Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Contact center infrastructure is rapidly moving toward the cloud, and at the same time, artificial intelligence (AI) is transforming system features and functions. The Contact Center track at Enterprise Connect 2019 will provide you with critical insights on the state of today’s contact center market, and on adoption of cloud-based systems, as well as detailed analysis of omnichannel capabilities and AI-enabled tools for providing a great customer experience.

See all Contact Center & Customer Experience sessions

TRACK CHAIR

SHEILA MCGEE-SMITH

President & Principal Analyst, McGee-Smith Analytics

STAY CONNECTED

Connect with Enterprise Connect year round across all our social channels. When posting, simply use #EC19.

To get up to date information, promotions and registration discounts simply join our mailing list.

No Jitter is your trusted daily source for industry news and analysis! Here are just some of the latest articles and posts from No Jitter authors regarding enterprise communications and collaboration.