Blueprint for Growth: How to Get the Most from Your Contact Center Interactions
To accelerate growth with the help of loyal customers, you need a plan for transforming customers into advocates. Download this ultimate guide to learn eight ways to make this transformation and for turning customers into advocates
6 Ways SIP Trunking Adds Value to Your Cloud Communications Strategy
Download this BICS white paper to discover why a robust SIP service that supports voice and other channels to create a complete UC infrastructure should be at the top of every enterprise’s checklist when it comes to choosing the right SIP Trunk provider.
Separating Fact from Fiction: How AI Really Improves the Customer Experience
Learn how AI can really unleash efficiencies in your contact center -- both on the agent and customer side. With the right AI roadmap in place, your enterprise will be poised to deliver improved customer experiences and stronger business value overall.
EC 2019 Top Attended Sessions
Microsoft vs. Cisco: Pain, Promise, and Transition
This most popular session Enterprise Connect 2019, takes a deep dive into the key differentiators between Microsoft Teams and Cisco Teams including technology, deployment, and pricing.
Collaboration in the Workspace of the Future
This popular session, provides a better idea of how to make sure that you’re getting value out of your technology investments by making sure they fit into your end users’ work environments.
Team Collaboration Growing Pains
When Team Collaboration systems become the default application for most or all of your knowledge workers, will systems be enterprise-grade and truly production-ready?
2018 Team Collaboration Survey Results
A look at how enterprises are addressing team collaboration apps as part of their communications and collaboration portfolios
2019 Career & Salary Survey Whitepaper
A snapshot of your career in enterprise communications, from the skills you possess, your top job factors, and the salaries you earn.
2018 Video Collaboration Survey Results
Video communications and collaboration by the numbers.
Adaptable Workspaces: the IT Imperative
Change is constant in the modern office, and IT must be a driver for building in flexibility. Tim Banting, of Ovum, shares the hows and whys.
Cloud Letting You Down?
Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.
Working Through Team Collab Growing Pains
While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges.
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