that customers expect today. You can’t afford to fall behind in this rapidly-evolving segment of the industry. The EC Contact Center track will provide you with critical insights on the most important trends, including the continued growth of cloud contact centers; omnichannel functionality; AI-enabled capabilities; and more.

View articles focused on Contact Center & Customer Experience on our community site, No Jitter.

Track Chair

Sheila McGee-Smith

President & Principal Analyst, McGee-Smith Analytics