Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Late last year, for the third year in a row, No Jitter surveyed its enterprise end user audience about their jobs -- what they do, how much they earn, where their careers are headed, and what they think of it all. You can get a quick click-through summary in this No Jitter slide show.

One thing that the survey results reinforce is the depth and diversity of the skill set that enterprise communications professionals bring to their jobs. Among respondents whose primarily responsibility is communications, the top area of technology experience is, naturally, “telecommunications.” But I was struck by the fact that just 72% of our communications folks had a telecom background. It wasn’t so long ago that telecommunications was the job -- and the industry. Now more than a quarter of those doing communications don’t come from what we might think of as a “traditional” background.

What’s more, the experience they possess runs the gamut. It’s probably not too surprising that the second-most-common area of experience is IP networking (55%), but check this out: Almost half (41%) have experience with videoconferencing, which I think says a lot about where this industry is heading.

Other responses on this question are equally telling. As my colleague Beth Schultz writes in the No Jitter slideshow, “One-third of these respondents indicated they are knowledgeable in audio/visual systems and datacenter management/networking, while 28% have some experience in mobility and application development. One-quarter of respondents are versed in IT security.”

Another encouraging data point comes from the question on which job skills our respondents consider most important for career advancement. Ranking first, unsurprisingly, is the skill that for most IT people probably represents the essence of the job: “Ability to respond quickly and effectively to emergencies and urgent needs.” But other skills that garnered a response rate of more than 50% included “customer service,” “ability to work well with line-of-business managers,” and “strategic planning” -- indicating that communications professionals recognize some of the critical new realities of a changing enterprise technology environment.

The slideshow contains a ton of other great data, including the technologies that communications folks consider most important to their jobs today, and what our respondents think about emerging technologies like artificial intelligence (AI) and Internet of Things (IoT) -- as well as the always-interesting subject of salaries. In addition to this slideshow, we’ve got a whitepaper that takes a deep dive into how communications professionals’ responses to many of our survey questions compare with their counterparts from other areas of IT. 

The survey gives us an interesting picture of what our audience looks like in the abstract. But the really fun part is getting to meet the individuals who are really doing the work in companies all across North America and the world, when they gather at the Gaylord Palms hotel for Enterprise Connect. Really, the best thing about Enterprise Connect is just getting to engage with other people who think about this stuff all day long, and whose livelihoods depend on it. I tell my team that our attendees are just like us: They’re nice people who care about doing their jobs well.

I hope we’ll see you at Enterprise Connect Orlando 2018, taking place March 12 to 15. Like our survey, EC18 is all about you and your career. You can register here, and now’s a great time to do it: Our Advance Rate, the lowest rate we offer, expires on Friday, January 12.