Hear from some of the brightest industry thought leaders as they discuss the latest trends and groundbreaking shifts in the unified communications and collaboration space. General Sessions also take place on the Enterprise Connect Keynote Stage, and are open to attendees with any paid Conference pass, as well as to Expo Plus pass holders.
Tuesday, March 19 | 10:00 - 10:30 AM
Lori Wright, General Manager, Microsoft 365
Lori Wright is General Manager of Microsoft 365. Lori’s portfolio includes all of Office 365 Collaboration Apps including Microsoft Teams, Outlook, Yammer and Skype. Lori is passionate about creating a culture of purpose, transparency and balance on her own team – living out the mission of the products.
Lori developed her business expertise through previous executive roles including Chief Marketing Officer at BlueJeans Network and Chief Marketing Officer at TIBCO. Before joining TIBCO, she served as vice president at Symantec overseeing worldwide e-commerce sales of Norton software. Lori held executive positions within Symantec's Cloud and Enterprise divisions over her 11-year tenure including the acquisition of VERITAS by Symantec.
Lori started her career at Walt Disney World Co. in marketing and sales and holds a B.A. in Business from the University of Central Florida.
Tuesday, March 19 | 11:30 AM - 12:00 PM
Pasquale DeMaio, General Manager, Amazon Connect
Pasquale is the General Manager of Amazon Connect, a self-service, cloud-based contact center based on the same technology used by Amazon customer service associates around the world to power millions of customer conversations. Two years ago Pasquale led the effort to bring Amazon Connect from an Amazon-wide customer service tool to a publicly available Service from AWS. He has 20 years of experience in delivering world-class b2b and b2c products. Prior to Amazon Connect, Pasquale has worked on machine learning, augmented reality, maps, and mobile. His specialties include customer experience, user experience, and technology innovation.
Wednesday, March 20 | 10:00 - 10:30 AM
Amy Chang, SVP, Collaboration Technology Group, Cisco
Amy serves on the board of directors for Procter & Gamble, and has previously served on the boards of Cisco, Splunk and Informatica. Post-acquisition of her startup, Accompany, by Cisco, she is now leading Cisco's Collaboration business, which includes the WebEx suite of products, telepresence hardware and software, and unified communications. Accompany was a relationship intelligence platform for professionals which served Fortune 500 financial and professional services clients on their people and company data needs.
Prior to Accompany, Amy was at Google, where she led the teams for Google Analytics, Website Optimizer, Trends, and multichannel attribution for over 7 years, growing Google Analytics to serve over 80% of the entire web. She previously led product for the paid search and affiliates channels at eBay, as well as worked in the semiconductor and software industries at McKinsey. She started her career in hardware with Intel, AMD and Motorola.
She serves as an advisor to Hubspot, Optimizely, BloomReach, Origami Logic and Datorama. She holds a BS in Electrical Engineering with a hardware subspecialty and an MS in Electrical Engineering with a network systems subspecialty, both from Stanford University.
Wednesday, March 20 | 11:30 AM - 12:00 PM
Rany Ng, Director of Product Management, Google
Communications & Collaboration: What’s the Way Forward?
Communications is no longer an IT silo, but rather a software capability easily consumable from the cloud and ready for integration within business applications and processes. At the same time, communications and collaboration platforms are gaining in strategic importance, becoming centralized hubs for getting work done. Finally, modern communications and collaboration capabilities are essential for companies seeking to achieve highly sought improvements in customer experience and employee productivity, and can be critical enablers for digital transformation.
This session will give you a strategic view of where the communications industry is headed, and what the terms “communications” and “collaboration” are likely to mean in the digital future. You’ll come away better able to understand the course your enterprise should set in order to ensure your communications systems provide real value to the business going forward.
Monday, March 18 | 11:15 AM - 12:00 PM
Empowering Your Organization for a Developer-Focused Future
As communications and collaboration technologies become increasingly software-centric, many enterprise IT executives find themselves in a quandary. They must build multidisciplinary teams of IT professionals who not only understand the ins and outs of real-time communications applications and infrastructure, but also know how to leverage communications APIs for advancing the enterprise’s Digital Transformation goals. This often means breaking down traditional barriers between distinct IT disciplines, mindsets, and cultures. At the same time, the rise of communications APIs and learning tools for new programmers are empowering business units to meet their own needs -- whether that’s adding click-to-call functionality to an existing business process or creating an app from scratch to address a new business requirement.
In this panel discussion, learn from enterprise IT professionals who have addressed such challenges within their communications and collaboration organizations, and are successfully leading their staffs and users into a developer-focused future.
Tuesday, March 19 | 9:15 – 9:55 AM
Enterprise Summit: Planning for a Future of Constant Change
The enterprise communications/collaboration environment is changing so rapidly that at times it may seem impossible to keep up. How can you create a strategic plan for your technology systems when new functionality is constantly emerging, and technology enablers like the cloud and AI are continually changing the shape of the marketplace? How do you make sure you really understand what your end users and customers need from your enterprise communications systems—and then deliver these capabilities while remaining agile enough to respond when the requirements change again?
To open our Tuesday General Session program, we’ll continue the Enterprise Connect tradition of assembling a panel of enterprise IT decision makers and posing such questions to them. You’ll hear firsthand how your peers are navigating the evolving landscape; learn which technologies they consider immature, which are overhyped, and which are ripe for deployment in enterprise environments. They’ll also share their biggest near-term challenges, as well as how they’re addressing those. You’ll come away from this spirited exchange with fresh ideas and authoritative perspectives about where the industry and its technologies, services, and vendors stand today; where we may be headed; and how you can keep up with such a dynamic environment.
Wednesday, March 20 | 10:45 – 11:25 AM
Why Customer Engagement Is Leading the Enterprise Communications Conversation
The goal of digital transformation is elusive, with a constantly changing definition of success. But leading companies are finding that focusing efforts -- and budgets -- on continually improving the customer experience can drive measurable returns. Increasingly, this means breaking down the barriers between the contact center and the business, all with an eye on delivering the best possible results for any customer engagement.
In this session, executives from leading contact center vendors will discuss the key decisions facing enterprises as they strive to craft the ideal technology strategy for optimizing customer engagement. The convergence of contact center, UC, and CRM, all evolving with artificial intelligence, will be at the heart of the debate among leaders from the different sectors of the industry: traditional UC/contact center players, pure-play contact center companies, and the new, developer-led approach.