Blended Agents: Blending Digital Channels And Voice In the Modern Contact Center
Discover the value of creating a blended desktop that enables agents not only to move seamlessly across channels as they interact with customers and handle CRM work items, but also gives special consideration to customers engaging via voice.
Dispelling 7 Myths Of Enterprise Cloud-Based Contact Centers
Are cloud-based applications only good for small and medium-sized businesses? Is the cloud insecure? Are private clouds and public clouds essentially the same? In this myth-busting whitepaper, get the real truth about cloud-based communications services for enterprise deployment.
U.S. Contact Center Decision-Maker's Guide
Delve into the performance, operations, technology, and HR aspects of U.S. contact centers in this industry report. Get insight by industry, contact center size, and contact center type, providing you the ability to gauge where your organization stands in keeping pace with the latest innovations.
EC 2018 Top Attended Sessions
Skype4B & Teams: Navigating the Twisty Road Ahead
What's the best path forward for Skype for Business cloud and premises deployments in Microsoft's Teams-centric future?
Cisco vs. Microsoft: Taking the Battle Beyond UC
This popular in-depth session, compares the two companies' solutions, including their calling, meetings, and team capabilities.
Contact Center Executive Forum: The Cloud and Beyond
A technical approach to making AI really work in your contact center, and what you have to do to enable it.
No Jitter Research
2018 Team Collaboration Survey Results
A look at how enterprises are addressing team collaboration apps as part of their communications and collaboration portfolios
2018 Cloud Communications Survey Results
Explore the results of No Jitter’s fourth-annual cloud communications survey.
2018 Video Collaboration Survey Results
Video communications and collaboration by the numbers.
Getting Proactive on E-911
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
UC & Contact Center: Building a Holistic Business Case
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
Talking Speech Tech for the Enterprise
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
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