Contact center infrastructure is rapidly moving toward the cloud, and at the same time, technologies are emerging around multi-channel contact, analytics, and bots for cutting-edge customer experience enhancements. The Contact Center track at Enterprise Connect 2018 will provide you with critical insights on the state of today’s contact center market, and on adoption of cloud-based systems, as well as detailed analysis of multichannel capabilities, and analytics to give agents new tools for providing a great customer experience.

View Contact Center & Customer Experience Sessions

Sponsored by:

Track Chair

Sheila McGee-Smith

President & Principal Analyst, McGee-Smith Analytics

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