Take advantage of three days’ worth of intensive programming in over 60 sessions offering a comprehensive selection of technology topics. You’ll learn from leading analysts, consultants, technology experts--and a collection of your peers. The Enterprise Connect conference program is organized across dynamic conference tracks designed to help you focus on the challenges that are most important to you.
Unified Communications & Collaboration
Unified communications has become mainstream, and enterprises are ramping up their UC rollouts. Get actionable information on the nuts and bolts of procuring, building, running and securing a UC system and its supporting infrastructure today. You'll also gain insights to plan strategically and set the direction of your enterprise's communications in the years ahead.
Contact Center/Customer Experience
Contact center infrastructure is rapidly moving toward the cloud. Get specific information on the business and technology cases around the move to the cloud. You’ll also get critical insights on the state of today’s market, and on adoption of multichannel and powerful “customer journey” systems that use analytics to give agents tools for providing a great customer experience.
Hear the realities of cloud communications: business cases for various cloud scenarios; the range of technology choices and challenges; architectural options; and how to build and execute your cloud strategy. You'll take away insights on how to use the cloud for maximum benefit.
Virtually every enterprise is at least partly a mobile enterprise, so your communications strategy must consider mobility as a key pillar. Get concrete ideas on how to incorporate mobility into your enterprise communications strategy while still providing end users the flexibility and choice that they demand, and that help them be more productive.
Learn about the latest updates on SIP Trunk costs, availability, carrier issues, and CPE requirements while also learning how to run not only voice, but also video most effectively over SIP.
Get an introduction to the concepts, technologies, and players in the world of APIs while hearing specific advice on how to get started—or expand—in your use of APIs. Finally, sessions will provide concrete examples of API-enabled integrations that enterprises are using today to transform their business processes.
Next-Gen Messaging & Team Collaboration—NEW!
Texting is rapidly outpacing voice as the medium of choice for all sorts of formal and informal communications—inside and outside the enterprise. Learn what impact these messaging trends mean to your organization and traditional forms of communications like email and UC.
Systems Management & Network Design
Take home actionable information about how to manage your communications environment and run the network that connects your locations. You’ll come away with an understanding of best practices, new challenges, and cost-efficient methods for running a modern enterprise communications service for your end users.
Hear real-world experiences and industry expertise that will help you roll out the right video services for your enterprise’s needs, at a cost that fits your budget. You’ll come away with a deeper understanding of how to implement modern video communications while protecting existing investments that continue to offer business benefits..