Coverage

  • No Jitter
    March 11, 2019
    AI can make agents better, smarter, and ultimately more human, which is better for customers than yelling into their phones at a machine to find them a real person with whom to talk. You’ll surely hear more on AI in the contact center at Enterprise Connect 2019, kicking off on Monday, March 18, in Orlando, Fla.
  • No Jitter
    March 1, 2019
    This comment really struck a chord with me, and encompasses one of the big reasons I’m excited that we’re putting a spotlight on women at the upcoming Enterprise Connect Orlando conference and exhibition. If you can’t be what you can’t see, then let’s get some women IT professionals front and center!
  • TechTarget
    February 28, 2019
    A LogMeIn representative said the company would unveil "a new UCC brand" at Enterprise Connect, but the company declined to comment further, saying it had not finalized the upcoming announcement.
  • Cio.au
    February 28, 2019
    Maybe you're looking to stay on top of emerging trends in your industry, or get a read on what your customers are excited about. Perhaps you're actively networking for customers, vendors or even a new job. Or you might simply be looking to gather with your peers in more informal surroundings.
  • No Jitter
    February 27, 2019
    Slaymaker will be on hand at Enterprise Connect 2019, taking place the week of March 18 in Orlando, Fla., to share his best practices for securing UC. If you’re attending EC19 and security is top of mind for you (isn’t it always?), you might sit in on his session, which takes place on opening day at 9:00 a.m. in Sun B.
  • No Jitter
    February 6, 2019
    And 8x8 doesn’t intend for its speech analytics capabilities to be limited to contact center conversations, Keough noted. In a heads-up to some of what 8x8 has planned for our Enterprise Connect conference and expo, coming the week of March 18 in Orlando, Fla., she said it will be announcing speech analytics for UC, too, broadening the scope of data available for providing customer insight.
  • UC Today
    February 1, 2019
    By the time March rolls around each year, the innovations in Unified Comms are usually arriving thick and fast. With so much demand and transformation in the marketplace right now, it’s thrilling to see what the world’s leading vendors have to offer in everything from customer contact to agent experience.
  • TechTarget
    January 3, 2019
    Industry observers are eagerly awaiting a planned keynote at the Enterprise Connect conference by the collaboration group's new senior vice president, Amy Chang, in March. Chang, who is new to the unified communications and collaboration industry, has yet to speak publicly about her vision for the division.
  • No Jitter
    December 26, 2018
    As Enterprise Connect GM Eric Krapf shared on his weekly “Keeping Up with EC” event blog, we’ve revamped the Best of Enterprise Connect Award process with the aim of being able to recognize achievement in a variety of product categories.
  • No Jitter
    April 27, 2018
    If you made it to the show floor at Enterprise Connect 2018, then you saw "the truck." It visually overshadowed almost everything else in the exhibit hall -- and that was the point. ZaiLab used the truck to bring attention to a new contact center company from Cape Town, South Africa, launching this year in North America.

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No Jitter is your trusted daily source for industry news and analysis! Here are just some of the latest articles and posts from No Jitter authors regarding enterprise communications and collaboration.