Connecting with Microsoft Teams: Using Teams As Your Phone System
Wednesday, April 14, 2021
Microsoft Teams is gaining high acceptance in enterprises across all sizes and vertical industries. But turning acceptance into effective implementation and productive user adoption may not always be straightforward.
To help enterprise IT/communications professionals get the most out of their Microsoft Teams implementations, Enterprise Connect will present a series of information-filled programs to provide detailed advice and real-world strategies and tactics as enterprises roll out Microsoft Teams throughout 2021.
These summits will also help connect enterprise buyers with the Microsoft ecosystem partners that can help them make their Teams rollouts a success.
Kevin Kieller, Co-Founder, enableUC
Opening Keynote: Microsoft Teams and Telephony
12:00 PM – 12:30 PM ET / 9:00 AM – 9:30 AM PT
Even as enterprises ramped up their Teams rollouts in response to the pandemic, many retained their legacy telephony systems, as they prioritized addressing the new work-from-home needs. With Teams collaboration and video now significantly rolled out, it’s time to re-examine your telephony needs and explore whether to bring these into Teams as well, or seek other new alternatives. In this session, Microsoft Teams expert Kevin Kieller will discuss how the pandemic has changed enterprises’ approach to telephony; where your enterprise may still need telephony; which legacy telephony features you still need (and which you may not); and how to plan a migration from premises PBXs or early-generation UCaaS toward a telephony system that meets your needs going forward.
BEYOND VOICE: Make your Teams investment smarter for the new modern workplace
1:00 PM – 1:30 PM ET / 10:00 AM – 10:30 AM PT
In today’s virtual environment, businesses need to ensure employee productivity to address the universal shift to remote work. To address this need, organizations have turned to productivity tools and business applications like Microsoft Teams to help bridge the gap between employees who may be spread across locations around the world. In fact, a late 2020 study revealed that between May and October of 2020, Teams usage spiked by 40 million.
Built for remote work, Teams helps to connect distributed workers through enterprise grade voice and calling features. But in an increasingly digital and virtual world, businesses are looking beyond voice, for solutions that will integrate with their Microsoft investment and bring value added features like SMS, MMS, AI, and customer engagement to enhance productivity and collaboration for the new modern workplace.
In this fireside chat, Vonage VP of Product Management Alex Gruber will join enableUC Co-Founder Kevin Kieller to discuss how businesses’ needs have changed in the last year, driving continued investment in their Microsoft ecosystem, as well as unified communications solutions that integrate seamlessly with this investment - augmenting existing applications with robust omnichannel and AI capabilities that empower businesses to do what is next and stay ahead.
5 steps to making your Microsoft Teams Calling migration a success
2:00 PM – 2:30 PM ET / 11:00 AM – 11:30 PM PT
Many enterprises now use Microsoft Teams for improved collaboration. And an increasing number are adding Microsoft Teams Calling, allowing users to make and receive phone calls from their PC, smartphone or Teams-compatible device. Organizations can then get rid of their legacy on-premises PBX solutions, eliminating complexity and cost.
Deploying Microsoft Teams Calling can be relatively straightforward. But it’s not without risk, and IT teams must get the detail right for a successful roll-out. Users must feel comfortable with the new technology, and it needs to work perfectly from day one. Business phones are mission-critical – there’s simply no margin for error.
In this session, you’ll learn the 5 key steps to a successful implementation. We’ll share some best practices and common pitfalls. And you can ask our expert questions that may help you decide if Microsoft Teams Calling is right for your business.
We will cover:
- An introduction to Microsoft Teams Calling
- Different ways to provide PSTN connectivity to users
- Preparing your corporate network for Teams Calling
- Importance of a Teams Certified Device Strategy
- Successful implementation planning with real-life examples
Enabling voice in Teams through Operators
3:00 PM - 3:30 PM ET / 12:00 PM - 12:30 PM PT
Are you planning or evaluating to integrate voice in Teams while leveraging the operator of your choice?
If yes, this session is for you! We will be discussing our vision and plan for evolving the integration for our voice services in Teams through operators. We will mainly focus on Operator Connect, but also cover improvements in our Direct Routing product as well such as new certified SBC vendors and our recently released survivable branch appliance (SBA) capability.
Closing Session Panel
4:15 PM – 5:00 PM ET / 1:15 PM – 2:00 PM PT
To conclude our day, join independent expert Kevin Kieller as he discusses telephony in a Teams context with a panel of subject matter experts from technology providers offering solutions in this area. This conversation will cover major issues including: Whether a telephony system is still a requirement; how to evaluate your enterprise’s telephony needs; how to decide which telephony service or system is right for your next generation; and how to plan a migration. You’ll come away with a range of views and information that will help you make the right decisions about the future of telephony in your enterprise.