Monday, March 18, 2013 - Thursday, March 21, 2013
|Monday, March 18|
Tutorial: Intro to WebRTC - Location: Osceola 5
WebRTC is so new that few have any real-world experience with it. So we’ll begin with a tutorial that will give you a grounding in the technical aspects of WebRTC: What, exactly is it? How does…
Speaker - Cullen Jennings, Distinguished Engineer, Cisco
Dr. Cullen Jennings is a Fellow in the Collaboration Technology Group at Cisco. He is responsible for setting the technical direction for the next generation of Cisco's communication and collaboration products, including VoIP, SIP, security and peer-to-peer technologies. Cullen also participates in Cisco's development efforts for the Internet of Things.
Cullen's current focus is on moving voice and video communications into the cloud, so that they become an integrated part of Web applications and can be used in everything from business process software to collaboration applications and games. This involves smoothly integrating a number of technologies ranging from HTML5 to highly scalable cloud services and federated authentication. Previously, Cullen played a key role in developing Cisco's technical strategy in voice/video security, media quality, NAT traversal, and peer-to-peer services.
Cullen currently serves as Co-Chair of the IETF RTCWeb working group and is co-editor for the WebRTC specification at W3C. He also chairs the IETF codec working group. Cullen has authored over 14 industry standards and over 45 patents, and is an author of Practical VoIP, published by O'Reilly. He is a frequent speaker on the topics of VoIP, security, and the web.
Cullen came to Cisco from Vovida Networks, which developed the premier open source toolkit for VoIP. Prior to Vovida, he worked in the design and implementation of air traffic control systems. He holds a PhD from the University of British Columbia in computer vision. A long time sailor and snowboarder, lately he has been learning to kitesurf.
Speaker - Jan Linden, Senior Product Manager, Google
Building a UC & Collaboration Roadmap - Location: Sun C
The enterprise collaboration landscape is changing. Driven by the need to connect disparate workers, partners and even customers, enterprises are quickly adopting tools such as unified communications,…
Speaker - Robin Gareiss, Executive Vice President, Nemertes Research
Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research projects and direction, conducts strategic seminars, develops cost models, and advises leading enterprises, vendors, and carriers. She currently serves as chief financial officer, as well.
Contact Center Market Update & Exec Forum - Location: Osceola 1
In this session, the industry’s leading contact center analyst will give an overview of market shares and technology trends within the contact center vendor landscape. She will then lead a discu…
Panelist - Chris Botting, Senior Director Product Management, Cisco
Christopher G. Botting is the Sr. Director of Product Management for Cisco's Collaboration Business Applications Business Unit. In this capacity, Mr. Botting is responsible for Cisco's contact center product strategy and all aspects of bringing the company's contact center solutions to market. Previously, Mr. Botting was the Director of Business Development for Cisco's Voice Technology Group, leading world-wide business development and field engagement activities. Prior to joining Cisco, Mr. Botting was most recently the Vice President of Marketing and co-founder of PakNetX Corporation. Previously, Mr. Botting was the Marketing Manager of Multimedia Call Centers for MultiLink, Inc.; National Marketing Director for L.M. Ericsson; and a Senior Product Marketing Manager at Northern Telecom. Mr. Botting started his career at Motorola.
Mr. Botting holds a B.S. in Electrical Engineering (1983) from Grove City College, a M.S. in Electrical and Computer Engineering (1989) from North Carolina State University, and a MBA (1991) from the Fuqua School of Business, Duke University.
Panelist - Mark de la Vega, Vice President & General Manager Contact Center Business Unit, Avaya
Mark de la Vega is vice president and general manager of Avaya’s Worldwide Contact Center Business, and is responsible for Avaya’s contact center technology direction, driving innovation in customer care technology and accelerating Avaya’s endeavors in the Contact Center as a Service (CCaaS) Cloud delivery model.
Mark brings industry and executive leadership experience to this position, gathered from his tenure at large technology companies such as Cisco Systems, Bay Networks, Nortel Networks, Teletech and Amdocs. Most recently, he led a Cloud Services Practice focused on SFDC’s Service Cloud at a boutique systems integrator. Prior to that, Mark served as SVP of Products and Technologies at Rainmaker Systems where he launched the company’s first cloud based ecommerce offering. Mark served as EVP and GM of Teletech’s On-Demand Business Unit, where he led their initial B2C entry into Contact Center Cloud based offerings. He started his career at British Telecom, managing various facets of information technology as well as worldwide software, sales, alliances, customer support, and product organizations.
Mark holds a B.S. in Business Administration with a major in Marketing & minor in Economics from San Jose State University.
Panelist - Chris Koziol, President and GM, Interaction Management, Aspect
Chris Koziol brings more than 25 years of experience managing and directing high-growth, mature and start-up technology companies to his role as General Manager of Aspect’s Interaction Management division. Chris brings focus and cross-functional experience to this role, ensuring alignment of solution and high priority company initiatives.
Before joining the Aspect team, Chris was Chief Operating Officer at JDA Software Group where he directed all functions and developed strategies governing sales, services, product development and marketing organizations. He has also held positions at Mission Advisors, LLC and Microage, Inc./Pinacor in leadership roles.
Chris is a graduate of the Harvard Business School’s Program for Management Development. He also holds a Bachelor of Science, Business Administration – Marketing, from the University of Arizona. Chris has also completed executive education sessions in e-commerce and IT strategy from Massachusetts Institute of Technology, quality improvement program from the Phillip Crosby Quality Institute, strategic negotiation skills program from the Bay Group, Int’l and general management from the IBM/Harvard Business School President’s Institute.
Panelist - Joe Staples, Chief Marketing Officer, Interactive Intelligence
JOSEPH A. STAPLES serves as chief marketing officer for Interactive Intelligence. He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines. Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education.
Panelist - Keith Pearce, VP Solution Marketing, Genesys
With over sixteen years of experience working in high-tech, Keith Pearce has worked extensively in new and emerging Customer Service technology markets in both the North American and European markets. At Siemens, he helped orchestrate the migration strategy from legacy to advanced Communication products, starting in Sales and later in Marketing. At Nuance, he worked to build the initial commercial markets for Speech Recognition software.
Keith spent five years leading EMEA Marketing for Genesys’ former parent company Alcatel-Lucent Enterprise in Paris, France before moving to the US to lead Solution Marketing for Genesys. In his current role as Vice President of Solution Marketing, he is responsible for evolving the company’s product marketing approach to align with today’s customer needs for advanced Customer Service solutions. He draws on experience as a US Senate staffer and reporter.
Keith holds a BS in Journalism from the University of Florida (’94) and an MA in International Business from Georgetown University (’99). Keith’s tweets and blogs can be followed @pistolprce.
How to Keep Video from Blowing up Your Network - Location: Sun D
Everyone expects video traffic to continue to grow within the enterprise, but for those running the communications network, this trend is potentially dangerous: Especially in the case of ad hoc video …
Speaker - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Implementation Options for Unified Communications - Location: Sun B
Unified Communications continues to gain market momentum because it focuses a wide range of communications and collaboration capabilities on solving business problems – from cutting costs and im…
Speaker - Marty Parker, Principal Consultant, UniComm Consulting
Managing Mobility in a BYOD World - Location: Osceola A
Mobility is increasing in importance and organizations are just coming to grips with this new and challenging environment. We are seeing advances in mobile networks, devices, operating systems, and ap…
Speaker - Michael Finneran, Principal, dBrn Associates Inc
SIP Trunking: Who's Offering What? - Location: Sun A
SIP Trunking is the hottest technology trend in enterprise communications, but how do you procure the services and equipment to make it a success for your organization? This Deep Dive session will off…
Speaker/Moderator - David Rohde, Senior Consultant, TechCaliber Consulting LLC
David Rohde is a Senior Consultant at TC2 based in Washington, D.C. David conducts competitive procurements, rate reviews, and benchmarking projects. He has assisted retailers, insurance companies, hospitality firms, energy companies and others across a range of tranport and managed services solutions. David is also TC2's lead analyst on questions of telecommunications industry structure and strategic analysis. He specializes in analyzing the financial position of carriers, evaluating their stability and capability to invest in the technologies most important to enterprise users, and their competitive prospects in the wireless and wireline markets.
David became a TC2 consultant after serving as an enterprise data services analyst with the Yankee Group. For a number of years prior to that, he was a reporter, editor and columnist with Network World, where he originated the l"Eye on the Carriers" column, and among notable beats covered the maturation of frame relay and ATM services, developments in enterprise voice equipment, and the impact of Federal Communications Commission actions on enterprise networks. David is the author and host of the popular blog, TC2's David Rohde on Telecom, and is a regular speaker at Enterprise Connect and other industry conferences. He holds a Bachelor of Science in Journalism and Economics from Northwestern University.
Panelist - Alan Percy, Senior Director of Strategic Marketing for North America, AudioCodes
Alan Percy is Senior Director of Strategic Marketing for North America at AudioCodes, a leading provider of Voice over IP networking products and enabling technology. In this role, Alan manages the planning and execution of the North American market communications, social media and community development for AudioCodes. Alan is also responsible for developing and managing a number of strategic industry, consultant and analyst relationships. Alan is a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs including NoJitter.com
Panelist - Seamus Hourihan, Senior Vice President of Corporate Strategy, Acme Packet
Seamus Hourihan—who first coined the term “session border control”—leads the strategic planning process for Acme Packet, evaluating new markets and opportunities to expand the company’s business. He is a prolific speaker
on the conference and tradeshow circuit and is the author of several networking guidebooks and numerous articles. He has been recognized by Internet Telephony magazine as one of the “Top 100 Voices of IP Communications.” Seamus served as the company’s Senior Vice President of
Product Management and Marketing from 2001 to 2011.
He brings over 25 years of experience to Acme Packet in executive management, marketing, product management and business development roles at VoIP, IP networking, web infrastructure and computer companies. Seamus was VP of marketing for internetworking leader Wellfleet and, after its
merger with Synoptics, Bay Networks (now Nortel) for nearly seven years. During his tenure, annual revenue grew from $10 million to $2 billion and Inc. recognized Wellfleet as “America’s Fastest Growing Company” for two
Panelist - Ashish Jain, Director of Solutions Marketing, GENBAND
Panelist - Laura McDonald, Partner, LB3
Laura McDonald, a partner at Levine, Blaszak, Block & Boothby, LLP (LB3), has practiced in the area of telecom and technology for over 20 years. Ms. McDonald represents large enterprise users in a variety of telecom matters focusing on the negotiation of custom and complicated network service agreements. She provides artful advice and counseling as enterprise users transition technologies, including moving from POTs to SIP Trunking.
Ms. McDonald works closely with all members of the enterprise client team—legal, procurement, engineering, and operations—to enable clients to create comprehensive solutions and contracts, assess their needs and risks, and help streamline the procurement of telecom and data services. On an ongoing basis, she works with clients to strengthen their procurement processes, maximize their contract leverage, and identify risks that can reduce savings. She helps enterprises navigate the complex regulatory structure surrounding their transactions, and frequently speaks on demystifying the myths customers encounter in negotiations. Ms. McDonald has been instrumental in assisting enterprises in resolving disputes with carriers and, when necessary, arbitrating and
mediating disputes before the FCC and other forums.
Panelist - Thomas Dalrymple, Director, Global Voice Services Product Management, Verizon
Tom Dalrymple is the director of Global Voice Services Product Management for Verizon Enterprise Solutions. In this role, he leads the product management and development team responsible for Verizon’s expansive portfolio of domestic US and global VoIP services, local voice services, and voice long distance services.
Mr. Dalrymple is a veteran telecommunications industry professional with significant experience in marketing, product management, and new product development. His background includes product management of voice, VoIP, and data network services, managed services, networking equipment, application packaging, and core services.
Mr. Dalrymple holds a B.S. in Business Administration with a concentration in Finance from Bucknell University.
Panelist - John Vickroy, Senior Product Management, Cisco
Mr. Vickroy is the Senior Product Manager responsible for the Cisco Uniform Border Element (CUBE), including the product strategy for Session Border Controllers. Mr. Vickroy has been with Cisco for over 12 years, working in a variety of Product Management and Marketing positions involving both collaboration and traditional switching technologies. In earlier roles, Mr. Vickroy lead the launch of a variety of some of Cisco’s first products focused on Metro Ethernet Services. Mr. Vickroy holds a B.S. degree from Missouri University of Science & Technology and an M.B.A. from Cornell University.
Panelist - Rupesh Chokshi, Director, Product Management, AT&T
Rupesh Chokshi is responsible for bringing new technology, emerging services, and capabilities to the market place to meet Customer needs. He leads product management functions in AT&T’s Business Voice over IP (VoIP) Product Management organization. Business VoIP services offer economic benefits of network convergence by providing a fully managed Voice over IP communication solution that supports inbound and outbound calling, toll free, local, long distance, and international reach over integrated data networks.
Panelist - Rushal Patel, SBC Product Manager, Sonus
Rushal Patel is a Product Manager in the SBC Business Unit at Sonus Networks, Inc. He manages the planning and execution of SBC product strategy and roadmap for the Sonus SBC 1000 and Sonus SBC 2000. He is also responsible for developing and managing a number of strategic technology alliances and partner/customer relationships. Prior to this role, Rushal served as a Product Marketing Specialist at Network Equipment Technologies (NET). Before flourishing in the marketing and management role, Rushal spent six years in product development for various Voice and Next Generation Networking products for companies like NET, Genesys Labs (an Alcatel Company) and Wipro Technologies where he gained experience and expertise with SIP, Voice over IP and Unified Communications technologies. He holds a Bachelor of Engineering degree in Computers.
Panelist - Joe Schmidt, Project Director, TechCaliber Consulting, LLC
Panelist - Dimitri Kioukis, Manager, Converged Solutions Engineering, Sprint
Panelist - Steve Carter, Director, Product Management, XO Communications
Steve is responsible for the design, development and management of XO’s VoIP, SIP trunking and Hosted PBX services and is based out of Herndon, VA. Steve led the launch of XO’s SIP trunking services and his efforts helped XO win 2007, 2009 and 2010 Internet Telephony Product-of-the- Year Awards for both XO’s SIP and Enterprise SIP solutions. XO was also awarded the 2010 NGN Leadership Award for Enterprise SIP and the Internet Telephony 2012 Product of the Year Award for Hosted PBX. Steve’s expertise includes over 20 years of Product Development and Management in Wireless, Data, Telecom, and IP services.
WebRTC for the Enterprise: What Are Vendors Doing and Why? - Location: Osceola 5
Where does WebRTC stand in the real world of the enterprise today—and where is it headed in the next 24-36 months? How do your strategic vendors view WebRTC, and should you incorporate this emer…
Panelist - David Jodoin, Chief Innovation Officer, Thrupoint, Inc.
David Jodoin joined Thrupoint in May of 2010 and is responsible for Thrupoint’s CaféX Innovation Lab. The mandate of CaféX is to accelerate innovation within the Fortune 500 community by leveraging emerging high value collaboration technologies to create differentiated solutions across market segments. Mr. Jodoin has been working in high tech for over two decades helping companies deliver world-class software solutions for the global 2000 marketplace across multiple industries such as accounting, manufacturing, customer relationship management, field service and logistics, unified communications, telecommunications and e-commerce. David has a degree from Dean College with emphasis on computer science engineering.
Panelist - Val Matula, Senior Director, Multimedia Research, Avaya
Dr. Val Matula and his team conduct research and development at Avaya in multimedia technology and applications—including consumer multimedia technologies, WebRTC/HTML5, SIP-based multimedia, video, acoustics, natural language processing, social media networking, mobile applications, and contact center/self-service systems. He has 20+ years of experience in the architecture, design and development of automated systems while at Avaya Labs and its predecessor, Bell Labs. He holds 28 patents with 40+ pending. He earned his MSEngr from the University of Michigan, Ann Arbor, MI USA, and his Ph.D. from Case in Cleveland, OH USA.
Panelist - Jim Donovan, VP, Product Management, Acme Packet
Jim is responsible for the product management, technical marketing, and sales engineering direction for Acme Packet's application solutions for enterprise, contact center and service provider (cloud and telco) customers. Jim spends most of his time working with customers, partners, and development engineers on how to optimally use Acme Packet solutions in a variety of IP telephony, video, and communications-rich applications. Specific technology areas of focus include unified communications, real-time communications security, web services, and emerging access frameworks such as WebRTC. Prior to Acme Packet, Jim served in a variety of sales/systems engineering and product management roles at Covergence, Ciena, Wavesmith Networks, Lucent, Ascend Communications, Cascade Communications and GTE. Jim holds a BSEE from Northeastern University and a MBA from Babson College.
Innovation Showcase - Location: Osceola C
Is UC Moving Toward a New Plateau -- or Towards a Cliff? - Location: Osceola C
UC is no longer a new technology nor is it a new offering, it’s been commercially available for at least six years. But while UC was revving up, other technologies weren’t standing still. …
Panelist - Rowan Trollope, Senior Vice President and General Manager, Collaboration Technology Group, Cisco
Rowan Trollope, is Senior Vice President and General Manager of Cisco’s Collaboration Technology Group, which develops collaboration solutions. He leads a global team responsible for identifying key market transitions in collaboration and managing future growth, expansion, and continued innovation.
The group’s portfolio includes collaboration software, devices, infrastructure and services that enable video collaboration, unified communications, customer contact centers, conferencing, mobility, and desktop virtualization. This includes such solutions as Cisco TelePresence, Cisco Unified Communications Manager, and Cisco WebEx.
Prior to joining Cisco, Trollope was the group president of the SMB and the Symantec.cloud Business Unit where he lead Symantec's sales, marketing and product development teams in the small and midsized business (SMB) segment as well as Symantec.cloud, the company's Software-as-a-Service (SaaS) business. He was responsible for driving Symantec’s SaaS strategy and expanding cloud-based delivery and customer support models across the Symantec technology portfolio with a focus on enabling the company to better serve the SMB customer segment.
In his time at Symantec he was responsible for the Norton line of consumer products, including Norton Internet Security, Norton AntiVirus and Norton 360; and for key enterprise security solutions, including Symantec Security Information Manager and Symantec Enterprise Security Manager. He holds a variety of patents in computer security and operating systems maintenance.
Panelist - Gary E. Barnett, SVP and GM, Avaya
Panelist - Jan Linden, Senior Product Manager, Google
Panelist - Rick Puskar, SVP Global Portfolio Management, Siemens Enterprise Communications
As Sr. VP, Global Portfolio Management, Rick Puskar has worldwide responsibility for Siemens Enterprise Communications’ global portfolio including strategy, planning and strategic positioning. Rick has been with the company since 1987 when he began as a member of the sales force based in Pittsburgh. He has held a wide range of diverse management positions including V.P. of Solutions Engineering and Development and V.P. Unified Communications for North America. Rick holds a Bachelors degree in Business Administration and Finance from Waynesburg College, where he graduated Magna Cum Laude and earned Academic All-American honors in basketball. He resides with his wife Lora and son Michael in Monongahela, PA
Panelist - Giovanni Mezgec, General Manager - Lync Marketing, Microsoft
Moderator - Jim Burton, CXO, CT Link/UCStrategies
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues.
Innovation Showcase - Location: Osceola C
Innovating with WebRTC - Location: Osceola 5
See and hear first-hand what WebRTC can deliver. We’ll ask WebRTC providers and developers to show demos of what WebRTC can do and what it takes to deploy their capabilities.…
Speaker - Evan Cummack, Solutions Architect, Twilio
Speaker - Kavan Seggie, CEO and Founder, AddLive
Kavan is the Founder CEO of AddLive. AddLive allows developers to easily add live video and voice to their applications. The platform provides cloud infrastructure for WebRTC applications as well as support for non-WebRTC browsers and native iOS and Android applications. AddLive is built almost entirely on the emerging WebRTC standard, allowing our customers to deploy fully featured WebRTC solutions today. He holds a B.Sc. Actuarial Science from the University of Cape Town and is an Associate of the Faculty of Actuaries.
Speaker - Jack Blaeser, Co Founder, TenHands
Jack Blaeser is co-founder of TenHands, a leader and the first to commercialize WebRTC with its virtualize cloud computing video solution. Prior to TenHands, Jack was President of BT Conferencing Inc. where he led the startup to $300m and recognition as the fastest growing conferencing service provider worldwide. Jack also played key roles with other high growth businesses as EVP of Parable Telecommunications in London and Director of Sales of Equant. Jack began his career in sales at AT&T and holds several degrees in Master of Business Administration from Boston College, Bachelors of Computer Science from Brown University and a Bachelor of Arts in Organizational Behavior & Management from Brown University.
Speaker - Mike Lauricella, Business Development, Plivo
Michael Lauricella is one of the telecom industry's foremost authorities on go-to-market strategies for cloud communication solutions. Michael brings to Plivo product, business development and vast partnering opportunities given his long-standing platform, vendor and analyst relations experience. Prior to joining Plivo, Michael was responsible for the creation of BroadSoft's Web 2.0 initiative, Xtended, and led the company's first BroadCloud initiative,
PacketSmart. Working directly with BroadSoft customers, he was able to accelerate market launch, marketing, and sales for Hosted PBX and Mobile PBX applications.
Lauricella's other roles included Vice President of Telecommunications Research at AMI Partners, a leading research and consultancy firm focused on the global small and medium business (SMB) market - VoIP's fastest growing segment. Before that, he spearheaded the Yankee Group's research on the SMB market. In addition to his work as a consultant, Lauricella did a stint at 2nd Century Communications, a competitive local exchange carrier, where he focused on
both competitive intelligence and business development. Michael holds an MBA in International Economics and Finance from Brandeis University.
Speaker - Cary Bran, Senior Director of Innovation and New Ventures, Plantronics, Inc.
Cary Bran serves as the Senior Director of Innovation and New Ventures at Plantronics. In this role he leads the research and development of next generation software and device concepts and products, including efforts to deliver integrations between wearable devices and the next generation of web browsers.
At the inaugural WebRTC Expo in 2012, Plantronics was honored with the “Visionary” award for a concept demonstration developed by Mr. Bran that showcased a native integration between a Plantronics headset
and a WebRTC-capable web browser.
Cary’s background includes over fifteen years of experience developing enterprise collaboration and communications software solutions. Prior to joining Plantronics, Cary was at Cisco Systems for over a decade where he held positions in software architecture, business development and technical strategy.
As part of his tenure at Cisco, he led the internal WebRTC evangelism efforts and contributed to the IETF and W3C WebRTC standards development.
Mobile UC Summit - Location: Osceola C
The mobile market is forging ahead, but the much-touted mobile UC offerings languish. At face value it would seem that mobile workers would benefit the most from presence, better integrated communicat…
Panelist - Christopher Kemmerer, Director of Global Unified Communications and Collaboration Solutions, Product Management, Verizon Enterprise Solutions
Chris Kemmerer is responsible for leading a team which focuses on Verizon’s strategy and product management of Unified Communications and Collaboration Solutions for Verizon’s enterprise, small/medium business, and government customers.
During his tenure with Verizon, Kemmerer has focused on business communication services and has held leadership positions in operations, sales, engineering, and marketing. Previously, Kemmerer led Verizon Wireless’s Unified Communications and Collaboration Product Marketing team, where his organization focused on business transformation by extending communication and collaboration services to the mobile workforce.
Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With a platform-based portfolio of industry-leading mobility, cloud and IT, strategic networking and advanced communications offerings, along with specialized solutions for key industries and a full range of global wholesale offerings, Verizon Enterprise Solutions combines unparalleled expertise, innovation and technology to bring together applications, people and environments. Visit verizonenterprise.com to learn more.
Panelist - Joseph Martin, Director, Solution Engineering, Sales & Distribution, Sprint
Joseph Martin is Director, Solution Engineering supporting Sprint Sales & Distribution. Joe’s team provides advanced solution engineering sales support for wireline and wireless products and services across all business sales channels and segments, including general business, mid-market, enterprise, public sector, federal, wholesale, and alternate channels for stand-alone and integrated solutions.
Joe leads a group of Tier 2 solution engineers and pre-sales program managers that support business sales efforts around Mobility and Fixed Wireless including Sprint Network Vision; 4G LTE; Android, RIM, and iOS operating systems; Location-Based Services; 3rd party applications; Sprint DataLinkSM; Messaging; and all wireless devices. A dedicated contact center in Denver is also managed by Joe for managed customer trials and solution engineering help desk functions.
The wireline Tier 2 sales support includes MPLS, Ethernet Access, High Speed Carrier Ethernet Private LineSM, SIP trunking, SIP Toll-Free, International SIP, Managed Network Services, Managed Security, Sprint Mobile IntegrationSM, Integrated OfficeSM, Managed IP Telephony, and Sprint Complete CollaborationSM. Joe manages Sprint’s relationship with Netformx, a design-collaboration, workflow tool heavily integrated into Sprint’s convergence portfolio, as well as Sprint’s partnership with CallTower, a Microsoft-based unified communications as a service (UCaaS) platform. Joe also manages sales overlays for Sprint Infrastructure as a Service (Iaas) leveraging CSC’s VCE platform.
All Special Customer Arrangements and “Strategic Solutions (pre-general availability)” projects are handled by Joe’s team.
Joe has served in a Director capacity selling or supporting the sale of business solutions within Sprint since 1993 in various pre-sales support functions including field sales management, sales overlays/specialist, and sales engineering. Joe has held all manner of director responsibilities for Sales Administration and Sales Enablement including tools, training, finance partners, event planning, and compensation design.
Prior to his current role, Joe served as Director, Sales & Service for business customers at United Telephone of Florida, was heavily involved with the first Sprint CLEC (Orlando), with direct responsibility for LD field sales. Joe began his career with Sprint as part of Carolina Telephone & Telegraph in 1988 and held positions responsible for Sales & Service focused in the “edge-out” markets.
Joe has extensive experience in the “inter-connect” business, customer premise equipment, cable television consulting for municipal & county government, plus market research, and started his career with the Department of Energy in Washington, DC, where most of his family calls home.
Joe attended undergraduate school at Virginia Tech (1971-75). He then attended graduate school at the University of North Carolina at Chapel Hill (1979-81). Conveniently, Joe is a “Hokie” in the fall and a “Tarheel” come basketball season. Joe resides in Overland Park, Kansas, near the Sprint Nextel Headquarters, with his wife of 35 years, Randolph.
products for Fixed Mobile Convergence, Collaboration and Messaging.
Panelist - Jeff Tongel, Enterprise AE Southeast, AirWatch
Jeff Tongel joined AirWatch in 2011 as an Enterprise Account Executive. With more than 12 years of experience in the technology industry, Tongel’s responsibilities have ranged from software development, sales engineering, business development, to sales management. As an account executive, his role revolves around helping companies enable their businesses through the use of mobile technology while maintaining security and adhering to organizational and regulatory compliance policies.
Tongel attended the University of Virginia, where he earned a bachelor’s degree in Electrical Engineering.
Panelist - Scott Johnson, Principle Group Program Manager, Lync Customer Engineering, Microsoft
Moderator - Michael Finneran, Principal, dBrn Associates Inc
Customer Experience Management Optimization - Sponsored by IQ Services - Location: Sun C
This Session will explore & discuss ways you & your peers ensure that the technology you’ve spent hundreds of thousands of dollars on, that you count on to take care of your customers th…
Speaker - Mike Burke, VP Sales & Marketing, IQ Services
Mike has banked more than 40 years in telecommunications, contact centers and networking while working at Honeywell, GTE, Verizon & IQ Services. Since joining IQ Services, Mike’s participated in hundreds of engagements to ensure contact center technology defends brand promise and delivers the intended customer service experience first time, every time. Prior to IQ Services, Mike was Ops Director for a 90s start–up, wrote code for Centrex, designed and built networks for the DoD and helped introduce DSL services for the RBOCs.
Building the UC Business Case - Location: Osceola 1
In the current economic climate, business cases rule. And when it comes to Unified Communications beyond basic call control, building a credible business case is not necessarily straightforward. Unifi…
Lync or Jabber: Deciding Between the Two - Location: Sun A
With Lync included with virtually all Microsoft enterprise licenses today and Cisco Jabber available free to most Cisco VoIP customers, the decision whether to deploy one or the other is being conside…
Speaker/Moderator - Phil Edholm, PKE Consulting LLC & UCStrategies.com
Phil Edholm is the President and Principal of PKE Consulting. Mr. Edholm consults to end users and vendors in the communications and networking markets. Mr. Edholm works
with clients to deliver the value of the integration of information and interaction. Relying on deep technical and business knowledge of the communications, networking, and computer industry, Mr. Edholm is able to address complicated issues quickly. Mr. Edholm is also focused on WebRTC and its potential impact on UC, contact centers and business processes. As one of the leading experts in this area, he is available to help plan your WebRTC integration activites.
At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data
communications experience, including 13 years with Silicon Valley start-ups.
Telephony magazine. Mr. Edholm was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Mr. Edholm has 13 patents and holds a BSME/EE from Kettering University.
Panelist - Taimoor Husain, Global Business Lead, UC Business, Microsoft Corporation
Panelist - Jeremy Laurenson, Distinguished Systems Engineer, Cisco Systems
Jeremy works in Cisco's Global Collaboration Sales group as a Distinguished Systems Engineer. He is a 13 year veteran at Cisco systems and has been involved with Unified Communications and Mobility solutions for most of that time. Jeremy's focus is on UC applications and software systems and, in typical Cisco fashion, he also holds a CCIE certification in Routing and Switching.
UC Mobile Devices in an Age of iPhones, Androids and Tablets - Location: Osceola A
Smart mobile devices have now gone from being an expensive management perk to an essential productivity tool used at all levels of the organization. Along the way, smartphones and tablets have gone fr…
Panelist - Tom Daniel, Manager, Global UCC Product Management, Verizon
Panelist - David Fischbach, General Manager, Solutions Engineering, Sprint
David leads the Advanced Solutions Engineering - Wireless team, directing subject matter experts for each of Sprint’s wireless products and mobility solutions. David launched and was chief architect for Sprint’s wireless email and wireless WAN product solutions, and has been focused on mobility, security, and business applications since 2001.
He has extensive experience with mobile broadband, fixed wireless solutions, M2M, and wireless data solutions. David is currently focused on how the changing mobility landscape, including BYOD, Cloud, Wireless Networks, and mobile devices can improve business results and is driving Sprint’s strategy in this regard.
products for Fixed Mobile Convergence, Collaboration and Messaging.
Leveraging WebRTC for Video Conferencing - Location: Osceola 5
Will WebRTC finally enable the age of pervasive video conferencing on desktop and mobile without requiring all participants to have the same client? Will it usher in true interoperability? How will…
Panelist - Scott Wharton, CEO, Vidtel Inc.
Scott Wharton, founder and CEO of Vidtel, Inc. has been recognized as a leader in the VoIP and video industry for nearly two decades.
From 1999 to early 2008, he was the VP of Marketing at BroadSoft, Inc. (NASDAQ: BSFT), the leading developer and marketer of VoIP application servers, which also handle video IP calling. Scott made significant and enduring contributions leading to: the dominance of the BroadSoft brand in the voice application space, the company’s acquisition of 9 of the world’s 10 largest telecom service providers as customers, and the expansion of the company’s presence in over 60 countries. Scott also defined a new product category for the telecom industry, a next-generation
In 2003, Scott was honored with the Frost & Sullivan IP Telephony Executive of the Year Award. It is presented each year to the individual who has excelled in developing and executing a business strategy allowing his or her company to gain market leadership. Scott has also been recognized as a “Top 100 Voice” in the IP Communications Industry by Internet Telephony magazine.
Prior to BroadSoft, Scott was Vice President of Marketing at VocalTec Communications
Panelist - Stuart Monks, Group VP for Technology Architecture, Polycom, Inc.
Stuart Monks is responsible for leading the exploration and development of future architecture and technologies within Polycom. He was previously the vice president of engineering for Polycom’s video solutions group. Stuart has over 20 years experience working as a senior development manager and engineer in Silicon Valley in California and joined Polycom from Cisco Systems in July 2007. Stuart has previously held VP of Engineering positions at Procket Networks, Redback Networks, Merlin Systems and Ascend Communications. Stuart has a Bachelor of Science degree in computer engineering from the University of Manchester, England and an MBA from Santa Clara University CA.
Panelist - Laurent Philonenko, VP/GM, Collaboration Technology Group, Cisco
Laurent Philonenko, vice president and chief technology officer of Cisco’s Collaboration Technology Group is responsible for strategy and direction of the collaboration technologies, end-to-end solution architecture across collaboration, as well as ensuring consistent and instinctive user experiences across the collaboration portfolio. In his role as CTO, he is instrumental at inspiring and fostering innovation and creativity across the engineering organization, as well as nurturing the senior technical talent and fostering thought leadership in the collaboration industry. Other areas of influence include strategic alliances and partnerships, standardization practices and acquisitions in support of the business strategy.
Prior to joining Cisco, Laurent was president and CEO of Genesys Telecommunications, a leading provider of contact center solutions. In his tenure at Genesys he also held the roles of chief technical officer and chief operations officer. Prior to Genesys, he worked at Alcatel as the senior vice president in charge of network software solutions, including intelligent networks and network management.
Enterprise Communications Platform: IP Telephony/UC RFP - Location: Sun D
The IP Telephony/UC RFP describes a domestically headquartered company with two branch locations and a number of mobile workers. This session present solutions from leading UC providers covering each …
Speaker/Moderator - Dave Stein, Principal, Stein Technology Consulting Group
Panelist - Robert McMaher, Consulting System Engineer, Avaya
Panelist - Peter Greco, Director, Strategic Solutions, Siemens Enterprise Communications
Peter Greco is Director of Strategic Solutions Support for Siemens Enterprise Communications. His responsibilities include the market strategy and field support for OpenScape Unified Communications solutions in North America. Mr. Greco has spent 30 years in the communications industry with Siemens, IBM, and
ROLM holding positions, in operations, sales, marketing and management.
Panelist - Stephen Brown, Cloud Technologist, Mitel
Stephen has over 20 years of experience in the network and telecommunications industry. He is currently serving as Mitel's Vice President of U.S. Systems Engineering where his team of over 60 professionals provide consultative design and engineering support for Mitel’s complete product and applications portfolio to Mitel’s business partners and U.S.-based sales force. Since joining Mitel in 1996, he has served in many roles ranging from technical support, pre-sales engineering, business development and strategic alliance management where he has consistently contributed to optimizing performance levels, driving business growth, facilitating key alliances, and defining and implementing strategic technology driven solutions.
Stephen began his career in communications in 1990 after a three year commitment to the U.S. Army. You can view his public profile on Linked In at http://www.linkedin.com/in/tostephenbrown and follow him on twitter stephenbrown301
Panelist - Mike Roussey, Product Manager, Cisco
Mike is a Product Manager in the Collaboration Infrastructure Business Unit at Cisco. Mike’s focus at Cisco is on making video an integral component of Cisco’s collaboration solution. In his current role, Mike manages the Cisco Video Communication Server (VCS) product line. This includes working very closely with the UC Manager team in direct support of making video pervasive throughout the Cisco UC solution.
Prior to Cisco, Mike worked for Tandberg, which was acquired by Cisco in 2010. At Tandberg Mike held several roles in Product Management and Product Marketing, all of which focused on video infrastructure, personal video and applications.
Mike holds a Master’s degree in Business Administration from the University of Pittsburgh and a Bachelor’s degree from Syracuse University.
Mike enjoys tennis, basketball, and keeping up on current events. He resides in the Washington, DC area with his wife and two sons.
SIP Fundamentals & Interoperability - Location: Sun B
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This workshop will take a unique look at SIP, how it works and the major issues impacting deployments. With a…
Speaker - Graham Francis, CEO, The SIP School™ (a Vocale Ltd company)
Graham Francis is the founder and CEO of The SIP School. Graham founded Vocale Ltd in April 2000 with a focus on delivering IT training specifically, Data Networking and VoIP technologies. After seeing the potential in the SIP protocol, Graham oversaw the development and launch of The SIP School 2007. The SIP School under Graham's guidance has now become the global leader and issuing authority for the SSCA® SIP certification. Graham is also frequent speaker at industry conferences on his speciality of SIP and VoIP.
Improving the Mobile Customer Experience - Location: Osceola A
If 2011 was the year that social media integration with contact center solutions was the hot topic, there can be no doubt that delivering an optimal mobile customer experience supplanted it in 2012. …
Panelist - Kevin McPartlan, Senior Product Line Manager, Collaboration Business Applications, Cisco
Kevin McPartlan is a Product Line Manager in the Collaboration Business Applications BU. Kevin is responsible for driving strategic initiatives such as mobility and video across Cisco’s customer collaboration solutions. Prior to Cisco he was with Convergys as VP/GM of Contact Center Solutions following Convergys’ acquisition of Intervoice. He has more than 25 years of experience in providing strategic product and engineering leadership at successful communications and call center companies such as Nuasis, Aspect Communications, David Systems and ROLM Corporation. As a founding member of the Nuasis team he wrote the specification for Nuasis’ SIP-based multi-channel contact center and held executive roles leading engineering, business development and product management. During his 11 years with Aspect Communications, he led the product architecture team and was instrumental in the design and engineering of the Aspect Call Center automatic call distributor through the 1990's. Prior to Aspect, McPartlan was with David Systems and ROLM Corporation. Kevin holds a BA in Computer Science from the University of California at Berkeley. He is a member of the IEEE and a named inventor on nine U.S. patents.
Panelist - Eric Camulli, VP of Marketing, VHT
As VP of Marketing, Eric is responsible for building a world-class customer-centric brand. A visionary and passionate customer advocate, Eric has been at the forefront of the
customer experience management movement as a public speaker and published writer for the past ten years. Formerly of Voice-Tel Enterprises, Eric has over fifteen years of
experience in the communications and contact center industries. Eric combines technical know-how with an understanding of the challenges facing today's customer service
professionals. He joined VHT in 1998 and managed all aspects of VHT's products and software releases as the senior product manager. Eric received his BBA from the University of Cincinnati and MBA from Baldwin Wallace University.
Panelist - Ethan Francis, Global Director Mobility, Genesys Lab
Panelist - Jason Alley, Manager, Solutions Marketing, Interactive Intelligence
Jason serves as marketing manager for Cloud solutions at Interactive Intelligence. Prior to Interactive, he spent ten years consulting with large enterprise contact centers and suppliers for Vanguard Communications and a company he later founded, SmartContact Consulting. Jason spent the first seven years of his career in sales, marketing and product management with companies Nortel, Aspect and Hipbone (a web collaboration company acquired by Kana). His unique blend of end-user and supplier experience equips him with a fresh, comprehensive perspective – something he strives to infuse in every project. Jason holds a bachelor’s degree in business economics from UCLA.
Network Test Tools for Converged Networks - Location: Osceola 1
Real-time traffic (voice and video) demands a network that delivers low latency, low packet loss and low jitter. And that’s not easy to accomplish. The dynamic character of modern networks, and …
Speaker/Moderator - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Panelist - Adam Edwards, Director of Systems Engineering, AppNeta
Adam Edwards is the director of systems engineering at AppNeta. In this role Adam leads a team responsible for ensuring customer and partner success when deploying AppNeta's cloud based solutions to monitor and troubleshoot critical applications such as unified communications, cloud services, and virtualization. Before joining AppNeta in 2008, Adam spent 7 years at Motive in various technical leadership positions helping broadband providers remotely manage infrastructure delivering VoIP, IPTV, networking, and security services to business and residential subscribers. Adam has held numerous other leadership roles developing application, systems and network management technologies over the past 20 years. Adam began his career in technology while studying engineering at the University of Rochester and is a veteran of the U.S. Army Reserve.
Panelist - Ray Krug, Technology Director, Enterprise Business Operations, NetScout Systems, Inc.
Ray Krug brings more than 20 years of experience in the IT industry, focusing on pre-sales and product positioning of OSS solutions to service providers, enterprises and public sector customers. In his current role at NetScout, he is responsible for aligning the nGenius Service Assurance Solution to NetScout enterprise customer business needs and requirements in both Unified Communications and data contexts. Prior to NetScout, Mr. Krug worked for Intelliden as Director, Pre-Sales, EMEA, Orchestream as Director, Pre-Sales, EMEA, and in a variety of engineering and support positions for Concord Communications, Olicom, and CrossComm.
Panelist - Travis Polland, Principal Solutions Strategist, Integrated Research, creators of Prognosis
UC Federation: Prospects and Future Network Models - Location: Sun A
Unified Communications works within the enterprise, but having full multi-modal, presence-driven communications access to key business partners could be an extremely powerful tool. This capability, c…
Panelist - Arik Elberse, Director of Collaboration Solutions Architecture, Cisco
Arik Elberse is Director of Collaboration Solutions Architecture for Cisco’s global, market-leading Collaboration portfolio. Arik’s previous responsibilities have included Director of Product Management for Cisco’s global UC Video strategy and solutions and Director of Product Management for Cisco’s global Desktop Unified Communications portfolio.
Panelist - David Chavez, Chief Technical Officer, Avaya
David Chavez is Avaya’s 46 year-old Chief Technical Officer with a background of Systems Architecture spanning 24 years of professional experience. His contribution has been recognized by 66 patent awards, with many more pending. He successfully and consistently bridges technology innovation and practicality, the lab and the marketplace, technical colleagues and customers.
Education – David received a B.S. in computer Science and Mathematics from New Mexico State University in 1987, after only three years of study. Two years later, he received his M.S. in Mathematics from Colorado State University. Additionally, David supplemented his education with Executive coursework at Stanford Graduate School of Business in corporate strategy.
Professional Experience – David has a record of breakthrough problem-solving extending through 24 years at AT&T, Lucent Technologies and Avaya. His innovations span communication reliability and redundancy, mobile network convergence, and IP Communication architecture. Specifically, David’s contributions led to the creation of Avaya’s Communication Manager products and the Avaya Aura™ architecture.
Throughout his career, David has worked to deliver commercial and technical value for his employer, at the same time that he provides interoperable platforms that stimulate cross-industry development and advances the research field. “Avaya is listening to customers craving interoperability and giving them what they want. This … shows us that Avaya believes that money will be made on applications and a solutions ecosystem rather than just hardware.” (SIP MagazineTM, March 2006)
Awards and Recognition – David has received numerous professional awards including the Avaya Leadership Award, Avaya’s “Leading Edge Innovators” Award, AT&T’s Partner of Choice Award, the Lucent International President’s Award, and the Lucent GROWs Award for his commitment to personal development and the development of others. Additionally, David is a multiple nominee for MIT’s Lemelson Award for Innovation. The products he developed have won many awards, including “Product of the Year” from Network Magazine and “best new business phone system” from Communications Convergence.
Panelist - Jamie Stark, Sr. Product Marketing Manager - Lync, Microsoft Corporation
Panelist - Neil Griffiths, Sr Director, Product Management, IntelePeer
Neil brings 25 years of experience in the telecommunications, video, VoIP, audio/web collaboration industries to this role. Neil joined IntelePeer Inc. from Cisco Systems where his primary role was managing the WebEx audio product line. During his 6 year tenure at Cisco he grew revenue for the WebEx audio service by a factor of 20. Neil was also responsible for on-premise extension of the WebEx cloud (the WebEx Node) and SIP trunking services. Neil has also held positions at British Telecom, Network Equipment Technologies and several start-up companies.
WebRTC and Customer Engagement - Location: Osceola 5
WebRTC may enable a variety of new, innovative and disruptive customer outreach and engagement capabilities. Allowing customers on a webpage to initiate a B2C-related voice (or video) call from any br…
Panelist - Cary Bran, Senior Director of Innovation and New Ventures, Plantronics, Inc.
and a WebRTC-capable web browser.
Panelist - Max Ball, Director, Solutions Marketing, Genesys
Max has been in the Digital Customer Service, Contact Center, and IVR world for over twenty years working at a variety of roles including Product Marketing and Management, Sales and Professional Services for a variety of companies including Edify, IBM and now Genesys. Max has been at Genesys for over eight years and serves as the company’s Director of Solutions Marketing responsible for their Mobile, Social, and Digital Channels solutions. Max’s background includes expertise on web based banking applications and natural language text interpretation software, he is a graduate of Stanford University.
Panelist - Eric Ziegler, E2.0 Program Manager, Vanguard
Eric Ziegler, a Senior Manager in Vanguard's Information Technology division, leads the organization's Enterprise 2.0 program. This strategy provides solutions which allow employees to collaborate and communicate with each other, business partners, and clients more effectively and enable employees to be mobile and flexible, providing a variety of ways for the crew to work any where, any time, on any device. Eric joined Vanguard in
Vanguard is the world's largest mutual fund company, with over $2 trillion invested in the U.S. in more than 170 index, active, and exchange traded funds and 14,000 employees world wide.
Panelist - Jan Hickisch, Vice President Portfolio Management UCC &, Managing Director Fastviewer GmbH, Siemens Enterprise Communications GmbH & Co. KG
Jan has designed a variety of communication solutions in different roles, such as development, technical sales, product management and now as VP Strategic Portfolio Management for UCC, communication platforms and endpoints at
Siemens Enterprise Communications.
Transforming the Customer Experience with Collaborative, Continuous, Contextual Contact Center Conversations - Sponsored by Alcatel Lucent - Location: Sun C
The rise of social media has reshuffled the patterns of enterprise/customer interactions. Customers now expect companies to provide fast and personalized answers to their queries; they want them in th…
Speaker - Phillipe Bletterie, Director, Consumer & Content Management, Alcatel-Lucent
He started to work in mobile networks infrastructure deployments, and Intelligent Networks integration across the globe. He joined an R&D department to develop new standard compliance in core PBXs. He continued his career as Terminals Product Line Manager, introducing a new disruptive concept called the Smart Deskphone. Philippe has led the introduction of a new cloud based video solution, introducing the immersive technology in Alcatel-Lucent Corporate Strategy Department. Leveraging his video and cloud experience, Philippe took the head of the Visual Communication Solutions in Alcatel-Lucent Enterprise. Philippe is now leading the Customer & Content Management product lines, embracing Contact Center and Cloud based Video Solutions. Philippe has an engineering degree from Grenoble Polytechnic National Institute.
Speaker - Stanislas Corporeau, Director, Communications Solutions, Alcatel-Lucent
Stanislas is the head of Product Marketing for the communications solutions of Alcatel-Lucent Enterprise. Prior to this current position, he was in charge of contact center solutions management and has held several management positions within Alcatel-Lucent, including business development for large accounts. Stanislas has been with Alcatel-Lucent since 1997.
WebRTC Networking Reception - Location: Osceola 5
Extending Enterprise Reach with Mobility: Complete Collaboration for a BYOD World - Sponsored by Sprint - Location: Expo Floor
Speaker - Joseph Martin, Director, Solution Engineering, Sales & Distribution, Sprint
Business VoiceEdge – Focus on Your Business, Not Your Business Communications - Sponsored by Comcast Business Class - Location: Expo Floor
Speaker - Caitlin Clark-Zigmond, Senior Director, Product Management, Comcast Business Class
Caitlin Clark-Zigmond brings more than 16 years of telecom, unified communications and product development experience to her role with Comcast, where she is responsible for the enterprise voice and unified communications vision and strategy for the company’s Business Services division. In this capacity, she is charged with bringing to life Business VoiceEdge, the company’s newest cloud-based , voice solution for businesses of all sizes.
Before joining Comcast, Clark-Zigmond served at New Global Telecom (NGT), the nation’s largest wholesale provider of VoIP and unified communications, prior to being acquired by Comcast. At NGT, she was a driving force for wholesale and private label hosted VoIP services and led the development of unified communications products and services for its agent channel.
Monday Reception - Location: Expo Floor
Enjoy a cocktail and appetizer as you network with peers in the Expo Hall. Reception sponsored by Cisco.…
Aligning Video Communications Strategy with Your IT Priorities - Sponsored by Vidyo - Location: Expo Floor
As an IT professional, you’ve got enough on your plate. Virtualization, BYOD & Mobility, Legacy Modernization, Cloud & SaaS, Collaboration and Security, just to name a few of your top in…
Speaker - Mark Noble, Director of Product Marketing, Vidyo
Mark Noble is a 20 year veteran in the telecommunications and visual collaboration spaces and an entrepreneur. Mark is adept at understanding new technologies and market trends and identifying new market opportunities that translate into profitable businesses. In his current role as Senior Director of Product Marketing at Vidyo, the market leader in software based video communications, Mark takes pleasure in helping Vidyo customers and partners discover new applications and business opportunities that result from the emergence of new technologies in the visual collaboration ecosystem.
|Tuesday, March 19|
Case Studies--Creating the Social Enterprise? - Location: Sun C
Emerging Video Technologies - Location: Sun B
In this session, you’ll get insight into the new technologies, services and solutions that could alter how enterprises use video and collaboration applications in the future. The issues to be co…
Panelist - Jack Blaeser, Co Founder, TenHands
Panelist - Nick Chong, Head of Products, Zoom
Nick Chong is the Head of Product Marketing at Zoom. Nick is responsible for product strategy, thought leadership and market evangelism globally. Nick brings extensive
technology background, market development, sales execution and a pursuit of customer excellence.
and go-to-market strategy. Nick also held senior leadership roles as Director of Product Management at Perfigo (acquired by Cisco) and Director of Technical Support at
Intruvert (acquired by McAfee). Both network security solutions (NAC and IPS) attained the #1 market leadership positions and evolved to become critical stakes of the $3Bn
network security market.
Panelist - Shubh Agarwal, VP Marketing & PLM, OpenClove
How To Make BYOD Successful - Location: Sun A
Research tells us that almost 90% of end user organizations either have or are developing a BYOD policy for either some or all of their mobile devices. All of those organizations have had to come to g…
Panelist - Shannon Tolle, IT Communications Director, City of Scottsdale
Shannon Tolle is the IT Communications Director for the City of Scottsdale. He has over twenty- seven years of experience with the City. As Communications Director he oversees a staff that supports LAN/ WAN, telephony, public safety radio, and microwave communications for more than 100 City locations. His staff also supports communications policy; including BYOD, cell site co-location and carrier right-of-way issues. The City of Scottsdale’s BYOD policy is a work in progress, with tweaks and adjustments being made for the various types of employees – i.e. administrative workers, IT staff, police, etc. Shannon has implemented traditional PBX systems, mobile wireless networks, VoIP networks, call centers, radio systems, and wireless public access and data networks.
Panelist - Mark Reynolds, Associate Director, University of New Mexico, IT Department
Mark Reynolds, Associate Director, University of New Mexico IT department, is involved in the engineering, design, installation and implementation of many voice, data, and security and video deployments. Mark has been in Higher Education for 30 years.
Before joining the University of New Mexico in 2003, Mark served as the operations manager for the voice, video, security system and data networking engineering and design at New Mexico Tech in Socorro, New Mexico for 20 years. Mark has over 40 years’ total experience in the telecommunications space.
• Chaired a VoIP trial (NEC, MS, Broad soft, AASTRA, Cisco, HP, 3Com, Century Link SIP trial, Unified communications, unified communications) deployment for the University
Panelist - Hernan Londono, Associate CIO, Barry University
Moderator - Robert Harris, President, Communications Advantage, Inc.
Virtualizing Communications Servers & Clients - Location: Osceola A
More and more communications platform functions are becoming available for deployment on virtualized servers. And at the same time, vendors and enterprise users are grappling with the complexities of …
Panelist - Geoff Murase, Sr. Solutions Marketing Manager, VMware
Panelist - Jamie Stark, Senior Product Manager, Microsoft Corporation
Jamie Stark looks after voice, networking and interoperability for Microsoft Lync. Jamie has spent the last 15 Years in Enterprise Software for Telephony, Contact Center, and Enterprise PBX systems and is a frequent speaker at Microsoft’s TechED and Worldwide Partner Conferences and Enterprise Connect. Jamie can be reached at firstname.lastname@example.org and tweets sporadically @nomorephones.
Panelist - Tac Berry, Avaya Senior Product Marketing Manager, Collaboration Platforms, Avaya
Opening & Overview Fred S. Knight, GM/Co-Chair, Enterprise Connect; Publisher, NoJitter.com - Location: Osceola C
Is There a New Model for Enterprise Communications & Collaboration? - Location: Osceola C
For decades, we’ve heard that “convergence” was coming. Well,it’s arrived, and it’s becoming pervasive. The old boundaries within communications and collaboration are bre…
Panelist - Fred Killeen, CTO, General Motors
Fred Killeen currently serves as Chief Technology Officer, End User Experience, GM Information Technology.
Fred joined General Motors in March 2001 as Director Systems Integration for Global Product Development, and was appointed to the role of Director, Systems Development Factory in December of 2003. Prior to his promotion in May 2010 to Chief Technology Officer, Fred was the Global Systems and Technology Director.
Fred is responsible for the future roadmaps and deployment strategies of company-wide IT solutions that ensure our employees have a great user experience. Key projects in that space include GM’s migration to Microsoft Exchange 2013 and the continued development of GM’s collaboration platform.
Before joining General Motors, Fred held a variety of engineering, technology, and leadership positions over his 16 years with Hewlett-Packard, eventually becoming the GM Account Executive for Hewlett-Packard Consulting. Prior to Hewlett-Packard, Fred was a software developer for manufacturing test systems at Motorola.
Fred holds a Bachelor of Science degree in Electrical Engineering from Michigan State University. He is on the Advisory Board for the Oakland University School of Engineering and Computer Science, and the Michigan State University Computer Science Advisory Board.
Panelist - Joe Arnett, Vice President – Information Technology, Fujifilm Holdings America Corporation
Joe Arnett is responsible for leading the Information Technology team for Fujifilm Holdings America, Inc., the US-based subsidiary of Fujifilm Co. Ltd. in Japan, that brings continuous innovation and leading-edge products to a broad spectrum of industries, including electronic imaging, medical systems, life sciences, graphic arts, flat panel display materials, and office products.
Panelist - Nickina Roberts, Global Network Services Manager Company, Robert Half International
Nickina Roberts is the Global Network Services Manager for Robert Half International, who are the world leaders in the specialized financial staffing industry founded in 1948. RHI has over 400 locations spanning across 23 countries.
Cisco: Robert Lloyd, President, Development and Sales - Location: Osceola C
Speaker - Robert Lloyd, President, Development and Sales, Cisco
As President, Development and Sales, Robert Lloyd is responsible for Cisco’s development and sales efforts, as the company creates tighter connections between customer requirements and innovation, along with ensuring greater speed-to-market. Lloyd’s organization manages the alignment and acceleration of Cisco’s technology innovation to enable a faster response to market transitions, increased customer relevance, and growth.
Lloyd joined Cisco in 1994 as General Manager of Cisco’s Canadian subsidiary. He holds a bachelor of commerce degree from the University of Manitoba.
Avaya: Kevin Kennedy, President & Chief Executive Officer - Location: Osceola C
Speaker - Kevin Kennedy, President & Chief Executive Officer, Avaya
Kevin Kennedy is the President and Chief Executive Officer of Avaya Inc., a leading global provider of business communications applications, systems and services.
He holds a B.S. in engineering from Lehigh University in Pennsylvania, as well as M.S. and Ph.D. degrees in engineering from Rutgers University. He was an adjunct professor at Rutgers from 1982-1984 and has published more than 30 papers on computational methods, data networking and issues of technology management.
Disrupter Conversation: Software Communications Platforms – Firm Footing or Shaky Ground? - Location: Osceola C
Communications-as-a-service, the Cloud, the “webification” of voice and many of the other the trends that are reshaping enterprise communications rely on a new generation of software platf…
Panelist - Jeff Lawson, CEO & Co-founder, Twilio
Jeff is the CEO and a co-founder of Twilio. Jeff brings over 15 years of entrepreneurial and product experience to the team. Before Twilio, Jeff served as a Product Manager at Amazon Web Services, and has held founding executive roles for NineStar, Stubhub.com, and Versity.com
Panelist - Zeus Kerravala, Founder and Principal Analyst, ZK Research
The BlackBerry 10 Solution for Enterprise Communications - Sponsored by BlackBerry - Location: Expo Floor
Speaker - John Cash, Senior Manager, Enterprise Accounts, BlackBerry
Removing Communication Silos with Cloud Connected Collaboration Services - Sponsored by Cisco - Location: Expo Floor
Interested in driving business efficiencies with next generation collaboration for events? You’ll want to attend this panel discussion where Cisco leaders will talk openly and candidly about bes…
Speaker - Adrena Vaquilar, Sr. Manager, Event Collaboration Services, Cisco Systems, Inc.
Adrena Vaquilar has been working with Online Event Services Delivery for over 10 years. She is currently the Senior Manager of the Event Collaboration Services team at Cisco. Team responsibilities range from producing large scale events through the delivery of webcasting, video streaming and online collaborative event environments for Cisco customers, while providing operational efficiencies at all levels. Ms. Vaquilar’s extensive experience with SaaS models and working in the Cloud provide her with a wealth and breadth of knowledge that aid customers in bringing their large events to life with long-lasting positive returns. Ms. Vaquilar was instrumental in productizing our large online events, providing internal and external customers with a Cloud solution for the increasing need to lower costs for company events and tradeshows that would traditionally incur large expenses for in-person Conferences. The hybrid model the in-person experience along with a global reach unmatched in other solutions, with an enduring impact through on-demand offerings that live long beyond the event itself. Prior to working at Cisco, Ms. Vaquilar was the Director of WebEx Production Services team, where she helped build a small team of Producers into a large, multi-million dollar organization able to scale effectively and efficiently to an exponentially growing business. Additionally, Ms. Vaquilar spent 7 years at Oracle Systems as Director of Education Services for Oracle University creating a solid business around Learning Management through video services.
Speaker - Chris Meyer, Vendor Representative - Virtual Events and Online Environments, Cisco
Chris Meyer leads program integration and strategy for Cisco’s virtual event platform. Chris leverages his extensive experience in developing strategy, design, implementation and programming of both live and virtual marketing activities to help global clients deploy innovative online communication programs across their enterprise. In addition, Chris is a member of INXPO's internal product roadmap committee, responsible for setting the vision for future product evolution. Prior to this role, he oversaw US West Coast & Asia Pacific Sales and corporate Digital Strategy for George P. Johnson (a leading global Experience Marketing Agency), as well as all operations for its Northern California office. In this capacity at GPJ he primarily worked with senior marketing and sales executives at premier brands worldwide to develop integrated marketing programs that leverage the latest best practices in experience marketing and digital platforms. Prior to GPJ, Meyer was CEO of Conference Planners, where he led a team of 150 employees across four worldwide offices. During his tenure, Conference Planners grew to be the leading event management agency specializing in the IT market. Chris is a graduate of Cornell University, School of Hotel Administration and resides in Northern California.
Speaker - Sudhir Ramachandran, Solutions Architect, Cisco Systems, Inc.
Speaker - Angela Bhurji, Sr. IT Manager, Cisco Systems, Inc.
Accomplished and versatile IT Leader who thrives on creating and driving a strategic charter that will enable Cisco’s business strategy using technology solutions, ingenuity and simplicity. Direct responsibility includes a comprehensive video services portfolio that includes Telepresence, video streaming, video on demand, digital signage and virtual events. Expanded responsibility includes expertise in IT application development, SAAS collaboration applications and cloud services. Talented collaborator who interacts with cross-functional leaders and teams to drive innovation and productivity. Champion for change.
Cloud Contracts: Good, Bad, Ugly - Location: Sun D
As cloud communications gains appeal and more providers get into the market, what are the do’s and don’ts from a procurement perspective? In this session, experts and those who have been t…
Speaker/Moderator - Marc Lindsey, Partner, Levine, Blaszak, Block and Boothby, LLP
Speaker - Stephen Leaden, President, Leaden Associates, Inc.
IPT Market Update - Location: Osceola B
The market for IP Telephony systems and services continues to face challenges from the rough economy, but there are also signs that natural depreciation cycles and pent-up demand could sustain market …
Speaker/Moderator - Jerry Caron, Vice President of Analysis, Current Analysis / IT Connection
Jerry brings more than 20 years of experience to Current Analysis as a market watcher and influential voice in the telecom and information technology industries. As Vice President, Analysis, he is responsible for overall management and content direction for the company’s CurrentCompete services.
Speaker - Peter Hale, Principal Analyst, MZA Ltd.
Sizing SIP Trunks - Location: Sun A
As your enterprise plans its migration to SIP Trunks, you’ll need to understand the traffic effects of the voice (and potentially video) that will run on those connections. Since your planning i…
Speaker/Moderator - Gary Audin, President, Delphi
Gary Audin has more than 40+ years of computer, communications and security consulting and implementation experience. He has planned, designed, specified, implemented, and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia, Caribbean, and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies.
Gary Audin’s many articles can be found on www.webtorials.com, www.telecomreseller.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.nojitter.com and publishes technical tips at www.searchtelecom.com, www.searchnetworks.com and www.searchunifiedcommunications.com.
Panelist - Barb Grothe, CEO, Telecom Resources, Inc.
Barbara A. Grothe, CTP is CEO of Telecom Resources, Inc. an independent consulting firm in Indianapolis, Indiana specializing in telecommunications management since October, 1986. She received her CTP (Certified Telecommunications Professional) certification from St. Mary’s College in Minnesota.
Barbara has been a featured speaker for national industry conferences including the World Conference on Incoming Call Center Management (ICCM), Building Industry Consulting Services International (BICSI), the Banking Administration Institute, Administrative Management Society and the Society of Telecommunications Consultants. Prior to founding her firm, she was a Sr. Consultant with Olive & Co. CPA’s, now BKD, LLP.
She is Co-Author of The Handbook of Telecommunications, published by Business Communications Review in Chicago. Her articles have appeared nationally in Investors Business Daily, Entrepreneurial Woman, and Computer Consultant magazines. Barbara is listed in the Who’s Who in the Midwest and the Who’s Who of Emerging Leaders of America for her accomplishments.
In 2007, Barbara received the distinguished International Fellow of the Year Award. This award was given by the Director of CICS (Center for Information and Communication Sciences) at Ball State University in Muncie, IN. Barbara is Past Executive VP of the Society of Telecommunications Consultants based in California.
Barbara Clients include Bank of America in Phoenix, GE Capitol in Cincinnati, USF&G Insurance in Boston, US West Cellular in Seattle, Internal Revenue Service in Austin, Department of Defense in Austin, Indianapolis International Airport, Finish Line USA Inc. Thompson Consumer Electronics, United Student Aid Funds (now Sallie Mae), AAA Motor Club, Wishard Hospital, Fairbanks Hospital, Indianapolis Motor Speedway and Ryerson Tull in Chicago.
Panelist - Jon Barfoot, Manager, Verizon
Jon Barfoot is the manager for the UC&C Solutions Engineering tier 2 team for Verizon Enterprise Solutions. In this role, he leads a team responsible for the design and engineering for all UC&C solutions delivered to Verizon customers.
Mr. Barfoot is a veteran of the telecommunications industry with significant experience in Solutions Engineering. His background includes support of IP Trunking, UC&C, Managed Services, and a wide range of Networking solutions. Mr. Barfoot holds a B.S. in Engineering Technology with an emphasis in Telecommunications from Texas A&M University.
Tablet Tactics: What We’ve Learned About Tablets in the Enterprise - Location: Sun B
Apple essentially invented the tablet category with the release of the iPad in 2010, and still commands roughly a 70% market share despite a rash of Android tablets from Samsung, Amazon, Google, and o…
Panelist - Allan Mendelsohn, Marketing Director, UC Applications, Avaya
Allan is the Marketing Director for UC Applications at Avaya. While he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions. His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service. His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access. Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel. Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University).
Panelist - David DeLorenzo, Associate Director - Product Management, UC&C Managed Services and Mobility, Verizon Wireless
David D. DeLorenzo is an Associate Director for Managed Services and UC&C Mobility with Verizon Enterprise Solutions, a global business unit of Verizon Communications. In this role, David is responsible for UC&C Mobility applications and products, as well as the UC&C Managed Services portfolio for Cisco and other partners.
products for Fixed Mobile Convergence, Collaboration and Messaging.
UC Interoperability: What's Real and What's Not - Location: Osceola A
Everyone acknowledges that multivendor interoperability should be a key part of any Unified Communications implementation, but the reality is that interoperability remains a moving target. The UC ven…
Speaker/Moderator - Marty Parker, Principal Consultant, UniComm Consulting
Panelist - Greg Weber, Director, Office of the CTO, Avaya Inc
Panelist - Chris Stegh, Director of Technical Services Engineering, Enabling Technologies
Panelist - Nancy Maluso, Vice President and General Manager, Communication Applications, Sonus
Nancy joined Sonus in 2011 as Vice President and General Manager of the Communications Applications Solutions Division. Her mission is to help businesses improve the way
they communicate using Cloud-based session management solutions. Her energetic style and her more than 20 years of service, sales and marketing experience in the computer systems, networking and telecommunications markets are helping her accomplish this goal, which will be critical to Sonus’ long term growth strategy.
understands how to improve their businesses through the use of effective communications. She says she never tires of walking, including walking the talk to help her customers achieve success. A favorite quote is “If you plant ice you’re going to harvest wind.
Emerging Trends and Best Practices in Customer Experience Management - Sponsored by AVAYA - Location: Sun C
Providing an exceptional customer experience has gone well beyond traditional telephone and email. Organizations today must provide exceptional service across not only traditional channels but also nu…
Speaker - Laura Bassett, Director of Marketing, Customer Experience Management and Emerging Technology, Avaya
Three Factors Set to Transform Audio Conferencing - Sponsored by Dolby - Location: Osceola 1
Audio conferencing has become a standard tool for conducting virtual business meetings but it is rapidly becoming a commodity. This session explores the trends and technologies which will shape its de…
Speaker - Andy Nilssen, Partner and Senior Analyst, Wainhouse Research
Andy Nilssen is a Senior Analyst at Wainhouse Research where he manages the firm’s audio / web conferencing & collaboration solutions coverage. Andy has been analyzing the rich media conferencing and collaboration market for over a decade. He previously held management positions in marketing, product management, and market research for PictureTel, Sun Microsystems, and two start-ups. Andy has over 30 years of experience in bringing high-technology offerings to market, earned his MBA and BSEE degrees from the University of New Hampshire, and holds two ease-of-use related patents.
Speaker - David Stark, VP Commercial, Products & Marketing, BT Conferencing
David Stark is Vice President of Commercial, Portfolio & Marketing. He is responsible for the portfolio and marketing of Audio, Web and Video services within BT Conferencing, as well as the development of the conferencing business’s strategy. David joined BT in 1986 and has held a wide range of different roles in his career with the company. These have spanned software development, systems design, network design, solutions marketing and technology consultancy sales.
Taking Enterprise UC to the Cloud - SAFE, SMART, SIMPLE - Sponsored by GENBAND - Location: Expo Floor
Speaker - Sanjay Bhatia, Sr. Director, Solutions Marketing, GENBAND
UC Challenges in Healthcare - Sponsored by NEC - Location: Expo Floor
Healthcare organizations are experiencing greater challenges than ever before as patient care complexities grow, costs continue to increase, and patient satisfaction scores remain the utmost priority.…
Speaker - Sheryl Teague, Assistant General Manager, NEC Corporation of America
Sheryl Teague is assistant general manager for NEC Corporation of America. She is responsible for NEC’s enterprise unified communications portfolio, including 3C, UC for Enterprise (UCE), contact center, and unified messaging with a strong focus on verticals such as hospitality, healthcare, and education. Sheryl has traveled extensively visiting with customers and partners around the globe, listening to their challenges and offering workflow efficiency solutions. She works closely with Development to support the on-going development of NEC’s vertical solutions portfolio. As part of her responsibilities, Sheryl also manages strategic partner relationships as well as Documentation, Professional Services, Software Assurance, and the back office license and quotation teams. Sheryl joined NEC in 1988 as a software developer, and holds a bachelor’s degree in Computer Science, a master’s degree in Telecommunications, and a PMP for Project Management.
Top 3 Strategic UC Trends for 2013: Cloud, Mobility, Interoperability - Sponsored by AVST - Location: Sun C
Discover the myths we’ll bust and realities we’ll explore. • Is the Cloud an All-or-Nothing Decision? Hear about the top cloud predictions for 2013 and learn whether the public…
Speaker - Tom Minifie, Chief Technology Officer, AVST
Tom Minifie is the Chief Technology Officer of AVST, a leading independent provider of highly-interoperable best-of-breed unified communications (UC) solutions. AVST’s UC solutions are deployed by thousands of firms globally with particular strength in the Higher Education, Health Care and Government market segments and the Fortune 1000. Under Mr. Minifie leadership, AVST has created a set of software-based unified communications solutions, uniquely architected to meet the IT requirements for UC solutions that support enterprise initiatives in mobility, business process optimization and the private and public cloud
Living with Lync - Location: Sun A
Microsoft’s Lync has been gaining in mind-share for IM/presence and related UC and collaboration functions, and it’s also now available with PBX telephony functionality. So, what’s t…
Panelist - Pierre St-Aubin, Associate Partner, Deloitte & Touche LLP
Pierre G. St-Aubin is the IT Infrastructure and Operations Associate Partner for Deloitte Canada. He is a highly regarded member of Deloitte’s CIO Advisory Board and has chaired the America’s Lync Working Group for Deloitte’s global IT organisation. He has over seventeen years’ experience in designing, implementing and optimizing technologies to support and drive Deloitte’s business. His strategic focus has been on the implementation of the workforce of the future through a pervasively collaborative environment that enables a mobile workforce while enhancing connectedness to colleagues, business partners and clients. As the leader of IT Infrastructure and Operations Canada wide, he has deployed a broad stack of Unified Communications tools within Deloitte Canada that has driven good business value. Modalities deployed include IM, presence, video, web, audio conferencing through PSTN gateways as well as unified messaging. Through his Unified Communications Program, he helped establish the Canadian firm as one of the fastest growing/adopters of enterprise voice as a viable displacement for traditional PBXs. Pierre set strategic direction to sunset over 50 PBXs and 20 plus voice mail installations into one centralised Unified Communications stack housed in 2 data centers. Among many other areas of accountability, Pierre leads the Mobility Program which concerns itself with the maturation of mobile device management, mobile applications and policy.
Panelist - Dave Damer, President & CEO, Thinktel Communications
Panelist - Mike Palmer, Manager, Information Technology Department, City of Langford
Moderator - Kevin Kieller, Partner, EnableUC
Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve Unified Communications and collaboration usage and adoption. He also currently holds the role as the Lead Unified Communications Strategist at Bell Canada.
Video Managed Services: Customers Speak Out - Location: Osceola A
Managed/hosted and Cloud service delivery is all the rage these days, but what’s the real story? In this sessions you’ll hear from enterprise IT executives who have made the decision &ndas…
Speaker/Moderator - Ira Weinstein, Senior Analyst /Partner, Wainhouse Research
Ira M. Weinstein is a senior analyst and partner at Wainhouse Research, and 20-year veteran of the conferencing, collaboration and audio-visual industries. In his 10+ years as an industry analyst and consultant, Ira has contributed to dozens of articles, white papers, reports, and studies on rich media communications, videoconferencing, streaming and webcasting, audio-visual design and integration, and general business practices. Ira is the co-manager of WR's Visual Communications Practice (VCP) which provides in-depth coverage of the videoconferencing, streaming, and AV markets. In addition, Ira is the program manager for the Wainhouse Research end-user consulting practice, and has provided strategic advisory services to dozens of enterprises. Support services range from helping define the company's conferencing strategy to creating RFIs and RFPs to the selection of the appropriate products, services, and vendors. A key part of Ira's consulting and advisory support is his ability to understand complex client challenges thanks to his experience as a VP at a large conferencing channel partner and as the Global Department Head responsible for global conferencing and collaboration at a Fortune 50 investment bank. Ira also manages the Wainhouse Research test lab in Atlanta, GA. Ira has become the leading independent authority on videoconferencing product performance. In the past three years, Ira has conducted numerous in-depth studies of videoconferencing endpoint products, multipoint control units, and management/control systems from all leading vendors. Ira is a frequent speaker at industry events (e.g. Infocomm, PUG, Voicecon, and dozens of client-organized events around the world) and is frequently quoted by newspapers and magazines (e.g. Bloomberg, Business Week, Network World, No Jitter, Reuters, TMCNet, the Economist, the Wall Street Journal, ZDNet, etc.). Mr. Weinstein holds a Bachelors of Science in Electrical Engineering (BSEE) from Lehigh University
Panelist - Steven Bleiberg, Technology Manager, Johnson & Johnson
Steve Bleiberg has worked in the technology arena for 20+ years. He is presently a Technology Manager at Johnson & Johnson’s IT Shared Services. He is primarily focused on
enterprise video communications. He holds a Master of Science in Information Systems from Stevens Institute of Technology.
Panelist - Mark Gill, Multimedia Services Corporate IT, MasterCard
Panelist - Ron Ongley, Global Head of Technology, Russell Reynolds Associates
Ron Ongley is the Global Head of Technology Infrastructure for Russell Reynolds Associates and has been with the firm for over 11 years. He is responsible for all aspects of the firm’s network, unified communications, social collaboration platform, distributed infrastructure and security environments as well as the Client Services team. In 2010, Ron began a global video and collaboration transformation initiative by introducing cutting edge video technologies to the organization. These technologies transformed how the business operates by using high quality video solutions to conduct daily business. By leveraging these managed video services, the firm achieved swift service delivery models, cost savings, improved quality of service, and versatility in how users work. In 2012, the HD video capability was expanded to mobile devices and his team is currently working on fully integrating video into the firm’s unified communications and collaboration platforms. In addition to collaboration/video initiatives in 2013, Ron is also leading his firm through a Windows 7 migration and an ISO 27001 certification process.
Prior to joining Russell Reynolds Associates, Ron was the Director of Enterprise Systems at Rare Medium, Inc., where he led all aspects of the global infrastructure, liaising with internal teams to deliver e-commerce solutions to clients while integrating new acquisitions into the corporate infrastructure. Before that, Ron was the Manager of Technology at a small educational software firm and held roles in systems and network engineering with
Quaker State Corporation.
Panelist - Cid Isbell, Video, UC and Contact Center Solutions Specialist, Wellpoint
Cid Isbell has been working in the IT arena for 18 years. He is currently working for WellPoint, Inc in the Chief Technology Office's Innovation Center for Excellence. Mr. Isbell is leading the development of cutting edge enterprise solutions for Contact Center, Unified Communications, Video Communications, Video Broadcast and Content Delivery. He is currently focused on the design of Routed Video in the Video enabled Contact Center. WellPoint, a fortune 40 company, is the largest managed health care, for-profit company in the Blue Cross and Blue Shield Association.
Cloud-Based UC Services RFP - Location: Osceola B
This workshop starts with the simple question: If an enterprise wanted to eliminate all or most of its premises-based communications equipment and deploy a fully loaded unified communications solution…
Speaker/Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research
Panelist - Paul McMillan, Director Enterprise Technical Solution Engineering, SED North America, Siemens Enterprise Communications
Paul McMillan brings over 20 years of experience in the design, implementation, and management of large, complex realtime IP networks. He brings extensive experience across Military, Government, and Commercial markets. He joined Siemens Communications in 1996 to assist in establishing the IP networking business in the North American market. He has held subsequent positions in Network engineering, Engineering management, New platform introduction, Chief Technology office, Marketing, and Global Portfolio Management. Paul is a graduate of the Signal Officers Advanced Course and the Army Information Systems Staff Officer Course. In his current role, Paul oversees the technical sales engineering team supporting our large Enterprise customers across North America.
Panelist - Chris Hurley, Vice President, Corporate Development and Strategic Alliances, Thinking Phone Networks
Chris Hurley is a serial entrepreneur and executive with experience building and growing companies for over 20 years. His professional experience ranges from the
earliest stage startup to Fortune 150 companies.
At Thinking Phone Networks, Chris is responsible for developing strategic relationships with the leading global technology companies and service providers.
Prior to Thinking Phone Networks, he was in Sun Microsystems’ Corporate Development group where he was responsible for managing global relationships with Cisco,
EMC, Hitachi, LSI, and Huawei that delivered over $1 billion in revenue to Sun. He also supported M&A activities and divestitures for the company's Storage
He has also served as Vice President of Sales & Marketing at Sanbolic, a software development company specializing in file systems technologies, and Director of
Sales at Breakaway Solutions, an ASP hosting company that was the precursor to cloud computing. Prior to Breakaway Solutions, Chris was the founder and CEO of
The Network Factory, a computer networking consultancy and Boston Interactive Systems, a database developer consultancy. Both firms provided IT consulting services to major corporations in New England.
Chris attended University of Massachusetts Boston.
Panelist - Karen Erasmi, UCCaaS Product Manager, Verizon Enterprise Solutions
Karen Erasmi is a product manager at Verizon, with responsibility for developing and deploying Unified Communications and Collaboration as a Service solutions globally. Karen has over 25 years of data network and IP Telephony design, implementation and management experience including system engineering positions at
Digital Equipment Corporation and Wellfleet/Bay Networks/Nortel Networks prior to joining Verizon as a solution architect in 2002.
Panelist - Phillip Liu, Senior Product Manager, Unified Communications, 8x8
Phillip Liu is a Sr. Product Manager for Unified Communications at 8x8, Inc. He manages desktop and mobile cloud applications incorporating softphone, visual voicemail, IM/presence, web/video conferencing and call recording. Phillip has 20 years of experience developing enterprise software for the communications, healthcare and finance industries. Previously he managed the WebEx developer platform at Cisco Systems and built healthcare web applications at WebMD. Phillip began his career developing financial trading systems for the UBS Investment Bank and Citigroup.
Phillip holds an M.B.A. from the U.C. Berkeley Haas School of Business and a B.S. in Computer Science from the University of Michigan. He holds a patent on the technology to launch web conferences from IP phones.
Panelist - Huw Rees, Vice President of Business Development, 8x8, Inc.
Huw Rees serves as 8x8's Vice President of Business Development and was previously Chief Executive Officer of Centile, Inc., a former subsidiary of 8x8 where he led the development of the hosted PBX technology from 1999 to 2004. Rees was responsible for the change in 8x8's marketing and sales away from an OEM approach to a focus on end-users including both consumers and small businesses for hosted, cloud based communications services. He has been closely involved with telecommunications technology for over 25 years, beginning with Marconi PLC in 1985, where he opened and managed their Western US sales office. He has also held management roles with Plessey Inc., and with Mitel Corporation. Rees received a B.Sc. (Hons) from the University of Manchester, Institute of Science and Technology in Electrical and Electronic Engineering and an MBA from the University of LaVerne.
Panelist - Robin Alkein, Sr. Sales Engineer, ShoreTel
Robin Alkein is a Sr. Sales Engineer with ShoreTel’s Cloud Division. He has over 15 years’ experience in telecommunications and has held network engineering and solution sales engineering position with various organizations. Robin holds numerous industry certifications, including MCSE, CCNA, CCNA Voice, CCDA and CCDP. He has expertise in SIP Trunking and diverse WAN topologies including MPLS networks, Point-to-Point, Private IP, and managed VPN solutions. Robin is expert in premises-based IP telephony PBX’s as well as hosted, cloud-based offerings.
Panelist - Satish Shenoy, Director, Cloud and SI/SP Strategy, Americas, Office of the Sales CTO, Avaya
Satish Shenoy is a sales and business development executive with over 15 years of experience building successful teams and growing businesses across the US
Panelist - Vikram Lahiri, Portfolio Manager, Cloud Services, NEC Corporation of America
Bachelor Degree in Engineering from University of Ranchi (India). He has ver 7 years’ experience from “Design, Develop, Integrate and Implementation” in cloud services in all aspects of cloud framework (IaaS, PaaS, SaaS) with cloud deployment models (Private, Public, Hybrid).
Vikram also has strong experience in driving Technical Products & Processes from Designing Phase to Implementation with Technical Customer Service offering for leading Fortune 500 & Publicly Traded Companies & Clients around the world. He has published technical white papers and hosting technical webinars, presentations, workshops for cloud and other service offerings.
Designing and Implementing CEBP for Your Organization - Location: Sun D
Every enterprise operates with software-based business processes. These can be based on employee roles – sales, service, development, marketing, executives – and/or vertical markets &ndash…
Panelist - Vishakha Radia, Managing Director, Customer Business Transformation (CBT) Consulting Group, Cisco
Vishakha Radia is the Managing Director of Customer Business Transformation (CBT) consulting team in Cisco’s Collaboration Technology Group (CTG). Radia and her global team work with Business and IT Executives across multiple industries including Manufacturing, Retail, Service Provider, Healthcare, Government and Education and Financial Services. They move enterprise business and IT leaders through a customer transformation journey. CBT helps enterprise customers first visualize through powerful ‘use cases’ and then define transformational strategies and process change that deliver productivity improvements and cost reduction. CBT then implements pilots and quantifies the business value of collaboration technologies including mobile, social, video, and unified communications.
Panelist - Jan Hickisch, Vice President Portfolio Management UCC & Managing Director Fastviewer GmbH, Siemens Enterprise Communications GmbH and Co. KG
Jan has designed a variety of communication solutions in different roles, such as development, technical sales, product management and now as VP Strategic Portfolio Management for UCC, communication platforms and endpoints at Siemens Enterprise Communications.
Implementing SIP Trunking - Location: Sun B
SIP Trunking is one the hottest issues in enterprise communications, because it promises cost savings and true, end-to-end, IP voice connections. But the number of enterprises actually using SIP Trunk…
Speaker/Moderator - Dave Stein, Principal, Stein Technology Consulting Group
Speaker - Jim Allen, Enterprise Domain Architect
Jim Allen has several years of experience with architecture, design and deployment of network and collaboration technologies. In his recent role he has been instrumental in the adoption and deployment of collaborative technologies including voice, video and web collaboration within the medical device industry. In addition, he has been lead architect for carrier SIP trunk deployments leading to substantial operating cost reduction, increased communication flexibility and stronger competitive advantage. During his 30 year career he has worked for several fortune 500 companies as well as an independent consultant. He is currently on the technical advisory boards for three leading collaborative technology manufacturers.
The Overview of Microsoft Lync 2013 - Sponsored by Microsoft - Location: Expo Floor
During this session, we will cover the core of Microsoft Lync 2013, including IM/P, conferencing, and voice.…
Speaker - Tim Woo, Technical Product Manager, Microsoft
Managing UCC Complexity - Sponsored by Verizon - Location: Expo Floor
Speaker - Jeff Neikirk, MS Lync, Verizon
The Future of Desktop Communication & Collaboration Devices - Location: Sun A
Desktop phones aren’t sexy, but they still sell—almost all the vendors report that their sales of IP phones continue to grow each year. At the same time, vendors are also giving away soft-…
Speaker/Moderator - Stephen Leaden, President, Leaden Associates, Inc.
Panelist - Melanie Turek, Vice President, Research, Frost and Sullivan
Melanie Turek is Vice President of Research at Frost & Sullivan. She is a renowned expert in unified communications, collaboration, social networking and content-management technologies in the enterprise. For 15 years, Ms. Turek has worked closely with hundreds of vendors and senior IT executives across a range of industries to track and capture the changes and growth in the fast-moving unified communications market. She also has in-depth experience with business-process engineering, project management, compliance, and productivity & performance enhancement, as well as a wide range of software technologies including messaging, ERP, CRM and contact center applications. Ms. Turek writes often on the business value and cultural challenges surrounding real-time communications, collaboration and Voice over IP, and she speaks frequently at leading customer and industry events, including VoiceCon, Interop and CMP Media's Enterprise 2.0 Conference, for which she serves as an advisory board member and track chair. Prior to working at Frost & Sullivan, Ms. Turek was a Senior Vice-President and Partner at Nemertes Research. She also spent 10 years in various senior editorial roles at Information Week magazine. Ms. Turek graduated cum laude with a BA in Anthropology from Harvard College. She currently works from her home office in Steamboat Springs, Colorado.
Panelist - Gary Mading, Product Line Manager, Aastra
Gary Mading is Senior Product Manager at Aastra USA, a leading provider of open-standards voice communications solutions for enterprises of all sizes. Gary manages the product strategy for Aastra USA’s IP-PBXs for enterprise customers. Gary has over 20 years of experience developing and marketing communication products, including carrier systems, transmission equipment, broadband access products and enterprise communication systems. Gary holds a B.S. Electrical Engineering degree from the University of Texas and an M.S. in Business Management from the University of Texas at Dallas.
UC as a Platform for Videoconferencing - Location: Osceola A
Video conferencing can be implemented as a stand-alone deployment or as part of a Unified Communications strategy. This session will analyze the major UC platforms and compare their video capabilitie…
Panelist - Martin Steinmann, CEO, eZuce
Panelist - Hans Hwang, VP Advanced Services, Cisco
Moderator - Bill Haskins, Analyst, Wainhouse Research
The Trials and Triumphs of Moving to the Cloud - Sponsored by Interactive Intelligence - Location: Osceola 1
WellPoint, Inc., one of the largest health benefits companies in the United States, recently moved their contact center to the cloud in order to meet the needs of their customers and to reap the benef…
Speaker - Cid Isbell, Video, UC and Contact Center Solutions Specialist, Wellpoint
amplifyTEAMS: Top Enterprise Strategies in Dramatically Improving Collective Effort - Sponsored by Siemens Enterprise Communications - Location: Sun C
Untapped assets -- one of the most sought after items in any strategic plan. What do you have that can be converted into an engine of growth, competitive advantage, and profitability? Think 'team …
Speaker - Keith Ferrazzi, CEO & Chairman of the Greenlight Research Institute, Ferrazzi Greenlight
Keith Ferrazzi is CEO of Ferrazzi Greenlight, and Chairman of the Greenlight Research Institute, focusing on "cracking the code of human behavior" to drive desired business outcomes. The Institute's work focuses on relational science and the closely related science of behaviorism. Ferrazzi Greenlight applies this research to improve individual and organizational performance, creating dramatic growth at its Global 1000 clients. Ferrazzi authored the New York Times-bestselling book Never Eat Alone, which was recognized by Forbes as one of the best business books of 2005 for its articulation of personal relationship development mindsets, strategies and techniques. His second book, Who’s Got Your Back?, also a New York Times #1 bestseller, guides readers in the development of a trusted team of advisors who can offer guidance and hold them accountable to their goals.
Why SIP is HIP? - Sponsored by AT&T - Location: Expo Floor
Focus on customer drivers for adopting SIP for their enterprise and contact centers, what areas to focus on as they migrate from TDM to IP infrastructure.…
Speaker - Rupesh Chokshi, Director, Product Marketing Management, ATT
Booth Crawl - Location: Expo Floor
Enjoy refreshments and appetizers as you mix and mingle with the booth crawl sponsors, exhibitors, attendees, press and analysts in the Expo Hall.…
The Future of Video Collaboration - Sponsored by Cisco - Location: Sun C
Video is becoming pervasive in the workplace. More and better interactions are driven by video than never before. The explosion of mobile devices and the availability of cloud applications and service…
Speaker/Moderator - Roberto De La Mora, Sr. Director, WW Collaboration Solutions Marketing, Cisco
Roberto De La Mora marketing responsibilities include the solutions related to Unified Voice and Video Communications and Infrastructure, Unified Communications Endpoints, Cloud Collaboration and Collaboration-enabled Desktop Virtualization. In this capacity Mr. De La Mora provides guidance and strategic direction for WW field marketing teams and business units, and supports the sales organization by defining the value proposition of the solutions under his charter, as well as the competitive and market positioning for them. His team develops the programs and initiatives required to successfully execute on the strategy, ensure the alignment of the channels, sales, technical operations and support teams, serves as a liaison between Cisco’s Business Units and customers and sales teams. Frequently Mr. De La Mora participates in industry events and user forums as a speaker on business value of technologies such as Unified Communications, Collaboration, Conferencing, Desktop Virtualization, Video, Mobility and Cloud. He also interacts frequently with key customers as one of Cisco’s business technology experts. Mr. De La Mora is an experienced international executive with a 22-year career distinguished by achievements in sales growth, channel management, business and market development, marketing and product management, with a track record of rapid promotion and delivery of measurable results. He worked for companies such as Siemens, Lucent Technologies, Avaya, and he joined Cisco at the end of 2003 as the responsible for Unified Communications for Latin America. Mr. De La Mora holds an MBA from the Instituto Mexico-Aleman de Capacitacion Industrial y Comercial in Mexico City, Mexico, with post-graduate diplomas in Production & Materials Management, Sales Management and Industrial Finance and Accounting. He graduated with honors as a BS in Computer Systems Engineering from the UNIVA, in Guadalajara, Mexico.
UC? Mobility? FMC? BYOD? SIP Trunking? Video? WebRTC? It’s Time to Take Control - Sponsored by Voss Solutions - Location: Osceola 1
With an ever-growing array of advanced communications services - such as UC, mobility, FMC, BYOD, SIP trunking, HD video, and in the future WebRTC – an enterprise IT department is starting to re…
Speaker - Zeus Kerravala, Founder and Principal Analyst, ZK Research
Speaker - Christopher May, VP and Co-founder, VOSS Solutions
Christopher May is a VP and co-founder at VOSS. Responsible for customer acquisition and development and key relationships in North America and Asia, he also oversees the VOSS corporate marketing function. Christopher has 20 years’ experience with large technology projects, including DOCSIS broadband for Cable & Wireless Optus, Satellite broadband for UPC, and Digital PayTV for TCI. He was a partner in Broadcentric, a specialist Digital Broadband company, and has held senior commercial and technical/operational roles with Siemens, TCI and Schlumberger SA, including VP Asia Pac at JacobsRimell. Christopher has an MBA from Macquarie University, Australia and a BEng from Sydney University.
Speaker - Henry Barton, VP Strategy, VOSS Solutions
Henry Barton is VP Strategy at VOSS, is a co-founder of the company, and is responsible for leading VOSS’ product integration and customer advocacy. Henry has over 15 years in the Telecommunication, Cable and OSS sector and was Director/CTO for companies such as JacobsRimell, Cable & Wireless Communications and Nynex Cablecomms. Henry was Founder and CEO of Broadcentric, a specialist Digital Broadband 'convergent solutions' company. He spent 4 years at McKinsey & Co as a senior management consultant focusing on the telecoms sector. Henry has an MBA from the London Business School and the Sloan School, MIT, with 1st Class BSc Honours in Engineering Science. He is a member of the IEE and is a Chartered Engineer.
Speaker - Jim Meginley, VP Sales & Operations, VOSS Solutions
With over 35 years technology experience, Jim Meginley joined VOSS Solutions in 2010 as VP Sales & Operations. Prior to VOSS, Jim spent 30 years at Intec, in various senior managerial roles, focusing most recently on professional services, managed services, and service delivery. Jim brings to VOSS extensive knowledge of providing software solutions to the telecommunications industry and is a valuable addition to the VOSS management team.
Birds of a Feather: Lessons from Superstorm Sandy - Location: Osceola A
The major hurricane/storm that hit the East Coast near the end of 2012 had a particularly devastating impact on enterprise communications systems because so many corporate headquarters and datacenters…
Moderator - Stephen Leaden, President, Leaden Associates, Inc.
Birds of a Feather: Living with Lync - Location: Sun A
Continue the conversation that we began earlier this day in our “Living with Lync” breakout session. In this BOF, a leading Microsoft partner with deep history in the Lync product line wil…
Moderator - Sonu Aggarwal, CEO, UnifySquare, Inc.
Prior to founding Unify2, Sonu was the Director of Program Management/Group Program Manager for the Office Communications Server team at Microsoft, where he drove the roadmap, technical feature set, and execution for the OCS Server product line including Live Communications Server 2005, Office Communications Server 2007, and the roadmap for the next two releases of Office Communications Server. Sonu led the OCS Program Management team responsible for the feature set, feature design and technical specifications for all Server aspects of OCS. He drove extensive customer feedback from dozens of global enterprises into the technical design of OCS.
|Wednesday, March 20|
Cloud/Hosted UC Customers Speak Out - Location: Sun B
What communications applications are really feasible and cost-effective to move into the cloud today? There’s only one sure-fire way to know: Find enterprise decision-makers who have actually ma…
Panelist - Jason Kasch, CIO, Structural Group
Panelist - John Jackson, VP, Global Infrastructure and and Vendor Management, D+M Group
Panelist - Joseph Larizza, Chief Administrative Officer, Fieldpoint Private Bank & Trust
Fieldpoint Private was founded in 2008 by 31 well-known executives in the financial services industry who shared the belief that the biggest banks often did a poor job of servicing high net-worth individuals. Their goal was to provide this unique client population with white glove service enabled by superior technology. With 50 employees, Fieldpoint is quickly becoming a preferred banking institution for ultra high-net worth clientele.
Moderator - Justin Castillo, Partner, LB3
Justin G. Castillo is a partner in the firm of Levine, Blaszak, Block & Boothby, LLP (“LB3”), where he negotiates agreements for telecommunications and
technology-related products and services. He also represents customers in disputes with carriers.
and IT procurement, including TEM, back-billing, contract negotiation, vendor management, and SLAs.
Civil Fraud Section from 1994 through 1997. He clerked for the Honorable John A. Terry of the D.C. Court of Appeals from 1993 through 1994.
Mobile Device Management - Location: Osceola A
The “U” in UC stands for “unified,” and one of its most appealing attributes is that it can break down the silos between voice, data and video, and between wireless and wirelin…
Speaker - Irwin Lazar, Analyst, Nemertes Research
SIP Trunking Case Studies - Location: Sun A
More and more enterprises are developing some experience with SIP Trunks, mostly via limited pilot implementations, while a few pioneers have implemented SIP Trunks enterprise-wide. As the amount of r…
Speaker/Moderator - J.R. Simmons, President, COMgroup, Inc.
J.R. Simmons has 37 years of experience in the telecommunications systems industry, including 28 years as a consultant providing planning, design, analysis, implementation management, troubleshooting, and client education. His current projects include strategic planning, converged networking designs, Unified Communications
systems, multi-media call centers, hosted communications solutions, and expert testimony. He has taught college level telecommunications classes, conducted independent seminars, and is a frequent public speaker. Mr. Simmons is President and owner of COMgroup, a consulting firm with a staff of 12 experienced professionals, and an executive board member of the Society of Telecommunications Consultants.
Speaker - Andrew Blackmon, Director of Infrastructure and Technology Services, Children's Hospital Colorado
Director of Infrastructure & Technology Services, Children’s Hospital Colorado
CCNP Voice, CCNP, and CCDP
Speaker - Derrick Mitchell, Enterprise Voice Supervisor, Finish Line
Derrick Mitchell is a senior Unified Communications engineer with eleven years of extensive hands-on experience in network engineering, VoIP, administration, troubleshooting, and strong management skills. As a senior Unified Communications engineer with Finish Line, he is responsible for the design, implementation, and maintenance of all enterprise collaboration products. Derrick has a B.S. in Computer Technology from Purdue University, Indianapolis.
Speaker - Robert Jones, Telecom Manager, Ryder System Inc
As manager of all voice, video, and broadband services for Ryder US and Canada, Robert is responsible for the connectivity and communication needs of 4 primary locations and over 1000 field locations. Robert has 18 years of data networking, 6 years of telecom knowledge and a wealth of experience managing dozens of projects and providing leadership to his teams. Currently, Ryder is in the early stages of their SIP trunking deployment.
UC Market Update - Location: Osceola B
How big is the Unified Communications market, and which vendors are winning/losing? And what can we expect going forward? In this session, a leading UC analyst will present research that looks at the …
Speaker - Blair Pleasant, President & Principal Analyst, COMMfusion LLC & UCStrategies.com
As President and Principal Analyst, COMMfusion LLC and Co-Founder, UCStrategies.com, Blair provides consulting and analysis on Unified Communications and voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically.
Video Interoperability: Why is this Still an Issue? - Location: Sun C
Five years ago video conferencing standards were clear, and the top 5 vendors worked hard at maintaining interoperability. Today, the landscape has dramatically changed -- enterprises want UC- video…
Panelist - John Antanaitis, VP, Product Marketing, Video Solutions Group, Polycom Inc.
John Antanaitis is the Vice President of Product Marketing at Polycom. With nearly 20 years in high-tech communications, he leads a global marketing team responsible for worldwide product positioning, messaging, new product launches and events for Polycom products, solutions and services. John joined Polycom in 2002 after spending five years in Marketing and General Management functions for Stanley Tool Works and Fortune Brands. Prior to that, John spent ten years with Motorola, working in various functional disciplines including Engineering, Operations and Marketing in the mobile phone industry. John has an MBA with majors in Marketing and Operations Management from the Kellogg Graduate School of Management in Evanston, Illinois and a Bachelors of Science degree in Mechanical Engineering from the University of Illinois.
Panelist - Mike Geller, OVCC, Cisco
As Lead Architect for Cisco, Mike Geller is responsible for developing, defining and executing: Security strategy, architecture and plan for Service Providers including the application of secure SDN and service delivery, Cloud, Mobility and Infrastructure; and the architecture and operational model for the delivery of immersive video services across an inter provider boundary. Mr. Geller also leads Cisco’s standards work in immersive video (TP) for the ATIS Cloud Services Forum, OVCC, and IETF; develops and maintains architecture which empowers SP’s to monetize their networks by offering managed and cloud services; is a recognized expert in the application of IP-SLA and other performance management technology in Service Provider and Enterprise Networks; and has published the ATIS CSF Standards & Book about the “Inter-Cloud.”
Mr. Geller has BS from Emory University, MS-MIS from University of Miami, and has Multiple Industry Certifications: CCIE # 5392, Microsoft Certified Engineer.
Opening Remarks & Best of Enterprise Connect Award Eric Krapf, Co-Chair Enterprise Connect; Editor, NoJitter.com - Location: Osceola C
Summit: Cloud – Opportunity, Threat or Yawn? - Location: Osceola C
The chorus for moving your communications and collaboration to a Cloud/hosted model grows ever louder. Both familiar carriers and a new generation of service providers are singing the same song: Let u…
Panelist - Bryan Martin, Chairman & CEO, 8x8, Inc.
Bryan R. Martin is Chairman & Chief Executive Officer of 8x8, Inc. A seasoned 8x8 executive with more than 22 years of service to the Company, Mr. Martin has served in a variety of corporate and engineering capacities including President, Chief Operating Officer, Chief Technical Officer and Senior Vice President, Engineering Operations. He has been a member of 8x8’s Board of Directors since 2001 and has served as Chief Executive Officer since 2002.
Mr. Martin holds 43 United States Patents in the fields of semiconductors, computer architecture, video processing algorithms, videophones and communications. In November 2006, Governor Arnold Schwarzenegger appointed Mr. Martin to the California Broadband Task Force (see http://www.calink.ca.gov/taskforcereport/) for the Business, Transportation and Housing Agency where he served as Chair of the task force’s Emerging Technologies and New Applications Working Group. He also serves on the California Emerging Technology Fund’s Board of Expert Advisors (see http://cetfund.org/aboutus/expertadvisors) which is pursuing the best strategies to close the Digital Divide and make California a global leader in broadband access and applications. Mr. Martin has also been named one of the “Top 100 Voices of IP Communications” by Internet Telephony magazine.
Panelist - Giovanni Mezgec, General Manager - Lync Marketing, Microsoft
Moderator - Marc Lindsey, Partner, Levine, Blaszak, Block and Boothby, LLP
Microsoft: Derek Burney, Corporate Vice President - Location: Osceola C
Speaker - Derek Burney, Corporate Vice President, Microsoft Lync and Microsoft Office Data
Derek Burney is corporate vice president for Microsoft Lync Engineering. His responsibilities include development of Microsoft Lync, Microsoft’s leading enterprise unified communications product.
Summit: The Real-time Web—What it Means for Your Enterprise - Location: Osceola C
The Web has been carrying real-time traffic—two-way voice and video—for years, but, until now, this has mostly been a sidelight. However, recent developments make it likely that the World …
Panelist - Irwin Lazar, Analyst, Nemertes Research
Panelist - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research
Panelist - Hank Levine, Levine, Blaszak, Block & Boothby, LLP
Henry D. ("Hank") Levine is a partner in the firm of Levine, Blaszak, Block & Boothby, LLP, where he specializes in the representation of large users on telecommunications-related matters, including the negotiation of network services agreements; settling (or, where necessary, litigating) contract disputes
between large users and carriers; and advising on the adoption and implementation of new technologies. The organizations for which he has worked include the City of New York and the Federal Government, DuPont, Kaiser Permanente, IBM, Honeywell, and Goldman Sachs.
Committee on Technologically Enhanced buildings of the National Research Council and the Executive Board of the New York Telecommunications Reliability Advisory Council; was retained by the United States General Services Administration to provide strategic advice and assistance in connection with the FTS2000, FTS 2001, and Networx programs (through which the government purchases much of its telecommunications services); served as counsel to the Ad Hoc
Committee of Enterprise Customers in the WorldCom bankruptcy proceeding; and was a key witness in the government’s successful efforts to block the merger of MCI and Sprint.
Panelist - Cullen Jennings, Distinguished Engineer, Cisco
Small Contact Centers – Overcome Challenges and Play Big to Deliver Great Customer Service - Sponsored by Interactive Intelligence - Location: Expo Floor
David meets Goliath at Customer Service Mountain. Your small contact center has unique characteristics, challenges and opportunities. However, your goal is the same as today’s largest centers: p…
Speaker - Jason Alley, Manager, Solutions Marketing, Interactive Intelligence
Enabling the Nomadic Workforce - NEC Corporation - Location: Sun C
With the growing number of nomadic employees these days working is no longer defined by being in the office. These workers are not a certain type of employee in a specific role either. The nomadic w…
Speaker - Todd Landry, Sr. Vice President, NEC Corporation
Market Update: Cloud Services in the Enterprise - Location: Osceola A
Enterprises are becoming more aware of the option to purchase hosted/cloud-based communications services instead of customer premises equipment, but what are the real adoption trends? In this session,…
Speaker - Elka Popova, Director, Unified Communications, Frost and Sullivan
The Role of APIs in Integrating Communications with the Business - Location: Sun D
Communications-Enabled Business Processes (CEBP) used to be promoted as part of a more closed ecosystem, but over the past couple of years, the model for integrating communications with the business h…
Panelist - Tobias Goebel, Director of Mobile Strategy, Office of the CTO, Voxeo
Tobias has over 10 years of experience in the IVR and contact center industry. He has held various positions at industry-leading companies encompassing development, product management, partner consulting, and sales engineering. In Voxeo's office of the CTO today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile, SMS, voice, IM, social, and will address the customer holistically, taking the SoLoMo (Social, Local, Mobile) trend into account. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK.
Panelist - Richard Tywoniak, Senior Marketing Manager, Communications and Collaboration Group, Cisco
Senior Marketing Manager, Cisco Systems Inc., Communications and Collaboration Group
Richard Tywoniak, a Senior Manager at Cisco, leads a team within the Collaboration Technology Group that is responsible for the Collaboration Developer Program.
Richard came to Cisco through its acquisition of Vovida Networks, where he was Vice President of Business Development. Prior to that, he held senior sales and
marketing positions at Xerox Corporation. Richard received his MBA from the University of California Berkeley, Haas School of Business in 1999.
Panelist - Evan Cummack, Solutions Architect, Twilio
Panelist - Laura Merling, VP Ecosystems and Platform Solutions, AT&T
Panelist - Scott Monson, AVP Business Development, Growth Strategies at AT&T
The SBC’s Role in Your Communications Architecture - Location: Sun A
The session border controller (SBC) is increasingly being seen as a key element at the public-private network edge, as enterprises migrate from legacy TDM to true end-to-end IP communications. Not coi…
Panelist - Rob Popovic, Director of Enterprise Marketing, Acme Packet
Rob Popovic is Director of Enterprise Marketing at Acme Packet. In this role, Rob is responsible for worldwide solution strategy, aligning the ecosystem behind the Acme Packet value proposition, and raising awareness through thought leadership activities. Prior to joining Acme Packet, Rob
was technical sales director for Global Accounts and Financial Services at Avaya. He has been in the Unified Communications & Collaboration space for 15 years, both as a customer and vendor. He specializes in strategies and technologies in the financial services and insurance industries, focusing
on customer experience, collaboration, and infrastructure optimization.
Panelist - Ashish Jain, Director of Solutions Marketing, GENBAND
Panelist - Darryl Sladden, Technical Marketing Manager and Architect, Cisco
Darryl Sladden, Technical Marketing Manager and Architect is a 12 year veteran of Cisco Systems. Mr. Sladden is currently responsible for the Technical Marketing teams that supports all aspects of Unified Communications related technologies on the ISR and ASR routers at Cisco, as well as the Unified Computing solutions on these platforms. He has been the leading architect and product manager for Cisco’s Session Border Controller portfolio, and helped to define the Cisco UnifiedBorder Element (CUBE) at Cisco. He has worked in and holds a patent in many VoIP technologies and has lead the product direction of many important technologies at Cisco including the award winning Cisco Unified Border Element and the Cisco AS5400XM Voice Gateways. In his tenure at Cisco, he has been involved in designing VoIP solutions for thousands of customers worldwide. Mr. Sladden holds a Bachelor of Mathematics degree from the University of Waterloo and held a CMA designation in Canada.
UC Pricing & Licensing - Location: Sun B
As IP communications moved into the enterprise, many people predicted that the cost of systems would be cut dramatically, as they moved from hardware to software. This transition to software is occurr…
Speaker - J.R. Simmons, President, COMgroup, Inc.
Video Managed Services: What’s Next? - Location: Osceola B
There is a lot happening with managed/hosted offerings, and this session examines both the emerging underlying technologies and market factors shaping these services. The session will examine how both…
Panelist - Mike Brandofino, EVP, AVI-SPL
Mr. Michael Brandofino joined AVI-SPL in May 2009, driving the company’s initiatives for industry leadership in video and Unified Communications (UC) services.
professional services, global HelpDesk support services and video network operations center (VNOC) managed services. Under his leadership, AVI-SPL developed its video-focused
support program, Unify ME™ services portfolio, Digital Media solutions and the multifunction telepresence solution, Caméléon Telepresence®
1992. The organization was subsequently acquired by the Johns Brook Company in 1997. He was president of Johns Brook at the time it was acquired by Wire One, GlowPoint Inc.’s
predecessor company, in 2000. He went on to serve as CTO of Glowpoint, and subsequently was named CEO of the company in 2006.
Panelist - Jeff Tench, CMO, Teliris
Panelist - Mike Swade, Executive Vice President, Sales, Yorktel
Panelist - David Danto, Principal Consultant, Dimension Data
David Danto has nearly 35 years of experience providing problem solving leadership and innovation in media and unified communications technologies for various firms in the corporate, broadcasting and academic worlds. This includes:
Panelist - Steve Vobbe, SVP, Business Development, Glowpoint, Inc.
Stephen Vobbe is the SVP of Business Development at Glowpoint, a leader in cloud and managed video services. He is responsible for Glowpoint’s go-to-market
strategy and for developing innovative cloud and managed video solutions with technology partners.
As a business development executive with over 20 years of experience developing innovative technology solutions, Stephen has spent the last 8 years developing visual collaboration solutions for enterprises and service providers.
Prior to joining Glowpoint, Stephen held a number of senior leadership roles at Tandberg and Cisco where he developed key technology solutions with companies such as Microsoft, HP, Barco, Broadsoft, IBM and Avaya. Stephen was also responsible for Tandberg’s entry into the service provider solutions market where he helped service providers around the globe develop managed services offerings for video conferencing.
Unleashing the Potential of Virtual Teams - Sponsored by Siemens Enterprise Communications - Location: Expo Floor
Communication technology has become a disparate mess as work lifestyles have permanently evolved to be flexible and mobile. Because we have so many communication options, the opportunity to connect a…
Speaker - Peter Greco, Director, Strategic Solutions, Siemens Enterprise Communications
The Power of UC, Amplified - Sponsored by Plantronics - Location: Sun C
Smart devices and applications have dramatically changed the way we do business and live our day-to-day lives. With these products and technologies nearly ubiquitous, the next wave of change is coming…
Speaker - Joe Burton, SVP of Technology, Development and Strategy, and CTO, Plantronics, Inc.
Joe Burton serves as Plantronics’ SVP of technology, development and strategy, and Chief Technology Officer. He is responsible for setting and driving Plantronics' technology direction and leading the company's global engineering teams and programs. Prior to joining Plantronics, Mr. Burton held several key executive, engineering leadership and architecture-level positions at Polycom, Cisco, and Active Voice. During Burton's 10 year career with Cisco, he served as Cisco's Chief Technology Officer for Unified Communications, encompassing call management, IP phones, contact center, conferencing, unified messaging, unified communications applications, and advanced technologies and products. Mr. Burton is the author of several communications patents and holds a Bachelor of Science degree in Computer Engineering from Reynolds College in New York.
Cloud for the Contact Center: Who’s Offering What? - Location: Sun D
Several manufacturers of premises-based contact center infrastructure (ACD, IVR, reporting, etc.) report that their strongest growth is now coming from hosted implementations of their software, provid…
Panelist - Liz Osborn, Product and Solutions Marketing, Five9
Liz Osborn is the Vice President of Product and Solutions Marketing for cloud contact center software leader Five9. With more than 20 years in the technology industry, Liz is an expert in enterprise software and networking. Prior to Five9, Liz was the senior director of product marketing at Genesys where she helped guide product direction and led solution-marketing efforts. Liz has deep knowledge of the contact center market including expertise in contact center platforms, voice self service, performance management, analytics and reporting, customer service, telemarketing, IP/SIP and the cloud. Liz has also held product and marketing leadership roles at Adobe and Lucent.
Panelist - Alla Reznik, Director, Product Management for Contact Center and Emergency Communications Services, Verizon
Panelist - Madelyn Gengelbach, Sr. Manager of Product Marketing, inContact
Madelyn joined inContact in 2010. Madelyn has worked for Fortune 50 firms to small startups, including Sprint, Hallmark Cards, and H&R Block. During that time she’s worked in Marketing, Product, Sales, and Operations. Madelyn has worked in and managed teams in blended call centers at Hallmark and Sprint.
Panelist - David Tso, Senior Vice President, Product and Strategy, Echopass
David Tso is responsible for Echopass product management, business strategy, and vendor partner relationships. He brings a broad range of domestic and international experience in business development and strategy with start-ups to billion dollar high technology businesses. Prior to Echopass, David was Senior Director, Market and Business Development for Avaya, where he led alliances, strategic partnerships, and mergers and acquisitions. Previously he was Senior Director of Corporate Strategy and Technology and Director of Business Development for contact center and unified communications. Before Avaya, David held executive positions in product management, marketing, and operations management with Octel, Lucent Technologies, and venture companies in China, Thailand, and Brazil.
SIP Trunking Interoperability - Location: Sun A
The SIP Forum has completed an interoperability specification, SIPConnect 1.1, which is intended to ensure interoperability between enterprise CPE and carrier networks. But the carriers never official…
Panelist - David Tipping, Vice President and General Manager, Sonus SBC Business
David Tipping is the vice president and general manager of the SBC Business at Sonus Networks, Inc. Prior to this role, Tipping served as Sonus’ vice president of product marketing and product management. Tipping has served in several executive and management roles during his tenure with Sonus, including vice president of Sonus Worldwide Systems Engineering, vice president of Sonus’ Service Providers for the Americas division and as technical director of Sonus’ Eastern region. Previously, Tipping spent four years at Enterasys/Cabletron Systems – a Siemens enterprise communications company – as a senior systems engineer supporting customers in the Midwest and New England. He received a Bachelor of Science degree from the University of New Hampshire.
Videoconferencing as a Software Business: Impacts on Buyers and Sellers - Location: Osceola A
Videoconferencing has always been hardware-intensive, but Cloud and virtualiztion could change that. This session examines this software video scenario – how real is it, and what are the implica…
Panelist - Eric Kintz, Senior Vice President and General Manager of Logitech for Business, Logitech
Eric Kintz is Senior Vice President and General Manager of Logitech for Business, the group within Logitech focused on business productivity and collaboration solutions. In this role, he is responsible for business product research and development, as well as worldwide business marketing and sales. Mr. Kintz reports to Logitech’s president.
Panelist - Krish Ramakrishnan, CEO, Blue Jeans Network
Krish brings more than 20 years of successful leadership and innovation to Blue Jeans Network. A serial entrepreneur, Krish has been founder and CEO of several successful startup ventures. Prior to Blue Jeans, he was an Entrepeneur-In-Residence (EIR) at Accel Partners, where he was exploring HD video
technologies including the current idea behind Blue Jeans. Before that, Krish was the General Manager for the Server Virtualization business unit at Cisco Systems, responsible for architecting Cisco's datacenter and desktop virtualization solutions. Prior to his work at Cisco, Krish was the CEO of Topspin
Communications. Under his stewardship, the company re-invented itself as a datacenter virtualization player and executed strategic partnerships with IBM, Dell, HP, and Sun.
Panelist - Andy Howard, Founder & Managing Director, Howard & Associates
Andy Howard is Managing Director of Howard & Associates, a leading consulting firm focused on helping clients “improve communications with video.” Mr. Howard has helped hundreds of customers architect and implement enterprise-wide video deployments. Mr. Howard is a highly regarded IP video expert, industry veteran, and a frequent speaker at leading industry events.
Panelist - Marty Hollander, Senior Vice President of Market Development, Vidyo
QoS & Net Design for Converged Networks - Location: Sun B
Converged networks aren’t new, but it’s still as much art as science when it comes to delivering high-quality application performance and real-time voice, video and data traffic over conve…
Speaker/Moderator - John Bartlett, Sr. Dir. Product Management, Polycom
John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises design and configure networks to support video conferencing.
John currently serves as a Sr. Director in Product Management for Networking Services at Polycom. In this role he is leading a professional services team to support Polycom customers in upgrading their networks to provide consistent high-quality video delivery.
Before Polycom, John worked as an independent consultant for 15 years, assessing customer networks for support of video applications and other application performance issues. John engaged with many enterprises and vendors to analyze network performance problems, design network solutions, and support network deployments. John has 34 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products.
Panelist - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Panelist - Eric Newton, Principal Consultant, AT&T Enterprise Solution Consulting, AT&T Signature Client Group
Eric D. Newton is the acting manager of AT&T’s global Customer Innovation Centers and provides direction for these centers in their support of customer visits and opportunities. He also supports AT&T’s key accounts with interactive and unified communications solutions. Furthermore, he provides analysis and knowledge share to customer and public audiences, as well as internal AT&T technical training and documentation.
Panelist - Manfred Arndt, Distinguished Technologist, Advanced Technology Group, HP
Manfred Arndt is an HP Distinguished Technologist focused on Unified Communications & Mobility in the Advanced Technology Group (HP Networking CTO Office). He is responsible for architecting and driving the UC strategy vision for the HP Networking product portfolio to support rich multimedia solutions with strategic technology partner solutions like Microsoft Lync. He also has participated in several industry standards and is a co-author of the LLDP-MED standard and has been instrumental in driving the adoption of LLDP and NAC/802.1X across the industry.
Arndt has over 20 years experience in the high-tech industry, including several networking and wireless startups as Technologist, Evangelist, System Architect and various other engineering roles.
Panelist - Stephen Campbell, IT Consultant, Stephen K Campbell Inc
Stephen Campbell performs IT consulting services in the telepresence, video conferencing and network & telecommunications infrastructure areas. He has over 21 years of IT experience with Beckman Coulter Inc. As Director of Network Services for a 10,000 employee global enterprise, he was responsible for managing the global LAN/WAN, telephony, video, email, SharePoint and document management services. He has implemented global call centers, telepresence in Europe/US/Asia, participated in the creation of a state-of-the-art colocation data center, and implemented a global MPLS wide area network.
Prior to working in IT, Stephen held various positions within the engineering department of Coulter Electronics Inc., and became a co-inventor on two US patents for blood analyzer electronic circuits. He previously worked as a Field Applications Engineering Manager for semiconductor-maker Advanced Micro Devices (AMD); worked as a manufacturer's sales representative for Conley & Associates in Central Florida; and was an Electronics Design Engineer with Lockheed Aircraft Corporation in Atlanta, Ga. He holds Bachelor Electrical Engineering and Masters of Science Electrical Engineering degrees from Georgia Tech in Atlanta.
RFP: UC Without Buying a New PBX - Location: Osceola B
Unified communications works with and through a PBX, but it’s not necessary to purchase and install a new PBX in order to get UC capabilities. There are multiple UC solution choices and they can…
Panelist - Davide Petramala, Executive Vice President, Sales & Business Development, Esna
Davide joined Esna in 1993 and oversees all sales, professional services and business development for Esna worldwide. During Davide's tenure, revenue has grown over 200%, the customer base has expanded to 30 countries, and he has initiated and maintains strategic relationships with Google™, Cisco®, Avaya®, ShoreTel®, VMware® and others. His over 20 years in unified communications and collaboration have given Davide deep understanding of how enterprises leverage communication software to improve productivity, reduce costs and foster greater collaboration. A frequent speaker and an active blogger, Davide brings real world examples to his audiences so they can learn new and innovative approaches to communicating and collaborating in today's dynamic workspace. Davide holds a Bachelor of Commerce degree from McGill University, majoring in International Business and Marketing.
Panelist - Frank Fender, UCConsultant, Siemens Enterprise Communications, Inc.
Frank Fender is a Unified Communications Product Manager and Architect at Siemens Enterprise Communications Corporation in their Global OpenScape Unified Communications Server practice. Frank has been specifically focused on UC deliverables since 2003. In those days the technology was known as Real-Time Collaboration (RTC). He was instrumental in assisting Siemens with first-to-market delivery of a SOA-based rich telephony presence aggregation system with their award-winning OpenScape UC system.
Frank has an MBA, a BS in Computer Science, and 20 years of voice, data, and development experience as a Unified Communications Architect, Integrated Communications
Consultant, Client/Server and Web Services Software Developer. Frank has worked in various capacities as Manager, Director, Board Member, CFO, and Chairman of a number
of companies that he has founded, co-founded, managed or developed. He has design, analysis, development and project management experience in telecommunications, convergence and data processing systems in the private and public sectors including detailed software design, and structured development methodologies. His UC knowledge has been applied to the design and development of call routing servers, voicemail systems, and complex call centers utilizing CTI, UC, IVRs, and telephony systems in the US, England, Germany, and New Zealand, at Fortune 500 companies including Siemens, IBM, Intel, Lockheed Martin, Sears, Shimano, SBC, Office Depot, Dow Corning, LightBridge and DoubleClick.
Panelist - Julie Reed, Sr. Product Manager, Social Communications, IBM
Better Business Collaboration from Dolby & BT - Sponsored by Dolby - Location: Expo Floor
Be the first to learn how the latest audio conferencing solution from Dolby & BT can drive better business collaboration within your organization. This latest technology makes conference calls sou…
Speaker - Richard Fletcher, CIO, BT Conferencing
Wednesday Reception - Location: Expo Floor
Enjoy a cocktail and appetizer as you network with peers in the Expo Hall. Reception sponsored by HP.…
Managed Services – Innovating the Support Model - Sponsored by Carousel Industries - Location: Expo Floor
The various levels of expertise required to complete a full-service IT staff are growing, with 80% of the staffs time spent running low value, non-contributory commodity “Chore” type activ…
Speaker - Mark Damphousse, Director of Managed Services, Carousel Industries
Mark has 20+ years consulting, designing, installing and supporting voice and data network solutions. Highly involved in Avaya/Lucent converged communications solutions and VoIP since 2001. Arrived at Carousel in 2009 via acquisition of TriNET Systems where he held the title of Chief Technology Officer.
Actionable BIG DATA insight from your UC, Contact Center, and Collaboration Systems - Integrated Research - Location: Sun C
BIG DATA, does it matter to enterprise communications? How can you gain competitive advantages, optimize operations, increase revenue, and add value for all stakeholders? Join Integrated Research to…
Speaker - Brian Smits, Integrated Research, Director, Integrated Research, creators of Prognosis
Brian is a Director at Integrated Research (IR) where he is responsible for Business Development and Marketing in the Americas. For the last four years, he has worked with the world’s largest enterprises, service providers, and communications systems manufacturers. Prior to IR, Brian served as the global Director of Sales and Marketing for a cloud based contact center provider.
Enterprises may find value in sourcing some communications capabilities in the cloud, but it’s unlikely that many will move—at least in the near term—to a full cloud deployment. As a…
Panelist - Jim Davies, CTO, Mitel
As Chief Technology Officer, Jim Davies is the driving force behind the strategic direction of Mitel’s unified communications solutions portfolio and its evolution beyond today’s technology horizon. Appointed as CTO in 2003, Jim brings a working history rich in research and development and business experience within telecommunications. His intimate understanding of the constantly unfolding dynamics of IP communications technology has placed him at the forefront of Mitel’s next-generation strategies, ensuring the company is persistently growing in new and innovative directions.
Panelist - Bellverie Ross, Senior Program Manager, City of Charlotte
Bellverie Ross is an accomplished, entrepreneurial senior manager with diverse-industry experience and a 25-year track record of success leading high-performance teams in all aspects of information systems technology and business. Currently with the City of Charlotte, she is the Senior Program Manager responsible for Citizen Relationship Management (CRM) and the City’s Enterprise Program Management Office. She recently led the technology team to support the deployment of more than 140 projects in preparation for the 2012 Democratic National Convention in Charlotte. Her experience is backed by a MBA; dual strengths in emerging technology and innovative marketing; and a proven ability to deliver timely, cost-effective, next-generation solutions for furthering business goals. She has documented success in global systems development/testing/deployment and encouraging “out-of-the-box” ideas. Ms. Ross has had a distinguished career chronicled by multiple awards, patented technologies, fast-track advancement, and superior-rated performance ratings. She is experienced in managing and supporting multimillion-dollar worldwide systems and diverse workgroup and areas in both technology and business. Ms. Ross is an expert in combining technology solutions with creative concepts to capitalize on new opportunities, support business growth, and displace the competition. She has managed an estimated $1 billion in projects which have included retail and commercial development, customer relationship management (CRM), world-wide system deployments, and program development. During her career Ms Ross has held positions with City of Charlotte, Wachovia, Lending Tree, MBNA America (Bank of America), First American Real Estate Information Systems, Coors Brewing Company, AT&T Wireless and Price Waterhouse. Recently, she received the distinguished 2012 Technology All-Star Award from Women of Color Magazine. In 2004 she received the Young Black Achiever’s Award from the National YMCA. Ms. Ross was formerly the Vice-Chairperson of Events for NCTA Wise in Charlotte, NC. This organization focuses on women in technology, science and engineering roles. In the past she has been a board member of the United Way and Easter Seals technology committees and was also the Regional Director and Co-Founder of WITI ( Women In Technology, Inc.). Ms. Ross is extremely active in multiple charity organizations including Avon Walk for Breast Cancer, MS Society, American Stroke Association, and many others. Ms. Ross received her BA in English from the University of Colorado and an MBA with Honors from Wilmington University in Wilmington, Delaware, and is currently a candidate for her Ph.D. at Capella University in Organizational Behaviors/Information Technology.
Panelist - Kevin Gavin, CMO, ShoreTel
Gavin joined ShoreTel in October of 2007. For over 25 years, Gavin has helped high-growth communications companies achieve market-leading status in new market categories by delivering breakthrough products and services directly to businesses and consumers.
Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research
High-Capacity Wireless: 4G and Wi-Fi Everywhere? Impact on Devices, Apps and Costs - Location: Sun D
Mobile networks have been a mixed blessing with regard to the mobility revolution. On the cellular front the mobile operators have moved from 2G to 4G and are now delivering downstream data rates meas…
Panelist - Bob Friday, CTO, Wireless Networking Group, Cisco
Bob Friday is Chief Technology Officer for the Wireless Networking Business Unit, part of Cisco’s Network Services Group. He manages strategic wireless initiatives for the fast-growing WiFi (wireless LAN) and WiMAX broadband (wireless WAN) businesses. Friday’s career has been focused on developing unlicensed wireless networking technology and products. He came to Cisco as the Chief Scientist and cofounder of Airespace, the wireless LAN leader acquired by Cisco in 2004. At Airespace, he leveraged his background in the outdoor wireless service provider market to introduce a centralized controller architecture for enterprise 802.11 wireless networks. He was also responsible for location technology, mesh, wireless routing technology, radio hardware development, and radio resource management algorithms. Prior to Airespace, Friday was Chief Scientist at Metricom, a wireless WAN infrastructure company, and was directly responsible for the performance and capacity of the company’s nationwide wireless wide-area Ricochet network. Friday has been awarded 13 patents. He holds a bachelor of science degree in electrical engineering from Georgia Tech and a master of science degree in electrical engineering from San Jose State University.
Panelist - Mauricio Desdier, Solutions Consulting, Alcatel-Lucent Enterprise
Mauricio has a broad experience of more than 20 years in carrier network and enterprise solutions consulting and technical marketing in Mexico and CALA Region.
He formerly worked for Cisco Systems in its Customer Advocacy Post-sales Services Division; for Huawei in LATAM as Technical Sales Managing VP and more recently as Global Account CTO for America Móvil in Ericsson. He currently belongs to Alcatel-Lucent’s Global Strategic Marketing staff focusing on market and business intelligence of Multi-National Companies and Enterprise segments.
He holds a Bachelor Degree in Electronics and Communications Engineering and a Master Degree in Enterprise Systems Engineering, both from Universidad Iberoamericana in Mexico City, as well as a Business Engineering Diploma from Ericsson’s International Training Center in Stockholm, Sweden.
Mobile Video: What's the Big Deal? - Location: Osceola A
Mobile, mobile….the world's gone mobile. OK, but what does that really mean relative to video for the enterprise? This session breaks down how the two revolutions -- mobile and video -- wil…
Panelist - Stu Aaron, Chief Commercial Officer, Blue Jeans Network
Stu provides Blue Jeans Network with more than 20 years proven experience in technology marketing, product management, and business development, having playedprincipal roles in multiple highly successful startup ventures across multiple industries. Stu was most recently the Vice President of Marketing and Product Management at Bloom Energy a recognized leader in clean tech. In his five years at Bloom, Stu was responsible for all facets of marketing, product management, business development, and government affairs as the company experienced rapid growth and built a strong brand. Stu was the architect behind Bloom's blockbuster launch on "60 Minutes" in February 2010. Prior to Bloom, Stu held the roles of Vice President of Marketing, Product Management, and Business Development at Topspin Communications, which was acquired by Cisco Systems in May 2005. Before Topspin, Stu spent three years at CacheFlow Inc., where he held the positions of Vice President of Marketing and Product Management and led the company through a highly successful IPO. Prior to CacheFlow, Stu was the Assistant Vice President of Marketing in the IP and Internetworking Product Group at Newbridge Networks Inc., and an Industry Analyst with the Network Strategies Practice of Ernst & Young. Stu has also held a variety of research and development positions at 3M Corporation and National Semiconductor Corporation and holds a bachelor's degree in Electrical Engineering from Cornell University.
Panelist - Joan Vandermate, VP, Product Marketing, Vidyo
Joan Vandermate is Vice President of Product Marketing at Vidyo and brings experience in sales, business development, product management and marketing leadership roles to her position at Vidyo. Most recently Joan lead product management for Avaya’s contact center solutions focused on delivering Avaya’s contact center portfolio to new and expanding markets including the software as a service (SaaS) and mid market segments. Previously Joan served as global Vice President of Marketing for Polycom, where she was responsible for marketing Polycom’s portfolio of video communications solutions. At Polycom Joan’s responsibilities included product marketing, competitive and go-to-market strategies for their video solutions to enterprises and service providers. She was previously the Vice President of Product Management at Siemens Communications, where she held P&L responsibility for a $300+ million telecommunications product portfolio.
Moderator - Ira Weinstein, Senior Analyst /Partner, Wainhouse Research
The 3 Steps To Take After Enterprise Connect - Sponsored by Sonus Networks - Location: Expo Floor
The 2013 Enterprise Connect conference promises to be an exciting experience with presentations, discussions and demonstrations on the latest in communications technology – how to mobilize your …
Speaker - Wes Durow, Vice President, Marketing and Go-To-Market Operations, Sonus Networks
Wes joined Sonus in 2011 and guides the company’s marketing, sales enablement and go-to-market operations worldwide. He is an experienced change catalyst with a 20-year track record helping global companies develop and execute integrated business and marketing plans. Prior to Sonus, Wes held executive leadership positions with Fonality, Avaya and Nortel. As Chief Marketing Officer at Fonality, he helped establish the firm as one of the fastest growing providers of Unified Communications in a Software-As-A-Service model. Prior to Fonality, Wes led the global marketing function for Avaya. Wes also guided the marketing and strategy function for Nortel’s Enterprise division prior to the acquisition by Avaya. Wes began his career in advertising helping to build brands for companies such as American Airlines, Bank of America, Dial, and ConAgra. Wes has been a featured contributor in Fast Company magazine and has served as an adjunct faculty member at the University of North Carolina and as a guest lecturer at Duke University’s Fuqua School of Business. He holds a bachelor's degree from the University of Northern Iowa and a master's degree from Northwestern University.
Birds of a Feather: BYOD: How Will You Handle It? - Location: Osceola A
You’ve heard the experts and your peers’ case studies, now it’s time for you to sound off on BYOD. What are you seeing in your enterprise? What’s working, and what’s not?…
Birds of a Feather: SIP Trunking: Making It Work - Location: Sun A
After three days’ worth of sessions on the nitty-gritty of SIP Trunking, what’s left to say? Probably plenty, as the implementation challenges persist and evolve for this important but oft…
Moderator - Barb Grothe, CEO, Telecom Resources, Inc.
Increasing Employee Adoption of Video Conference Technology - Sponsored by Sabre Virtual Meetings - Location: Sun C
As an IT organization, would you run your servers at 20% capacity? Probably not. So why let your video conference technology sit unused? Conquer employee hesitancy to embrace virtual meetings in thi…
Speaker - Jeremy Stubbs, General Manager, Sabre Virtual Meetings
|Thursday, March 21|
Emerging Tools for the Contact Center--Social & Analytics - Location: Sun C
HD Video and Web Conferencing - Location: Sun B
During 2012, a number of web conferencing solution providers rolled out HD-quality video conferencing, giving enterprise users access to a high quality video conferencing alternative that does not hav…
Speaker/Moderator - Andy Nilssen, Partner and Senior Analyst, Wainhouse Research
Panelist - Peter Ryce, Product Evangelist, Adobe
Panelist - Sampath Gomatam, VP & GM - Real-Time Collaboration, Citrix
Software-Defined Networks: Impact on Communications - Location: Sun D
The biggest trend in IP network infrastructure is Software-Defined Networks. SDNs promise more efficient, application-aware network infrastructure, but they’re likely to have a significant impac…
Speaker/Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research
Summit: UC Management -- Does it Really Exist? - Location: Sun A
The “U” in UC stands for “unified,” and one of its most appealing attributes is that it can break down the silos between voice, data and video, and between wireless and wirelin…
Panelist - Christopher May, VP and Co-founder, VOSS Solutions
Panelist - Phil Moen, Chief Executive Officer and President, Unimax Systems Corporation
Phil Moen is Chief Executive Officer and President of Unimax Systems Corporation, a provider of UC management software specializing in help desk and employee self service tools. Phil has twenty five years of experience and executive leadership in the software technology industry. Phil’s wide expertise has provided direction to many parts of technology organizations from sales and delivery to the product management and development of complex production and inventory control systems. Phil’s prior work includes many technological breakthroughs in thin client computing, user interface architecture and ergonomic usability. For the past 7 years Phil has worked with his Unimax team to develop incredibly simple, self-trained UC tools which allow the entire employee chain to manage complex telephony environments across many telecom equipment providers such as Avaya, Cisco, Nortel and others, whether that employee is a telecom professional, a help desk operator, or an end user. Phil holds a B.S. degree in general business, sales and marketing from St. Cloud State University and is CPIM certified. Mr. Moen is an active athlete who competes in inline speed skating, running, as well as participating in hockey and competitive water skiing. Phil has been married for over a quarter of a century, his two boys keep him young and he spends what little time is left each day reading and watching movies with his family.
Communications Security: Report to the Industry - Location: Sun A
What’s the true state of communications security in 2013? Where are the most serious threats, and what is – and isn’t-- being done to stop them? In this session, you’ll hear f…
Speaker - Rod Wallace, Vice President, Services, SecureLogix Corporation
Rod Wallace is currently the Vice President of Services for SecureLogix Corporation. In this role, Wallace oversees daily operations of Customer Support, Professional Services and Managed Services. Wallace also holds accountability for services offering evolution and business performance.
Wallace has held a number of positions in the technology sector, most notably the Voice Security and IP Trunking business leader under the Enterprise Solutions Global Services Organization at Nortel Networks Corp. Wallace held a variety of positions at Nortel since 1991, including heading the Global Network and Physical Security Professional Services practice, serving both telecom and enterprise customers. During his 19-year tenure at Nortel, Wallace also held leadership positions in Advanced Technology and Product R&D.
Wallace holds a Master of Applied Science in Electrical Engineering degree from the University of Toronto and served as a Board member of SecureInfo Corp., a private company based in San Antonio, Texas.
Speaker - Mark Collier, CTO VP of Engineering, SecureLogix Corporation
Mark Collier is CTO and VP of engineering for SecureLogix Corporation, an enterprise UC security and management company. Collier is responsible for technology research, development and related intellectual property, with a special focus on UC security solutions. In addition to his corporate R&D work, he has completed publicly funded research into current and future threats to UC systems, protocols and application services. Collier is a frequently quoted author and presenter on the topic of voice and UC security, and has co-authored a book on VoIP security entitled Hacking Exposed: VoIP (McGraw Hill, 2006). Collier is currently working on a revision of this book, due out in 2013. Collier is also an author of the SANS VoIP Security course and a founding member of the VoIP Security Alliance (http://www.voipsa.org/).
Locknote - Location: Sun A
To wrap up Enterprise Connect, join leading analysts and program Co-chairs Fred Knight and Eric Krapf for a conversation, analysis and debate over the major issues covered during the Conference. The i…
Panelist - Robert Harris, President, Communications Advantage, Inc.
Panelist - Michael Finneran, Principal, dBrn Associates Inc
Panelist - Kevin Kieller, Partner, EnableUC
Panelist - Dave Michels, Distinguished Analyst, TalkingPointz
Panelist - Marty Parker, Principal Consultant, UniComm Consulting