When we survey our attendees at the conclusion of Enterprise Connect, one of the questions we always ask is, “Which [technology] areas do you see as playing a more important role in your business in the next 12 months?” This past year, the number one answer was a technology we hadn’t even put on the list the year before: Team Collaboration.
Now the results of our just-completed No Jitter Research survey on Team Collaboration are helping to fill out the picture when it comes to this fast-growing technology. No Jitter Editor Beth Schultz has posted more than a dozen slides showing some of the key stats from the survey. Check out the link for the details, but the bottom line is that IT/communications decision-makers expect this technology to keep growing in adoption and importance.
One statistic in particular caught my eye. More than two-thirds of our respondents—69% to be exact—said they expect Team Collaboration tools to supplement legacy Unified Communications & Collaboration (UC&C) tools; in contrast, just 26% expect Team Collab tools to replace UC&C.
This is definitely the realistic perspective to take. We all know that few technologies ever fully go away, and that we generally overestimate how quickly one technology will replace another. Even an aggressively-planned transition can take multiple years at a large, globally dispersed, constantly changing enterprise.
Which means these findings paint a picture of an enterprise environment that’s likely to be anything but unified or standardized. Add to the above statistic another response: Among those with Team Collab apps in use, 61% have three or more different such applications, and 91% have at least two. And the environment has actually grown slightly more heterogeneous since last year’s survey: In 2017, 60% of respondents reported their enterprises using three or more Team Collab apps, while 85% had at least two.
So that’s what the picture is likely to look like at a large, multinational enterprise: A multi-generational, multi-vendor environment that’s in various stages of migrating from simple UC tools and interfaces like IM to more complicated, integration- and feature-rich applications like Slack and the Teams twins from Microsoft and Cisco. I’m not sure we really even know yet what all of the implications are for this emerging world, but our Team Collaboration survey addresses some of the challenges any deployment must confront: security, management, and licensing, among others. We’ll also be building on our Team Collaboration Track at Enterprise Connect 2019, for which (I can’t believe I’m writing this) we’re about to launch program planning in a couple of weeks.
We’d love to know what your experiences are as you start to roll out Team Collaboration at the enterprise level. Drop me a note if you’ve got a success story or a tale of woe.