Connecting with Microsoft Teams: Direct Routing
Thursday, January 21, 2021
If your enterprise is considering implementing Microsoft Teams Direct Routing as part of your telephony strategy in 2021, you probably have questions about just how to implement this “bring your own carrier” approach—and we’ve got answers.
Enterprise Connect will present a virtual summit on January 21, 2021, featuring in-depth information on Direct Routing, with a series of information-packed presentations.
Kevin Kieller, Co-Founder, enableUC
Opening Session: Keynote
12:00 PM – 12:30 PM ET / 9:00 AM – 9:30 AM PT
If your enterprise is considering migrating telephony to Microsoft Teams, what’s the best way to connect Microsoft Phone System with the PSTN? For many organizations, the answer will be Direct Routing, which lets you “bring your own carrier” to Teams telephony, promising economical connectivity that fits with your current PSTN strategy and contracts. But how exactly can you make Direct Routing work best for you? What are the technology challenges? How do you select the right service provider, and what do you do if you already have existing contracts in place for SIP trunking? Join a leading independent expert who will walk you through the major issues, challenges, and solutions.
You Will Learn:
- How to implement Direct Routing in the context of a migration from premises-based telephony to cloud-based or hybrid using Microsoft Phone System
- The potential role of session border controllers (SBCs) in a Direct Routing migration
- How to integrate contact centers, E911, and other business-critical functions within a migration to Direct Routing
- What systems administration and management issues you must be aware of when considering Direct Routing
Elevating Microsoft Teams with Enterprise-Grade PBX
1:00 PM – 1:30 PM ET / 10:00 AM – 10:30 AM PT
Microsoft Teams usage for collaboration continues to rise as the world settles into the new normal of working from anywhere. But when it comes to business communications, Phone remains a top enterprise need, which is why businesses are looking to integrate reliable enterprise-grade cloud PBX functionality into Teams. Join us to hear from Will Moxley, Chief Product Officer and Senior Vice President at RingCentral, and David Lee, Vice President of Product at RingCentral, on how to navigate Direct Routing and unleash the full potential of market leading enterprise-grade communications to your business.
William (Will) Moxley - Chief Product Officer and Senior Vice President
David Lee – Vice President of Platform Products
Protect IT Investments: How Direct Routing Enables Enterprise Grade Calling on Existing Microsoft Teams Environments
2:45 PM – 3:15 PM ET / 11:45 AM – 12:15 PM PT
The trend of “work anywhere” is not going away anytime soon - if ever. In fact, a remote or a hybrid work environment may be a permanent trend in our new reality, forcing accelerated investment in digital technology to enable and enhance remote-work environments. Yet, customers still expect the same level of service as pre-pandemic days. Many organizations are using Microsoft Teams to consolidate their communications and collaboration apps such as calling, messaging, video and chat to accommodate these changes in the (virtual) workplace. In this webinar, Alex Gruber, VP of Product Management at Vonage will discuss how Vonage applications and direct routing capabilities integrate seamlessly with Microsoft Teams, building on customers’ existing investment in the Microsoft ecosystem by providing high quality, enterprise grade calling with no down time to bring voice services or port existing telephone numbers.
You will learn:
- How cloud based PBX systems offer premium calling features to enhance the Microsoft Teams experience
- How SMS and MMS provides employees and customers more options to collaborate
- How integrations with CRMs and contact centers deliver customer data faster to improve the customer experience
- How direct routing enables work flexibility and productivity with fewer apps
Moderator: Kevin Kieller, Co-founder, enableUC
Speaker: Alex Gruber, VP, Product Management, Vonage
Closing Session Panel
4:15 PM – 5:00 PM ET / 1:15 PM – 2:00 PM PT
To conclude our day, join independent expert Kevin Kieller as he discusses the major issues around Direct Routing with a panel of subject matter experts from technology providers offering solutions in this area. This product-neutral conversation will cover the major issues such as migration strategies, management challenges, service provider contracting strategies, and more. You’ll come away with a multi-faceted perspective that you can use to pursue additional information and start mapping out your Direct Routing implementation strategy.