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The contact center is at the heart of the enterprise customer experience, and so the systems you deploy must provide the capabilities required for the interactions that customers expect today. You can’t afford to fall behind in this rapidly-evolving segment of the industry. The EC Contact Center track will provide you with critical insights on the most important trends, including the continued growth of cloud contact centers; omnichannel functionality; AI-enabled capabilities; and more.

Sponsored by:

Track Chair

Sheila McGee-Smith

President & Principal Analyst, McGee-Smith Analytics


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No Jitter is your trusted daily source for industry news and analysis! Here are just some of the latest articles and posts from No Jitter authors regarding enterprise communications and collaboration.