Hear from some of the brightest industry thought leaders as they discuss the latest trends and groundbreaking shifts in the unified communications and collaboration space. General Sessions also take place on the Enterprise Connect Keynote Stage, and are open to attendees with any paid Conference pass, as well as to Expo Plus pass holders.


Tuesday, March 19 | 10:00 - 10:30 AM

Lori Wright, General Manager, Microsoft 365

Lori Wright is General Manager of Microsoft 365. Lori’s portfolio includes all of Office 365 Collaboration Apps including Microsoft Teams, Outlook, Yammer and Skype. Lori is passionate about creating a culture of purpose, transparency and balance on her own team – living out the mission of the products.
Lori developed her business expertise through previous executive roles including Chief Marketing Officer at BlueJeans Network and Chief Marketing Officer at TIBCO. Before joining TIBCO, she served as vice president at Symantec overseeing worldwide e-commerce sales of Norton software. Lori held executive positions within Symantec's Cloud and Enterprise divisions over her 11-year tenure including the acquisition of VERITAS by Symantec.

Lori started her career at Walt Disney World Co. in marketing and sales and holds a B.A. in Business from the University of Central Florida.

Tuesday, March 19 | 11:30 AM - 12:00 PM

Pasquale DeMaio, General Manager, Amazon Connect

Pasquale is the General Manager of Amazon Connect, a self-service, cloud-based contact center based on the same technology used by Amazon customer service associates around the world to power millions of customer conversations.  Two years ago Pasquale led the effort to bring Amazon Connect from an Amazon-wide customer service tool to a publicly available Service from AWS.  He has 20 years of experience in delivering world-class b2b and b2c products. Prior to Amazon Connect, Pasquale has worked on machine learning, augmented reality, maps, and mobile. His specialties include customer experience, user experience, and technology innovation.

Wednesday, March 20 | 10:00 - 10:30 AM

Amy Chang, SVP, Collaboration Technology Group, Cisco

Amy serves on the board of directors for Procter & Gamble, and has previously served on the boards of Cisco, Splunk and Informatica.  Post-acquisition of her startup, Accompany, by Cisco, she is now leading Cisco's Collaboration business, which includes the WebEx suite of products, telepresence hardware and software, and unified communications.  Accompany was a relationship intelligence platform for professionals which served Fortune 500 financial and professional services clients on their people and company data needs.

Prior to Accompany, Amy was at Google, where she led the teams for Google Analytics, Website Optimizer, Trends, and multichannel attribution for over 7 years, growing Google Analytics to serve over 80% of the entire web.  She previously led product for the paid search and affiliates channels at eBay, as well as worked in the semiconductor and software industries at McKinsey.  She started her career in hardware with Intel, AMD and Motorola.

She serves as an advisor to Hubspot, Optimizely, BloomReach, Origami Logic and Datorama. She holds a BS in Electrical Engineering with a hardware subspecialty and an MS in Electrical Engineering with a network systems subspecialty, both from Stanford University.


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