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If you’re an enterprise IT/communications decision-maker, it’s generally been true that disruption in the industry and its technology is good for your career, if somewhat risky. Where there’s upheaval in the technologies that end users require and IT must supply, there’s a need for your expertise. The risky part comes in making sure you don’t make too big of a bet on a technology that’s not ready for prime time, or a vendor that’s not equipped for the long haul.

Last week I wrote about the chaos that communications decision-makers have to deal with in much of the enterprise collaboration space. Here’s another set of data, from a 2018 study by IHS Markit. As of last year, voice still topped the list of enterprise communications tools, with 90% of enterprise respondents saying they use voice systems. The next-closest tools were email at 88% and IM at 81%. Videoconferencing was down at 75%, and team collaboration at 65%.

But when respondents were asked what tools they expected to be using in 2019, the picture suddenly looked very different. Voice remained the top choice at 90%, but just barely. Second place was basically a tie between… almost everything else. Email and videoconferencing were both at 88%, followed closely by IM and Web conferencing at 86% and team collaboration at 85%.

So the job of an enterprise communications professional in 2019 is increasingly about providing every possible communications application to every end user, and then letting the end user decide what to use, when, and how. Given the divergent generations of technology (and end users) being supported, it seems unlikely that this will ever add up to a single-platform solution that meets all of these needs for all of these users. That means your future will likely involve familiarizing yourself with an ever-expanding set of vendors offering myriad different variations on the set of multiple technologies you’re charged with delivering.

In other words, your job is more complex than ever, and it’s changing fast. And that’s just from the perspective of industry developments. There are also the issues around how enterprise organizations are changing internally, how responsibilities are shifting—and last but definitely not least, what the trends are for salary.

The team at Enterprise Connect would like to see how things look from your perspective, and that’s why I’d encourage enterprise IT/communications decision-makers to take our annual Career & Salary Survey. We’ve been running this survey for the past several years, and it’s always one of our most-anticipated items. You can see some results from last year’s survey here and download a whitepaper with more detailed information. We’ll be running this year’s survey during October and expect to publish the results in November.

So if you’re curious about how your job profile—and your salary—stack up against your peers (and who isn’t?), we’ll have the freshest information and insight for you. Stay tuned.

Eric Krapf
GM & Program Co-Chair Enterprise Connect & WorkSpace Connect
Publisher, No Jitter

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