| Cloud |
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Cloud Contracts: Good, Bad, Ugly
Tuesday, March 19
As cloud communications gains appeal and more providers get into the market, what are the do’s and don’ts from a procurement perspective? In this session, experts and those who have been t…
More ▶ Speaker/Moderator - Marc Lindsey, Partner, Levine, Blaszak, Block and Boothby, LLP Speaker - Stephen Leaden, President, Leaden Associates, Inc. Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications consulting firm providing specialized support in leading technologies. Mr. Leaden has been in the Telecommunications field over 25 years, with 20 of those with his own firm. Mr. Leaden focuses as an extension of IT staff to facilitate the design, procurement, and project implementation, and ongoing support for converged voice and data solutions. During their engagement, Mr. Leaden proactively adds value via ROI strategies integrated into the projects he serves serve on. Mr. Leaden has lectured on significant industry topics, including VoIP and UC – Basics to Best Practices; Hardphones, Softphones, and NextGen Systems; How Many Phones Do I Really Need?; Leveraging Cost Saving Strategies Migrating to VOIP; Optimizing Your Wireless Spend, State and Local Government Networks: A Question of Priorities for national AT&T user group; Bringing Up Your Lines with VoIP (or Getting Your Company Ready for VoIP); IT Trends in Higher Education; the Real ROI of VoIP; CTI Standards; Internet/Intranet Applications In Healthcare; An Idiot’s Guide To ATM among others. Mr. Leaden has also been quoted in Information Week and Computer World, and interviewed by CFO magazine.
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Cloud/Hosted UC Customers Speak Out
Wednesday, March 20
What communications applications are really feasible and cost-effective to move into the cloud today? There’s only one sure-fire way to know: Find enterprise decision-makers who have actually ma…
More ▶ Panelist - Jason Kasch, CIO, Structural Group Panelist - Joseph Larizza, Chief Administrative Officer, Fieldpoint Private Bank & Trust
Fieldpoint Private was founded in 2008 by 31 well-known executives in the financial services industry who shared the belief that the biggest banks often did a poor job of servicing high net-worth individuals. Their goal was to provide this unique client population with white glove service enabled by superior technology. With 50 employees, Fieldpoint is quickly becoming a preferred banking institution for ultra high-net worth clientele.
operating expense programming phones.”
Panelist - John Jackson, VP, Global Infrastructure and and Vendor Management, D+M Group Moderator - Justin Castillo, Partner, LB3 Justin G. Castillo is a partner in the firm of Levine, Blaszak, Block & Boothby, LLP (“LB3”), where he negotiates agreements for telecommunications and
technology-related products and services. He also represents customers in disputes with carriers.
services;
PCI Assessments;
and IT procurement, including TEM, back-billing, contract negotiation, vendor management, and SLAs.
Civil Fraud Section from 1994 through 1997. He clerked for the Honorable John A. Terry of the D.C. Court of Appeals from 1993 through 1994.
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Summit: Cloud – Opportunity, Threat or Yawn?
Wednesday, March 20
The chorus for moving your communications and collaboration to a Cloud/hosted model grows ever louder. Both familiar carriers and a new generation of service providers are singing the same song: Let u…
More ▶ Panelist - Jeff Lawson, CEO & Co-founder, Twilio Jeff is the CEO and a co-founder of Twilio. Jeff brings over 15 years of entrepreneurial and product experience to the team. Before Twilio, Jeff served as a Product Manager at Amazon Web Services, and has held founding executive roles for NineStar, Stubhub.com, and Versity.com Panelist - Christopher Kemmerer, Director of Global Unified Communications and Collaboration Solutions, Product Management, Verizon Enterprise Solutions Chris Kemmerer is responsible for leading a team which focuses on Verizon’s strategy and product management of Unified Communications and Collaboration Solutions for Verizon’s enterprise, small/medium business, and government customers.
During his tenure with Verizon, Kemmerer has focused on business communication services and has held leadership positions in operations, sales, engineering, and marketing. Previously, Kemmerer led Verizon Wireless’s Unified Communications and Collaboration Product Marketing team, where his organization focused on business transformation by extending communication and collaboration services to the mobile workforce. Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With a platform-based portfolio of industry-leading mobility, cloud and IT, strategic networking and advanced communications offerings, along with specialized solutions for key industries and a full range of global wholesale offerings, Verizon Enterprise Solutions combines unparalleled expertise, innovation and technology to bring together applications, people and environments. Visit verizonenterprise.com to learn more. Panelist - Bryan Martin, Chairman & CEO, 8x8, Inc. Bryan R. Martin is Chairman & Chief Executive Officer of 8x8, Inc. A seasoned 8x8 executive with more than 22 years of service to the Company, Mr. Martin has served in a variety of corporate and engineering capacities including President, Chief Operating Officer, Chief Technical Officer and Senior Vice President, Engineering Operations. He has been a member of 8x8’s Board of Directors since 2001 and has served as Chief Executive Officer since 2002.
Mr. Martin holds 43 United States Patents in the fields of semiconductors, computer architecture, video processing algorithms, videophones and communications. In November 2006, Governor Arnold Schwarzenegger appointed Mr. Martin to the California Broadband Task Force (see http://www.calink.ca.gov/taskforcereport/) for the Business, Transportation and Housing Agency where he served as Chair of the task force’s Emerging Technologies and New Applications Working Group. He also serves on the California Emerging Technology Fund’s Board of Expert Advisors (see http://cetfund.org/aboutus/expertadvisors) which is pursuing the best strategies to close the Digital Divide and make California a global leader in broadband access and applications. Mr. Martin has also been named one of the “Top 100 Voices of IP Communications” by Internet Telephony magazine. Panelist - Giovanni Mezgec, General Manager - Lync Marketing, Microsoft Moderator - Eric Krapf, Program Co-Chairman / Editor, Enterprise Connect / No Jitter Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. Moderator - Marc Lindsey, Partner, Levine, Blaszak, Block and Boothby, LLP |
Market Update: Cloud Services in the Enterprise
Wednesday, March 20
Enterprises are becoming more aware of the option to purchase hosted/cloud-based communications services instead of customer premises equipment, but what are the real adoption trends? In this session,…
More ▶ Speaker - Elka Popova, Director, Unified Communications, Frost and Sullivan
Functional Expertise |
Choreographing the Cloud: The Right Mix of Cloud vs. On-Premises Functions
Wednesday, March 20
Enterprises may find value in sourcing some communications capabilities in the cloud, but it’s unlikely that many will move—at least in the near term—to a full cloud deployment. As a…
More ▶ Panelist - Jim Davies, CTO, Mitel
As Chief Technology Officer, Jim Davies is the driving force behind the strategic direction of Mitel’s unified communications solutions portfolio and its evolution beyond today’s technology horizon. Appointed as CTO in 2003, Jim brings a working history rich in research and development and business experience within telecommunications. His intimate understanding of the constantly unfolding dynamics of IP communications technology has placed him at the forefront of Mitel’s next-generation strategies, ensuring the company is persistently growing in new and innovative directions. Panelist - Bellverie Ross, Senior Program Manager, City of Charlotte Bellverie Ross is an accomplished, entrepreneurial senior manager with diverse-industry experience and a 25-year track record of success leading high-performance teams in all aspects of information systems technology and business. Currently with the City of Charlotte, she is the Senior Program Manager responsible for Citizen Relationship Management (CRM) and the City’s Enterprise Program Management Office. She recently led the technology team to support the deployment of more than 140 projects in preparation for the 2012 Democratic National Convention in Charlotte. Her experience is backed by a MBA; dual strengths in emerging technology and innovative marketing; and a proven ability to deliver timely, cost-effective, next-generation solutions for furthering business goals. She has documented success in global systems development/testing/deployment and encouraging “out-of-the-box” ideas. Ms. Ross has had a distinguished career chronicled by multiple awards, patented technologies, fast-track advancement, and superior-rated performance ratings. She is experienced in managing and supporting multimillion-dollar worldwide systems and diverse workgroup and areas in both technology and business. Ms. Ross is an expert in combining technology solutions with creative concepts to capitalize on new opportunities, support business growth, and displace the competition. She has managed an estimated $1 billion in projects which have included retail and commercial development, customer relationship management (CRM), world-wide system deployments, and program development. During her career Ms Ross has held positions with City of Charlotte, Wachovia, Lending Tree, MBNA America (Bank of America), First American Real Estate Information Systems, Coors Brewing Company, AT&T Wireless and Price Waterhouse. Recently, she received the distinguished 2012 Technology All-Star Award from Women of Color Magazine. In 2004 she received the Young Black Achiever’s Award from the National YMCA. Ms. Ross was formerly the Vice-Chairperson of Events for NCTA Wise in Charlotte, NC. This organization focuses on women in technology, science and engineering roles. In the past she has been a board member of the United Way and Easter Seals technology committees and was also the Regional Director and Co-Founder of WITI ( Women In Technology, Inc.). Ms. Ross is extremely active in multiple charity organizations including Avon Walk for Breast Cancer, MS Society, American Stroke Association, and many others. Ms. Ross received her BA in English from the University of Colorado and an MBA with Honors from Wilmington University in Wilmington, Delaware, and is currently a candidate for her Ph.D. at Capella University in Organizational Behaviors/Information Technology. Panelist - Todd Landry, Sr. Vice President, NEC Corporation
Currently, Mr. Landry is Senior Vice President for NEC where he oversees the company’s product strategies, go-to-market activities and strategic alliances surrounding its Unified Communications and Collaboration portfolio. Prior to NEC, Mr. Landry held senior positions in companies that incuded Sphere Communications, 3Com’s CommWorks Corporation, and U.S. Robotics.where he led product management, marketing and business development. His career is founded on engineering in the tele and data communications sectors with experience in hardware systems and software applications.
Panelist - Kevin Gavin, CMO, ShoreTel
Gavin joined ShoreTel in October of 2007. For over 25 years, Gavin has helped high-growth communications companies achieve market-leading status in new market categories by delivering breakthrough products and services directly to businesses and consumers. Panelist - Huw Rees, Vice President of Business Development, 8x8, Inc. Huw Rees serves as 8x8's Vice President of Business Development and was previously Chief Executive Officer of Centile, Inc., a former subsidiary of 8x8 where he led the development of the hosted PBX technology from 1999 to 2004. Rees was responsible for the change in 8x8's marketing and sales away from an OEM approach to a focus on end-users including both consumers and small businesses for hosted, cloud based communications services. He has been closely involved with telecommunications technology for over 25 years, beginning with Marconi PLC in 1985, where he opened and managed their Western US sales office. He has also held management roles with Plessey Inc., and with Mitel Corporation. Rees received a B.Sc. (Hons) from the University of Manchester, Institute of Science and Technology in Electrical and Electronic Engineering and an MBA from the University of LaVerne. Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated. Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada. |
| Contact Center |
Contact Center Market Update & Exec Forum
Monday, March 18
In this session, the industry’s leading contact center analyst will give an overview of market shares and technology trends within the contact center vendor landscape. She will then lead a discu…
More ▶ Speaker/Moderator - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC Sheila McGee-Smith is the founder and principal analyst at McGee-Smith Analytics. McGee-Smith Analytics was founded in 2000 to offer enterprises and solution providers an expert and reliable source for information and analysis related to the contact center and enterprise communications markets. A decade later, McGee-Smith Analytics continues to serve clients across a range of industries and geographies, delivering strategic counsel and intelligence regarding the converging fields of contact center, unified communications (UC), and collaboration. The firm works with companies ranging from the Fortune 100 to start-ups assessing the competitive environment for communications products and services, including product assessment, sales force training and white papers. Sheila is a frequent speaker at industry conferences, user group meetings and sales meetings and an oft-quoted authority on news and trends in the communications market. Her views on the market can be seen in regular postings on No Jitter and by following her on Twitter, @mcgeesmith. Ms. McGee-Smith has spent thirty years in the communications industry, including 12 years with The PELORUS Group. Earlier in her career, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. She holds a Masters of Management in Marketing and MIS from the Kellogg Graduate School of Management at Northwestern University and an Bacherlor of Arts in Psychology from Barnard College, Columbia University. Panelist - Chris Botting, Senior Director Product Management, Cisco Christopher G. Botting is the Sr. Director of Product Management for Cisco's Collaboration Business Applications Business Unit. In this capacity, Mr. Botting is responsible for Cisco's contact center product strategy and all aspects of bringing the company's contact center solutions to market. Previously, Mr. Botting was the Director of Business Development for Cisco's Voice Technology Group, leading world-wide business development and field engagement activities. Prior to joining Cisco, Mr. Botting was most recently the Vice President of Marketing and co-founder of PakNetX Corporation. Previously, Mr. Botting was the Marketing Manager of Multimedia Call Centers for MultiLink, Inc.; National Marketing Director for L.M. Ericsson; and a Senior Product Marketing Manager at Northern Telecom. Mr. Botting started his career at Motorola.
Mr. Botting holds a B.S. in Electrical Engineering (1983) from Grove City College, a M.S. in Electrical and Computer Engineering (1989) from North Carolina State University, and a MBA (1991) from the Fuqua School of Business, Duke University. Panelist - Mark de la Vega, Vice President & General Manager Contact Center Business Unit, Avaya Mark de la Vega is vice president and general manager of Avaya’s Worldwide Contact Center Business, and is responsible for Avaya’s contact center technology direction, driving innovation in customer care technology and accelerating Avaya’s endeavors in the Contact Center as a Service (CCaaS) Cloud delivery model.
Mark brings industry and executive leadership experience to this position, gathered from his tenure at large technology companies such as Cisco Systems, Bay Networks, Nortel Networks, Teletech and Amdocs. Most recently, he led a Cloud Services Practice focused on SFDC’s Service Cloud at a boutique systems integrator. Prior to that, Mark served as SVP of Products and Technologies at Rainmaker Systems where he launched the company’s first cloud based ecommerce offering. Mark served as EVP and GM of Teletech’s On-Demand Business Unit, where he led their initial B2C entry into Contact Center Cloud based offerings. He started his career at British Telecom, managing various facets of information technology as well as worldwide software, sales, alliances, customer support, and product organizations. Mark holds a B.S. in Business Administration with a major in Marketing & minor in Economics from San Jose State University. Panelist - Chris Koziol, President and GM, Interaction Management, Aspect Chris Koziol brings more than 25 years of experience managing and directing high-growth, mature and start-up technology companies to his role as General Manager of Aspect’s Interaction Management division. Chris brings focus and cross-functional experience to this role, ensuring alignment of solution and high priority company initiatives. Before joining the Aspect team, Chris was Chief Operating Officer at JDA Software Group where he directed all functions and developed strategies governing sales, services, product development and marketing organizations. He has also held positions at Mission Advisors, LLC and Microage, Inc./Pinacor in leadership roles. Chris is a graduate of the Harvard Business School’s Program for Management Development. He also holds a Bachelor of Science, Business Administration – Marketing, from the University of Arizona. Chris has also completed executive education sessions in e-commerce and IT strategy from Massachusetts Institute of Technology, quality improvement program from the Phillip Crosby Quality Institute, strategic negotiation skills program from the Bay Group, Int’l and general management from the IBM/Harvard Business School President’s Institute. Panelist - Joe Staples, Chief Marketing Officer, Interactive Intelligence
JOSEPH A. STAPLES serves as chief marketing officer for Interactive Intelligence. He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines. Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education. Panelist - Keith Pearce, VP Solution Marketing, Genesys With over sixteen years of experience working in high-tech, Keith Pearce has worked extensively in new and emerging Customer Service technology markets in both the North American and European markets. At Siemens, he helped orchestrate the migration strategy from legacy to advanced Communication products, starting in Sales and later in Marketing. At Nuance, he worked to build the initial commercial markets for Speech Recognition software. Keith spent five years leading EMEA Marketing for Genesys’ former parent company Alcatel-Lucent Enterprise in Paris, France before moving to the US to lead Solution Marketing for Genesys. In his current role as Vice President of Solution Marketing, he is responsible for evolving the company’s product marketing approach to align with today’s customer needs for advanced Customer Service solutions. He draws on experience as a US Senate staffer and reporter. Keith holds a BS in Journalism from the University of Florida (’94) and an MA in International Business from Georgetown University (’99). Keith’s tweets and blogs can be followed @pistolprce. |
Cloud for the Contact Center: Who’s Offering What?
Wednesday, March 20
Several manufacturers of premises-based contact center infrastructure (ACD, IVR, reporting, etc.) report that their strongest growth is now coming from hosted implementations of their software, provid…
More ▶ Speaker/Moderator - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC Sheila McGee-Smith is the founder and principal analyst at McGee-Smith Analytics. McGee-Smith Analytics was founded in 2000 to offer enterprises and solution providers an expert and reliable source for information and analysis related to the contact center and enterprise communications markets. A decade later, McGee-Smith Analytics continues to serve clients across a range of industries and geographies, delivering strategic counsel and intelligence regarding the converging fields of contact center, unified communications (UC), and collaboration. The firm works with companies ranging from the Fortune 100 to start-ups assessing the competitive environment for communications products and services, including product assessment, sales force training and white papers. Sheila is a frequent speaker at industry conferences, user group meetings and sales meetings and an oft-quoted authority on news and trends in the communications market. Her views on the market can be seen in regular postings on No Jitter and by following her on Twitter, @mcgeesmith. Ms. McGee-Smith has spent thirty years in the communications industry, including 12 years with The PELORUS Group. Earlier in her career, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. She holds a Masters of Management in Marketing and MIS from the Kellogg Graduate School of Management at Northwestern University and an Bacherlor of Arts in Psychology from Barnard College, Columbia University. Panelist - Liz Osborn, Product and Solutions Marketing, Five9 Liz Osborn is the Vice President of Product and Solutions Marketing for cloud contact center software leader Five9. With more than 20 years in the technology industry, Liz is an expert in enterprise software and networking. Prior to Five9, Liz was the senior director of product marketing at Genesys where she helped guide product direction and led solution-marketing efforts. Liz has deep knowledge of the contact center market including expertise in contact center platforms, voice self service, performance management, analytics and reporting, customer service, telemarketing, IP/SIP and the cloud. Liz has also held product and marketing leadership roles at Adobe and Lucent. Panelist - Alla Reznik, Director, Product Management for Contact Center and Emergency Communications Services, Verizon Panelist - Madelyn Gengelbach, Sr. Manager of Product Marketing, inContact Madelyn joined inContact in 2010. Madelyn has worked for Fortune 50 firms to small startups, including Sprint, Hallmark Cards, and H&R Block. During that time she’s worked in Marketing, Product, Sales, and Operations. Madelyn has worked in and managed teams in blended call centers at Hallmark and Sprint. Panelist - Joe Staples, Chief Marketing Officer, Interactive Intelligence
JOSEPH A. STAPLES serves as chief marketing officer for Interactive Intelligence. He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines. Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education. Panelist - David Tso, Senior Vice President, Product and Strategy, Echopass David Tso is responsible for Echopass product management, business strategy, and vendor partner relationships. He brings a broad range of domestic and international experience in business development and strategy with start-ups to billion dollar high technology businesses. Prior to Echopass, David was Senior Director, Market and Business Development for Avaya, where he led alliances, strategic partnerships, and mergers and acquisitions. Previously he was Senior Director of Corporate Strategy and Technology and Director of Business Development for contact center and unified communications. Before Avaya, David held executive positions in product management, marketing, and operations management with Octel, Lucent Technologies, and venture companies in China, Thailand, and Brazil. |
Emerging Tools for the Contact Center--Social & Analytics
Thursday, March 21
Two emerging technologies are likely to transform the operations and value proposition of contact centers for the enterprise. The first, social networking, offers a new channel for communicating with …
More ▶ Speaker/Moderator - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC Sheila McGee-Smith is the founder and principal analyst at McGee-Smith Analytics. McGee-Smith Analytics was founded in 2000 to offer enterprises and solution providers an expert and reliable source for information and analysis related to the contact center and enterprise communications markets. A decade later, McGee-Smith Analytics continues to serve clients across a range of industries and geographies, delivering strategic counsel and intelligence regarding the converging fields of contact center, unified communications (UC), and collaboration. The firm works with companies ranging from the Fortune 100 to start-ups assessing the competitive environment for communications products and services, including product assessment, sales force training and white papers. Sheila is a frequent speaker at industry conferences, user group meetings and sales meetings and an oft-quoted authority on news and trends in the communications market. Her views on the market can be seen in regular postings on No Jitter and by following her on Twitter, @mcgeesmith. Ms. McGee-Smith has spent thirty years in the communications industry, including 12 years with The PELORUS Group. Earlier in her career, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. She holds a Masters of Management in Marketing and MIS from the Kellogg Graduate School of Management at Northwestern University and an Bacherlor of Arts in Psychology from Barnard College, Columbia University. Panelist - Yoel Goldenberg, VP Alliances and Business Partners, NICE Panelist - Tod Famous, Director Product Management, Customer Collaboration, Cisco Tod is a 15 year veteran of the contact center industry. He joined Cisco in 1999 as part of the WebLine Communications acquisition shortly after the formation of the Cisco Customer Contact Business Unit. Tod was part of the original product management team that introduced the industry's first IP Contact Center solution in 2001 and over his 10 year career at Cisco he has led numerous contact center releases as Cisco has implemented over 10,000 contact center systems. Panelist - Tyra Hattersley, Speech Analytics Engineer, Avaya Panelist - Paul Lang, SVP, Global Marketing, Siemens Enterprise Communications
Paul Lang leads Applications Portfolio Management for Siemens Enterprise Communications. He has been in the communications Industry for over 20 years. Paul has held executive positions in Marketing and Product Management, delivering solutions both as premise and cloud-based offerings, growing revenues and market share. South Bank University in London. Panelist - Sean Murphy, Director of Product Marketing, Genesys/UTOPY |
| Managing & Securing Converged Networks |
Network Test Tools for Converged Networks
Monday, March 18
Real-time traffic (voice and video) demands a network that delivers low latency, low packet loss and low jitter. And that’s not easy to accomplish. The dynamic character of modern networks, and …
More ▶ Speaker/Moderator - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html Panelist - Adam Edwards, Director of Systems Engineering, AppNeta Adam Edwards is the director of systems engineering at AppNeta. In this role Adam leads a team responsible for ensuring customer and partner success when deploying AppNeta's cloud based solutions to monitor and troubleshoot critical applications such as unified communications, cloud services, and virtualization. Before joining AppNeta in 2008, Adam spent 7 years at Motive in various technical leadership positions helping broadband providers remotely manage infrastructure delivering VoIP, IPTV, networking, and security services to business and residential subscribers. Adam has held numerous other leadership roles developing application, systems and network management technologies over the past 20 years. Adam began his career in technology while studying engineering at the University of Rochester and is a veteran of the U.S. Army Reserve. Panelist - Ray Krug, Technology Director, Enterprise Business Operations, NetScout Systems, Inc. Ray Krug brings more than 20 years of experience in the IT industry, focusing on pre-sales and product positioning of OSS solutions to service providers, enterprises and public sector customers. In his current role at NetScout, he is responsible for aligning the nGenius Service Assurance Solution to NetScout enterprise customer business needs and requirements in both Unified Communications and data contexts. Prior to NetScout, Mr. Krug worked for Intelliden as Director, Pre-Sales, EMEA, Orchestream as Director, Pre-Sales, EMEA, and in a variety of engineering and support positions for Concord Communications, Olicom, and CrossComm. Panelist - Travis Polland, Principal Solutions Strategist, Integrated Research, creators of Prognosis |
QoS & Net Design for Converged Networks
Wednesday, March 20
Converged networks aren’t new, but it’s still as much art as science when it comes to delivering high-quality application performance and real-time voice, video and data traffic over conve…
More ▶ Speaker/Moderator - John Bartlett, Sr. Dir. Product Management, Polycom
John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises design and configure networks to support video conferencing. John currently serves as a Sr. Director in Product Management for Networking Services at Polycom. In this role he is leading a professional services team to support Polycom customers in upgrading their networks to provide consistent high-quality video delivery.
Before Polycom, John worked as an independent consultant for 15 years, assessing customer networks for support of video applications and other application performance issues. John engaged with many enterprises and vendors to analyze network performance problems, design network solutions, and support network deployments. John has 34 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. Panelist - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html Panelist - Eric Newton, Principal Consultant, AT&T Enterprise Solution Consulting, AT&T Signature Client Group Eric D. Newton is the acting manager of AT&T’s global Customer Innovation Centers and provides direction for these centers in their support of customer visits and opportunities. He also supports AT&T’s key accounts with interactive and unified communications solutions. Furthermore, he provides analysis and knowledge share to customer and public audiences, as well as internal AT&T technical training and documentation.
Panelist - Manfred Arndt, Distinguished Technologist, Advanced Technology Group, HP Manfred Arndt is an HP Distinguished Technologist focused on Unified Communications & Mobility in the Advanced Technology Group (HP Networking CTO Office). He is responsible for architecting and driving the UC strategy vision for the HP Networking product portfolio to support rich multimedia solutions with strategic technology partner solutions like Microsoft Lync. He also has participated in several industry standards and is a co-author of the LLDP-MED standard and has been instrumental in driving the adoption of LLDP and NAC/802.1X across the industry. Arndt has over 20 years experience in the high-tech industry, including several networking and wireless startups as Technologist, Evangelist, System Architect and various other engineering roles. Panelist - Stephen Campbell, IT Consultant, Stephen K Campbell Inc
Stephen Campbell performs IT consulting services in the telepresence, video conferencing and network & telecommunications infrastructure areas. He has over 21 years of IT experience with Beckman Coulter Inc. As Director of Network Services for a 10,000 employee global enterprise, he was responsible for managing the global LAN/WAN, telephony, video, email, SharePoint and document management services. He has implemented global call centers, telepresence in Europe/US/Asia, participated in the creation of a state-of-the-art colocation data center, and implemented a global MPLS wide area network.
Prior to working in IT, Stephen held various positions within the engineering department of Coulter Electronics Inc., and became a co-inventor on two US patents for blood analyzer electronic circuits. He previously worked as a Field Applications Engineering Manager for semiconductor-maker Advanced Micro Devices (AMD); worked as a manufacturer's sales representative for Conley & Associates in Central Florida; and was an Electronics Design Engineer with Lockheed Aircraft Corporation in Atlanta, Ga. He holds Bachelor Electrical Engineering and Masters of Science Electrical Engineering degrees from Georgia Tech in Atlanta. Panelist - Adam Edwards, Director of Systems Engineering, AppNeta Adam Edwards is the director of systems engineering at AppNeta. In this role Adam leads a team responsible for ensuring customer and partner success when deploying AppNeta's cloud based solutions to monitor and troubleshoot critical applications such as unified communications, cloud services, and virtualization. Before joining AppNeta in 2008, Adam spent 7 years at Motive in various technical leadership positions helping broadband providers remotely manage infrastructure delivering VoIP, IPTV, networking, and security services to business and residential subscribers. Adam has held numerous other leadership roles developing application, systems and network management technologies over the past 20 years. Adam began his career in technology while studying engineering at the University of Rochester and is a veteran of the U.S. Army Reserve. |
Software-Defined Networks: Impact on Communications
Thursday, March 21
The biggest trend in IP network infrastructure is Software-Defined Networks. SDNs promise more efficient, application-aware network infrastructure, but they’re likely to have a significant impac…
More ▶ Speaker/Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated. Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada. Speaker - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html |
Communications Security: Report to the Industry
Thursday, March 21
What’s the true state of communications security in 2013? Where are the most serious threats, and what is – and isn’t-- being done to stop them? In this session, you’ll hear f…
More ▶ Speaker - Rod Wallace, Vice President, Services, SecureLogix Corporation Rod Wallace is currently the Vice President of Services for SecureLogix Corporation. In this role, Wallace oversees daily operations of Customer Support, Professional Services and Managed Services. Wallace also holds accountability for services offering evolution and business performance.
Wallace has held a number of positions in the technology sector, most notably the Voice Security and IP Trunking business leader under the Enterprise Solutions Global Services Organization at Nortel Networks Corp. Wallace held a variety of positions at Nortel since 1991, including heading the Global Network and Physical Security Professional Services practice, serving both telecom and enterprise customers. During his 19-year tenure at Nortel, Wallace also held leadership positions in Advanced Technology and Product R&D.
Wallace holds a Master of Applied Science in Electrical Engineering degree from the University of Toronto and served as a Board member of SecureInfo Corp., a private company based in San Antonio, Texas. Speaker - Mark Collier, CTO VP of Engineering, SecureLogix Corporation Mark Collier is CTO and VP of engineering for SecureLogix Corporation, an enterprise UC security and management company. Collier is responsible for technology research, development and related intellectual property, with a special focus on UC security solutions. In addition to his corporate R&D work, he has completed publicly funded research into current and future threats to UC systems, protocols and application services. Collier is a frequently quoted author and presenter on the topic of voice and UC security, and has co-authored a book on VoIP security entitled Hacking Exposed: VoIP (McGraw Hill, 2006). Collier is currently working on a revision of this book, due out in 2013. Collier is also an author of the SANS VoIP Security course and a founding member of the VoIP Security Alliance (http://www.voipsa.org/). Moderator - Fred Knight, GM, Co-Chair, Enterprise Connect, Publisher, No Jitter Fred Knight is GM/Co-Chair of Enterprise Connect – formerly VoiceCon - and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became General Manager. Since then, VoiceCon, which was renamed Enterprise Connect in March 2010, has grown into the leading event for enterprise communications and collaboration. Fred also led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising multiple events per year, a Webinar series, Virtual Events and weekly e-newsletters. From 1984-2007 Fred was editor and then publisher of Business Communications Review. In December 2007, BCR magazine ceased publication and the editorial product shifted to the Web with the creation of a new website – NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and has a Master's Degree in public administration from The Maxwell School, Syracuse University. |
| Mobility |
Managing Mobility in a BYOD World
Monday, March 18
Mobility is increasing in importance and organizations are just coming to grips with this new and challenging environment. We are seeing advances in mobile networks, devices, operating systems, and ap…
More ▶ Speaker - Michael Finneran, Principal, dBrn Associates Inc
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University. |
Mobile UC Summit
Monday, March 18
The mobile market is forging ahead, but the much-touted mobile UC offerings languish. At face value it would seem that mobile workers would benefit the most from presence, better integrated communicat…
More ▶ Panelist - John Cash, Senior Manager, Enterprise Accounts, BlackBerry John Cash is a Senior Sales Manager for the BlackBerry Enterprise Platform and is based in Dallas, TX. In his role, Mr. Cash and his team promote the vision and value proposition behind BlackBerry’s award winning portfolio of Enterprise Mobility Solutions among RIM’s largest Enterprise customers. Mr. Cash has over 20 years of product management, sales, and enterprise IT leadership experience spanning multiple industry segments including manufacturing, financial services and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the U.S. Other previous career assignments were with Capital One and Goodyear Tire & Rubber Company and the U.S. Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University. Panelist - Christopher Kemmerer, Director of Global Unified Communications and Collaboration Solutions, Product Management, Verizon Enterprise Solutions Chris Kemmerer is responsible for leading a team which focuses on Verizon’s strategy and product management of Unified Communications and Collaboration Solutions for Verizon’s enterprise, small/medium business, and government customers.
During his tenure with Verizon, Kemmerer has focused on business communication services and has held leadership positions in operations, sales, engineering, and marketing. Previously, Kemmerer led Verizon Wireless’s Unified Communications and Collaboration Product Marketing team, where his organization focused on business transformation by extending communication and collaboration services to the mobile workforce. Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With a platform-based portfolio of industry-leading mobility, cloud and IT, strategic networking and advanced communications offerings, along with specialized solutions for key industries and a full range of global wholesale offerings, Verizon Enterprise Solutions combines unparalleled expertise, innovation and technology to bring together applications, people and environments. Visit verizonenterprise.com to learn more. Panelist - Joseph Martin, Director, Solution Engineering, Sales & Distribution, Sprint Joseph Martin is Director, Solution Engineering supporting Sprint Sales & Distribution. Joe’s team provides advanced solution engineering sales support for wireline and wireless products and services across all business sales channels and segments, including general business, mid-market, enterprise, public sector, federal, wholesale, and alternate channels for stand-alone and integrated solutions. Joe leads a group of Tier 2 solution engineers and pre-sales program managers that support business sales efforts around Mobility and Fixed Wireless including Sprint Network Vision; 4G LTE; Android, RIM, and iOS operating systems; Location-Based Services; 3rd party applications; Sprint DataLinkSM; Messaging; and all wireless devices. A dedicated contact center in Denver is also managed by Joe for managed customer trials and solution engineering help desk functions. The wireline Tier 2 sales support includes MPLS, Ethernet Access, High Speed Carrier Ethernet Private LineSM, SIP trunking, SIP Toll-Free, International SIP, Managed Network Services, Managed Security, Sprint Mobile IntegrationSM, Integrated OfficeSM, Managed IP Telephony, and Sprint Complete CollaborationSM. Joe manages Sprint’s relationship with Netformx, a design-collaboration, workflow tool heavily integrated into Sprint’s convergence portfolio, as well as Sprint’s partnership with CallTower, a Microsoft-based unified communications as a service (UCaaS) platform. Joe also manages sales overlays for Sprint Infrastructure as a Service (Iaas) leveraging CSC’s VCE platform. All Special Customer Arrangements and “Strategic Solutions (pre-general availability)” projects are handled by Joe’s team. Joe has served in a Director capacity selling or supporting the sale of business solutions within Sprint since 1993 in various pre-sales support functions including field sales management, sales overlays/specialist, and sales engineering. Joe has held all manner of director responsibilities for Sales Administration and Sales Enablement including tools, training, finance partners, event planning, and compensation design. Prior to his current role, Joe served as Director, Sales & Service for business customers at United Telephone of Florida, was heavily involved with the first Sprint CLEC (Orlando), with direct responsibility for LD field sales. Joe began his career with Sprint as part of Carolina Telephone & Telegraph in 1988 and held positions responsible for Sales & Service focused in the “edge-out” markets. Joe has extensive experience in the “inter-connect” business, customer premise equipment, cable television consulting for municipal & county government, plus market research, and started his career with the Department of Energy in Washington, DC, where most of his family calls home. Joe attended undergraduate school at Virginia Tech (1971-75). He then attended graduate school at the University of North Carolina at Chapel Hill (1979-81). Conveniently, Joe is a “Hokie” in the fall and a “Tarheel” come basketball season. Joe resides in Overland Park, Kansas, near the Sprint Nextel Headquarters, with his wife of 35 years, Randolph.
Panelist - David Lowe, Vice President, Enterprise Sales, Samsung Telecommunications America David Lowe is the Vice President of Enterprise Sales for Samsung Telecommunications America (Samsung Mobile). In his current role, David is responsible for growth and management of an enterprise sales strategy and a team focused on selling Samsung mobility solutions to Fortune 1000 accounts. Previously, David has held channel sales and business development positions at Research in Motion (RIM), Iperia and Nuance Communications. At RIM, David directed all North American channel sales and strategy for BlackBerry's Business Solutions team, which encompasses BlackBerry's suite of enterprise products for Fixed Mobile Convergence, Collaboration and Messaging. Overall, David has more than 25 years of global industry experience and success. Based in Rochester, New York, David holds a B.S. in Computer Science from Saint Bonaventure University in St. Bonaventure, NY. Panelist - Jeff Tongel, Enterprise AE Southeast, AirWatch Jeff Tongel joined AirWatch in 2011 as an Enterprise Account Executive. With more than 12 years of experience in the technology industry, Tongel’s responsibilities have ranged from software development, sales engineering, business development, to sales management. As an account executive, his role revolves around helping companies enable their businesses through the use of mobile technology while maintaining security and adhering to organizational and regulatory compliance policies.
Tongel attended the University of Virginia, where he earned a bachelor’s degree in Electrical Engineering. Panelist - Scott Johnson, Principle Group Program Manager, Lync Customer Engineering, Microsoft Moderator - Eric Krapf, Program Co-Chairman / Editor, Enterprise Connect / No Jitter Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. Moderator - Michael Finneran, Principal, dBrn Associates Inc
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University. |
UC Mobile Devices in an Age of iPhones, Androids and Tablets
Monday, March 18
Smart mobile devices have now gone from being an expensive management perk to an essential productivity tool used at all levels of the organization. Along the way, smartphones and tablets have gone fr…
More ▶ Speaker/Moderator - Michael Finneran, Principal, dBrn Associates Inc
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University. Panelist - John Cash, Senior Manager, Enterprise Accounts, BlackBerry John Cash is a Senior Sales Manager for the BlackBerry Enterprise Platform and is based in Dallas, TX. In his role, Mr. Cash and his team promote the vision and value proposition behind BlackBerry’s award winning portfolio of Enterprise Mobility Solutions among RIM’s largest Enterprise customers. Mr. Cash has over 20 years of product management, sales, and enterprise IT leadership experience spanning multiple industry segments including manufacturing, financial services and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the U.S. Other previous career assignments were with Capital One and Goodyear Tire & Rubber Company and the U.S. Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University. Panelist - Tom Daniel, Manager, Global UCC Product Management, Verizon Panelist - David Fischbach, General Manager, Solutions Engineering, Sprint David leads the Advanced Solutions Engineering - Wireless team, directing subject matter experts for each of Sprint’s wireless products and mobility solutions. David launched and was chief architect for Sprint’s wireless email and wireless WAN product solutions, and has been focused on mobility, security, and business applications since 2001.
He has extensive experience with mobile broadband, fixed wireless solutions, M2M, and wireless data solutions. David is currently focused on how the changing mobility landscape, including BYOD, Cloud, Wireless Networks, and mobile devices can improve business results and is driving Sprint’s strategy in this regard. Panelist - David Lowe, Vice President, Enterprise Sales, Samsung Telecommunications America David Lowe is the Vice President of Enterprise Sales for Samsung Telecommunications America (Samsung Mobile). In his current role, David is responsible for growth and management of an enterprise sales strategy and a team focused on selling Samsung mobility solutions to Fortune 1000 accounts. Previously, David has held channel sales and business development positions at Research in Motion (RIM), Iperia and Nuance Communications. At RIM, David directed all North American channel sales and strategy for BlackBerry's Business Solutions team, which encompasses BlackBerry's suite of enterprise products for Fixed Mobile Convergence, Collaboration and Messaging. Overall, David has more than 25 years of global industry experience and success. Based in Rochester, New York, David holds a B.S. in Computer Science from Saint Bonaventure University in St. Bonaventure, NY. Panelist - Jeff Tongel, Enterprise AE Southeast, AirWatch Jeff Tongel joined AirWatch in 2011 as an Enterprise Account Executive. With more than 12 years of experience in the technology industry, Tongel’s responsibilities have ranged from software development, sales engineering, business development, to sales management. As an account executive, his role revolves around helping companies enable their businesses through the use of mobile technology while maintaining security and adhering to organizational and regulatory compliance policies.
Tongel attended the University of Virginia, where he earned a bachelor’s degree in Electrical Engineering. |
Improving the Mobile Customer Experience
Monday, March 18
If 2011 was the year that social media integration with contact center solutions was the hot topic, there can be no doubt that delivering an optimal mobile customer experience supplanted it in 2012. …
More ▶ Speaker/Moderator - Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, LLC Sheila McGee-Smith is the founder and principal analyst at McGee-Smith Analytics. McGee-Smith Analytics was founded in 2000 to offer enterprises and solution providers an expert and reliable source for information and analysis related to the contact center and enterprise communications markets. A decade later, McGee-Smith Analytics continues to serve clients across a range of industries and geographies, delivering strategic counsel and intelligence regarding the converging fields of contact center, unified communications (UC), and collaboration. The firm works with companies ranging from the Fortune 100 to start-ups assessing the competitive environment for communications products and services, including product assessment, sales force training and white papers. Sheila is a frequent speaker at industry conferences, user group meetings and sales meetings and an oft-quoted authority on news and trends in the communications market. Her views on the market can be seen in regular postings on No Jitter and by following her on Twitter, @mcgeesmith. Ms. McGee-Smith has spent thirty years in the communications industry, including 12 years with The PELORUS Group. Earlier in her career, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. She holds a Masters of Management in Marketing and MIS from the Kellogg Graduate School of Management at Northwestern University and an Bacherlor of Arts in Psychology from Barnard College, Columbia University. Panelist - Kevin McPartlan, Senior Product Line Manager, Collaboration Business Applications, Cisco Kevin McPartlan is a Product Line Manager in the Collaboration Business Applications BU. Kevin is responsible for driving strategic initiatives such as mobility and video across Cisco’s customer collaboration solutions. Prior to Cisco he was with Convergys as VP/GM of Contact Center Solutions following Convergys’ acquisition of Intervoice. He has more than 25 years of experience in providing strategic product and engineering leadership at successful communications and call center companies such as Nuasis, Aspect Communications, David Systems and ROLM Corporation. As a founding member of the Nuasis team he wrote the specification for Nuasis’ SIP-based multi-channel contact center and held executive roles leading engineering, business development and product management. During his 11 years with Aspect Communications, he led the product architecture team and was instrumental in the design and engineering of the Aspect Call Center automatic call distributor through the 1990's. Prior to Aspect, McPartlan was with David Systems and ROLM Corporation. Kevin holds a BA in Computer Science from the University of California at Berkeley. He is a member of the IEEE and a named inventor on nine U.S. patents. Panelist - Eric Camulli, VP of Marketing, VHT As VP of Marketing, Eric is responsible for building a world-class customer-centric brand. A visionary and passionate customer advocate, Eric has been at the forefront of the customer experience management movement as a public speaker and published writer for the past ten years. Formerly of Voice-Tel Enterprises, Eric has over fifteen years of experience in the communications and contact center industries. Eric combines technical know-how with an understanding of the challenges facing today's customer service professionals. He joined VHT in 1998 and managed all aspects of VHT's products and software releases as the senior product manager. Eric received his BBA from the University of Cincinnati and MBA from Baldwin Wallace University. Panelist - Ethan Francis, Global Director Mobility, Genesys Lab Panelist - Jason Alley, Manager, Solutions Marketing, Interactive Intelligence Jason serves as marketing manager for Cloud solutions at Interactive Intelligence. Prior to Interactive, he spent ten years consulting with large enterprise contact centers and suppliers for Vanguard Communications and a company he later founded, SmartContact Consulting. Jason spent the first seven years of his career in sales, marketing and product management with companies Nortel, Aspect and Hipbone (a web collaboration company acquired by Kana). His unique blend of end-user and supplier experience equips him with a fresh, comprehensive perspective – something he strives to infuse in every project. Jason holds a bachelor’s degree in business economics from UCLA. |
How To Make BYOD Successful
Tuesday, March 19
Research tells us that almost 90% of end user organizations either have or are developing a BYOD policy for either some or all of their mobile devices. All of those organizations have had to come to g…
More ▶ Panelist - Shannon Tolle, IT Communications Director, City of Scottsdale Shannon Tolle is the IT Communications Director for the City of Scottsdale. He has over twenty- seven years of experience with the City. As Communications Director he oversees a staff that supports LAN/ WAN, telephony, public safety radio, and microwave communications for more than 100 City locations. His staff also supports communications policy; including BYOD, cell site co-location and carrier right-of-way issues. The City of Scottsdale’s BYOD policy is a work in progress, with tweaks and adjustments being made for the various types of employees – i.e. administrative workers, IT staff, police, etc. Shannon has implemented traditional PBX systems, mobile wireless networks, VoIP networks, call centers, radio systems, and wireless public access and data networks. Panelist - Mark Reynolds, Associate Director, University of New Mexico, IT Department Mark Reynolds, Associate Director, University of New Mexico IT department, is involved in the engineering, design, installation and implementation of many voice, data, and security and video deployments. Mark has been in Higher Education for 30 years.
Before joining the University of New Mexico in 2003, Mark served as the operations manager for the voice, video, security system and data networking engineering and design at New Mexico Tech in Socorro, New Mexico for 20 years. Mark has over 40 years’ total experience in the telecommunications space.
• Chaired a VoIP trial (NEC, MS, Broad soft, AASTRA, Cisco, HP, 3Com, Century Link SIP trial, Unified communications, unified communications) deployment for the University Panelist - Hernan Londono, Associate CIO, Barry University Moderator - Robert Harris, President, Communications Advantage, Inc.
Robert Harris brings both intuitive technical knowledge and solid management skills to consulting projects. Recent projects have included multi-vendor computer telephony integration and voice/data convergence for both large enterprises and small/medium-sized businesses. |
Tablet Tactics: What We’ve Learned About Tablets in the Enterprise
Tuesday, March 19
Apple essentially invented the tablet category with the release of the iPad in 2010, and still commands roughly a 70% market share despite a rash of Android tablets from Samsung, Amazon, Google, and o…
More ▶ Speaker/Moderator - Michael Finneran, Principal, dBrn Associates Inc
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University. Panelist - John Cash, Senior Manager, Enterprise Accounts, BlackBerry John Cash is a Senior Sales Manager for the BlackBerry Enterprise Platform and is based in Dallas, TX. In his role, Mr. Cash and his team promote the vision and value proposition behind BlackBerry’s award winning portfolio of Enterprise Mobility Solutions among RIM’s largest Enterprise customers. Mr. Cash has over 20 years of product management, sales, and enterprise IT leadership experience spanning multiple industry segments including manufacturing, financial services and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the U.S. Other previous career assignments were with Capital One and Goodyear Tire & Rubber Company and the U.S. Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University. Panelist - Allan Mendelsohn, Marketing Director, UC Applications, Avaya Allan is the Marketing Director for UC Applications at Avaya. While he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions. His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service. His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access. Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel. Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University). Panelist - David Lowe, Vice President, Enterprise Sales, Samsung Telecommunications America David Lowe is the Vice President of Enterprise Sales for Samsung Telecommunications America (Samsung Mobile). In his current role, David is responsible for growth and management of an enterprise sales strategy and a team focused on selling Samsung mobility solutions to Fortune 1000 accounts. Previously, David has held channel sales and business development positions at Research in Motion (RIM), Iperia and Nuance Communications. At RIM, David directed all North American channel sales and strategy for BlackBerry's Business Solutions team, which encompasses BlackBerry's suite of enterprise products for Fixed Mobile Convergence, Collaboration and Messaging. Overall, David has more than 25 years of global industry experience and success. Based in Rochester, New York, David holds a B.S. in Computer Science from Saint Bonaventure University in St. Bonaventure, NY. Panelist - David DeLorenzo, Associate Director - Product Management, UC&C Managed Services and Mobility, Verizon Wireless David D. DeLorenzo is an Associate Director for Managed Services and UC&C Mobility with Verizon Enterprise Solutions, a global business unit of Verizon Communications. In this role, David is responsible for UC&C Mobility applications and products, as well as the UC&C Managed Services portfolio for Cisco and other partners. |
Mobile Device Management
Wednesday, March 20
The “U” in UC stands for “unified,” and one of its most appealing attributes is that it can break down the silos between voice, data and video, and between wireless and wirelin…
More ▶ Speaker - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. |
High-Capacity Wireless: 4G and Wi-Fi Everywhere? Impact on Devices, Apps and Costs
Wednesday, March 20
Mobile networks have been a mixed blessing with regard to the mobility revolution. On the cellular front the mobile operators have moved from 2G to 4G and are now delivering downstream data rates meas…
More ▶ Speaker/Moderator - Michael Finneran, Principal, dBrn Associates Inc
Michael is an independent consultant, industry analyst, and writer who focuses on wireless technologies, mobile UC, and fixed-mobile convergence. He wrote the book Voice Over Wireless LANs- The Complete Guide (Elsevier, 2008), though his expertise spans the full range of wireless technologies including Wi-Fi, Cellular, WiMAX, and RFID. A lively and informative speaker, Michael has made frequent appearances at trade shows and conferences including VoiceCon and InterOp, and he now serves as the program chair for Wireless and Mobility at VoiceCon. In the consulting area, Mr. Finneran has provided assistance to carriers, equipment vendors, end users, investment firms, and a number of government agencies. A prolific writer, for twenty-three years he wrote the Networking Intelligence column for "Business Communications Review". He now contributes on wireless and mobility to NoJitter as well as UC Strategies.com. He has published numerous white papers and has contributed to Computerworld, Data Communications, The Ticker, and The ACUTA Journal. Well respected as an educator, he has conducted over 2000 seminars on networking topics in the US, Europe, Africa, and Asia. He taught in the Graduate Telecommunications program at Pace University, and conducted programs at the Center for the Study of Data Processing at Washington University in St. Louis. His courses are now offered through Telecom + UC Training. Mr. Finneran holds a Bachelor of Arts degree (Magna Cum Laude) from Manhattan College and a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University. Panelist - Bob Friday, CTO, Wireless Networking Group, Cisco Bob Friday is Chief Technology Officer for the Wireless Networking Business Unit, part of Cisco’s Network Services Group. He manages strategic wireless initiatives for the fast-growing WiFi (wireless LAN) and WiMAX broadband (wireless WAN) businesses. Friday’s career has been focused on developing unlicensed wireless networking technology and products. He came to Cisco as the Chief Scientist and cofounder of Airespace, the wireless LAN leader acquired by Cisco in 2004. At Airespace, he leveraged his background in the outdoor wireless service provider market to introduce a centralized controller architecture for enterprise 802.11 wireless networks. He was also responsible for location technology, mesh, wireless routing technology, radio hardware development, and radio resource management algorithms. Prior to Airespace, Friday was Chief Scientist at Metricom, a wireless WAN infrastructure company, and was directly responsible for the performance and capacity of the company’s nationwide wireless wide-area Ricochet network. Friday has been awarded 13 patents. He holds a bachelor of science degree in electrical engineering from Georgia Tech and a master of science degree in electrical engineering from San Jose State University. Panelist - Mauricio Desdier, Solutions Consulting, Alcatel-Lucent Enterprise Mauricio has a broad experience of more than 20 years in carrier network and enterprise solutions consulting and technical marketing in Mexico and CALA Region. He formerly worked for Cisco Systems in its Customer Advocacy Post-sales Services Division; for Huawei in LATAM as Technical Sales Managing VP and more recently as Global Account CTO for America Móvil in Ericsson. He currently belongs to Alcatel-Lucent’s Global Strategic Marketing staff focusing on market and business intelligence of Multi-National Companies and Enterprise segments. He holds a Bachelor Degree in Electronics and Communications Engineering and a Master Degree in Enterprise Systems Engineering, both from Universidad Iberoamericana in Mexico City, as well as a Business Engineering Diploma from Ericsson’s International Training Center in Stockholm, Sweden. Panelist - David Fischbach, General Manager, Solutions Engineering, Sprint David leads the Advanced Solutions Engineering - Wireless team, directing subject matter experts for each of Sprint’s wireless products and mobility solutions. David launched and was chief architect for Sprint’s wireless email and wireless WAN product solutions, and has been focused on mobility, security, and business applications since 2001.
He has extensive experience with mobile broadband, fixed wireless solutions, M2M, and wireless data solutions. David is currently focused on how the changing mobility landscape, including BYOD, Cloud, Wireless Networks, and mobile devices can improve business results and is driving Sprint’s strategy in this regard. |
| Receptions |
Passport Challenge
Monday, March 18
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Monday Reception
Monday, March 18
Enjoy a cocktail and appetizer as you network with peers in the Expo Hall. Reception sponsored by Cisco.…
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Passport Challenge
Tuesday, March 19
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Booth Crawl
Tuesday, March 19
Enjoy refreshments and appetizers as you mix and mingle with the booth crawl sponsors, exhibitors, attendees, press and analysts in the Expo Hall.…
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Passport Challenge
Wednesday, March 20
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Wednesday Reception
Wednesday, March 20
Enjoy a cocktail and appetizer as you network with peers in the Expo Hall. Reception sponsored by HP.…
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| RFP Sessions |
Enterprise Communications Platform: IP Telephony/UC RFP
Monday, March 18
The IP Telephony/UC RFP describes a domestically headquartered company with two branch locations and a number of mobile workers. This session present solutions from leading UC providers covering each …
More ▶ Speaker/Moderator - Dave Stein, Principal, Stein Technology Consulting Group Panelist - Robert McMaher, Consulting System Engineer, Avaya Panelist - Stephen Brown, Cloud Technologist, Mitel Stephen has over 20 years of experience in the network and telecommunications industry. He is currently serving as Mitel's Vice President of U.S. Systems Engineering where his team of over 60 professionals provide consultative design and engineering support for Mitel’s complete product and applications portfolio to Mitel’s business partners and U.S.-based sales force. Since joining Mitel in 1996, he has served in many roles ranging from technical support, pre-sales engineering, business development and strategic alliance management where he has consistently contributed to optimizing performance levels, driving business growth, facilitating key alliances, and defining and implementing strategic technology driven solutions.
Stephen began his career in communications in 1990 after a three year commitment to the U.S. Army. You can view his public profile on Linked In at http://www.linkedin.com/in/tostephenbrown and follow him on twitter stephenbrown301 Panelist - Peter Greco, Director, Strategic Solutions, Siemens Enterprise Communications Peter Greco is Director of Strategic Solutions Support for Siemens Enterprise Communications. His responsibilities include the market strategy and field support for OpenScape Unified Communications solutions in North America. Mr. Greco has spent 30 years in the communications industry with Siemens, IBM, and
ROLM holding positions, in operations, sales, marketing and management. Panelist - Jack Jachner, VP Business Development OpenTouch, Alcatel-Lucent Dr. Jack Jachner brings more than 20 years of telecommunications research and development experience to his current position at Alcatel-Lucent in business development for OpenTouch in North America. In his current role, Dr. Jachner is responsible for directions and partnerships to enable collaborative conversations via an award winning platform like OpenTouch. Jack has served in a variety of positions in Alcatel then Alcatel-Lucent, including operational management in the Enterprise Communication Server business unit, in the Research and Innovation and in the CTO. Previously, Dr. Jachner has held positions at Tellabs, the Atlantic Aerospace Electronics Corporation (AAEC), and Bell Northern Research. Jack holds a Bachelor of Science degree in electrical engineering from McGill University, and a Master of Science degree in data networking and Doctor of Science degree in digital signal processing from Massachusetts Institute of Technology (MIT). Jack is a frequent speaker at industry conferences and holds a number of patents in the area of communication applications. Panelist - Pat Henkle, Director, Product Management, NEC Corporation As Director of Product Line Management, Pat is responsible for the UNIVERGE 3C product line, the latest generation of Unified Communications software from NEC. Prior to NEC, Pat led the product management team at Sphere Communications, which was acquired by NEC. Sphere Communications was the developer of Sphericall a fully software based IP PBX and Unified communications product. Sphere Communications was awarded a patent by the US Patent and Trademark Office for the packet based PBX. Prior to Sphere Communications, Pat was responsible for managing a global portfolio of carrier class multi-media access gateways for Internet Access and VoIP at 3Com Corporation and US Robotics Corporation (acquired by 3Com). Before joining US Robotics, Pat held a variety of positions ranging from software development, technical sales engineering and product management at Ameritech Corporation where his expertise involved the blending of broadband networking technologies and networked software applications for automated workflow and decision support systems. Pat graduated from the University of Illinois – Chicago with a Bachelors of Science in Quantitative Methods and Information Decision Sciences. He lives in Chicago, Illinois with his wife Kim and their three children. Panelist - Mike Roussey, Product Manager, Cisco Mike is a Product Manager in the Collaboration Infrastructure Business Unit at Cisco. Mike’s focus at Cisco is on making video an integral component of Cisco’s collaboration solution. In his current role, Mike manages the Cisco Video Communication Server (VCS) product line. This includes working very closely with the UC Manager team in direct support of making video pervasive throughout the Cisco UC solution. Prior to Cisco, Mike worked for Tandberg, which was acquired by Cisco in 2010. At Tandberg Mike held several roles in Product Management and Product Marketing, all of which focused on video infrastructure, personal video and applications. Mike holds a Master’s degree in Business Administration from the University of Pittsburgh and a Bachelor’s degree from Syracuse University. Mike enjoys tennis, basketball, and keeping up on current events. He resides in the Washington, DC area with his wife and two sons. |
Cloud-Based UC Services RFP
Tuesday, March 19
This workshop starts with the simple question: If an enterprise wanted to eliminate all or most of its premises-based communications equipment and deploy a fully loaded unified communications solution…
More ▶ Speaker/Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. Panelist - Huw Rees, Vice President of Business Development, 8x8, Inc. Huw Rees serves as 8x8's Vice President of Business Development and was previously Chief Executive Officer of Centile, Inc., a former subsidiary of 8x8 where he led the development of the hosted PBX technology from 1999 to 2004. Rees was responsible for the change in 8x8's marketing and sales away from an OEM approach to a focus on end-users including both consumers and small businesses for hosted, cloud based communications services. He has been closely involved with telecommunications technology for over 25 years, beginning with Marconi PLC in 1985, where he opened and managed their Western US sales office. He has also held management roles with Plessey Inc., and with Mitel Corporation. Rees received a B.Sc. (Hons) from the University of Manchester, Institute of Science and Technology in Electrical and Electronic Engineering and an MBA from the University of LaVerne. Panelist - Paul McMillan, Director Enterprise Technical Solution Engineering, SED North America, Siemens Enterprise Communications Paul McMillan brings over 20 years of experience in the design, implementation, and management of large, complex realtime IP networks. He brings extensive experience across Military, Government, and Commercial markets. He joined Siemens Communications in 1996 to assist in establishing the IP networking business in the North American market. He has held subsequent positions in Network engineering, Engineering management, New platform introduction, Chief Technology office, Marketing, and Global Portfolio Management. Paul is a graduate of the Signal Officers Advanced Course and the Army Information Systems Staff Officer Course. In his current role, Paul oversees the technical sales engineering team supporting our large Enterprise customers across North America. Panelist - Chris Hurley, Vice President, Corporate Development and Strategic Alliances, Thinking Phone Networks Chris Hurley is a serial entrepreneur and executive with experience building and growing companies for over 20 years. His professional experience ranges from the earliest stage startup to Fortune 150 companies. At Thinking Phone Networks, Chris is responsible for developing strategic relationships with the leading global technology companies and service providers. Prior to Thinking Phone Networks, he was in Sun Microsystems’ Corporate Development group where he was responsible for managing global relationships with Cisco, EMC, Hitachi, LSI, and Huawei that delivered over $1 billion in revenue to Sun. He also supported M&A activities and divestitures for the company's Storage business unit. He has also served as Vice President of Sales & Marketing at Sanbolic, a software development company specializing in file systems technologies, and Director of Sales at Breakaway Solutions, an ASP hosting company that was the precursor to cloud computing. Prior to Breakaway Solutions, Chris was the founder and CEO of The Network Factory, a computer networking consultancy and Boston Interactive Systems, a database developer consultancy. Both firms provided IT consulting services to major corporations in New England. Chris attended University of Massachusetts Boston. Panelist - Karen Erasmi, UCCaaS Product Manager, Verizon Enterprise Solutions Karen Erasmi is a product manager at Verizon, with responsibility for developing and deploying Unified Communications and Collaboration as a Service solutions globally. Karen has over 25 years of data network and IP Telephony design, implementation and management experience including system engineering positions at Digital Equipment Corporation and Wellfleet/Bay Networks/Nortel Networks prior to joining Verizon as a solution architect in 2002. Panelist - Phillip Liu, Senior Product Manager, Unified Communications, 8x8 Phillip Liu is a Sr. Product Manager for Unified Communications at 8x8, Inc. He manages desktop and mobile cloud applications incorporating softphone, visual voicemail, IM/presence, web/video conferencing and call recording. Phillip has 20 years of experience developing enterprise software for the communications, healthcare and finance industries. Previously he managed the WebEx developer platform at Cisco Systems and built healthcare web applications at WebMD. Phillip began his career developing financial trading systems for the UBS Investment Bank and Citigroup. Phillip holds an M.B.A. from the U.C. Berkeley Haas School of Business and a B.S. in Computer Science from the University of Michigan. He holds a patent on the technology to launch web conferences from IP phones. Panelist - Robin Alkein, Sr. Sales Engineer, ShoreTel Robin Alkein is a Sr. Sales Engineer with ShoreTel’s Cloud Division. He has over 15 years’ experience in telecommunications and has held network engineering and solution sales engineering position with various organizations. Robin holds numerous industry certifications, including MCSE, CCNA, CCNA Voice, CCDA and CCDP. He has expertise in SIP Trunking and diverse WAN topologies including MPLS networks, Point-to-Point, Private IP, and managed VPN solutions. Robin is expert in premises-based IP telephony PBX’s as well as hosted, cloud-based offerings. Panelist - Satish Shenoy, Director, Cloud and SI/SP Strategy, Americas, Office of the Sales CTO, Avaya Satish Shenoy is a sales and business development executive with over 15 years of experience building successful teams and growing businesses across the US
and Asia.
South America. Panelist - Vikram Lahiri, Portfolio Manager, Cloud Services, NEC Corporation of America Bachelor Degree in Engineering from University of Ranchi (India). He has ver 7 years’ experience from “Design, Develop, Integrate and Implementation” in cloud services in all aspects of cloud framework (IaaS, PaaS, SaaS) with cloud deployment models (Private, Public, Hybrid). Vikram also has strong experience in driving Technical Products & Processes from Designing Phase to Implementation with Technical Customer Service offering for leading Fortune 500 & Publicly Traded Companies & Clients around the world. He has published technical white papers and hosting technical webinars, presentations, workshops for cloud and other service offerings.
Key Accomplishments: |
RFP: UC Without Buying a New PBX
Wednesday, March 20
Unified communications works with and through a PBX, but it’s not necessary to purchase and install a new PBX in order to get UC capabilities. There are multiple UC solution choices and they can…
More ▶ Speaker/Moderator - Marty Parker, Principal Consultant, UniComm Consulting Marty focuses on helping enterprises improve their business results through Unified Communications (UC). Marty sees UC as ‘communications integrated to optimize business processes’. This includes collaboration tools and social media as well as implementation options via premise, cloud and hybrid deployments. Panelist - Allan Mendelsohn, Marketing Director, UC Applications, Avaya Allan is the Marketing Director for UC Applications at Avaya. While he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions. His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service. His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access. Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel. Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University). Panelist - Davide Petramala, Executive Vice President, Sales & Business Development, Esna Davide joined Esna in 1993 and oversees all sales, professional services and business development for Esna worldwide. During Davide's tenure, revenue has grown over 200%, the customer base has expanded to 30 countries, and he has initiated and maintains strategic relationships with Google™, Cisco®, Avaya®, ShoreTel®, VMware® and others. His over 20 years in unified communications and collaboration have given Davide deep understanding of how enterprises leverage communication software to improve productivity, reduce costs and foster greater collaboration. A frequent speaker and an active blogger, Davide brings real world examples to his audiences so they can learn new and innovative approaches to communicating and collaborating in today's dynamic workspace. Davide holds a Bachelor of Commerce degree from McGill University, majoring in International Business and Marketing. Panelist - Jack Jachner, VP Business Development OpenTouch, Alcatel-Lucent Dr. Jack Jachner brings more than 20 years of telecommunications research and development experience to his current position at Alcatel-Lucent in business development for OpenTouch in North America. In his current role, Dr. Jachner is responsible for directions and partnerships to enable collaborative conversations via an award winning platform like OpenTouch. Jack has served in a variety of positions in Alcatel then Alcatel-Lucent, including operational management in the Enterprise Communication Server business unit, in the Research and Innovation and in the CTO. Previously, Dr. Jachner has held positions at Tellabs, the Atlantic Aerospace Electronics Corporation (AAEC), and Bell Northern Research. Jack holds a Bachelor of Science degree in electrical engineering from McGill University, and a Master of Science degree in data networking and Doctor of Science degree in digital signal processing from Massachusetts Institute of Technology (MIT). Jack is a frequent speaker at industry conferences and holds a number of patents in the area of communication applications. Panelist - Pat Henkle, Director, Product Management, NEC Corporation As Director of Product Line Management, Pat is responsible for the UNIVERGE 3C product line, the latest generation of Unified Communications software from NEC. Prior to NEC, Pat led the product management team at Sphere Communications, which was acquired by NEC. Sphere Communications was the developer of Sphericall a fully software based IP PBX and Unified communications product. Sphere Communications was awarded a patent by the US Patent and Trademark Office for the packet based PBX. Prior to Sphere Communications, Pat was responsible for managing a global portfolio of carrier class multi-media access gateways for Internet Access and VoIP at 3Com Corporation and US Robotics Corporation (acquired by 3Com). Before joining US Robotics, Pat held a variety of positions ranging from software development, technical sales engineering and product management at Ameritech Corporation where his expertise involved the blending of broadband networking technologies and networked software applications for automated workflow and decision support systems. Pat graduated from the University of Illinois – Chicago with a Bachelors of Science in Quantitative Methods and Information Decision Sciences. He lives in Chicago, Illinois with his wife Kim and their three children. Panelist - Frank Fender, UCConsultant, Siemens Enterprise Communications, Inc. Frank Fender is a Unified Communications Product Manager and Architect at Siemens Enterprise Communications Corporation in their Global OpenScape Unified Communications Server practice. Frank has been specifically focused on UC deliverables since 2003. In those days the technology was known as Real-Time Collaboration (RTC). He was instrumental in assisting Siemens with first-to-market delivery of a SOA-based rich telephony presence aggregation system with their award-winning OpenScape UC system. Frank has an MBA, a BS in Computer Science, and 20 years of voice, data, and development experience as a Unified Communications Architect, Integrated Communications Consultant, Client/Server and Web Services Software Developer. Frank has worked in various capacities as Manager, Director, Board Member, CFO, and Chairman of a number of companies that he has founded, co-founded, managed or developed. He has design, analysis, development and project management experience in telecommunications, convergence and data processing systems in the private and public sectors including detailed software design, and structured development methodologies. His UC knowledge has been applied to the design and development of call routing servers, voicemail systems, and complex call centers utilizing CTI, UC, IVRs, and telephony systems in the US, England, Germany, and New Zealand, at Fortune 500 companies including Siemens, IBM, Intel, Lockheed Martin, Sears, Shimano, SBC, Office Depot, Dow Corning, LightBridge and DoubleClick. Panelist - Julie Reed, Sr. Product Manager, Social Communications, IBM Panelist - Mike Roussey, Product Manager, Cisco Mike is a Product Manager in the Collaboration Infrastructure Business Unit at Cisco. Mike’s focus at Cisco is on making video an integral component of Cisco’s collaboration solution. In his current role, Mike manages the Cisco Video Communication Server (VCS) product line. This includes working very closely with the UC Manager team in direct support of making video pervasive throughout the Cisco UC solution. Prior to Cisco, Mike worked for Tandberg, which was acquired by Cisco in 2010. At Tandberg Mike held several roles in Product Management and Product Marketing, all of which focused on video infrastructure, personal video and applications. Mike holds a Master’s degree in Business Administration from the University of Pittsburgh and a Bachelor’s degree from Syracuse University. Mike enjoys tennis, basketball, and keeping up on current events. He resides in the Washington, DC area with his wife and two sons. |
| SIP Trunking |
SIP Trunking: Who's Offering What?
Monday, March 18
SIP Trunking is the hottest technology trend in enterprise communications, but how do you procure the services and equipment to make it a success for your organization? This Deep Dive session will off…
More ▶ Speaker/Moderator - David Rohde, Senior Consultant, TechCaliber Consulting LLC David Rohde is a Senior Consultant at TC2 based in Washington, D.C. David conducts competitive procurements, rate reviews, and benchmarking projects. He has assisted retailers, insurance companies, hospitality firms, energy companies and others across a range of tranport and managed services solutions. David is also TC2's lead analyst on questions of telecommunications industry structure and strategic analysis. He specializes in analyzing the financial position of carriers, evaluating their stability and capability to invest in the technologies most important to enterprise users, and their competitive prospects in the wireless and wireline markets. David became a TC2 consultant after serving as an enterprise data services analyst with the Yankee Group. For a number of years prior to that, he was a reporter, editor and columnist with Network World, where he originated the l"Eye on the Carriers" column, and among notable beats covered the maturation of frame relay and ATM services, developments in enterprise voice equipment, and the impact of Federal Communications Commission actions on enterprise networks. David is the author and host of the popular blog, TC2's David Rohde on Telecom, and is a regular speaker at Enterprise Connect and other industry conferences. He holds a Bachelor of Science in Journalism and Economics from Northwestern University.
Panelist - Alan Percy, Senior Director of Strategic Marketing for North America, AudioCodes Alan Percy is Senior Director of Strategic Marketing for North America at AudioCodes, a leading provider of Voice over IP networking products and enabling technology. In this role, Alan manages the planning and execution of the North American market communications, social media and community development for AudioCodes. Alan is also responsible for developing and managing a number of strategic industry, consultant and analyst relationships. Alan is a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs including NoJitter.com Panelist - Seamus Hourihan, Senior Vice President of Corporate Strategy, Acme Packet Seamus Hourihan—who first coined the term “session border control”—leads the strategic planning process for Acme Packet, evaluating new markets and opportunities to expand the company’s business. He is a prolific speaker on the conference and tradeshow circuit and is the author of several networking guidebooks and numerous articles. He has been recognized by Internet Telephony magazine as one of the “Top 100 Voices of IP Communications.” Seamus served as the company’s Senior Vice President of Product Management and Marketing from 2001 to 2011.
He brings over 25 years of experience to Acme Packet in executive management, marketing, product management and business development roles at VoIP, IP networking, web infrastructure and computer companies. Seamus was VP of marketing for internetworking leader Wellfleet and, after its merger with Synoptics, Bay Networks (now Nortel) for nearly seven years. During his tenure, annual revenue grew from $10 million to $2 billion and Inc. recognized Wellfleet as “America’s Fastest Growing Company” for two consecutive years. Panelist - Steve Carter, Director, Product Management, XO Communications
Steve is responsible for the design, development and management of XO’s VoIP, SIP trunking and Hosted PBX services and is based out of Herndon, VA. Steve led the launch of XO’s SIP trunking services and his efforts helped XO win 2007, 2009 and 2010 Internet Telephony Product-of-the- Year Awards for both XO’s SIP and Enterprise SIP solutions. XO was also awarded the 2010 NGN Leadership Award for Enterprise SIP and the Internet Telephony 2012 Product of the Year Award for Hosted PBX. Steve’s expertise includes over 20 years of Product Development and Management in Wireless, Data, Telecom, and IP services. Panelist - Ashish Jain, Director of Solutions Marketing, GENBAND Panelist - Laura McDonald, Partner, LB3 Laura McDonald, a partner at Levine, Blaszak, Block & Boothby, LLP (LB3), has practiced in the area of telecom and technology for over 20 years. Ms. McDonald represents large enterprise users in a variety of telecom matters focusing on the negotiation of custom and complicated network service agreements. She provides artful advice and counseling as enterprise users transition technologies, including moving from POTs to SIP Trunking. Ms. McDonald works closely with all members of the enterprise client team—legal, procurement, engineering, and operations—to enable clients to create comprehensive solutions and contracts, assess their needs and risks, and help streamline the procurement of telecom and data services. On an ongoing basis, she works with clients to strengthen their procurement processes, maximize their contract leverage, and identify risks that can reduce savings. She helps enterprises navigate the complex regulatory structure surrounding their transactions, and frequently speaks on demystifying the myths customers encounter in negotiations. Ms. McDonald has been instrumental in assisting enterprises in resolving disputes with carriers and, when necessary, arbitrating and mediating disputes before the FCC and other forums. Panelist - Thomas Dalrymple, Director, Global Voice Services Product Management, Verizon Tom Dalrymple is the director of Global Voice Services Product Management for Verizon Enterprise Solutions. In this role, he leads the product management and development team responsible for Verizon’s expansive portfolio of domestic US and global VoIP services, local voice services, and voice long distance services. Mr. Dalrymple is a veteran telecommunications industry professional with significant experience in marketing, product management, and new product development. His background includes product management of voice, VoIP, and data network services, managed services, networking equipment, application packaging, and core services. Mr. Dalrymple holds a B.S. in Business Administration with a concentration in Finance from Bucknell University. Panelist - John Vickroy, Senior Product Management, Cisco Mr. Vickroy is the Senior Product Manager responsible for the Cisco Uniform Border Element (CUBE), including the product strategy for Session Border Controllers. Mr. Vickroy has been with Cisco for over 12 years, working in a variety of Product Management and Marketing positions involving both collaboration and traditional switching technologies. In earlier roles, Mr. Vickroy lead the launch of a variety of some of Cisco’s first products focused on Metro Ethernet Services. Mr. Vickroy holds a B.S. degree from Missouri University of Science & Technology and an M.B.A. from Cornell University. Panelist - Rupesh Chokshi, Director, Product Management, AT&T
Rupesh Chokshi is responsible for bringing new technology, emerging services, and capabilities to the market place to meet Customer needs. He leads product management functions in AT&T’s Business Voice over IP (VoIP) Product Management organization. Business VoIP services offer economic benefits of network convergence by providing a fully managed Voice over IP communication solution that supports inbound and outbound calling, toll free, local, long distance, and international reach over integrated data networks. Panelist - Rushal Patel, SBC Product Manager, Sonus Rushal Patel is a Product Manager in the SBC Business Unit at Sonus Networks, Inc. He manages the planning and execution of SBC product strategy and roadmap for the Sonus SBC 1000 and Sonus SBC 2000. He is also responsible for developing and managing a number of strategic technology alliances and partner/customer relationships. Prior to this role, Rushal served as a Product Marketing Specialist at Network Equipment Technologies (NET). Before flourishing in the marketing and management role, Rushal spent six years in product development for various Voice and Next Generation Networking products for companies like NET, Genesys Labs (an Alcatel Company) and Wipro Technologies where he gained experience and expertise with SIP, Voice over IP and Unified Communications technologies. He holds a Bachelor of Engineering degree in Computers. Panelist - Joe Schmidt, Project Director, TechCaliber Consulting, LLC Panelist - Dimitri Kioukis, Manager, Converged Solutions Engineering, Sprint |
Sizing SIP Trunks
Tuesday, March 19
As your enterprise plans its migration to SIP Trunks, you’ll need to understand the traffic effects of the voice (and potentially video) that will run on those connections. Since your planning i…
More ▶ Speaker/Moderator - Gary Audin, President, Delphi Gary Audin has more than 40+ years of computer, communications and security consulting and implementation experience. He has planned, designed, specified, implemented, and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia, Caribbean, and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies.
Gary Audin’s many articles can be found on www.webtorials.com, www.telecomreseller.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.nojitter.com and publishes technical tips at www.searchtelecom.com, www.searchnetworks.com and www.searchunifiedcommunications.com. Panelist - Steve Carter, Director, Product Management, XO Communications
Steve is responsible for the design, development and management of XO’s VoIP, SIP trunking and Hosted PBX services and is based out of Herndon, VA. Steve led the launch of XO’s SIP trunking services and his efforts helped XO win 2007, 2009 and 2010 Internet Telephony Product-of-the- Year Awards for both XO’s SIP and Enterprise SIP solutions. XO was also awarded the 2010 NGN Leadership Award for Enterprise SIP and the Internet Telephony 2012 Product of the Year Award for Hosted PBX. Steve’s expertise includes over 20 years of Product Development and Management in Wireless, Data, Telecom, and IP services. Panelist - Barb Grothe, CEO, Telecom Resources, Inc. Barbara A. Grothe, CTP is CEO of Telecom Resources, Inc. an independent consulting firm in Indianapolis, Indiana specializing in telecommunications management since October, 1986. She received her CTP (Certified Telecommunications Professional) certification from St. Mary’s College in Minnesota. Barbara has been a featured speaker for national industry conferences including the World Conference on Incoming Call Center Management (ICCM), Building Industry Consulting Services International (BICSI), the Banking Administration Institute, Administrative Management Society and the Society of Telecommunications Consultants. Prior to founding her firm, she was a Sr. Consultant with Olive & Co. CPA’s, now BKD, LLP. She is Co-Author of The Handbook of Telecommunications, published by Business Communications Review in Chicago. Her articles have appeared nationally in Investors Business Daily, Entrepreneurial Woman, and Computer Consultant magazines. Barbara is listed in the Who’s Who in the Midwest and the Who’s Who of Emerging Leaders of America for her accomplishments. In 2007, Barbara received the distinguished International Fellow of the Year Award. This award was given by the Director of CICS (Center for Information and Communication Sciences) at Ball State University in Muncie, IN. Barbara is Past Executive VP of the Society of Telecommunications Consultants based in California. Barbara Clients include Bank of America in Phoenix, GE Capitol in Cincinnati, USF&G Insurance in Boston, US West Cellular in Seattle, Internal Revenue Service in Austin, Department of Defense in Austin, Indianapolis International Airport, Finish Line USA Inc. Thompson Consumer Electronics, United Student Aid Funds (now Sallie Mae), AAA Motor Club, Wishard Hospital, Fairbanks Hospital, Indianapolis Motor Speedway and Ryerson Tull in Chicago. Panelist - Jon Barfoot, Manager, Verizon Jon Barfoot is the manager for the UC&C Solutions Engineering tier 2 team for Verizon Enterprise Solutions. In this role, he leads a team responsible for the design and engineering for all UC&C solutions delivered to Verizon customers. Mr. Barfoot is a veteran of the telecommunications industry with significant experience in Solutions Engineering. His background includes support of IP Trunking, UC&C, Managed Services, and a wide range of Networking solutions. Mr. Barfoot holds a B.S. in Engineering Technology with an emphasis in Telecommunications from Texas A&M University. |
Implementing SIP Trunking
Tuesday, March 19
SIP Trunking is one the hottest issues in enterprise communications, because it promises cost savings and true, end-to-end, IP voice connections. But the number of enterprises actually using SIP Trunk…
More ▶ Speaker/Moderator - Dave Stein, Principal, Stein Technology Consulting Group Speaker - Jim Allen, Enterprise Domain Architect Jim Allen has several years of experience with architecture, design and deployment of network and collaboration technologies. In his recent role he has been instrumental in the adoption and deployment of collaborative technologies including voice, video and web collaboration within the medical device industry. In addition, he has been lead architect for carrier SIP trunk deployments leading to substantial operating cost reduction, increased communication flexibility and stronger competitive advantage. During his 30 year career he has worked for several fortune 500 companies as well as an independent consultant. He is currently on the technical advisory boards for three leading collaborative technology manufacturers.
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SIP Trunking Case Studies
Wednesday, March 20
More and more enterprises are developing some experience with SIP Trunks, mostly via limited pilot implementations, while a few pioneers have implemented SIP Trunks enterprise-wide. As the amount of r…
More ▶ Speaker/Moderator - J.R. Simmons, President, COMgroup, Inc. J.R. Simmons has 37 years of experience in the telecommunications systems industry, including 28 years as a consultant providing planning, design, analysis, implementation management, troubleshooting, and client education. His current projects include strategic planning, converged networking designs, Unified Communications systems, multi-media call centers, hosted communications solutions, and expert testimony. He has taught college level telecommunications classes, conducted independent seminars, and is a frequent public speaker. Mr. Simmons is President and owner of COMgroup, a consulting firm with a staff of 12 experienced professionals, and an executive board member of the Society of Telecommunications Consultants. Speaker - Andrew Blackmon, Director of Infrastructure and Technology Services, Children's Hospital Colorado
Director of Infrastructure & Technology Services, Children’s Hospital Colorado
CCNP Voice, CCNP, and CCDP Speaker - Derrick Mitchell, Enterprise Voice Supervisor, Finish Line Derrick Mitchell is a senior Unified Communications engineer with eleven years of extensive hands-on experience in network engineering, VoIP, administration, troubleshooting, and strong management skills. As a senior Unified Communications engineer with Finish Line, he is responsible for the design, implementation, and maintenance of all enterprise collaboration products. Derrick has a B.S. in Computer Technology from Purdue University, Indianapolis. Speaker - Robert Jones, Telecom Manager, Ryder System Inc As manager of all voice, video, and broadband services for Ryder US and Canada, Robert is responsible for the connectivity and communication needs of 4 primary locations and over 1000 field locations. Robert has 18 years of data networking, 6 years of telecom knowledge and a wealth of experience managing dozens of projects and providing leadership to his teams. Currently, Ryder is in the early stages of their SIP trunking deployment. |
The SBC’s Role in Your Communications Architecture
Wednesday, March 20
The session border controller (SBC) is increasingly being seen as a key element at the public-private network edge, as enterprises migrate from legacy TDM to true end-to-end IP communications. Not coi…
More ▶ Speaker/Moderator - Stephen Leaden, President, Leaden Associates, Inc. Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications consulting firm providing specialized support in leading technologies. Mr. Leaden has been in the Telecommunications field over 25 years, with 20 of those with his own firm. Mr. Leaden focuses as an extension of IT staff to facilitate the design, procurement, and project implementation, and ongoing support for converged voice and data solutions. During their engagement, Mr. Leaden proactively adds value via ROI strategies integrated into the projects he serves serve on. Mr. Leaden has lectured on significant industry topics, including VoIP and UC – Basics to Best Practices; Hardphones, Softphones, and NextGen Systems; How Many Phones Do I Really Need?; Leveraging Cost Saving Strategies Migrating to VOIP; Optimizing Your Wireless Spend, State and Local Government Networks: A Question of Priorities for national AT&T user group; Bringing Up Your Lines with VoIP (or Getting Your Company Ready for VoIP); IT Trends in Higher Education; the Real ROI of VoIP; CTI Standards; Internet/Intranet Applications In Healthcare; An Idiot’s Guide To ATM among others. Mr. Leaden has also been quoted in Information Week and Computer World, and interviewed by CFO magazine.
Panelist - Rob Popovic, Director of Enterprise Marketing, Acme Packet Rob Popovic is Director of Enterprise Marketing at Acme Packet. In this role, Rob is responsible for worldwide solution strategy, aligning the ecosystem behind the Acme Packet value proposition, and raising awareness through thought leadership activities. Prior to joining Acme Packet, Rob was technical sales director for Global Accounts and Financial Services at Avaya. He has been in the Unified Communications & Collaboration space for 15 years, both as a customer and vendor. He specializes in strategies and technologies in the financial services and insurance industries, focusing on customer experience, collaboration, and infrastructure optimization. Panelist - Ashish Jain, Director of Solutions Marketing, GENBAND Panelist - Darryl Sladden, Technical Marketing Manager and Architect, Cisco Darryl Sladden, Technical Marketing Manager and Architect is a 12 year veteran of Cisco Systems. Mr. Sladden is currently responsible for the Technical Marketing teams that supports all aspects of Unified Communications related technologies on the ISR and ASR routers at Cisco, as well as the Unified Computing solutions on these platforms. He has been the leading architect and product manager for Cisco’s Session Border Controller portfolio, and helped to define the Cisco UnifiedBorder Element (CUBE) at Cisco. He has worked in and holds a patent in many VoIP technologies and has lead the product direction of many important technologies at Cisco including the award winning Cisco Unified Border Element and the Cisco AS5400XM Voice Gateways. In his tenure at Cisco, he has been involved in designing VoIP solutions for thousands of customers worldwide. Mr. Sladden holds a Bachelor of Mathematics degree from the University of Waterloo and held a CMA designation in Canada. |
SIP Trunking Interoperability
Wednesday, March 20
The SIP Forum has completed an interoperability specification, SIPConnect 1.1, which is intended to ensure interoperability between enterprise CPE and carrier networks. But the carriers never official…
More ▶ Speaker/Moderator - Russell Bennett, Principal Analyst, UC Insights
Russell Bennett is the Principal of UC Insights, a consulting firm that specializes in Unified Communications. UC Insights helps clients to navigate the UC ecosystem and to manage the impact of UC on their business. Panelist - Alan Percy, Senior Director of Strategic Marketing for North America, AudioCodes Alan Percy is Senior Director of Strategic Marketing for North America at AudioCodes, a leading provider of Voice over IP networking products and enabling technology. In this role, Alan manages the planning and execution of the North American market communications, social media and community development for AudioCodes. Alan is also responsible for developing and managing a number of strategic industry, consultant and analyst relationships. Alan is a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs including NoJitter.com Panelist - Jim Donovan, VP, Product Management, Acme Packet Jim is responsible for the product management, technical marketing, and sales engineering direction for Acme Packet's application solutions for enterprise, contact center and service provider (cloud and telco) customers. Jim spends most of his time working with customers, partners, and development engineers on how to optimally use Acme Packet solutions in a variety of IP telephony, video, and communications-rich applications. Specific technology areas of focus include unified communications, real-time communications security, web services, and emerging access frameworks such as WebRTC. Prior to Acme Packet, Jim served in a variety of sales/systems engineering and product management roles at Covergence, Ciena, Wavesmith Networks, Lucent, Ascend Communications, Cascade Communications and GTE. Jim holds a BSEE from Northeastern University and a MBA from Babson College. Panelist - David Tipping, Vice President and General Manager, Sonus SBC Business David Tipping is the vice president and general manager of the SBC Business at Sonus Networks, Inc. Prior to this role, Tipping served as Sonus’ vice president of product marketing and product management. Tipping has served in several executive and management roles during his tenure with Sonus, including vice president of Sonus Worldwide Systems Engineering, vice president of Sonus’ Service Providers for the Americas division and as technical director of Sonus’ Eastern region. Previously, Tipping spent four years at Enterasys/Cabletron Systems – a Siemens enterprise communications company – as a senior systems engineer supporting customers in the Midwest and New England. He received a Bachelor of Science degree from the University of New Hampshire. Panelist - Neil Griffiths, Sr Director, Product Management, IntelePeer
Neil brings 25 years of experience in the telecommunications, video, VoIP, audio/web collaboration industries to this role. Neil joined IntelePeer Inc. from Cisco Systems where his primary role was managing the WebEx audio product line. During his 6 year tenure at Cisco he grew revenue for the WebEx audio service by a factor of 20. Neil was also responsible for on-premise extension of the WebEx cloud (the WebEx Node) and SIP trunking services. Neil has also held positions at British Telecom, Network Equipment Technologies and several start-up companies. |
| Social Apps and Networks |
Building a UC & Collaboration Roadmap
Monday, March 18
The enterprise collaboration landscape is changing. Driven by the need to connect disparate workers, partners and even customers, enterprises are quickly adopting tools such as unified communications,…
More ▶ Speaker - Robin Gareiss, Executive Vice President, Nemertes Research Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research projects and direction, conducts strategic seminars, develops cost models, and advises leading enterprises, vendors, and carriers. She currently serves as chief financial officer, as well. |
Case Studies--Creating the Social Enterprise?
Tuesday, March 19
Enterprise-grade social software tools continue to evolve and offer new options for integrating communications with work processes to improve productivity and capture other business benefits. Some ven…
More ▶ Speaker/Moderator - Blair Pleasant, COMMfusion LLC & UCStrategies.com Speaker - Ken Snyder, Emerging Technology Solutions Lead, CDW Ken Snyder is Solutions Practice Lead for CDW, a leading provider of technology products and services for business, government and education. He is responsible for emerging technology solution development focused on sales enablement for new Unified Communication (UC ) & Collaboration products and solutions enhancing CDW’s ability to sell, design, implement and support enterprise UC & Collaboration solutions. In this role, drives UC & Collaboration go to market solution strategy by collaborating closely with CDW's sales and engineering teams. Ken is a regular contributor to the CDW Solutions Blog (http://cdwsolutionsblog.com/) and also participates in marketing events and speaking with tech analysts on behalf of CDW's UC & Collaboration Practice. Over the past several years, Ken successfully developed a UC practice solution adoption process to take on a trusted advisor role and provide guidance to Cisco product management teams by participating in an ongoing Early Field Trial program with Cisco's Collaboration Solutions Group, which in turn, enables CDW and Cisco to go to market in lock step helping customers take advantage of latest and greatest Communication and Collaboration solutions. Currently, Ken also serves as the Converged Infrastructure Virtual Team lead for CDW, which plays a critical role in CDW’s cross practice go to market positioning strategy. Prior to his current role, Ken held the position of a senior network voice engineer where he designed and implemented numerous enterprise and global UC projects. Ken studied Electrical / Computer Engineering at Lawrence Technological University and has achieved over 100 certifications from vendors such as Cisco, Microsoft, IBM,
HP, and Apple. Speaker - Patrick Dexter, Director of Sales, Meetrix Patrick Dexter is responsible for sales at Meetrix Communications, Inc. After beginning his career supporting small businesses in the central Florida area, Mr. Dexter held the position of network technician at Embarq and Century Link supporting their in-depth data infrastructure. During his years in the industry he has specialized in infrastructure design, network management and administration. He holds certifications with Microsoft, IBM, CompTIA in systems engineering, database administration, and unified communications. Mr. Dexter attended the University of Central Florida focusing on Management Information Systems. |
| Unified Communications |
Implementation Options for Unified Communications
Monday, March 18
Unified Communications continues to gain market momentum because it focuses a wide range of communications and collaboration capabilities on solving business problems – from cutting costs and im…
More ▶ Speaker - Marty Parker, Principal Consultant, UniComm Consulting Marty focuses on helping enterprises improve their business results through Unified Communications (UC). Marty sees UC as ‘communications integrated to optimize business processes’. This includes collaboration tools and social media as well as implementation options via premise, cloud and hybrid deployments. |
Is UC Moving Toward a New Plateau -- or Towards a Cliff?
Monday, March 18
UC is no longer a new technology nor is it a new offering, it’s been commercially available for at least six years. But while UC was revving up, other technologies weren’t standing still. …
More ▶ Panelist - Jan Linden, Senior Product Manager, Google Jan Linden is a Senior Product Manager in the Google Chrome team. His focus is on bringing exceptional HTML5 audio and video experiences to the web platform. Before its acquisition by Google, Jan was the Vice President of Engineering of Global IP Solutions. He has been conducting research and development in signal processing and communications for more than twenty years. Prior to joining Global IP Solutions he was with the University of California, Santa Barbara and SignalCom, Inc. Panelist - Rick Puskar, SVP Global Portfolio Management, Siemens Enterprise Communications As Sr. VP, Global Portfolio Management, Rick Puskar has worldwide responsibility for Siemens Enterprise Communications’ global portfolio including strategy, planning and strategic positioning. Rick has been with the company since 1987 when he began as a member of the sales force based in Pittsburgh. He has held a wide range of diverse management positions including V.P. of Solutions Engineering and Development and V.P. Unified Communications for North America. Rick holds a Bachelors degree in Business Administration and Finance from Waynesburg College, where he graduated Magna Cum Laude and earned Academic All-American honors in basketball. He resides with his wife Lora and son Michael in Monongahela, PA Panelist - Rowan Trollope, Senior Vice President and General Manager, Collaboration Technology Group, Cisco Rowan Trollope, is Senior Vice President and General Manager of Cisco’s Collaboration Technology Group, which develops collaboration solutions. He leads a global team responsible for identifying key market transitions in collaboration and managing future growth, expansion, and continued innovation. The group’s portfolio includes collaboration software, devices, infrastructure and services that enable video collaboration, unified communications, customer contact centers, conferencing, mobility, and desktop virtualization. This includes such solutions as Cisco TelePresence, Cisco Unified Communications Manager, and Cisco WebEx. Prior to joining Cisco, Trollope was the group president of the SMB and the Symantec.cloud Business Unit where he lead Symantec's sales, marketing and product development teams in the small and midsized business (SMB) segment as well as Symantec.cloud, the company's Software-as-a-Service (SaaS) business. He was responsible for driving Symantec’s SaaS strategy and expanding cloud-based delivery and customer support models across the Symantec technology portfolio with a focus on enabling the company to better serve the SMB customer segment. In his time at Symantec he was responsible for the Norton line of consumer products, including Norton Internet Security, Norton AntiVirus and Norton 360; and for key enterprise security solutions, including Symantec Security Information Manager and Symantec Enterprise Security Manager. He holds a variety of patents in computer security and operating systems maintenance. Panelist - Gary E. Barnett, SVP and GM, Avaya Panelist - Todd Landry, Sr. Vice President, NEC Corporation
Currently, Mr. Landry is Senior Vice President for NEC where he oversees the company’s product strategies, go-to-market activities and strategic alliances surrounding its Unified Communications and Collaboration portfolio. Prior to NEC, Mr. Landry held senior positions in companies that incuded Sphere Communications, 3Com’s CommWorks Corporation, and U.S. Robotics.where he led product management, marketing and business development. His career is founded on engineering in the tele and data communications sectors with experience in hardware systems and software applications.
Panelist - Giovanni Mezgec, General Manager - Lync Marketing, Microsoft Moderator - Fred Knight, GM, Co-Chair, Enterprise Connect, Publisher, No Jitter Fred Knight is GM/Co-Chair of Enterprise Connect – formerly VoiceCon - and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became General Manager. Since then, VoiceCon, which was renamed Enterprise Connect in March 2010, has grown into the leading event for enterprise communications and collaboration. Fred also led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising multiple events per year, a Webinar series, Virtual Events and weekly e-newsletters. From 1984-2007 Fred was editor and then publisher of Business Communications Review. In December 2007, BCR magazine ceased publication and the editorial product shifted to the Web with the creation of a new website – NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and has a Master's Degree in public administration from The Maxwell School, Syracuse University. Moderator - Jim Burton, CXO, CT Link/UCStrategies
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues. |
Lync or Jabber: Deciding Between the Two
Monday, March 18
With Lync included with virtually all Microsoft enterprise licenses today and Cisco Jabber available free to most Cisco VoIP customers, the decision whether to deploy one or the other is being conside…
More ▶ Speaker/Moderator - Phil Edholm, PKE Consulting LLC & UCStrategies.com Phil Edholm is the President and Principal of PKE Consulting. Mr. Edholm consults to end users and vendors in the communications and networking markets. Mr. Edholm works
with clients to deliver the value of the integration of information and interaction. Relying on deep technical and business knowledge of the communications, networking, and computer industry, Mr. Edholm is able to address complicated issues quickly. Mr. Edholm is also focused on WebRTC and its potential impact on UC, contact centers and business processes. As one of the leading experts in this area, he is available to help plan your WebRTC integration activites. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data
communications experience, including 13 years with Silicon Valley start-ups. Telephony magazine. Mr. Edholm was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Mr. Edholm has 13 patents and holds a BSME/EE from Kettering University. Panelist - Taimoor Husain, Global Business Lead, UC Business, Microsoft Corporation Panelist - Jeremy Laurenson, Distinguished Systems Engineer, Cisco Systems Jeremy works in Cisco's Global Collaboration Sales group as a Distinguished Systems Engineer. He is a 13 year veteran at Cisco systems and has been involved with Unified Communications and Mobility solutions for most of that time. Jeremy's focus is on UC applications and software systems and, in typical Cisco fashion, he also holds a CCIE certification in Routing and Switching. |
Building the UC Business Case
Monday, March 18
In the current economic climate, business cases rule. And when it comes to Unified Communications beyond basic call control, building a credible business case is not necessarily straightforward. Unifi…
More ▶ Speaker - Robin Gareiss, Executive Vice President, Nemertes Research Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research projects and direction, conducts strategic seminars, develops cost models, and advises leading enterprises, vendors, and carriers. She currently serves as chief financial officer, as well. |
SIP Fundamentals & Interoperability
Monday, March 18
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This workshop will take a unique look at SIP, how it works and the major issues impacting deployments. With a…
More ▶ Speaker - Graham Francis, CEO, The SIP School™ (a Vocale Ltd company) Graham Francis is the founder and CEO of The SIP School. Graham founded Vocale Ltd in April 2000 with a focus on delivering IT training specifically, Data Networking and VoIP technologies. After seeing the potential in the SIP protocol, Graham oversaw the development and launch of The SIP School 2007. The SIP School under Graham's guidance has now become the global leader and issuing authority for the SSCA® SIP certification. Graham is also frequent speaker at industry conferences on his speciality of SIP and VoIP. |
UC Federation: Prospects and Future Network Models
Monday, March 18
Unified Communications works within the enterprise, but having full multi-modal, presence-driven communications access to key business partners could be an extremely powerful tool. This capability, c…
More ▶ Speaker/Moderator - Russell Bennett, Principal Analyst, UC Insights
Russell Bennett is the Principal of UC Insights, a consulting firm that specializes in Unified Communications. UC Insights helps clients to navigate the UC ecosystem and to manage the impact of UC on their business. Panelist - Arik Elberse, Director of Collaboration Solutions Architecture, Cisco Arik Elberse is Director of Collaboration Solutions Architecture for Cisco’s global, market-leading Collaboration portfolio. Arik’s previous responsibilities have included Director of Product Management for Cisco’s global UC Video strategy and solutions and Director of Product Management for Cisco’s global Desktop Unified Communications portfolio. Panelist - David Chavez, Chief Technical Officer, Avaya David Chavez is Avaya’s 46 year-old Chief Technical Officer with a background of Systems Architecture spanning 24 years of professional experience. His contribution has been recognized by 66 patent awards, with many more pending. He successfully and consistently bridges technology innovation and practicality, the lab and the marketplace, technical colleagues and customers. Education – David received a B.S. in computer Science and Mathematics from New Mexico State University in 1987, after only three years of study. Two years later, he received his M.S. in Mathematics from Colorado State University. Additionally, David supplemented his education with Executive coursework at Stanford Graduate School of Business in corporate strategy. Professional Experience – David has a record of breakthrough problem-solving extending through 24 years at AT&T, Lucent Technologies and Avaya. His innovations span communication reliability and redundancy, mobile network convergence, and IP Communication architecture. Specifically, David’s contributions led to the creation of Avaya’s Communication Manager products and the Avaya Aura™ architecture. Throughout his career, David has worked to deliver commercial and technical value for his employer, at the same time that he provides interoperable platforms that stimulate cross-industry development and advances the research field. “Avaya is listening to customers craving interoperability and giving them what they want. This … shows us that Avaya believes that money will be made on applications and a solutions ecosystem rather than just hardware.” (SIP MagazineTM, March 2006) Awards and Recognition – David has received numerous professional awards including the Avaya Leadership Award, Avaya’s “Leading Edge Innovators” Award, AT&T’s Partner of Choice Award, the Lucent International President’s Award, and the Lucent GROWs Award for his commitment to personal development and the development of others. Additionally, David is a multiple nominee for MIT’s Lemelson Award for Innovation. The products he developed have won many awards, including “Product of the Year” from Network Magazine and “best new business phone system” from Communications Convergence. Panelist - Neil Griffiths, Sr Director, Product Management, IntelePeer
Neil brings 25 years of experience in the telecommunications, video, VoIP, audio/web collaboration industries to this role. Neil joined IntelePeer Inc. from Cisco Systems where his primary role was managing the WebEx audio product line. During his 6 year tenure at Cisco he grew revenue for the WebEx audio service by a factor of 20. Neil was also responsible for on-premise extension of the WebEx cloud (the WebEx Node) and SIP trunking services. Neil has also held positions at British Telecom, Network Equipment Technologies and several start-up companies. Panelist - Jamie Stark, Sr. Product Marketing Manager - Lync, Microsoft Corporation |
Virtualizing Communications Servers & Clients
Tuesday, March 19
More and more communications platform functions are becoming available for deployment on virtualized servers. And at the same time, vendors and enterprise users are grappling with the complexities of …
More ▶ Panelist - Geoff Murase, Sr. Solutions Marketing Manager, VMware Panelist - Stephen Brown, Cloud Technologist, Mitel Stephen has over 20 years of experience in the network and telecommunications industry. He is currently serving as Mitel's Vice President of U.S. Systems Engineering where his team of over 60 professionals provide consultative design and engineering support for Mitel’s complete product and applications portfolio to Mitel’s business partners and U.S.-based sales force. Since joining Mitel in 1996, he has served in many roles ranging from technical support, pre-sales engineering, business development and strategic alliance management where he has consistently contributed to optimizing performance levels, driving business growth, facilitating key alliances, and defining and implementing strategic technology driven solutions.
Stephen began his career in communications in 1990 after a three year commitment to the U.S. Army. You can view his public profile on Linked In at http://www.linkedin.com/in/tostephenbrown and follow him on twitter stephenbrown301 Panelist - Jamie Stark, Senior Product Manager, Microsoft Corporation Jamie Stark looks after voice, networking and interoperability for Microsoft Lync. Jamie has spent the last 15 Years in Enterprise Software for Telephony, Contact Center, and Enterprise PBX systems and is a frequent speaker at Microsoft’s TechED and Worldwide Partner Conferences and Enterprise Connect. Jamie can be reached at jastark@microsoft.com and tweets sporadically @nomorephones. Panelist - Tac Berry, Avaya Senior Product Marketing Manager, Collaboration Platforms, Avaya Moderator - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. |
UC Interoperability: What's Real and What's Not
Tuesday, March 19
Everyone acknowledges that multivendor interoperability should be a key part of any Unified Communications implementation, but the reality is that interoperability remains a moving target. The UC ven…
More ▶ Speaker/Moderator - Marty Parker, Principal Consultant, UniComm Consulting Marty focuses on helping enterprises improve their business results through Unified Communications (UC). Marty sees UC as ‘communications integrated to optimize business processes’. This includes collaboration tools and social media as well as implementation options via premise, cloud and hybrid deployments. Speaker/Moderator - Russell Bennett, Principal Analyst, UC Insights
Russell Bennett is the Principal of UC Insights, a consulting firm that specializes in Unified Communications. UC Insights helps clients to navigate the UC ecosystem and to manage the impact of UC on their business. Panelist - Arik Elberse, Director of Collaboration Solutions Architecture, Cisco Arik Elberse is Director of Collaboration Solutions Architecture for Cisco’s global, market-leading Collaboration portfolio. Arik’s previous responsibilities have included Director of Product Management for Cisco’s global UC Video strategy and solutions and Director of Product Management for Cisco’s global Desktop Unified Communications portfolio. Panelist - Greg Weber, Director, Office of the CTO, Avaya Inc Panelist - Todd Landry, Sr. Vice President, NEC Corporation
Currently, Mr. Landry is Senior Vice President for NEC where he oversees the company’s product strategies, go-to-market activities and strategic alliances surrounding its Unified Communications and Collaboration portfolio. Prior to NEC, Mr. Landry held senior positions in companies that incuded Sphere Communications, 3Com’s CommWorks Corporation, and U.S. Robotics.where he led product management, marketing and business development. His career is founded on engineering in the tele and data communications sectors with experience in hardware systems and software applications.
Panelist - Chris Stegh, Director of Technical Services Engineering, Enabling Technologies Panelist - Nancy Maluso, Vice President and General Manager, Communication Applications, Sonus Nancy joined Sonus in 2011 as Vice President and General Manager of the Communications Applications Solutions Division. Her mission is to help businesses improve the way
they communicate using Cloud-based session management solutions. Her energetic style and her more than 20 years of service, sales and marketing experience in the computer systems, networking and telecommunications markets are helping her accomplish this goal, which will be critical to Sonus’ long term growth strategy. understands how to improve their businesses through the use of effective communications. She says she never tires of walking, including walking the talk to help her customers achieve success. A favorite quote is “If you plant ice you’re going to harvest wind. |
IPT Market Update
Tuesday, March 19
The market for IP Telephony systems and services continues to face challenges from the rough economy, but there are also signs that natural depreciation cycles and pent-up demand could sustain market …
More ▶ Speaker/Moderator - Jerry Caron, Vice President of Analysis, Current Analysis / IT Connection
Jerry brings more than 20 years of experience to Current Analysis as a market watcher and influential voice in the telecom and information technology industries. As Vice President, Analysis, he is responsible for overall management and content direction for the company’s CurrentCompete services. Speaker - Peter Hale, Principal Analyst, MZA Ltd. |
Living with Lync
Tuesday, March 19
Microsoft’s Lync has been gaining in mind-share for IM/presence and related UC and collaboration functions, and it’s also now available with PBX telephony functionality. So, what’s t…
More ▶ Panelist - Pierre St-Aubin, Associate Partner, Deloitte & Touche LLP Panelist - Dave Damer, President & CEO, Thinktel Communications Panelist - Mike Palmer, Manager, Information Technology Department, City of Langford Moderator - Kevin Kieller, Partner, EnableUC
Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve Unified Communications and collaboration usage and adoption. He also currently holds the role as the Lead Unified Communications Strategist at Bell Canada. |
Designing and Implementing CEBP for Your Organization
Tuesday, March 19
Every enterprise operates with software-based business processes. These can be based on employee roles – sales, service, development, marketing, executives – and/or vertical markets &ndash…
More ▶ Speaker - Marty Parker, Principal Consultant, UniComm Consulting Marty focuses on helping enterprises improve their business results through Unified Communications (UC). Marty sees UC as ‘communications integrated to optimize business processes’. This includes collaboration tools and social media as well as implementation options via premise, cloud and hybrid deployments. Panelist - Albert Kooiman, Senior Technical Product Marketing Manager in the Enterprise Product Marketing Group of the Skype Division, Microsoft Panelist - Vishakha Radia, Managing Director, Customer Business Transformation (CBT) Consulting Group, Cisco Vishakha Radia is the Managing Director of Customer Business Transformation (CBT) consulting team in Cisco’s Collaboration Technology Group (CTG). Radia and her global team work with Business and IT Executives across multiple industries including Manufacturing, Retail, Service Provider, Healthcare, Government and Education and Financial Services. They move enterprise business and IT leaders through a customer transformation journey. CBT helps enterprise customers first visualize through powerful ‘use cases’ and then define transformational strategies and process change that deliver productivity improvements and cost reduction. CBT then implements pilots and quantifies the business value of collaboration technologies including mobile, social, video, and unified communications. Panelist - Jan Hickisch, Vice President Portfolio Management UCC & Managing Director Fastviewer GmbH, Siemens Enterprise Communications GmbH and Co. KG Jan has designed a variety of communication solutions in different roles, such as development, technical sales, product management and now as VP Strategic Portfolio Management for UCC, communication platforms and endpoints at Siemens Enterprise Communications. Panelist - Pat Henkle, Director, Product Management, NEC Corporation As Director of Product Line Management, Pat is responsible for the UNIVERGE 3C product line, the latest generation of Unified Communications software from NEC. Prior to NEC, Pat led the product management team at Sphere Communications, which was acquired by NEC. Sphere Communications was the developer of Sphericall a fully software based IP PBX and Unified communications product. Sphere Communications was awarded a patent by the US Patent and Trademark Office for the packet based PBX. Prior to Sphere Communications, Pat was responsible for managing a global portfolio of carrier class multi-media access gateways for Internet Access and VoIP at 3Com Corporation and US Robotics Corporation (acquired by 3Com). Before joining US Robotics, Pat held a variety of positions ranging from software development, technical sales engineering and product management at Ameritech Corporation where his expertise involved the blending of broadband networking technologies and networked software applications for automated workflow and decision support systems. Pat graduated from the University of Illinois – Chicago with a Bachelors of Science in Quantitative Methods and Information Decision Sciences. He lives in Chicago, Illinois with his wife Kim and their three children. |
The Future of Desktop Communication & Collaboration Devices
Tuesday, March 19
Desktop phones aren’t sexy, but they still sell—almost all the vendors report that their sales of IP phones continue to grow each year. At the same time, vendors are also giving away soft-…
More ▶ Speaker/Moderator - Stephen Leaden, President, Leaden Associates, Inc. Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications consulting firm providing specialized support in leading technologies. Mr. Leaden has been in the Telecommunications field over 25 years, with 20 of those with his own firm. Mr. Leaden focuses as an extension of IT staff to facilitate the design, procurement, and project implementation, and ongoing support for converged voice and data solutions. During their engagement, Mr. Leaden proactively adds value via ROI strategies integrated into the projects he serves serve on. Mr. Leaden has lectured on significant industry topics, including VoIP and UC – Basics to Best Practices; Hardphones, Softphones, and NextGen Systems; How Many Phones Do I Really Need?; Leveraging Cost Saving Strategies Migrating to VOIP; Optimizing Your Wireless Spend, State and Local Government Networks: A Question of Priorities for national AT&T user group; Bringing Up Your Lines with VoIP (or Getting Your Company Ready for VoIP); IT Trends in Higher Education; the Real ROI of VoIP; CTI Standards; Internet/Intranet Applications In Healthcare; An Idiot’s Guide To ATM among others. Mr. Leaden has also been quoted in Information Week and Computer World, and interviewed by CFO magazine.
Panelist - Melanie Turek, Vice President, Research, Frost and Sullivan Melanie Turek is Vice President of Research at Frost & Sullivan. She is a renowned expert in unified communications, collaboration, social networking and content-management technologies in the enterprise. For 15 years, Ms. Turek has worked closely with hundreds of vendors and senior IT executives across a range of industries to track and capture the changes and growth in the fast-moving unified communications market. She also has in-depth experience with business-process engineering, project management, compliance, and productivity & performance enhancement, as well as a wide range of software technologies including messaging, ERP, CRM and contact center applications. Ms. Turek writes often on the business value and cultural challenges surrounding real-time communications, collaboration and Voice over IP, and she speaks frequently at leading customer and industry events, including VoiceCon, Interop and CMP Media's Enterprise 2.0 Conference, for which she serves as an advisory board member and track chair. Prior to working at Frost & Sullivan, Ms. Turek was a Senior Vice-President and Partner at Nemertes Research. She also spent 10 years in various senior editorial roles at Information Week magazine. Ms. Turek graduated cum laude with a BA in Anthropology from Harvard College. She currently works from her home office in Steamboat Springs, Colorado. Panelist - Gary Mading, Product Line Manager, Aastra Gary Mading is Senior Product Manager at Aastra USA, a leading provider of open-standards voice communications solutions for enterprises of all sizes. Gary manages the product strategy for Aastra USA’s IP-PBXs for enterprise customers. Gary has over 20 years of experience developing and marketing communication products, including carrier systems, transmission equipment, broadband access products and enterprise communication systems. Gary holds a B.S. Electrical Engineering degree from the University of Texas and an M.S. in Business Management from the University of Texas at Dallas. Panelist - Jack Jachner, VP Business Development OpenTouch, Alcatel-Lucent Dr. Jack Jachner brings more than 20 years of telecommunications research and development experience to his current position at Alcatel-Lucent in business development for OpenTouch in North America. In his current role, Dr. Jachner is responsible for directions and partnerships to enable collaborative conversations via an award winning platform like OpenTouch. Jack has served in a variety of positions in Alcatel then Alcatel-Lucent, including operational management in the Enterprise Communication Server business unit, in the Research and Innovation and in the CTO. Previously, Dr. Jachner has held positions at Tellabs, the Atlantic Aerospace Electronics Corporation (AAEC), and Bell Northern Research. Jack holds a Bachelor of Science degree in electrical engineering from McGill University, and a Master of Science degree in data networking and Doctor of Science degree in digital signal processing from Massachusetts Institute of Technology (MIT). Jack is a frequent speaker at industry conferences and holds a number of patents in the area of communication applications. |
UC Market Update
Wednesday, March 20
How big is the Unified Communications market, and which vendors are winning/losing? And what can we expect going forward? In this session, a leading UC analyst will present research that looks at the …
More ▶ Speaker - Blair Pleasant, President & Principal Analyst, COMMfusion LLC & UCStrategies.com As President and Principal Analyst, COMMfusion LLC and Co-Founder, UCStrategies.com, Blair provides consulting and analysis on Unified Communications and voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically. |
Summit: The Real-time Web—What it Means for Your Enterprise
Wednesday, March 20
The Web has been carrying real-time traffic—two-way voice and video—for years, but, until now, this has mostly been a sidelight. However, recent developments make it likely that the World …
More ▶ Panelist - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. Panelist - Cullen Jennings, Distinguished Engineer, Cisco Dr. Cullen Jennings is a Fellow in the Collaboration Technology Group at Cisco. He is responsible for setting the technical direction for the next generation of Cisco's communication and collaboration products, including VoIP, SIP, security and peer-to-peer technologies. Cullen also participates in Cisco's development efforts for the Internet of Things. Cullen's current focus is on moving voice and video communications into the cloud, so that they become an integrated part of Web applications and can be used in everything from business process software to collaboration applications and games. This involves smoothly integrating a number of technologies ranging from HTML5 to highly scalable cloud services and federated authentication. Previously, Cullen played a key role in developing Cisco's technical strategy in voice/video security, media quality, NAT traversal, and peer-to-peer services. Cullen currently serves as Co-Chair of the IETF RTCWeb working group and is co-editor for the WebRTC specification at W3C. He also chairs the IETF codec working group. Cullen has authored over 14 industry standards and over 45 patents, and is an author of Practical VoIP, published by O'Reilly. He is a frequent speaker on the topics of VoIP, security, and the web. Cullen came to Cisco from Vovida Networks, which developed the premier open source toolkit for VoIP. Prior to Vovida, he worked in the design and implementation of air traffic control systems. He holds a PhD from the University of British Columbia in computer vision. A long time sailor and snowboarder, lately he has been learning to kitesurf.
Panelist - Jan Linden, Senior Product Manager, Google Jan Linden is a Senior Product Manager in the Google Chrome team. His focus is on bringing exceptional HTML5 audio and video experiences to the web platform. Before its acquisition by Google, Jan was the Vice President of Engineering of Global IP Solutions. He has been conducting research and development in signal processing and communications for more than twenty years. Prior to joining Global IP Solutions he was with the University of California, Santa Barbara and SignalCom, Inc. Panelist - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. Panelist - Hank Levine, Levine, Blaszak, Block & Boothby, LLP Henry D. ("Hank") Levine is a partner in the firm of Levine, Blaszak, Block & Boothby, LLP, where he specializes in the representation of large users on telecommunications-related matters, including the negotiation of network services agreements; settling (or, where necessary, litigating) contract disputes between large users and carriers; and advising on the adoption and implementation of new technologies. The organizations for which he has worked include the City of New York and the Federal Government, DuPont, Kaiser Permanente, IBM, Honeywell, and Goldman Sachs.
Committee on Technologically Enhanced buildings of the National Research Council and the Executive Board of the New York Telecommunications Reliability Advisory Council; was retained by the United States General Services Administration to provide strategic advice and assistance in connection with the FTS2000, FTS 2001, and Networx programs (through which the government purchases much of its telecommunications services); served as counsel to the Ad Hoc
Committee of Enterprise Customers in the WorldCom bankruptcy proceeding; and was a key witness in the government’s successful efforts to block the merger of MCI and Sprint.
Moderator - Eric Krapf, Program Co-Chairman / Editor, Enterprise Connect / No Jitter Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. |
UC Pricing & Licensing
Wednesday, March 20
As IP communications moved into the enterprise, many people predicted that the cost of systems would be cut dramatically, as they moved from hardware to software. This transition to software is occurr…
More ▶ Speaker - J.R. Simmons, President, COMgroup, Inc. J.R. Simmons has 37 years of experience in the telecommunications systems industry, including 28 years as a consultant providing planning, design, analysis, implementation management, troubleshooting, and client education. His current projects include strategic planning, converged networking designs, Unified Communications systems, multi-media call centers, hosted communications solutions, and expert testimony. He has taught college level telecommunications classes, conducted independent seminars, and is a frequent public speaker. Mr. Simmons is President and owner of COMgroup, a consulting firm with a staff of 12 experienced professionals, and an executive board member of the Society of Telecommunications Consultants. |
The Role of APIs in Integrating Communications with the Business
Wednesday, March 20
Communications-Enabled Business Processes (CEBP) used to be promoted as part of a more closed ecosystem, but over the past couple of years, the model for integrating communications with the business h…
More ▶ Panelist - Tobias Goebel, Director of Mobile Strategy, Office of the CTO, Voxeo Tobias has over 10 years of experience in the IVR and contact center industry. He has held various positions at industry-leading companies encompassing development, product management, partner consulting, and sales engineering. In Voxeo's office of the CTO today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile, SMS, voice, IM, social, and will address the customer holistically, taking the SoLoMo (Social, Local, Mobile) trend into account. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK. Panelist - Evan Cummack, Solutions Architect, Twilio Panelist - Richard Tywoniak, Senior Marketing Manager, Communications and Collaboration Group, Cisco Richard Tywoniak Senior Marketing Manager, Cisco Systems Inc., Communications and Collaboration Group Richard Tywoniak, a Senior Manager at Cisco, leads a team within the Collaboration Technology Group that is responsible for the Collaboration Developer Program. Richard came to Cisco through its acquisition of Vovida Networks, where he was Vice President of Business Development. Prior to that, he held senior sales and marketing positions at Xerox Corporation. Richard received his MBA from the University of California Berkeley, Haas School of Business in 1999. Panelist - Laura Merling, VP Ecosystems and Platform Solutions, AT&T Panelist - Scott Monson, AVP Business Development, Growth Strategies at AT&T Moderator - Dave Michels, Distinguished Analyst, TalkingPointz
Dave is an independent industry analyst and consultant focusing on IP PBX UC strategies and solutions; particularly around emerging trends such as cloud telephony, endpoints, mobility, and channel strategies. Dave has a background in enterprise IT and networks, and a passion for IP Telephony. He is an active blogger on telecom and related topics at www.pindropsoup.com. |
Summit: UC Management -- Does it Really Exist?
Thursday, March 21
The “U” in UC stands for “unified,” and one of its most appealing attributes is that it can break down the silos between voice, data and video, and between wireless and wirelin…
More ▶ Panelist - Christopher May, VP and Co-founder, VOSS Solutions Christopher May is a VP and co-founder at VOSS. Responsible for customer acquisition and development and key relationships in North America and Asia, he also oversees the VOSS corporate marketing function. Christopher has 20 years’ experience with large technology projects, including DOCSIS broadband for Cable & Wireless Optus, Satellite broadband for UPC, and Digital PayTV for TCI. He was a partner in Broadcentric, a specialist Digital Broadband company, and has held senior commercial and technical/operational roles with Siemens, TCI and Schlumberger SA, including VP Asia Pac at JacobsRimell. Christopher has an MBA from Macquarie University, Australia and a BEng from Sydney University. Panelist - Phil Moen, Chief Executive Officer and President, Unimax Systems Corporation Phil Moen is Chief Executive Officer and President of Unimax Systems Corporation, a provider of UC management software specializing in help desk and employee self service tools. Phil has twenty five years of experience and executive leadership in the software technology industry. Phil’s wide expertise has provided direction to many parts of technology organizations from sales and delivery to the product management and development of complex production and inventory control systems. Phil’s prior work includes many technological breakthroughs in thin client computing, user interface architecture and ergonomic usability. For the past 7 years Phil has worked with his Unimax team to develop incredibly simple, self-trained UC tools which allow the entire employee chain to manage complex telephony environments across many telecom equipment providers such as Avaya, Cisco, Nortel and others, whether that employee is a telecom professional, a help desk operator, or an end user. Phil holds a B.S. degree in general business, sales and marketing from St. Cloud State University and is CPIM certified. Mr. Moen is an active athlete who competes in inline speed skating, running, as well as participating in hockey and competitive water skiing. Phil has been married for over a quarter of a century, his two boys keep him young and he spends what little time is left each day reading and watching movies with his family. Panelist - Ray Krug, Technology Director, Enterprise Business Operations, NetScout Systems, Inc. Ray Krug brings more than 20 years of experience in the IT industry, focusing on pre-sales and product positioning of OSS solutions to service providers, enterprises and public sector customers. In his current role at NetScout, he is responsible for aligning the nGenius Service Assurance Solution to NetScout enterprise customer business needs and requirements in both Unified Communications and data contexts. Prior to NetScout, Mr. Krug worked for Intelliden as Director, Pre-Sales, EMEA, Orchestream as Director, Pre-Sales, EMEA, and in a variety of engineering and support positions for Concord Communications, Olicom, and CrossComm. Panelist - Travis Polland, Principal Solutions Strategist, Integrated Research, creators of Prognosis Moderator - Zeus Kerravala, Founder and Principal Analyst, ZK Research Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated. Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada. Moderator - Eric Krapf, Program Co-Chairman / Editor, Enterprise Connect / No Jitter Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. |
| Video |
How to Keep Video from Blowing up Your Network
Monday, March 18
Everyone expects video traffic to continue to grow within the enterprise, but for those running the communications network, this trend is potentially dangerous: Especially in the case of ad hoc video …
More ▶ Speaker - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, is co-inventor on two patents, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor. http://www.netcraftsmen.net/voicecon-orlando-2010.html |
Emerging Video Technologies
Tuesday, March 19
In this session, you’ll get insight into the new technologies, services and solutions that could alter how enterprises use video and collaboration applications in the future. The issues to be co…
More ▶ Panelist - Jack Blaeser, Co Founder, TenHands Jack Blaeser is co-founder of TenHands, a leader and the first to commercialize WebRTC with its virtualize cloud computing video solution. Prior to TenHands, Jack was President of BT Conferencing Inc. where he led the startup to $300m and recognition as the fastest growing conferencing service provider worldwide. Jack also played key roles with other high growth businesses as EVP of Parable Telecommunications in London and Director of Sales of Equant. Jack began his career in sales at AT&T and holds several degrees in Master of Business Administration from Boston College, Bachelors of Computer Science from Brown University and a Bachelor of Arts in Organizational Behavior & Management from Brown University. Panelist - Nick Chong, Head of Products, Zoom Nick Chong is the Head of Product Marketing at Zoom. Nick is responsible for product strategy, thought leadership and market evangelism globally. Nick brings extensive
technology background, market development, sales execution and a pursuit of customer excellence. and go-to-market strategy. Nick also held senior leadership roles as Director of Product Management at Perfigo (acquired by Cisco) and Director of Technical Support at Intruvert (acquired by McAfee). Both network security solutions (NAC and IPS) attained the #1 market leadership positions and evolved to become critical stakes of the $3Bn
network security market. Panelist - Shubh Agarwal, VP Marketing & PLM, OpenClove Moderator - Andrew Davis, Senior Partner & Analyst, Wainhouse Research LLC Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University. |
Video Managed Services: Customers Speak Out
Tuesday, March 19
Managed/hosted and Cloud service delivery is all the rage these days, but what’s the real story? In this sessions you’ll hear from enterprise IT executives who have made the decision &ndas…
More ▶ Speaker/Moderator - Ira Weinstein, Senior Analyst /Partner, Wainhouse Research Ira M. Weinstein is a senior analyst and partner at Wainhouse Research, and 20-year veteran of the conferencing, collaboration and audio-visual industries. In his 10+ years as an industry analyst and consultant, Ira has contributed to dozens of articles, white papers, reports, and studies on rich media communications, videoconferencing, streaming and webcasting, audio-visual design and integration, and general business practices. Ira is the co-manager of WR's Visual Communications Practice (VCP) which provides in-depth coverage of the videoconferencing, streaming, and AV markets. In addition, Ira is the program manager for the Wainhouse Research end-user consulting practice, and has provided strategic advisory services to dozens of enterprises. Support services range from helping define the company's conferencing strategy to creating RFIs and RFPs to the selection of the appropriate products, services, and vendors. A key part of Ira's consulting and advisory support is his ability to understand complex client challenges thanks to his experience as a VP at a large conferencing channel partner and as the Global Department Head responsible for global conferencing and collaboration at a Fortune 50 investment bank. Ira also manages the Wainhouse Research test lab in Atlanta, GA. Ira has become the leading independent authority on videoconferencing product performance. In the past three years, Ira has conducted numerous in-depth studies of videoconferencing endpoint products, multipoint control units, and management/control systems from all leading vendors. Ira is a frequent speaker at industry events (e.g. Infocomm, PUG, Voicecon, and dozens of client-organized events around the world) and is frequently quoted by newspapers and magazines (e.g. Bloomberg, Business Week, Network World, No Jitter, Reuters, TMCNet, the Economist, the Wall Street Journal, ZDNet, etc.). Mr. Weinstein holds a Bachelors of Science in Electrical Engineering (BSEE) from Lehigh University Panelist - Steven Bleiberg, Technology Manager, Johnson & Johnson Steve Bleiberg has worked in the technology arena for 20+ years. He is presently a Technology Manager at Johnson & Johnson’s IT Shared Services. He is primarily focused on enterprise video communications. He holds a Master of Science in Information Systems from Stevens Institute of Technology. Panelist - Mark Gill, Multimedia Services Corporate IT, MasterCard Panelist - Ron Ongley, Global Head of Technology, Russell Reynolds Associates Ron Ongley is the Global Head of Technology Infrastructure for Russell Reynolds Associates and has been with the firm for over 11 years. He is responsible for all aspects of the firm’s network, unified communications, social collaboration platform, distributed infrastructure and security environments as well as the Client Services team. In 2010, Ron began a global video and collaboration transformation initiative by introducing cutting edge video technologies to the organization. These technologies transformed how the business operates by using high quality video solutions to conduct daily business. By leveraging these managed video services, the firm achieved swift service delivery models, cost savings, improved quality of service, and versatility in how users work. In 2012, the HD video capability was expanded to mobile devices and his team is currently working on fully integrating video into the firm’s unified communications and collaboration platforms. In addition to collaboration/video initiatives in 2013, Ron is also leading his firm through a Windows 7 migration and an ISO 27001 certification process. Prior to joining Russell Reynolds Associates, Ron was the Director of Enterprise Systems at Rare Medium, Inc., where he led all aspects of the global infrastructure, liaising with internal teams to deliver e-commerce solutions to clients while integrating new acquisitions into the corporate infrastructure. Before that, Ron was the Manager of Technology at a small educational software firm and held roles in systems and network engineering with Quaker State Corporation. Panelist - Cid Isbell, Video, UC and Contact Center Solutions Specialist, Wellpoint Cid Isbell has been working in the IT arena for 18 years. He is currently working for WellPoint, Inc in the Chief Technology Office's Innovation Center for Excellence. Mr. Isbell is leading the development of cutting edge enterprise solutions for Contact Center, Unified Communications, Video Communications, Video Broadcast and Content Delivery. He is currently focused on the design of Routed Video in the Video enabled Contact Center. WellPoint, a fortune 40 company, is the largest managed health care, for-profit company in the Blue Cross and Blue Shield Association. |
UC as a Platform for Videoconferencing
Tuesday, March 19
Video conferencing can be implemented as a stand-alone deployment or as part of a Unified Communications strategy. This session will analyze the major UC platforms and compare their video capabilitie…
More ▶ Panelist - Bob Romano, Vice President, Global Marketing, Radvision Bob Romano is the Vice President of Global Marketing at Radvision, an Avaya company. He is an industry veteran with more than 16 years of experience in the visual communications industry and as a daily user of online conferencing technologies; he is an expert in how to effectively meet over distance. Prior to assuming his current role at Radvision, Bob has held positions as president of VCON, Inc., a market leader in video over IP solutions and Vice President of Sales and Marketing at First Virtual Communications, an enterprise software conferencing company. Additionally, he has consulted in the conferencing industry to many of the market leading companies and was president and chief operating officer of an early stage web conferencing startup. Prior to his involvement in the conferencing industry, Bob spent 11 years with IBM in a variety of sales and finance positions both nationally and internationally. He holds a Bachelor of Arts in Business Administration and Accounting from the University of Washington in Seattle. Panelist - Martin Steinmann, CEO, eZuce Panelist - Hans Hwang, VP Advanced Services, Cisco Moderator - Bill Haskins, Analyst, Wainhouse Research |
Video Interoperability: Why is this Still an Issue?
Wednesday, March 20
Five years ago video conferencing standards were clear, and the top 5 vendors worked hard at maintaining interoperability. Today, the landscape has dramatically changed -- enterprises want UC- video…
More ▶ Panelist - Scott Wharton, CEO, Vidtel Inc. Scott Wharton, founder and CEO of Vidtel, Inc. has been recognized as a leader in the VoIP and video industry for nearly two decades.
From 1999 to early 2008, he was the VP of Marketing at BroadSoft, Inc. (NASDAQ: BSFT), the leading developer and marketer of VoIP application servers, which also handle video IP calling. Scott made significant and enduring contributions leading to: the dominance of the BroadSoft brand in the voice application space, the company’s acquisition of 9 of the world’s 10 largest telecom service providers as customers, and the expansion of the company’s presence in over 60 countries. Scott also defined a new product category for the telecom industry, a next-generation
In 2003, Scott was honored with the Frost & Sullivan IP Telephony Executive of the Year Award. It is presented each year to the individual who has excelled in developing and executing a business strategy allowing his or her company to gain market leadership. Scott has also been recognized as a “Top 100 Voice” in the IP Communications Industry by Internet Telephony magazine.
Prior to BroadSoft, Scott was Vice President of Marketing at VocalTec Communications Panelist - Ofer Shapiro, CEO, Vidyo Ofer Shapiro, Vidyo’s co-founder and CEO, has been an innovative force at the heart of two major architectural transformations in the videoconferencing industry seen over the past two decades. Ofer was integrally involved in the development of the H.323 specification and the first IP based multi-point control unit architecture, which provided a platform for multi-point conferences that were unconstrained by bandwidth limitations of an externally programmable Gatekeeper, enabling the transition from ISDN to IP transport. The products introduced by Ofer during his tenure at RADVISION were adopted by Cisco, Tandberg and Polycom, and reached almost 100% market share. A decade later, he innovated the use of Scalable Video Coding for video conferencing and led the development of a new media relay based architecture designed for affordable scale and extended reach over unmanaged IP networks and general purpose computing devices. The Vidyo architecture has been hailed and accepted as the market shifting innovation necessary to address the burgeoning $19B personal telepresence market. Ofer is a named inventor on 20 issued and 19 pending patent families and has 14 years of experience in bringing innovations in this field to successful, wide-scale adoption. Panelist - John Antanaitis, VP, Product Marketing, Video Solutions Group, Polycom Inc. John Antanaitis is the Vice President of Product Marketing at Polycom. With nearly 20 years in high-tech communications, he leads a global marketing team responsible for worldwide product positioning, messaging, new product launches and events for Polycom products, solutions and services. John joined Polycom in 2002 after spending five years in Marketing and General Management functions for Stanley Tool Works and Fortune Brands. Prior to that, John spent ten years with Motorola, working in various functional disciplines including Engineering, Operations and Marketing in the mobile phone industry. John has an MBA with majors in Marketing and Operations Management from the Kellogg Graduate School of Management in Evanston, Illinois and a Bachelors of Science degree in Mechanical Engineering from the University of Illinois. Panelist - Mike Geller, OVCC, Cisco As Lead Architect for Cisco, Mike Geller is responsible for developing, defining and executing: Security strategy, architecture and plan for Service Providers including the application of secure SDN and service delivery, Cloud, Mobility and Infrastructure; and the architecture and operational model for the delivery of immersive video services across an inter provider boundary. Mr. Geller also leads Cisco’s standards work in immersive video (TP) for the ATIS Cloud Services Forum, OVCC, and IETF; develops and maintains architecture which empowers SP’s to monetize their networks by offering managed and cloud services; is a recognized expert in the application of IP-SLA and other performance management technology in Service Provider and Enterprise Networks; and has published the ATIS CSF Standards & Book about the “Inter-Cloud.” Mr. Geller has BS from Emory University, MS-MIS from University of Miami, and has Multiple Industry Certifications: CCIE # 5392, Microsoft Certified Engineer.
Moderator - Andrew Davis, Senior Partner & Analyst, Wainhouse Research LLC Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University. |
Video Managed Services: What’s Next?
Wednesday, March 20
There is a lot happening with managed/hosted offerings, and this session examines both the emerging underlying technologies and market factors shaping these services. The session will examine how both…
More ▶ Panelist - Mike Brandofino, EVP, AVI-SPL
Mr. Michael Brandofino joined AVI-SPL in May 2009, driving the company’s initiatives for industry leadership in video and Unified Communications (UC) services. professional services, global HelpDesk support services and video network operations center (VNOC) managed services. Under his leadership, AVI-SPL developed its video-focused
support program, Unify ME™ services portfolio, Digital Media solutions and the multifunction telepresence solution, Caméléon Telepresence® 1992. The organization was subsequently acquired by the Johns Brook Company in 1997. He was president of Johns Brook at the time it was acquired by Wire One, GlowPoint Inc.’s
predecessor company, in 2000. He went on to serve as CTO of Glowpoint, and subsequently was named CEO of the company in 2006. Panelist - Steve Vobbe, SVP, Business Development, Glowpoint, Inc. Stephen Vobbe is the SVP of Business Development at Glowpoint, a leader in cloud and managed video services. He is responsible for Glowpoint’s go-to-market strategy and for developing innovative cloud and managed video solutions with technology partners. As a business development executive with over 20 years of experience developing innovative technology solutions, Stephen has spent the last 8 years developing visual collaboration solutions for enterprises and service providers. Prior to joining Glowpoint, Stephen held a number of senior leadership roles at Tandberg and Cisco where he developed key technology solutions with companies such as Microsoft, HP, Barco, Broadsoft, IBM and Avaya. Stephen was also responsible for Tandberg’s entry into the service provider solutions market where he helped service providers around the globe develop managed services offerings for video conferencing. Panelist - Jeff Tench, CMO, Teliris Panelist - Mike Swade, Executive Vice President, Sales, Yorktel Panelist - David Danto, Principal Consultant, Dimension Data David Danto has nearly 35 years of experience providing problem solving leadership and innovation in media and unified communications technologies for various firms in the corporate, broadcasting and academic worlds. This includes: Moderator - Andrew Davis, Senior Partner & Analyst, Wainhouse Research LLC Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University. |
Videoconferencing as a Software Business: Impacts on Buyers and Sellers
Wednesday, March 20
Videoconferencing has always been hardware-intensive, but Cloud and virtualiztion could change that. This session examines this software video scenario – how real is it, and what are the implica…
More ▶ Panelist - Eric Kintz, Senior Vice President and General Manager of Logitech for Business, Logitech Eric Kintz is Senior Vice President and General Manager of Logitech for Business, the group within Logitech focused on business productivity and collaboration solutions. In this role, he is responsible for business product research and development, as well as worldwide business marketing and sales. Mr. Kintz reports to Logitech’s president. Panelist - John Antanaitis, VP, Product Marketing, Video Solutions Group, Polycom Inc. John Antanaitis is the Vice President of Product Marketing at Polycom. With nearly 20 years in high-tech communications, he leads a global marketing team responsible for worldwide product positioning, messaging, new product launches and events for Polycom products, solutions and services. John joined Polycom in 2002 after spending five years in Marketing and General Management functions for Stanley Tool Works and Fortune Brands. Prior to that, John spent ten years with Motorola, working in various functional disciplines including Engineering, Operations and Marketing in the mobile phone industry. John has an MBA with majors in Marketing and Operations Management from the Kellogg Graduate School of Management in Evanston, Illinois and a Bachelors of Science degree in Mechanical Engineering from the University of Illinois. Panelist - Krish Ramakrishnan, CEO, Blue Jeans Network Krish brings more than 20 years of successful leadership and innovation to Blue Jeans Network. A serial entrepreneur, Krish has been founder and CEO of several successful startup ventures. Prior to Blue Jeans, he was an Entrepeneur-In-Residence (EIR) at Accel Partners, where he was exploring HD video technologies including the current idea behind Blue Jeans. Before that, Krish was the General Manager for the Server Virtualization business unit at Cisco Systems, responsible for architecting Cisco's datacenter and desktop virtualization solutions. Prior to his work at Cisco, Krish was the CEO of Topspin
Communications. Under his stewardship, the company re-invented itself as a datacenter virtualization player and executed strategic partnerships with IBM, Dell, HP, and Sun. Panelist - Andy Howard, Founder & Managing Director, Howard & Associates
Andy Howard is Managing Director of Howard & Associates, a leading consulting firm focused on helping clients “improve communications with video.” Mr. Howard has helped hundreds of customers architect and implement enterprise-wide video deployments. Mr. Howard is a highly regarded IP video expert, industry veteran, and a frequent speaker at leading industry events.
Panelist - Marty Hollander, Senior Vice President of Market Development, Vidyo Moderator - Andrew Davis, Senior Partner & Analyst, Wainhouse Research LLC Andrew W. Davis, Sr. Partner and Founder at Wainhouse Research and company Founder, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and a Masters of Business Administration from Harvard University. |
Mobile Video: What's the Big Deal?
Wednesday, March 20
Mobile, mobile….the world's gone mobile. OK, but what does that really mean relative to video for the enterprise? This session breaks down how the two revolutions -- mobile and video -- wil…
More ▶ Panelist - Bob Romano, Vice President, Global Marketing, Radvision Bob Romano is the Vice President of Global Marketing at Radvision, an Avaya company. He is an industry veteran with more than 16 years of experience in the visual communications industry and as a daily user of online conferencing technologies; he is an expert in how to effectively meet over distance. Prior to assuming his current role at Radvision, Bob has held positions as president of VCON, Inc., a market leader in video over IP solutions and Vice President of Sales and Marketing at First Virtual Communications, an enterprise software conferencing company. Additionally, he has consulted in the conferencing industry to many of the market leading companies and was president and chief operating officer of an early stage web conferencing startup. Prior to his involvement in the conferencing industry, Bob spent 11 years with IBM in a variety of sales and finance positions both nationally and internationally. He holds a Bachelor of Arts in Business Administration and Accounting from the University of Washington in Seattle. Panelist - Stu Aaron, Chief Commercial Officer, Blue Jeans Network Stu provides Blue Jeans Network with more than 20 years proven experience in technology marketing, product management, and business development, having played principal roles in multiple highly successful startup ventures across multiple industries. Stu was most recently the Vice President of Marketing and Product Management at Bloom Energy a recognized leader in clean tech. In his five years at Bloom, Stu was responsible for all facets of marketing, product management, business development, and government affairs as the company experienced rapid growth and built a strong brand. Stu was the architect behind Bloom's blockbuster launch on "60 Minutes" in February 2010. Prior to Bloom, Stu held the roles of Vice President of Marketing, Product Management, and Business Development at Topspin Communications, which was acquired by Cisco Systems in May 2005. Before Topspin, Stu spent three years at CacheFlow Inc., where he held the positions of Vice President of Marketing and Product Management and led the company through a highly successful IPO. Prior to CacheFlow, Stu was the Assistant Vice President of Marketing in the IP and Internetworking Product Group at Newbridge Networks Inc., and an Industry Analyst with the Network Strategies Practice of Ernst & Young. Stu has also held a variety of research and development positions at 3M Corporation and National Semiconductor Corporation and holds a bachelor's degree in Electrical Engineering from Cornell University.Panelist - Joan Vandermate, VP, Product Marketing, Vidyo Joan Vandermate is Vice President of Product Marketing at Vidyo and brings experience in sales, business development, product management and marketing leadership roles to her position at Vidyo. Most recently Joan lead product management for Avaya’s contact center solutions focused on delivering Avaya’s contact center portfolio to new and expanding markets including the software as a service (SaaS) and mid market segments. Previously Joan served as global Vice President of Marketing for Polycom, where she was responsible for marketing Polycom’s portfolio of video communications solutions. At Polycom Joan’s responsibilities included product marketing, competitive and go-to-market strategies for their video solutions to enterprises and service providers. She was previously the Vice President of Product Management at Siemens Communications, where she held P&L responsibility for a $300+ million telecommunications product portfolio. Moderator - Ira Weinstein, Senior Analyst /Partner, Wainhouse Research Ira M. Weinstein is a senior analyst and partner at Wainhouse Research, and 20-year veteran of the conferencing, collaboration and audio-visual industries. In his 10+ years as an industry analyst and consultant, Ira has contributed to dozens of articles, white papers, reports, and studies on rich media communications, videoconferencing, streaming and webcasting, audio-visual design and integration, and general business practices. Ira is the co-manager of WR's Visual Communications Practice (VCP) which provides in-depth coverage of the videoconferencing, streaming, and AV markets. In addition, Ira is the program manager for the Wainhouse Research end-user consulting practice, and has provided strategic advisory services to dozens of enterprises. Support services range from helping define the company's conferencing strategy to creating RFIs and RFPs to the selection of the appropriate products, services, and vendors. A key part of Ira's consulting and advisory support is his ability to understand complex client challenges thanks to his experience as a VP at a large conferencing channel partner and as the Global Department Head responsible for global conferencing and collaboration at a Fortune 50 investment bank. Ira also manages the Wainhouse Research test lab in Atlanta, GA. Ira has become the leading independent authority on videoconferencing product performance. In the past three years, Ira has conducted numerous in-depth studies of videoconferencing endpoint products, multipoint control units, and management/control systems from all leading vendors. Ira is a frequent speaker at industry events (e.g. Infocomm, PUG, Voicecon, and dozens of client-organized events around the world) and is frequently quoted by newspapers and magazines (e.g. Bloomberg, Business Week, Network World, No Jitter, Reuters, TMCNet, the Economist, the Wall Street Journal, ZDNet, etc.). Mr. Weinstein holds a Bachelors of Science in Electrical Engineering (BSEE) from Lehigh University |
HD Video and Web Conferencing
Thursday, March 21
During 2012, a number of web conferencing solution providers rolled out HD-quality video conferencing, giving enterprise users access to a high quality video conferencing alternative that does not hav…
More ▶ Speaker/Moderator - Andy Nilssen, Partner and Senior Analyst, Wainhouse Research Andy Nilssen is a Senior Analyst at Wainhouse Research where he manages the firm’s audio / web conferencing & collaboration solutions coverage. Andy has been analyzing the rich media conferencing and collaboration market for over a decade. He previously held management positions in marketing, product management, and market research for PictureTel, Sun Microsystems, and two start-ups. Andy has over 30 years of experience in bringing high-technology offerings to market, earned his MBA and BSEE degrees from the University of New Hampshire, and holds two ease-of-use related patents. Panelist - Peter Ryce, Product Evangelist, Adobe Panelist - Sampath Gomatam, VP & GM - Real-Time Collaboration, Citrix |
| WebRTC in the Enterprise |
Tutorial: Intro to WebRTC
Monday, March 18
WebRTC is so new that few have any real-world experience with it. So we’ll begin with a tutorial that will give you a grounding in the technical aspects of WebRTC: What, exactly is it? How does…
More ▶ Speaker - Cullen Jennings, Distinguished Engineer, Cisco Dr. Cullen Jennings is a Fellow in the Collaboration Technology Group at Cisco. He is responsible for setting the technical direction for the next generation of Cisco's communication and collaboration products, including VoIP, SIP, security and peer-to-peer technologies. Cullen also participates in Cisco's development efforts for the Internet of Things. Cullen's current focus is on moving voice and video communications into the cloud, so that they become an integrated part of Web applications and can be used in everything from business process software to collaboration applications and games. This involves smoothly integrating a number of technologies ranging from HTML5 to highly scalable cloud services and federated authentication. Previously, Cullen played a key role in developing Cisco's technical strategy in voice/video security, media quality, NAT traversal, and peer-to-peer services. Cullen currently serves as Co-Chair of the IETF RTCWeb working group and is co-editor for the WebRTC specification at W3C. He also chairs the IETF codec working group. Cullen has authored over 14 industry standards and over 45 patents, and is an author of Practical VoIP, published by O'Reilly. He is a frequent speaker on the topics of VoIP, security, and the web. Cullen came to Cisco from Vovida Networks, which developed the premier open source toolkit for VoIP. Prior to Vovida, he worked in the design and implementation of air traffic control systems. He holds a PhD from the University of British Columbia in computer vision. A long time sailor and snowboarder, lately he has been learning to kitesurf.
Speaker - Jan Linden, Senior Product Manager, Google Jan Linden is a Senior Product Manager in the Google Chrome team. His focus is on bringing exceptional HTML5 audio and video experiences to the web platform. Before its acquisition by Google, Jan was the Vice President of Engineering of Global IP Solutions. He has been conducting research and development in signal processing and communications for more than twenty years. Prior to joining Global IP Solutions he was with the University of California, Santa Barbara and SignalCom, Inc. Moderator - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. |
WebRTC for the Enterprise: What Are Vendors Doing and Why?
Monday, March 18
Where does WebRTC stand in the real world of the enterprise today—and where is it headed in the next 24-36 months? How do your strategic vendors view WebRTC, and should you incorporate this emer…
More ▶ Panelist - Jim Donovan, VP, Product Management, Acme Packet Jim is responsible for the product management, technical marketing, and sales engineering direction for Acme Packet's application solutions for enterprise, contact center and service provider (cloud and telco) customers. Jim spends most of his time working with customers, partners, and development engineers on how to optimally use Acme Packet solutions in a variety of IP telephony, video, and communications-rich applications. Specific technology areas of focus include unified communications, real-time communications security, web services, and emerging access frameworks such as WebRTC. Prior to Acme Packet, Jim served in a variety of sales/systems engineering and product management roles at Covergence, Ciena, Wavesmith Networks, Lucent, Ascend Communications, Cascade Communications and GTE. Jim holds a BSEE from Northeastern University and a MBA from Babson College. Panelist - David Jodoin, Chief Innovation Officer, Thrupoint, Inc. David Jodoin joined Thrupoint in May of 2010 and is responsible for Thrupoint’s CaféX Innovation Lab. The mandate of CaféX is to accelerate innovation within the Fortune 500 community by leveraging emerging high value collaboration technologies to create differentiated solutions across market segments. Mr. Jodoin has been working in high tech for over two decades helping companies deliver world-class software solutions for the global 2000 marketplace across multiple industries such as accounting, manufacturing, customer relationship management, field service and logistics, unified communications, telecommunications and e-commerce. David has a degree from Dean College with emphasis on computer science engineering. Panelist - Val Matula, Senior Director, Multimedia Research, Avaya Dr. Val Matula and his team conduct research and development at Avaya in multimedia technology and applications—including consumer multimedia technologies, WebRTC/HTML5, SIP-based multimedia, video, acoustics, natural language processing, social media networking, mobile applications, and contact center/self-service systems. He has 20+ years of experience in the architecture, design and development of automated systems while at Avaya Labs and its predecessor, Bell Labs. He holds 28 patents with 40+ pending. He earned his MSEngr from the University of Michigan, Ann Arbor, MI USA, and his Ph.D. from Case in Cleveland, OH USA. Panelist - Albert Kooiman, Senior Technical Product Marketing Manager in the Enterprise Product Marketing Group of the Skype Division, Microsoft Moderator - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. |
Innovating with WebRTC
Monday, March 18
See and hear first-hand what WebRTC can deliver. We’ll ask WebRTC providers and developers to show demos of what WebRTC can do and what it takes to deploy their capabilities.…
More ▶ Speaker - Jack Blaeser, Co Founder, TenHands Jack Blaeser is co-founder of TenHands, a leader and the first to commercialize WebRTC with its virtualize cloud computing video solution. Prior to TenHands, Jack was President of BT Conferencing Inc. where he led the startup to $300m and recognition as the fastest growing conferencing service provider worldwide. Jack also played key roles with other high growth businesses as EVP of Parable Telecommunications in London and Director of Sales of Equant. Jack began his career in sales at AT&T and holds several degrees in Master of Business Administration from Boston College, Bachelors of Computer Science from Brown University and a Bachelor of Arts in Organizational Behavior & Management from Brown University. Speaker - Evan Cummack, Solutions Architect, Twilio Speaker - Kavan Seggie, CEO and Founder, AddLive Kavan is the Founder CEO of AddLive. AddLive allows developers to easily add live video and voice to their applications. The platform provides cloud infrastructure for WebRTC applications as well as support for non-WebRTC browsers and native iOS and Android applications. AddLive is built almost entirely on the emerging WebRTC standard, allowing our customers to deploy fully featured WebRTC solutions today. He holds a B.Sc. Actuarial Science from the University of Cape Town and is an Associate of the Faculty of Actuaries. Speaker - Cary Bran, Senior Director of Innovation and New Ventures, Plantronics, Inc. Cary Bran serves as the Senior Director of Innovation and New Ventures at Plantronics. In this role he leads the research and development of next generation software and device concepts and products, including efforts to deliver integrations between wearable devices and the next generation of web browsers.
At the inaugural WebRTC Expo in 2012, Plantronics was honored with the “Visionary” award for a concept demonstration developed by Mr. Bran that showcased a native integration between a Plantronics headset and a WebRTC-capable web browser. Cary’s background includes over fifteen years of experience developing enterprise collaboration and communications software solutions. Prior to joining Plantronics, Cary was at Cisco Systems for over a decade where he held positions in software architecture, business development and technical strategy.
As part of his tenure at Cisco, he led the internal WebRTC evangelism efforts and contributed to the IETF and W3C WebRTC standards development. Speaker - Mike Lauricella, Business Development, Plivo Michael Lauricella is one of the telecom industry's foremost authorities on go-to-market strategies for cloud communication solutions. Michael brings to Plivo product, business development and vast partnering opportunities given his long-standing platform, vendor and analyst relations experience. Prior to joining Plivo, Michael was responsible for the creation of BroadSoft's Web 2.0 initiative, Xtended, and led the company's first BroadCloud initiative, PacketSmart. Working directly with BroadSoft customers, he was able to accelerate market launch, marketing, and sales for Hosted PBX and Mobile PBX applications. Lauricella's other roles included Vice President of Telecommunications Research at AMI Partners, a leading research and consultancy firm focused on the global small and medium business (SMB) market - VoIP's fastest growing segment. Before that, he spearheaded the Yankee Group's research on the SMB market. In addition to his work as a consultant, Lauricella did a stint at 2nd Century Communications, a competitive local exchange carrier, where he focused on both competitive intelligence and business development. Michael holds an MBA in International Economics and Finance from Brandeis University. Moderator - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. |
Leveraging WebRTC for Video Conferencing
Monday, March 18
Will WebRTC finally enable the age of pervasive video conferencing on desktop and mobile without requiring all participants to have the same client? Will it usher in true interoperability? How will…
More ▶ Panelist - Scott Wharton, CEO, Vidtel Inc. Scott Wharton, founder and CEO of Vidtel, Inc. has been recognized as a leader in the VoIP and video industry for nearly two decades.
From 1999 to early 2008, he was the VP of Marketing at BroadSoft, Inc. (NASDAQ: BSFT), the leading developer and marketer of VoIP application servers, which also handle video IP calling. Scott made significant and enduring contributions leading to: the dominance of the BroadSoft brand in the voice application space, the company’s acquisition of 9 of the world’s 10 largest telecom service providers as customers, and the expansion of the company’s presence in over 60 countries. Scott also defined a new product category for the telecom industry, a next-generation
In 2003, Scott was honored with the Frost & Sullivan IP Telephony Executive of the Year Award. It is presented each year to the individual who has excelled in developing and executing a business strategy allowing his or her company to gain market leadership. Scott has also been recognized as a “Top 100 Voice” in the IP Communications Industry by Internet Telephony magazine.
Prior to BroadSoft, Scott was Vice President of Marketing at VocalTec Communications Panelist - Bob Romano, Vice President, Global Marketing, Radvision Bob Romano is the Vice President of Global Marketing at Radvision, an Avaya company. He is an industry veteran with more than 16 years of experience in the visual communications industry and as a daily user of online conferencing technologies; he is an expert in how to effectively meet over distance. Prior to assuming his current role at Radvision, Bob has held positions as president of VCON, Inc., a market leader in video over IP solutions and Vice President of Sales and Marketing at First Virtual Communications, an enterprise software conferencing company. Additionally, he has consulted in the conferencing industry to many of the market leading companies and was president and chief operating officer of an early stage web conferencing startup. Prior to his involvement in the conferencing industry, Bob spent 11 years with IBM in a variety of sales and finance positions both nationally and internationally. He holds a Bachelor of Arts in Business Administration and Accounting from the University of Washington in Seattle. Panelist - Ofer Shapiro, CEO, Vidyo Ofer Shapiro, Vidyo’s co-founder and CEO, has been an innovative force at the heart of two major architectural transformations in the videoconferencing industry seen over the past two decades. Ofer was integrally involved in the development of the H.323 specification and the first IP based multi-point control unit architecture, which provided a platform for multi-point conferences that were unconstrained by bandwidth limitations of an externally programmable Gatekeeper, enabling the transition from ISDN to IP transport. The products introduced by Ofer during his tenure at RADVISION were adopted by Cisco, Tandberg and Polycom, and reached almost 100% market share. A decade later, he innovated the use of Scalable Video Coding for video conferencing and led the development of a new media relay based architecture designed for affordable scale and extended reach over unmanaged IP networks and general purpose computing devices. The Vidyo architecture has been hailed and accepted as the market shifting innovation necessary to address the burgeoning $19B personal telepresence market. Ofer is a named inventor on 20 issued and 19 pending patent families and has 14 years of experience in bringing innovations in this field to successful, wide-scale adoption. Panelist - Stuart Monks, Group VP for Technology Architecture, Polycom, Inc. Stuart Monks is responsible for leading the exploration and development of future architecture and technologies within Polycom. He was previously the vice president of engineering for Polycom’s video solutions group. Stuart has over 20 years experience working as a senior development manager and engineer in Silicon Valley in California and joined Polycom from Cisco Systems in July 2007. Stuart has previously held VP of Engineering positions at Procket Networks, Redback Networks, Merlin Systems and Ascend Communications. Stuart has a Bachelor of Science degree in computer engineering from the University of Manchester, England and an MBA from Santa Clara University CA. Panelist - Laurent Philonenko, VP/GM, Collaboration Technology Group, Cisco
Laurent Philonenko, vice president and chief technology officer of Cisco’s Collaboration Technology Group is responsible for strategy and direction of the collaboration technologies, end-to-end solution architecture across collaboration, as well as ensuring consistent and instinctive user experiences across the collaboration portfolio. In his role as CTO, he is instrumental at inspiring and fostering innovation and creativity across the engineering organization, as well as nurturing the senior technical talent and fostering thought leadership in the collaboration industry. Other areas of influence include strategic alliances and partnerships, standardization practices and acquisitions in support of the business strategy.
Prior to joining Cisco, Laurent was president and CEO of Genesys Telecommunications, a leading provider of contact center solutions. In his tenure at Genesys he also held the roles of chief technical officer and chief operations officer. Prior to Genesys, he worked at Alcatel as the senior vice president in charge of network software solutions, including intelligent networks and network management. Moderator - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. |
WebRTC and Customer Engagement
Monday, March 18
WebRTC may enable a variety of new, innovative and disruptive customer outreach and engagement capabilities. Allowing customers on a webpage to initiate a B2C-related voice (or video) call from any br…
More ▶ Panelist - Albert Kooiman, Senior Technical Product Marketing Manager in the Enterprise Product Marketing Group of the Skype Division, Microsoft Panelist - Cary Bran, Senior Director of Innovation and New Ventures, Plantronics, Inc. Cary Bran serves as the Senior Director of Innovation and New Ventures at Plantronics. In this role he leads the research and development of next generation software and device concepts and products, including efforts to deliver integrations between wearable devices and the next generation of web browsers.
At the inaugural WebRTC Expo in 2012, Plantronics was honored with the “Visionary” award for a concept demonstration developed by Mr. Bran that showcased a native integration between a Plantronics headset and a WebRTC-capable web browser. Cary’s background includes over fifteen years of experience developing enterprise collaboration and communications software solutions. Prior to joining Plantronics, Cary was at Cisco Systems for over a decade where he held positions in software architecture, business development and technical strategy.
As part of his tenure at Cisco, he led the internal WebRTC evangelism efforts and contributed to the IETF and W3C WebRTC standards development. Panelist - Max Ball, Director, Solutions Marketing, Genesys Max has been in the Digital Customer Service, Contact Center, and IVR world for over twenty years working at a variety of roles including Product Marketing and Management, Sales and Professional Services for a variety of companies including Edify, IBM and now Genesys. Max has been at Genesys for over eight years and serves as the company’s Director of Solutions Marketing responsible for their Mobile, Social, and Digital Channels solutions. Max’s background includes expertise on web based banking applications and natural language text interpretation software, he is a graduate of Stanford University. Panelist - Eric Ziegler, E2.0 Program Manager, Vanguard
Eric Ziegler, a Senior Manager in Vanguard's Information Technology division, leads the organization's Enterprise 2.0 program. This strategy provides solutions which allow employees to collaborate and communicate with each other, business partners, and clients more effectively and enable employees to be mobile and flexible, providing a variety of ways for the crew to work any where, any time, on any device. Eric joined Vanguard in Vanguard is the world's largest mutual fund company, with over $2 trillion invested in the U.S. in more than 170 index, active, and exchange traded funds and 14,000 employees world wide. Panelist - Jan Hickisch, Vice President Portfolio Management UCC &, Managing Director Fastviewer GmbH, Siemens Enterprise Communications GmbH & Co. KG Jan has designed a variety of communication solutions in different roles, such as development, technical sales, product management and now as VP Strategic Portfolio Management for UCC, communication platforms and endpoints at
Siemens Enterprise Communications. Moderator - Irwin Lazar, Analyst, Nemertes Research Irwin Lazar is the Vice President for Communications and Collaboration Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, video conferencing, social computing, collaboration and advanced network services. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference. Moderator - Brent Kelly, President / Vice President and Principal Analyst, KelCor, Inc. / Constellation Research Dr. Brent Kelly is President for KelCor, Inc. and Vice President and Principal Analyst for Constellation Research, Inc., focusing on the intersecting technologies comprising unified communications, social business, cloud services, mobility, and video. Dr. Kelly provides strategy and counsel to key Constellation client types: Chief Information Officers, Chief Technology Officers, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Prior to joining Constellation, Dr. Kelly served for ten years as a partner at Wainhouse Research where he was the primary author of most of the firm’s unified communications reports and forecasts. Dr. Kelly has experience as the Vice President of Marketing for Sorenson Vision, an early innovator in the IP communications space, and he has served as the chief executive in a privately held manufacturing company. Prior to this, Dr. Kelly was part of the team at Schlumberger that built the devices Intel used to test their Pentium microprocessors. He also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems in several Schlumberger Oil Field services companies including 4 1/2 years working in France. He has worked as a research engineer for Conoco, implementing more efficient mathematical convergence methods for oil reservoir simulators, and as a process engineer for Monsanto. Dr. Kelly is a regular presenter at Enterprise Connect (formerly VoiceCon), the communications industry trade show where his well respected half-day tutorials have covered topics such as hosted and managed unified communications services, Microsoft Office Communications Server technical deep dives, and IBM Lotus Sametime architectural reviews. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has also taught seminars in North America, Europe, Australia, and South America. Dr. Kelly has a Ph.D. in engineering from Texas A&M University specializing in thermodynamics and a B.S. in engineering from Brigham Young University. He is an elected official serving on the city council in his community. |
WebRTC Networking Reception
Monday, March 18
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