COVERAGE

Visit Nectar at Enterprise Connect March 18 to 21 at exhibit booth #927 and learn more about the new Nectar 10 next-generation monitoring platform. Nectar 10 is the industry’s most powerful and easy-to-use multi-vendor reporting, monitoring and diagnostics tools. Purpose-built for voice, video and real-time collaboration, Nectar 10 is designed for the cloud era with best-in-breed support for hybrid, premise and cloud-based environments.

The wave of Enterprise Connect 2019 news updates keeps coming with the announcement from Avaya that it will be accelerating integration with Google Cloud to further enhance customer experience with the use of artificial intelligence, AI, technology.

This week during Enterprise Connect 2019 it has announced the imminent release of its own, internally developed, Workforce Management, or WFM platform. Following its usual cloud native structure, developed with a full microservices architecture, the solution will integrate fully with its Contact Centre as a Service solution. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits.

The world’s biggest unified communications and collaboration event, Enterprise Connect, starts today in Orlando, Florida. Let’s look ahead to see what’s on the horizon for this year’s show.

As Enterprise Connect opens, Ray Watson, Vice President of Innovation at Masergy, joins Telecom Reseller to discuss Masergy’s Enterprise Connect announcements surrounding their Cloud Contact Center platform. These announcements include a new, AI-driven Intelligent Virtual Agent voice assistant and their success and global premier partnership with Cisco for its Customer Journey Platform.

The news about Poly and Jabra were unveiled at the Enterprise Connect conference taking place this week in Orlando.

Don't expect the Plantronics name to disappear immediately, however. At the Enterprise Connect 2019 conference, Poly is unveiling new products and services.

The start of Enterprise Connect 2019 has provided the perfect platform for Plantronics and Polycom to unveil their new identity to the world, meet Poly. Plantronics made the announcement, that it would be acquiring Polycom for around $2 billion, at the end of March 2018, and now a year on the relaunch takes centre stage.

Plantronics, which acquired Polycom last summer, has rebranded as Poly, a decision made after weighing the strengths of the two existing company names. The rebranding was announced during the start of this week’s Enterprise Connect 2019 conference. The company also is unveiling new products and services.

In addition to launching the new name and image of the company, Poly also took the opportunity to launch some new products and versions of products. Starting March 18 at Enterprise Connect 2019 in Orlando, Fla., Poly introduced the following new products and services