Enterprise Connect

Enterprise Connect provides the comprehensive analysis and in-depth sessions you need, covering Unified Communications, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more.

News & Analysis

Genesys Unveils New Customer Engagement Model

May 22, 2017
By Michelle Burbick
New G-Nine customer success model brings in AI, bots, IoT, asynchronous mes... More »

How Symphony Is Validating Ubiquity of IP Messaging, WebRTC

May 22, 2017
By Tsahi Levent -Levi
Resistance is futile.

Cisco on AI: The 'Future of Collaboration'

May 21, 2017
By Michelle Burbick
With new Cognitive Collaboration group, Cisco deepens its commitment to giv... More »

Designing a Voice User Interface

May 19, 2017
By Gary Audin
An expert discusses the factors involved in creating voice user interfaces.


Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterprise communications and collaboration in 2020?

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