Enterprise Connect

Enterprise Connect provides the comprehensive analysis and in-depth sessions you need, covering Unified Communications, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more.

News & Analysis

Pick the Right Battle: Robocalls Over Net Neutrality

April 25, 2017
By Michael Finneran
At issue is a universally intrusive annoyance to virtually everyone with a... More »

Debunking Amazon Connect's Competitive Threat

April 25, 2017
By Zeus Kerravala
Given the massive size and scale of AWS, its contact center service certainly... More »

Customer Experience Isn't a Metric, So What Should You Measure?

April 24, 2017
By Mayur Anadkat
Metrics make the world go round. Don't just use vague jargon to define your ma... More »

5 Trends Fundamentally Reshaping UC&C

April 24, 2017
By Irwin Lazar
Unified communications and collaboration is rapidly transforming; IT leaders nee... More »

Podcasts

Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterprise communications and collaboration in 2020?
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.

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