Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Hear from some of the brightest industry thought leaders as they discuss the latest trends and groundbreaking shifts in the unified communications and collaboration space.

Monday, August 3 | 11:00 – 11:45 AM

Are Today's Transformations the Model for the Long Term?

The transformative power of cloud UC, team collaboration, video as a service, and advanced contact center technologies has become clearer than ever since the COVID-19 pandemic shut down physical offices and enabled rapid dispersion of workforces around the globe. But as enterprises plan their return to the office and move forward with their communications and collaboration strategies, how do they make sure the technology decisions made during this time are the right ones for the long term? And what do they need to know about how the changing nature of the communications and collaboration industry and vendor relationships might affect their plans?

Join this roundtable discussion to hear perspective from leading industry analysts and consultants on the future of enterprise communications and collaboration. Key discussion points will include:

  • Interoperability: Are walled gardens really going away as vendors promise greater interoperability than ever?
  • Best-of-breed vs. single vendor: What lessons are we learning from the work-from-home experience regarding the use of discrete tools and all-in-one platforms?
  • Emerging technology: How real is AI, and what are its implications for various communications and collaboration functions?
  • User interfaces: How important is the application — presumably team collaboration — in serving as a gateway to the communications/collaboration platform? Has video supplanted voice as the primary driver for communications?

You’ll come away from this roundtable with critical third-party perspective that can help guide your future strategic planning.

Monday, August 3 | 1:00 - 1:45 PM

Developing a Diverse and Inclusive Workforce for Today & Tomorrow

Following the killing of George Floyd and the subsequent Black Lives Matter protests, the topic of diversity and inclusion has taken on a new level of importance and urgency. While enterprises around the globe have made progress in building diverse and inclusive workforces and corporate cultures, the work has only begun. In this open networking discussion, we will discuss issues related to inclusivity and the importance of recruiting diverse talent, taking into account different genders, races, ethnicities, religious affiliations, neurodiversity, sexual orientations, gender identities, and abilities. Join the discussion to share insight and get ideas on how to move the needle on diversity and inclusion, inside and outside IT departments.

* Space for this session will be limited and on a first-come-first-serve basis to ensure a manageable, insightful conversation around the topic of diversity.

Tuesday, August 4 | 11:00 – 11:45 AM

Women in Communications: Award Presentation and Discussion

Awareness of the need to equalize men’s and women’s career opportunities in enterprise IT has grown rapidly over the last several years. But has this translated into more job openings and promotions for women in IT in general and enterprise communications and collaboration in particular?

This year, Enterprise Connect launched its inaugural Spotlight Award for Women in Communications, with an eye on recognizing strong leaders and role models within enterprises. This session will kick off with a presentation of our 2020 Spotlight Award winners, to be followed by a no-holds-barred discussion on what’s going right, what still needs to be done, and how everyone in the industry can contribute to the solutions.

Join this session to hear how these women have navigated through their careers, and get their advice for dealing with the unique challenges women confront as they try to advance in their profession.

Tuesday, August 4 | 1:00 – 1:30 PM

Sponsored by:

The Future of Work is Anywhere

The future of work is anywhere the world has changed. Work has changed. The full implications are yet to be understood. Yet, we know that organizations must support, enable and empower an increasingly distributed workforce - even when offices re-open. With a constant need to recharge our social capital and maintain work-life harmony, how do we re imagine the technologies and strategies required to enable this new world of work. How do we match the need for security, scale, and manageability with the right tools to support collaboration, productivity, and culture wherever your workforce may be – the office, at home, or anywhere? This session will discuss how to embrace the future of work now, discuss the latest strategies, and demo the latest solutions that are transforming business.

Wednesday, August 5 | 11:00 – 11:45 AM

Enterprise Summit: Moving Forward on Communications & Collaboration

For enterprise communications and collaboration decision makers, the COVID-19 crisis brought changes and challenges unlike any previously seen. You’ve had to outfit a newly distributed workforce with tools needed to weather their time working from home while remaining highly connected and productive, capable of collaborating with each other and external parties. Tempting as it might be, resting on your laurels isn’t an option. Now you must determine the best path forward, balancing the need to bring employees back to the office and continue supporting a distributed workforce. The good news is, you’re not alone.

In this session, enterprise decision makers from a variety of vertical industries will share their experiences and discuss how they’re approaching the future and their plans for executing on those plans. Listen to their stories; and hear their opinions about what works, what doesn’t, where they’re headed and why; and get come away with concrete ideas that will help you shape your own thinking about how to move your enterprise forward.

Thursday, August 6 | 4:15 - 5:00 PM


After four days of insights, exploration, and unique interactions, what conclusions can we draw about the where the industry stands, and more importantly, where it’s headed at this critical moment? To wrap up our Digital Conference & Expo 2020, Enterprise Connect GM and Program Co-Chair Eric Krapf will be joined by three industry analysts, each bringing a unique perspective to the issues and challenges that enterprise communications decision-makers face as we look to the end of 2020 and into 2021. This free-ranging discussion will give you a strategic view and provocative insights to help you frame your own planning for the future.