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Contact center infrastructure is rapidly moving toward the cloud, and at the same time, artificial intelligence (AI) is transforming system features and functions. The Contact Center track at Enterprise Connect 2019 will provide you with critical insights on the state of today’s contact center market, and on adoption of cloud-based systems, as well as detailed analysis of omnichannel capabilities and AI-enabled tools for providing a great customer experience.



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No Jitter is your trusted daily source for industry news and analysis! Here are just some of the latest articles and posts from No Jitter authors regarding enterprise communications and collaboration.