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Microsoft Lync: Progress in the Enterprise
Microsoft Lync continues to be one of the hottest topics in enterprise communications. Enterprises continue to deepen their engagement with Lync and are finding value in the Unified Communications (UC) capabilities that it offers. As Lync adoption expands from basic Instant Messaging/Presence, enterprises are finding its multimedia features adding value to their communications environment.
In this virtual event, Lync experts, including Microsoft representatives, will update you on the most recent trends in Lync adoption, feature/functionality enhancements, and best practices. You’ll learn about Lync for telephony, video, and mobile systems—the latest products, partnerships, and systems to help you get the most out of your Lync deployment, and deliver its business benefits to your end users.
The virtual event format offers you the chance to hear presentations from the leading Lync experts, as well as engaging with some of the top Microsoft Lync partners whose efforts are helping to build the Lync ecosystem. You’ll be able to collect in-depth information and other takeaways that will continue to provide you with valuable information long after the virtual event closes.
Implementing SIP Trunking Virtual Event
Enterprises continue their efforts to migrate to SIP trunks, but the process remains challenging. Issues of interoperability remain, as do the challenges around procurement and implementation from the carriers. Also, the cost/benefit equation vis a vis PRIs is evolving, as is the vendor landscape for both carrier services and session border controllers (SBCs). The bottom line is that SIP trunks are just as critical a part of your communications future—and just as complicated—as they've ever been. That's why Enterprise Connect is once again bringing our content experts to this virtual event, to provide enterprise end users with a day-long program that will help them understand the value proposition of SIP trunking, and how to secure it.
This Enterprise Connect Virtual Event: Implementing SIP Trunking, will feature a number of sessions exploring the technical challenges, procurement issues, and communications potential of SIP trunks. If your enterprise needs to modernize its wide area communications network, you need to attend this program to learn the ins and outs of SIP trunks. Register Today!
Next-Generation Contact Centers
Contact centers have always been at the forefront of cutting-edge communications technology, going back as far as the beginnings of CTI (computer-telephony integration). That’s because the contact center is the one area where the return on investments in communications technology can be definitively proven—if the investments are right.
The era of IP communications and social networking/media has opened up a new opportunity for technology innovation in the customer contact operation. Enterprises have many opportunities, including: to extend customer contact beyond front-line customer service agents; to integrate Facebook, Twitter and other social media with your contact center; to use the trend of Cloud Computing to maximize efficiency of your contact center infrastructure; and to incorporate multiple media (voice, text, even video) into the customer contact experience.
To help you understand the opportunities and choices, Enterprise Connect will present an in-depth virtual event covering all aspects of next-gen IP contact centers, and offering you the chance to interact with the leading experts in this dynamic, fast-changing market. The event will include webcasts, sponsor interaction, and live text chat with your fellow attendees. You’ll come away from this deep-dive experience with a path forward into the customer contact infrastructure for your enterprise’s future.
SIP Trunking: How Much Can it Save Your Enterprise?
SIP Trunking has the potential to save your enterprise big dollars, but it's not a slam dunk. You need to match the capabilities against the cost, and determine whether it's the right fit for you. This in-depth Virtual Event will feature detailed presentations by independent technology experts who will give you the straight scoop – what SIP Trunking can deliver what it can't and how much does it really cost?
We will address the key challenges around ROI and implementation, with presentations from leading subject matter experts from the consultant/end user community as well as technology providers. This is a great opportunity to learn whether and how SIP Trunks can be deployed by your organization.